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  • 2009 IBM Corporation

    TIVOLI BOARD OF ADVISORS

    Efektyvus turto valdymasWhat's new in Service Management?

    Bartosz SoroczyskiSales Director, Central & Eastern Europe

  • IBM Maximo

    2009 IBM Corporation

    Bartosz Soroczyski

    IBM, Sales Director, Central & Eastern Europe

    IBM, WW Facility Management Steering Committee

    Chairman of the International Facility Management

    Association (Poland)

    Lecturer at the Warsaw University

    Lecturer at the Warsaw School of Economics (SGH)

    Involved in more than 100 AM projects

    in different sectors over the last 10 years

    Real estate broker, facility manager, property manager,

    maintenance manager, strategic business consultant

  • IBM Maximo

    2009 IBM Corporation

    Agenda

    Introduction

    Global Outlook

    EAM Return on Investment new approach

    Trends & Innovation

    Energy Management

    Examples

    Smarter Buildings

    Smarter Cities

    Architecture for the future

    Convergence - case studies from our region

    Summary

  • IBM Maximo

    2009 IBM Corporation

    Asset Management

    Facilities, Retail

    ManufacturingRoads

    IT

    Telco

  • IBM Maximo

    2009 IBM Corporation

    EAM Global Outlook

    Go green!

    LOB consolidation

    Energy efficiency

    New sectors, outside of the US (Military, SCM, etc.)

    Automated financial SLAs

    Multi-invoicing and Cash Flow Management

    IT IWMS, CAFM, CMMS, CAD, ERP

    Executive Dashboards

    New business models (multi-layer, mixed model)

    Construction companies

    Multi-country projects

    ROI what is the real compelling event?

  • IBM Maximo

    2009 IBM Corporation

  • IBM Maximo

    2009 IBM Corporation

    Efficiency Impacts Top and Bottom LineIncrease operational & labor efficiency and production reliability, improve service levels and customer satisfaction

    Leveraging Asset ConvergencePrepare business to leverage and manage operational assets which are increasingly reliant upon information technology

    ComplianceMitigate license, regulatory, environmental and safety compliance risk; reduce associated costs

    Improving Return on AssetsImprove TCO by continuously reducing asset costs throughout their lifecycle planning, operating, maintaining and disposing

    Visibility & ControlMaintain visibility and control over service and operational assets to proactively manage their impact on the business

    Why Clients Need Asset Management

  • IBM Maximo

    2009 IBM Corporation

    Industry Solutions

    Asset Configuration Management Service Lifecycle Management (SLM) capability to provide greater

    knowledge of products in service. Supports major asset operators in Aviation, Aerospace, and Rail sectors.

    Nuclear Enhance permits, config management, and corrective actions to improve

    operational performance, regulatory excellence, and life extension to get Maximo in early build cycle for Next Generation nuclear plants.

    Oil and Gas Expand Asset Integrity Management and Integrated Operations to improve

    control of work, risk analysis, operators logs, and integration with the IBM Chemicals & Petroleum Integrated Information Framework.

    Transportation Introduce Rail Rolling-Stock support to compete for rail customers

    managing their mobile assets.

    Utilities Improve usability via performance enhancements including CUE Perform

    Acceptance and improving UI and CUE focus issues.

    Spatial Improve user experience through Visual Planning and improvements to

    service addresses, auto creation and location of work orders and service requests, Polygon selection improvements.

  • IBM Maximo

    2009 IBM Corporation

    The Value of Asset Management

    LimitedResources

    ComplianceFramework

    MaximizingReturn on

    Assets

    Highestreliability

    Lowestcost

    Reduce labor costs

    Improve planning & scheduling

    Reduce Inventory

    Reduce downtime

    Managerisk

    Comply withRegulations

    Maximize output

    Visibility

    RetainKnowledge

  • IBM Maximo

    2009 IBM Corporation

    Customer Benefits and Demonstrated Value

    Labor Utilization UP 10-20%

    Asset Utilization UP 3-5%

    Equipment purchases DOWN 3-5%

    Warranty recoveries UP 10-50%

    Inventory needs DOWN 20-30%

    Inventory carrying costs DOWN 5-20%

    Material costs REDUCED 5-10%

    Purchasing labor REDUCED 10-50%

  • IBM Maximo

    2009 IBM Corporation

    Key Advantage: Configuration & Workflow Tools

    Easy-to-use Application DesignerIntegrated Database Configuration Tool Configurable role-based User InterfacesReal-time KPI-based dashboardsConfigurable graphicsPowerful Escalation Engine

    Integration with pre-built adapters Easy-to-use Workflow Builder Standardized workflow engine Provides capability for seamless

    integration of ITIL-based processes

    Architecture allows product version upgrades without configuration re-writes !!

