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Leveraging User-Generated Content and Social Media Tools Today’s Session: July 16, 2009 Today’s Sponsors:

Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

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Page 1: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Leveraging User-Generated

Content and Social Media

Tools

Today’s Session:

July 16, 2009

Today’s Sponsors:

Page 2: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

GoToWebinar Attendee Interface1. Viewer Window 2. Control Panel

Page 3: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Tips for the Webinar:

(800) 263‐6317    or   (805) 690‐5753.  

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© Affiliated Computer Services, Inc. (ACS) 2007, 2009

Leveraging User Generated Content and Social Media Tools

July 16th, 2009

Page 5: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

© Affiliated Computer Services, Inc. (ACS) 2009Slide 5

Our Facilitator

Caroline AveySr. Learning Strategist – ACS Learning Services

15 years experience in instructional strategy, design and development, working on custom and generic projectsConsults with Fortune 500 clients and public agencies affiliatedwith ACSKnown developing strategies and practical applications of learning in 3D-virtual worlds and other Web 2.0 learning applications.

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 6

With guest speaker

Cushing AndersonProgram Vice President, Project-Based Services

Responsible for managing the research agenda, field research,and custom research projects for IDC's Business Consulting, Human Resources and Learning research programsActively investigates the link between strategic business planning and training in the extended enterpriseExtensively researches the value of partner certification programs to software companies, and the key motivations to engaging business consulting firms

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Jul-09© 2009 IDC 77

Research Shows That Training Matters –More Than Ever

N = 347

Source: IDC/CLO Business Intelligence Board Survey, 2008

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Jul-09© 2009 IDC 88

Response to Crisis

What is the purpose of corporate education?From the Latin? e-ducare … orTo facilitate corporate performance?

These might be better questions:Business goal?Content?Audience?

Delivery options – Fundamentals don’t change?Learner characteristics – cultural fitBudget pressures

Page 9: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Jul-09© 2009 IDC 99

Polling Question 1

Please Indicate Your Current Role:

A Learning & Development executive or decision maker

B Learning & Development manager or designer

C HR, or other functional area manager

D Non “corporate” L&D professional

E Other

Page 10: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Jul-09© 2009 IDC 1010

Decision Points for Learning Delivery

Delivery options include many characteristics:Time-shifting: working hours or after, time zones, Instructor-shifting: live, virtual, coach, peer, noneTechnology-shifting: iPhone, DVD, job-aide

The business goal: Maximize productive contribution of every employee

Which makes the training goal: Cost effectively maximize participation by every targeted learner

Page 11: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Jul-09© 2009 IDC 1111

“Chat” - Polling Question 2

In your “chat” window, please send to “staff” your response to the following question:

What is driving change in your organization?

• Changing Culture• Impact of Budget Cuts• Globalization• Strategic Initiatives• Local Initiatives• Nothing

Page 12: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Jul-09© 2009 IDC 1212

Intertwines Process, Training and Change…

Aligning Training with Change

Timely Deployment

Cost effective ongoing support

Sustained Performance

Project Objectives

Reference-training

Self-service support

User Participation

User Adoption

Timely updates

New-hire training

User Skill at “go-live”

ProjectKPIs

Business Goal

“Maximize Contribution of

Every Employee”

Corporate Philosophy

Training/ Change Management

Change Mgmt/ Process/Training

Change Management

Change Management/ Training

Process/ Training

Training/ Process

Training

Enabled by

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 13 13

What We’ve Been Hearing…

Create Value - do more with less Collapse the DistanceCapture the KnowledgeUse Innovation to Drive Efficiency and SavingsSpark CollaborationBe Engaging

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 14

How Companies are Responding …

Reduced time away from job from learning ▼Increased demand for speed-to-proficiency ▲Increased requirement for on-the-job transfer ▲Increased requirement for rapid development of learning ▲Reduced content stability ▼Increased demand for access to company experts ▲Increased emphasis for innovative learning solutions ▲Increased in blended solutions, reducing ILT days ▲Increased user generated content/experience ▲

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Jul-09© 2009 IDC 15

Regardless of change, Training Improves Performance

Examples

15

Training = Success?

Source: Impact of Training on Project Success, IDC#216168 (Jan ’09)

Trained teams meet project objectives

Trained IT teams are10% more productive

60% of IT managers say skill of their teams is critical to success

Page 16: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Jul-09© 2009 IDC 1616

Polling Question 3

What learning delivery options do you use in your organization? (Select all that apply)

A. Instructor led

B. eLearning

C. Virtual classroom

D. Some use of collaboration, podcasting, simple games, blogs or wikis

E. Use of social media, immersive or collaboration tools in addition to traditional design & delivery methods

Page 17: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Jul-09© 2009 IDC 1717

Selecting Delivery Options

Other (15.5%)

Synchronous

E-learning (7.0%)

Asynchronous

E-learning (38.5%)

Classroom-based

ILT (39.0%)

Primary Modality for IT Training

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Jul-09© 2009 IDC 1818

Future Trends in Delivery Options

Source: IDC’s Learning Modality Survey, 2009

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 19

Other Trends

Increased focus on informal learning:Knowledge repositories / communities of interestActivity-based learning/ OTJ assignmentsCorporate micro-blogs / learning sound bites

Increased focus on immersive distance delivery:TelepresenceWebcasting, Same time 3D,

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 20

Learning Need Taxonomy

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 21

Identifying Delivery Methods

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 22

Blended Learning with New Options

Using existing course and technology in a different way

Webcast Launch

WebcastConclusion

Mod 1 - 8Online Learning

Evaluation Levels 1 - 3

Page 23: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

© Affiliated Computer Services, Inc. (ACS) 2009Slide 23

Blended Learning - Synchronous

Session 13D Virtual

Session 23D Virtual

Evaluation 1- 2

IndividualResearch Web/Blog

Team Working Session

3D Virtual

Social Network Site

Using New Technology

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 24

Use Cases for Immersive Environments

Recruiting Onboarding Orientation

Process, Practice, Simulations

CoachingMentoringKnowledge Sharing

SimulatedFace to FaceFacilitatedLearning

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Jul-09© 2009 IDC 2525

Conclusions

When evaluating training options:

Select the right content

Select delivery alternatives to facilitate consumption and impact performance

Train practically and relevant to job

Train everyone

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 26

And Recommendations!

Attend a 3D virtual world demoCreate a social network page for yourselfDownload a module for your PDAStart or add to a wikiLearn about RSS feeds or Twitter

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 27

Start by Defining the Learning Issue

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© Affiliated Computer Services, Inc. (ACS) 2009Slide 28

Q&A

[email protected]

[email protected]: aveycawww.acslearning.com/http://acslearning.ning.com/

If you want one year of prosperity, grow grain.If you want ten years of prosperity, grow trees.

If you want 100 years of prosperity, grow people.- Chinese Proverb

Contact Us

Page 29: Today’s Session: Today’s Sponsors articles/Webinars... · Leveraging User-Generated Content and Social Media Tools. Today’s Session: ... 15 years experience in instructional

Training Industry Webinars:

More Info/Register at:

www.trainingindustry.com/webinars.aspx

Webinar materials archived at:

www.trainingindustry.com/webinars/webinars-on-demand.aspx

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Thank You!On behalf of Training Industry, Inc., thanks to:

Today’s Speakers:

Caroline Avey and Cushing Anderson

Today’s Sponsors:

All of you for attending

Questions or Comments? Please contact Tim Sosbe:

[email protected]