Feb 2015

Dear Hiring Manager

Please find enclosed a copy of my resume and supporting documentation for your consideration.

In my current role as Senior Project/Program Manager, Supervisory within RBC Personal Banking Lending Projects, I have worked on several product development initiatives following strict adherence to a prescribed LgPMF (Large Program Management Framework) and PMF Project Management Framework) , currently leading a large, complex, multi-year system and IT technology program.

I am PMP certified for the past 9 years, completed in excess of 40+ projects My participation in the resource planning sessions with RBC IT for Canadian Banking Personal Financing Projects has given me the ability to clearly assess, prioritize and coordinate all initiatives.

During the 15 years within Canadian Banking and Global Technology (IT) I have been responsible for numerous Operational system changes, third party internet portals and upgrades as well as new product launches. I have worked with multiple external vendors on Contract negotiation, RFI/ RFP process, relationship Management and the Service Level agreements making me a strong candidate for this role. I would enjoy the opportunity to discuss my skills further

For the past 8 years I have led a team of successful RBC Project Manager‘s with Canadian Banking further developing my Leadership skills. I have been given the opportunity to successfully demonstrate my abilities in this area through:-

A. Ongoing formal leadership of the Project Management Team with respect to their project and personal performances, ongoing development through effective coaching and career conversations (as per my current mandate).

B. Associate Director leading the team during his vacation absences and representing the team on interactions with our Business Sponsors

C. Program Managing several large Regulatory projects (type III & IV) in excess of $5MM and programs including developing and facilitating numerous status updates to the respective Executive Steering Committees and POG.

Please contact me at your convenience to discuss how my skills and experience can be used to benefit your group. I look forward to hearing from you soon so that I can expand further on my capabilities and skills and the value that I can add to your team if given the opportunity to do so.

I can be reached at my personal number (905) 243-0437 or office (416) 955-0073, to discuss at your convenience.

Thank you for your consideration.

Sincerely,

Tom Bourk

Thomas Bourk, PMP Cert.,22 Bayern Drive • Whitby, ON • L1M 0A3

Phone (416) 955-0073 • Cellular (905) 243-0437 • E-mail tom.bourk@rbc.com

Mission StatementExpand and share experience as a Senior Manager leveraging several years of Operational cross-enterprise, multi-discipline, multi-team, multi-vendor Program and Project Management experience within a large Financial Institution.

Profile

• Driven leader, dedicated team player and effective liaison among business and technical

teams • An articulate and motivated self-starter with a commitment to excellence, paying meticulous

attention to detail and quality, enhancing workplace efficiency.• Proven track record working effectively across organizational boundaries and levels with

refined leadership, negotiation, and Program and Project management skills.

Sr. Project /Program Manager (Supervisory), Personal Financing Projects, RBC Royal Bank June 2010 – Present• Led tier III and IV projects end to end, specifically focusing on OSFI regulated projects with

extensive impact to the Business.• Launched new Mortgage Insurer for Home Equity related to high ratio mortgages which

required revised processes based on system limitations within CASPER. • Provided leadership, coaching, career and succession planning for 11 direct reports.• Represented team on various “Project Management Community” groups dedicated to sharing

information and developing Project Management best practices, including redesign of PMF Documents through Project Efficiency Transformation program.

• Leveraged impact and influence to delivery exceptional results with numerous IT and Operations groups focused on the process and system requirements

• One on one discussion’s focused on monthly routines to ensure staff opportunities to discuss challenges or roadblocks encountered while recognizing strong performances.

• Actively involved in the interview and hiring process for all potential Project Managers• Experience in human resource coordination, including benefits administration, salary

management and vacation/ absenteeism reporting.• Specifically responsible for improving of end to end process design related to projects

/process and fulfillment.

Sr. Project Manager, Project /Program Control, Personal Financing Projects, RBC Royal Bank June 2008 – June 2010• Project Management Office for all project management artefacts, adhering to prescribed

PMF/ E2E and Agile practices; include managing all risks and issues.• Program Managed two type III regulatory Projects, including facilitating the project reporting

to the Executive Steering Committee.• Led Regulatory Cost of Borrowing (COB 2009) enhancements change for forms and

statement redesign• Led monthly Project and Resource Planning session for Business, IT and Operations while

providing strategic directions on project enhancements• Evaluated, prioritized and then coordinated provisions for IT, Business & Operation SME

Resources to manage projects.• Participated in the RFI/RFP process for third party vendors as well as design and

development of product and process on numerous projects and programs.• Chaired bi-weekly PMF meeting with team members to provide leadership and discipline

around Project Management

• Established team SharePoint site for all Project Managers ensuring PMF project are tracked, documents are completed, recorded and stored for Audit purposes.

• Developed detailed and facilitated reporting for Executive to clearly define progress within departments on projects and initiatives.

Sr. Project Manager, Global Technology and Operations, Personal Banking, RBC Royal Bank June 2006 - 2008• Led the development of several highly complex programs under Home Equity (Type III)

introducing a new three new processing systems and Insurer to the Canadian Marketplace. • Actively managed high-performing cross functional teams including project sponsors, IT, and

SME's to design, develop, and implement projects and programs• Led the replacement of a numerous complex Lending/ Operation systems.• Coordinated third party vendor processes and procedures for numerous groups including

Symcor, First Canadian Title, Davis and Henderson and CMSI • Facilitated and managed the gathering of business requirements for all projects ensuring

Privacy, Risk and Legal requirement were fulfilled. • Ensured risk based assessments were completed, and contingency plans identified• Sought input and prepared project and/or implementation plans aligning to PMF and MIS.• Actively sought the identification of project issues, escalated and managed resolution as

required• Conducted post project reviews (PPR) and Post Implementation verification (PIV), in

conjunction with project teams

Project Manager, GTO Personal Financing Projects, RBC Royal Bank October 2002 – June 2006• Launched in excess of 25+ business and product projects for Financing and Business

Products, Loans, EPG and Mortgages.• Defined, detailed and presented Handling Fee revenue opportunity for Deposits designing the

end to end process and developed the procedures. • Supported the implementation and risk management issues of the Mortgage Pipeline

Business Case that included all S&T requirements outlined. • Led RFI and RFP process for third party provider related to Appraiser portal with NAS. • Project Managed Commitment Pipeline Type III project. • Designed and implemented the Mortgage Pricing Options Flexibility worksheet for Sales and

Service within the Casper and HomeBASE mortgage environment.(MPO) • Redesigned the acceptance letter for new approved and pre-approved Mortgages.• Led the Annual Mortgage Statement redesign projects from 2002 thru 2005 with Symcor.

Vendor and Relationship Manager, 200 Bay St. 23rd Fl. RBC Cards,June 2000 – October 2002• Represented RBC at corporate events with Visa Partners and vendors• Developed marketing and retention plans for 9 Card partners including ESSO, Toronto Blue

Jays, Edmonton Oilers and RCGA.• Provided strategic direction for design and development of card products offering to potential

clients.• Developed in partnership with RBC Legal, all Affinity contracts with third parties which

included all Service Level arrangements.• Responsible to negotiate new card product offering, reporting and escalations related to third

parties • Ensured all collateral marketing material and card inventory volumes are available.

Senior Manager Credit and Collections Centre, Gloucester, Ontario Bank One International VisaAugust 1998 – June 2000

• Led team of credit adjudicators decision applications received using TSYS• Developed training programs related to system processes • Responsible for escalated credit decisions beyond assigned authority.

Education and Personal Development

• Certified Project Management Professional (PMP) certification, PMI, 2006• RBC Courses Completed :

o Project Management Essentials o Project Management Framework (PMF)o Agile Management Framework (AMF) Certificationo EPM Tool Training (MS Project Professional 2003) o Project Risk Management o Negotiation & Conflict Management for Project Professionals o Privacy and Information Risk Managemento Enterprise Initiative Tracking System (EITS- funding) o Business Performance Excellence Senior Leader Training o MKS (Issue and Risk reporting)o AMLo E2E

• Lean Six Sigma certification (currently attending – 2015)

• Proficient in MS Office, MS Visio, Project, Excel

Professional Award

Ontario Provincial Police - Commissioner’s Citation Award - for Life Saving Action

Gold Award winner RBC 2008Numerous quarterly Awards • Awarded Quarterly Royal Performance award in Q4 2013 and Q1 2014.

Activities and HobbiesGolfing, Referee and Coach Minor League Hockey, Boys and Girls Club of Canada, Volunteer for Canadian Diabetes Association

Education and Personal Development

• Certified Project Management Professional (PMP) certification, PMI, 2006• RBC Courses Completed :

o Project Management Essentials o Project Management Framework (PMF)o Agile Management Framework (AMF) Certificationo EPM Tool Training (MS Project Professional 2003) o Project Risk Management o Negotiation & Conflict Management for Project Professionals o Privacy and Information Risk Managemento Enterprise Initiative Tracking System (EITS- funding) o Business Performance Excellence Senior Leader Training o MKS (Issue and Risk reporting)o AMLo E2E

• Lean Six Sigma certification (currently attending – 2015)

• Proficient in MS Office, MS Visio, Project, Excel

Professional Award

Ontario Provincial Police - Commissioner’s Citation Award - for Life Saving Action

Gold Award winner RBC 2008Numerous quarterly Awards • Awarded Quarterly Royal Performance award in Q4 2013 and Q1 2014.

Activities and HobbiesGolfing, Referee and Coach Minor League Hockey, Boys and Girls Club of Canada, Volunteer for Canadian Diabetes Association