TIVOLI BOARD OF ADVISORS Efektyvus turto …_IBM...TIVOLI BOARD OF ADVISORS Efektyvus turto valdymas ... • Implementing strategic outsourcing ... integration with Oracle eBS (budgeting,

© 2009 IBM Corporation

TIVOLI BOARD OF ADVISORS

Efektyvus turto valdymasWhat's new in Service Management?

Bartosz SoroczyńskiSales Director, Central & Eastern Europe

IBM Maximo


Bartosz Soroczyński

IBM, Sales Director, Central & Eastern Europe

IBM, WW Facility Management Steering Committee

Chairman of the International Facility Management

Association (Poland)

Lecturer at the Warsaw University

Lecturer at the Warsaw School of Economics (SGH)

Involved in more than 100 AM projects

in different sectors over the last 10 years

Real estate broker, facility manager, property manager,

maintenance manager, strategic business consultant

IBM Maximo


Agenda

Introduction

Global Outlook

EAM – Return on Investment – new approach

Trends & Innovation

Energy Management

Examples

Smarter Buildings

Smarter Cities

Architecture for the future

Convergence - case studies from our region

Summary

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Asset Management

Facilities, Retail

ManufacturingRoads

IT

Telco

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EAM – Global Outlook

Go green!

LOB consolidation

Energy efficiency

New sectors, outside of the US (Military, SCM, etc.)

Automated financial SLAs

Multi-invoicing and Cash Flow Management

IT – IWMS, CAFM, CMMS, CAD, ERP

Executive Dashboards

New business models (multi-layer, mixed model)

Construction companies

Multi-country projects

ROI – what is the real compelling event?

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IBM Maximo


Efficiency Impacts Top and Bottom LineIncrease operational & labor efficiency and production reliability, improve service levels and customer satisfaction

Leveraging Asset ConvergencePrepare business to leverage and manage operational assets which are increasingly reliant upon information technology

ComplianceMitigate license, regulatory, environmental and safety compliance risk; reduce associated costs

Improving Return on AssetsImprove TCO by continuously reducing asset costs throughout their lifecycle – planning, operating, maintaining and disposing

Visibility & ControlMaintain visibility and control over service and operational assets to proactively manage their impact on the business

Why Clients Need Asset Management

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Industry Solutions

Asset Configuration Management– Service Lifecycle Management (SLM) capability to provide greater

knowledge of products in service. Supports major asset operators in Aviation, Aerospace, and Rail sectors.

Nuclear– Enhance permits, config management, and corrective actions to improve

operational performance, regulatory excellence, and life extension to get Maximo in early build cycle for Next Generation nuclear plants.

Oil and Gas– Expand Asset Integrity Management and Integrated Operations to improve

control of work, risk analysis, operators logs, and integration with the IBM Chemicals & Petroleum Integrated Information Framework.

Transportation– Introduce Rail Rolling-Stock support to compete for rail customers

managing their mobile assets.

Utilities– Improve usability via performance enhancements including CUE Perform

Acceptance and improving UI and CUE focus issues.

Spatial– Improve user experience through Visual Planning and improvements to

service addresses, auto creation and location of work orders and service requests, Polygon selection improvements.

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The Value of Asset Management

LimitedResources

ComplianceFramework

MaximizingReturn on

Assets

Highestreliability

Lowestcost

Reduce labor costs

Improve planning & scheduling

Reduce Inventory

Reduce downtime

Managerisk

Comply withRegulations

Maximize output

Visibility

RetainKnowledge

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Customer Benefits and Demonstrated Value

Labor Utilization UP 10-20%

Asset Utilization UP 3-5%

Equipment purchases DOWN 3-5%

Warranty recoveries UP 10-50%

Inventory needs DOWN 20-30%

Inventory carrying costs DOWN 5-20%

Material costs REDUCED 5-10%

Purchasing labor REDUCED 10-50%

IBM Maximo


Key Advantage: Configuration & Workflow Tools

Easy-to-use Application DesignerIntegrated Database Configuration Tool Configurable role-based User InterfacesReal-time KPI-based dashboardsConfigurable graphicsPowerful Escalation Engine

Integration with pre-built adapters Easy-to-use Workflow Builder Standardized workflow engine Provides capability for seamless

integration of ITIL-based processes

Architecture allows product version upgrades without configuration re-writes !!

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IT

SALES

MARKETING

CUSTOMERSERVICE

HR

OPERATIONS

R&D

FINANCE

How is it going? Why?

What can weimprove?

Development platform

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IBM Maximo


Integrating Maximo with SAP ERP

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Trends & Innovation

Smarter Buildings

Smarter Cities

Outsourcing, Insourcing – Managing Campaigns

„Begin with the end in mind”

Business (what business?) for sale

Expand markets by providing additional services over existing infrastructure

Technology – WiFi, VoIP, etc.

Customer pain points continue to focus on reliability, cost, quality, labor

efficiency, optimization, safety, operational integrity, aging infrastructure/

workforce, and EH&S

Cost effective „green”

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Being Green.....

