To Deliver a Quality Scouting Experience to an Ever Increasing Youth Membership

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Why we are here :. To Deliver a Quality Scouting Experience to an Ever Increasing Youth Membership. What is Journey to Excellence?. (It Measures and Validates the Why). - PowerPoint PPT Presentation

Text of To Deliver a Quality Scouting Experience to an Ever Increasing Youth Membership

  • To Deliver a Quality Scouting Experience to an Ever Increasing Youth MembershipWhy we are here:

  • *What is Journey to Excellence?Journey to Excellence is the new performance assessment, communication and recognition program for Councils, Districts and Units.

    (It Measures and Validates the Why)

  • *Heres how we believe the Journey to Excellence Program can help your CouncilPlanningAssessmentRecognitionIncentive for Continuous ImprovementBenchmarkingEarly warning of Potential ProblemsNon-IntrusiveSupport for your Districts and UnitsSupport from the Area, Region and National Council

  • *Support for your Districts and UnitsJourney to Excellence evaluation is available for Districts and Units (Packs, Troops, Teams, Crews, Ships)Criteria are based on factors shown to produce successful, healthy, growing ScoutingRecognition can be awarded based on performance measured or improvementEvaluation is made at time of district or unit recharter

  • Journey to Excellenceuses the Balanced Scorecard*QualityGrowthSustainabilityQuality, growth, and sustainability must all be in balance for success to be truly achieved.

  • *RecognitionCouncils with a satisfactory performance receive the Bronze level of recognitionCouncils which do better than satisfactory receive higher recognitionEffective Performance Silver levelExcellent Performance Gold levelLevels of recognition are determined and published each year

  • Incentive for Continuous ImprovementTwo Ways to TravelThree Levels of RecognitionGoldSilver Bronze*Determined Standard (DS) set benchmarksPerformance Standard (PS) continuous improvement

  • *How are Balanced Scorecard Criteria Determined?3 levels



    Gold20th percentile of Councils OR show a measurable improvement50th percentile of Councils OR show a measurable improvementand be over a bronze minimum standard90th percentile of Councils OR show a measurable improvementand be over a silver minimum standardA key to Journey to Excellence is Continuous Improvement

  • *Magic of the JTEEach year, the criterion requirements will be tightened to reflect the improved performance by councilsThe successful councils, districts, and units will focus the majority of their efforts on the drivers that effect the JTE indicatorsWhile monitoring the performance of all JTE indicators, the successful councils, districts, and units will align 80% of resources on the 20% of indicators that demonstrate the greatest potential

  • Performance Indicator Relationships*



    Traditional Retention

    Traditional Density



    District Committees


    Traditional RetentionTraditional DensityAdvancementCampingDistrict Committees

    Traditional Retention9944654149

    To resize chart data range, drag lower right corner of range.

  • Low unit retention generally falls in three categories:

    1 High BSA Methods Delivery Model 25%Typically cyclical losses due to either lack of unit service by district personnel, chartered organization support, and/or unit level volunteer turnover

    2- Council Funded/Scoutreach 40%Losses mostly attributed to whereby the Council either no longer has the funds to support or the leadership to run the unit programs or a different standard has been set as to what is minimally acceptable.

    3 Low BSA Methods Delivery model units 35%Typically these were units that had very low engagement in the aims and methods of Scouting. Members may not have participated at all in appropriate Scouting programming. Not necessarily subsidized by council resources.

  • Mission Impact Leading Indicators: Advancement, Camping, Trained Contact Leaders

    Sustainability Leading Indicators: YSE-TAY Ratio, District Committee, Council FundraisingUsing the JTE Balanced Scorecard & Strategy Mapto break the vicious circle surrounding membership health

  • Low Sustainability & Mission = Low Retention

  • High Sustainability & Mission = High Retention

  • Searching for the CluesOn average, only 45% of new units are chartered longer than 18 months60% of new units chartered by faith-based organizations charter on average longer than 18 months*Units chartered by Faith Based Organizations also have significantly higher advancement ratios*Units Organized right last longer

  • Sustainable Membership Model Leveraging the Chartered Org. = High Retention

  • Next StepsHow do Faith Based Organizations leverage the JTE to enhance the Scouting experience?Leveraging the JTE - how do we engage more Faith Based Organizations to create new opportunities for youth?How is chartering a unit a leading indicator to enabling the Faith Based Organization to accomplish its mission?

  • Every Unit Deserves a Great Council.

    Every Scout Deserves A Great Unit.Great Councils = Great Units = Great Kids

    *The Goal of a balanced scorecard is to find the right measures. By measuring the wrong thing , we will not have the impact necessary to move the organization forward.

    So the national council, under the guidance of national expert in performance management, was able to tap into the vast collection of data found in Scout net to establish indicators that were measurable. By comparing indicators it is possible to find out if one indicator is causing another indicator to change.

    Correlation tables were used to set criteria based on indicator relationship predictability. In this example of the 100 highest performing councils in Traditional Retention, a majority also scored among the highest performing councils in Camping, Advancement, Density and District Committee size so the relationship is predictive. Correlation tables were run on 20 indicators including all 17 in the Journey to Excellence to assess council health and sustainability. The 17 indicators become the Key Performance Indicators that define success for local councils, districts, and units. Some are leading indicators and some are lagging indicators and some are both. A strategy map is needed to help find the root cause or the leading indicator*The Journey to Excellent Key Performance Indicators are used to identify those key measures that define success. The strategy map is used to find the leading indicators that are at the root cause of the JTE key performance indicator that are not on target.*But lets take a step further. True strategy maps actually dig down deep enough to find out the best practices to maximize success. Massaging the Scoutnet data base helped discover that some chartered partner groups have a greater likelihood for success.

    If a council wanted to impact its market share through unit growth, it would have greater odds for success if it looked for, measured and rewarded those individuals who organized faith based units. They last longer; achieve higher rates of advancement and camping

    *The results of the forty years was the creation of too high percentage of low sustainable units.

    If we are to achieve growth; as defined as market share, member growth, and retention, we must start the process from the bottom up. Strong engaged chartered partners, along with enabled district support and a youth serving professional, with a sufficient unit committee will create longer thriving units. Highly Sustainable units.

    *And in the end well it is about the Scout. We cannot allow maintaining the status quo and low performing elements to continue.Yes Every Scout deserves a great unit too!*