  • IBM Maximo

    2009 IBM Corporation

    IT

    SALES

    MARKETING

    CUSTOMERSERVICE

    HR

    OPERATIONS

    R&D

    FINANCE

    How is it going? Why?

    What can weimprove?

    Development platform

  • IBM Maximo

    2009 IBM Corporation

  • IBM Maximo

    2009 IBM Corporation

    Integrating Maximo with SAP ERP

  • IBM Maximo

    2009 IBM Corporation

    Trends & Innovation

    Smarter Buildings

    Smarter Cities

    Outsourcing, Insourcing Managing Campaigns

    Begin with the end in mind

    Business (what business?) for sale

    Expand markets by providing additional services over existing infrastructure

    Technology WiFi, VoIP, etc.

    Customer pain points continue to focus on reliability, cost, quality, labor

    efficiency, optimization, safety, operational integrity, aging infrastructure/

    workforce, and EH&S

    Cost effective green

  • IBM Maximo

    2009 IBM Corporation

    Being Green.....

    Market challanges addressed by Green

    Availability Air condition, UPS & Diesel are mission critical

    Lack of space the data center is full

    Lack of energy supply the Facility supply reached the limit

    Cost of energy depends on the organisation, however this will change!

  • IBM Maximo

    2009 IBM Corporation

  • IBM Maximo

    2009 IBM Corporation

    A practical approach to energy management across domains

    INFORMATION TECHNOLOGY

    FACILITIES & PROPERTY

    ASSETSMANAGE

    Monitor, trend, and manage

    energy to control costs and risks

    OPTIMIZEOptimize assets

    and infrastructure for energy efficiency

    DISCOVERMeasure, collect, and

    benchmark energy information to identify

    opportunities

    REPORTTrack and verify energy efficiency

    for compliance and stakeholders

    ENERGY MANAGEMENT

    Typical Implementation Time 0 - 3 months 3 - 6 months 6 - 9 months On-going

    InfrastructureDomain:

  • IBM Maximo

    2009 IBM Corporation

    Applications and data: Improve operations and environmental impact.

    Optimize application design and deployment architecture for reduced resource and energy needs.

    Measure and control energy usage of applications, manage storage infrastructure for efficiency.

    Lower energy cost of applications with application level virtualization that increases utilization while meeting transaction level service level agreements.

    Intelligent management of information via de-duplication, compression and hierarchical storage to reduce both storage and energy costs.Business workloads and

    workforces drive energy use in data centers, server rooms, and with departmental data.

  • IBM Maximo

    2009 IBM Corporation

    Financial Accounting for Energy

    Energy Efficient Business Service

    Management

    Identify Underutilized Assets

    Storage and Data Optimization

    Optimize Energy Usage

    Energy Aware Provisioning and Scheduling

    Energy management: Smarter Cities, Smarter BuildingsActionable time-relevant management that can inform optimized energy use.

    INFORMATION TECHNOLOGY

    DATA CENTER INFRASTRUCTURE

    BUILDING INFRASTRUCTURE

    ASSETS

    Tivoli Tivoli EnergyEnergy

    ManagementManagement

    Centralizedviews and

    reports

    Active Energy

    Management

  • IBM Maximo

    2009 IBM Corporation

    1 2 3 4 5 6Meter 01

    Meter 03Meter 05

    05

    101520

    2530

    35

    40

    Values

    Energy Consumption Peaks

    Meter 01Meter 02Meter 03Meter 04Meter 05

  • IBM Maximo

    2009 IBM Corporation

    Example: Energy Management, Scenarios

    TPA

    Cognos / BIRT / Actuate Analytics

    Additional procedures

    Tariffs selection

    Ongoing negotiations (with a broker)

    Purchasing groups

    Energy purchases consolidation

    One invoice per month (with controlling)

    Changing the schedule (e.g. night tariffs)

    Amplitude limitators

  • IBM Maximo

    2009 IBM Corporation

    Case studies in CEE

  • IBM Maximo

    2009 IBM Corporation

    Termoelektrarna otanj

    Case studies in CEE

  • IBM Maximo

    2009 IBM Corporation

    Sample Maximo Clients

    The CompanyPolpharma Polpharma is the largest manufacturer

    of drugs in Poland. The productsare exported to over 50 countries.

    The Challenge

    Managing com