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Leveraging User-Generated
Content and Social Media
Tools
Today’s Session:
July 16, 2009
Today’s Sponsors:
GoToWebinar Attendee Interface1. Viewer Window 2. Control Panel
Tips for the Webinar:
(800) 263‐6317 or (805) 690‐5753.
© Affiliated Computer Services, Inc. (ACS) 2007, 2009
Leveraging User Generated Content and Social Media Tools
July 16th, 2009
© Affiliated Computer Services, Inc. (ACS) 2009Slide 5
Our Facilitator
Caroline AveySr. Learning Strategist – ACS Learning Services
15 years experience in instructional strategy, design and development, working on custom and generic projectsConsults with Fortune 500 clients and public agencies affiliatedwith ACSKnown developing strategies and practical applications of learning in 3D-virtual worlds and other Web 2.0 learning applications.
© Affiliated Computer Services, Inc. (ACS) 2009Slide 6
With guest speaker
Cushing AndersonProgram Vice President, Project-Based Services
Responsible for managing the research agenda, field research,and custom research projects for IDC's Business Consulting, Human Resources and Learning research programsActively investigates the link between strategic business planning and training in the extended enterpriseExtensively researches the value of partner certification programs to software companies, and the key motivations to engaging business consulting firms
Jul-09© 2009 IDC 77
Research Shows That Training Matters –More Than Ever
N = 347
Source: IDC/CLO Business Intelligence Board Survey, 2008
Jul-09© 2009 IDC 88
Response to Crisis
What is the purpose of corporate education?From the Latin? e-ducare … orTo facilitate corporate performance?
These might be better questions:Business goal?Content?Audience?
Delivery options – Fundamentals don’t change?Learner characteristics – cultural fitBudget pressures
Jul-09© 2009 IDC 99
Polling Question 1
Please Indicate Your Current Role:
A Learning & Development executive or decision maker
B Learning & Development manager or designer
C HR, or other functional area manager
D Non “corporate” L&D professional
E Other
Jul-09© 2009 IDC 1010
Decision Points for Learning Delivery
Delivery options include many characteristics:Time-shifting: working hours or after, time zones, Instructor-shifting: live, virtual, coach, peer, noneTechnology-shifting: iPhone, DVD, job-aide
The business goal: Maximize productive contribution of every employee
Which makes the training goal: Cost effectively maximize participation by every targeted learner
Jul-09© 2009 IDC 1111
“Chat” - Polling Question 2
In your “chat” window, please send to “staff” your response to the following question:
What is driving change in your organization?
• Changing Culture• Impact of Budget Cuts• Globalization• Strategic Initiatives• Local Initiatives• Nothing
Jul-09© 2009 IDC 1212
Intertwines Process, Training and Change…
Aligning Training with Change
Timely Deployment
Cost effective ongoing support
Sustained Performance
Project Objectives
Reference-training
Self-service support
User Participation
User Adoption
Timely updates
New-hire training
User Skill at “go-live”
ProjectKPIs
Business Goal
“Maximize Contribution of
Every Employee”
Corporate Philosophy
Training/ Change Management
Change Mgmt/ Process/Training
Change Management
Change Management/ Training
Process/ Training
Training/ Process
Training
Enabled by
© Affiliated Computer Services, Inc. (ACS) 2009Slide 13 13
What We’ve Been Hearing…
Create Value - do more with less Collapse the DistanceCapture the KnowledgeUse Innovation to Drive Efficiency and SavingsSpark CollaborationBe Engaging
© Affiliated Computer Services, Inc. (ACS) 2009Slide 14
How Companies are Responding …
Reduced time away from job from learning ▼Increased demand for speed-to-proficiency ▲Increased requirement for on-the-job transfer ▲Increased requirement for rapid development of learning ▲Reduced content stability ▼Increased demand for access to company experts ▲Increased emphasis for innovative learning solutions ▲Increased in blended solutions, reducing ILT days ▲Increased user generated content/experience ▲
Jul-09© 2009 IDC 15
Regardless of change, Training Improves Performance
Examples
15
Training = Success?
Source: Impact of Training on Project Success, IDC#216168 (Jan ’09)
Trained teams meet project objectives
Trained IT teams are10% more productive
60% of IT managers say skill of their teams is critical to success
Jul-09© 2009 IDC 1616
Polling Question 3
What learning delivery options do you use in your organization? (Select all that apply)
A. Instructor led
B. eLearning
C. Virtual classroom
D. Some use of collaboration, podcasting, simple games, blogs or wikis
E. Use of social media, immersive or collaboration tools in addition to traditional design & delivery methods
Jul-09© 2009 IDC 1717
Selecting Delivery Options
Other (15.5%)
Synchronous
E-learning (7.0%)
Asynchronous
E-learning (38.5%)
Classroom-based
ILT (39.0%)
Primary Modality for IT Training
Jul-09© 2009 IDC 1818
Future Trends in Delivery Options
Source: IDC’s Learning Modality Survey, 2009
© Affiliated Computer Services, Inc. (ACS) 2009Slide 19
Other Trends
Increased focus on informal learning:Knowledge repositories / communities of interestActivity-based learning/ OTJ assignmentsCorporate micro-blogs / learning sound bites
Increased focus on immersive distance delivery:TelepresenceWebcasting, Same time 3D,
© Affiliated Computer Services, Inc. (ACS) 2009Slide 20
Learning Need Taxonomy
© Affiliated Computer Services, Inc. (ACS) 2009Slide 21
Identifying Delivery Methods
© Affiliated Computer Services, Inc. (ACS) 2009Slide 22
Blended Learning with New Options
Using existing course and technology in a different way
Webcast Launch
WebcastConclusion
Mod 1 - 8Online Learning
Evaluation Levels 1 - 3
© Affiliated Computer Services, Inc. (ACS) 2009Slide 23
Blended Learning - Synchronous
Session 13D Virtual
Session 23D Virtual
Evaluation 1- 2
IndividualResearch Web/Blog
Team Working Session
3D Virtual
Social Network Site
Using New Technology
© Affiliated Computer Services, Inc. (ACS) 2009Slide 24
Use Cases for Immersive Environments
Recruiting Onboarding Orientation
Process, Practice, Simulations
CoachingMentoringKnowledge Sharing
SimulatedFace to FaceFacilitatedLearning
Jul-09© 2009 IDC 2525
Conclusions
When evaluating training options:
Select the right content
Select delivery alternatives to facilitate consumption and impact performance
Train practically and relevant to job
Train everyone
© Affiliated Computer Services, Inc. (ACS) 2009Slide 26
And Recommendations!
Attend a 3D virtual world demoCreate a social network page for yourselfDownload a module for your PDAStart or add to a wikiLearn about RSS feeds or Twitter
© Affiliated Computer Services, Inc. (ACS) 2009Slide 27
Start by Defining the Learning Issue
© Affiliated Computer Services, Inc. (ACS) 2009Slide 28
Q&A
[email protected]: aveycawww.acslearning.com/http://acslearning.ning.com/
If you want one year of prosperity, grow grain.If you want ten years of prosperity, grow trees.
If you want 100 years of prosperity, grow people.- Chinese Proverb
Contact Us
Training Industry Webinars:
More Info/Register at:
www.trainingindustry.com/webinars.aspx
Webinar materials archived at:
www.trainingindustry.com/webinars/webinars-on-demand.aspx
Thank You!On behalf of Training Industry, Inc., thanks to:
Today’s Speakers:
Caroline Avey and Cushing Anderson
Today’s Sponsors:
All of you for attending
Questions or Comments? Please contact Tim Sosbe: