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TOTAL QUALITY MANAGEMENT
(TQM)
Increasing Productivity
2
Introduction
Planning prior to start Construction Implementing Personnel Management
Procedures Planning and Scheduling Material Management Implementing an Emphasis on Cost and Risk Implementing TQM philosophy (Total Quality
Management)
3
Planning Prior to Start of Construction
Job Safety Layout Safety and Communication Locating Equipment and Material Preparing a Project Plan Schedule and Develop a plan for processing
Change Orders
4
Implementing Personnel Management Procedures
Working for the Company rather than for a Job Being attentive to the personal needs of the workers
Pride in Work Measuring system of performance: Communicate
expectations Effective Communication: Share information, i.e.: Man
hours budgeted, productivity goals. Clients needs should be held with high importance.
All clients look for 3 main attributes Cost – handled completely by office / estimators Quality – responsibility of field and supervisors Schedule – combination of field and project managers
5
Planning and Scheduling
Quantity to be done
Tools needed
Materials needed
Equipment needed
One to Four Weeks revolving plan and schedule
Master Schedule
COMMUNICATE
MONITOR
PLAN
6
Material Management
Prepare an effective Job Site Layout Order materials on a just in time basis when
effective Place materials off site when necessary Document all material obstructions Hold individuals responsible for material theft and
wastage Make workers knowledgeable of the cost of
materials Investigate incidences of multiple material handling
7
Implementing an Emphasis on Cost and Risk
Re-action vs. Pro-action Measurement of Opportunities
Hours expended for punch list work Equipment Idle Hours vs. Productive Hours Laborer non-productive hours while waiting for
instructions Hours of double handling of materials
Opportunity for Improvements: Bi-weekly write-up report on how a specific task can
be improved
8
“Working HARD might not be
Working SMART" Risk emphasis:
Pay attention to productivity risk as well as production and the cost of production.
Damages to existing structure
Prioritize the risk of work tasks to be done during the day
Evaluate Cost: Everything should be viewed as handing and placing MONEY
9
TQM PHILOSOPHY
Evaluation of Production, Cost and Risk
Opportunities for Improvement
Measure Opportunities
10
TQM philosophy
Involve everyone in the organization in controlling and continuously improving the process of how work is done, in order to meet customer expectations of quality Customer Satisfaction Employee Involvement and Empowerment Focus on Process Improvement Continuous Improvement
11
TRADITIONAL MANAGER
Inspects for it afterwardsInspects for it afterwards
Respects the Management Authority OnlyRespects the Management Authority Only
Blames the Employees Blames the Employees
One time improvementOne time improvement
12
TOTAL QUALITY MANAGERTOTAL QUALITY MANAGER BUILDS QUALITY
INVOLVES EMPLOYEES
FOCUSES ON IMPROVING PROCESS
STRIVES FOR CONTINUOUS IMPROVEMENT
13
IDENTIFY PROCESS
IDENTIFY PROCESS
MEASURE AGAIN
MEASURE AGAIN
IMPLEMENT IMPROVEMENT
IDEAS
IMPLEMENT IMPROVEMENT
IDEAS
DETERMINE RECOMMENDATION
DETERMINE RECOMMENDATION
ANALYZEDATA
ANALYZEDATA
MEASURE COLLECT
DATA
MEASURE COLLECT
DATA
DEFINE DATA
COLLECTION
DEFINE DATA
COLLECTION
DEVELOP TEAM
DEVELOP TEAM
14
IMPROVEMENT CYCLE
MEASURE AGAIN
MEASURE AGAIN
ALLOWS CREW
FEEDBACK
ALLOWS CREW
FEEDBACK
GETS FEEDBACK
GETS FEEDBACK
IDLE EQMT
BY CREW
IDLE EQMT
BY CREW
EQMTUSAGE
REPORT
EQMTUSAGE
REPORT
DAILY PRODUCTION
SHEETS
DAILY PRODUCTION
SHEETS
IDLE EQMTIDLE EQMT
FOREMEN&
OPERATORS
FOREMEN&
OPERATORS
15
CRITICAL AREAS Safety Equipment Productivity
Monitoring Productive and Non-Productive standby usage for each piece of equipment Piece of Equipment = Profit Center
Budget hours for equipment usage just like labor Give recognition to supervisors with high productive equipment Keep equipment available and in proper working conditions, avoid crew interruptions
as much as possible Communication, Field Record-Keeping, and Job Cost System
An individual that is required to fill out a form should be showed where the data goes and how it is used
Show him by example that the data was in fact used Provide him with a subsequent feedback report
Quality and Pride in Work Be attentive to performing high quality work Poor quality is simply “Non-Acceptable” Make the project a Company Matter, not a Project Matter Pride in Work is critical to productivity improvement as well as quality
16
PRODUCTION WORKSHEE
SAMPLE