Market challanges addressed by Green

Availability – Air condition, UPS & Diesel are mission critical

Lack of space – the data center is full

Lack of energy supply – the Facility supply reached the limit

Cost of energy – depends on the organisation, however this will change!

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IBM Maximo


A practical approach to energy management across domains

INFORMATION TECHNOLOGY

FACILITIES & PROPERTY

ASSETSMANAGE

Monitor, trend, and manage

energy to control costs and risks

OPTIMIZEOptimize assets

and infrastructure for energy efficiency

DISCOVERMeasure, collect, and

benchmark energy information to identify

opportunities

REPORTTrack and verify energy efficiency

for compliance and stakeholders

ENERGY MANAGEMENT

Typical Implementation Time 0 - 3 months 3 - 6 months 6 - 9 months On-going

InfrastructureDomain:

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Applications and data: Improve operations and environmental impact.

Optimize application design and deployment architecture for reduced resource and energy needs.

Measure and control energy usage of applications, manage storage infrastructure for efficiency.

Lower energy cost of applications with application level virtualization that increases utilization while meeting transaction level service level agreements.

Intelligent management of information via de-duplication, compression and hierarchical storage to reduce both storage and energy costs.Business workloads and

workforces drive energy use in data centers, server rooms, and with departmental data.

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Financial Accounting for Energy

Energy Efficient Business Service

Management

Identify Underutilized Assets

Storage and Data Optimization

Optimize Energy Usage

Energy Aware Provisioning and Scheduling

Energy management: Smarter Cities, Smarter BuildingsActionable time-relevant management that can inform optimized energy use.

INFORMATION TECHNOLOGY

DATA CENTER INFRASTRUCTURE

BUILDING INFRASTRUCTURE

ASSETS

Tivoli Tivoli EnergyEnergy

ManagementManagement

Centralizedviews and

reports

Active Energy

Management

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1 2 3 4 5 6Meter 01

Meter 03Meter 05

05

101520

2530

35

40

Values

Energy Consumption Peaks

Meter 01Meter 02Meter 03Meter 04Meter 05

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Example: Energy Management, Scenarios

TPA

Cognos / BIRT / Actuate Analytics

Additional procedures

Tariffs selection

Ongoing negotiations (with a broker)

Purchasing groups

Energy purchases consolidation

One invoice per month (with controlling)

Changing the schedule (e.g. night tariffs)

Amplitude limitators

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Case studies in CEE

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Termoelektrarna Šoštanj

Case studies in CEE

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Sample Maximo Clients

The CompanyPolpharma• Polpharma is the largest manufacturer

of drugs in Poland. The productsare exported to over 50 countries.

The Challenge

• Managing complience (calibration management)• Imlementing outsourcing projects for non-core business

functions• Reducing downtime and stores levels• Industrial Facility Management

The Solution

• IBM Maximo to provide enterprise asset management solution for the maintenance and facility management departments

The Benefits

• Significant improvement of Maintenance planning, Decrease of indirect time, Spare parts inventory

• Replacement of paper documents with their electronic equivalent • Powerful tool that allows the organization effective management of assets including:

Optimization of planning and allocation of the resources• Monitoring of OPEX• Reduction of the risk of non-compliance with GMP requirements and law regulations

IBM Maximo



The CompanyMerkur Group• Fast growing retailer and wholesaler (no. 1 in SE

Europe) of home improvment products, • Located in 8 countries in SE Europe

The Challenge

• To manage IT services so that they would be constantly adjusted to current and future needs of Merkur Group.

• To understand true cost of providing IT and non-IT Services to the group of companies, potentially changing the business model

• Implementing strategic outsourcing

The Solution

• IBM Maximo to provide enterprise asset management solution for the Facility Management department and Tivoli IT Asset Management/Service Desk for the IT department

The Benefits

• Improved business model (Service Centres)• Implemented SLAs• Consolidated, multi-country service desk• Reduced cost of Facility Management

IBM Maximo



The CompanyVodafone Turkey• The Turkey leading mobile phone operator• More than 16 million subscribers

The Challenge

• Inefficient process for managing contracts and permits: all paper based

• No visibility of asset base, no configuration details lead to low first fix rates, many site visits

The Solution

• IBM Maximo to provide enterprise asset management solution for the network operation division

The Benefits

• Transparency of installed assets• Single solution for engineering and operation (plan-build-run)• Process improvements through automated workflow• Manage site sharing and courtesy strategy

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The CompanyPolish Border Guard• Border Guard (Polish Straż Graniczna, SG) is a

Polish state security agency tasked with patrol of the Polish border.

The Challenge

• Poland joining the Schengen zone• Deployment of new assets• Managing the workflow of asset management

The Solution

• Service Desk and managing all other assets, Integration with CTI, Integration with SAP (Fixed Assets), Integration with Xerox printers management system (number of printed pages)

The Benefits

• Register of all assets• Visibility (of deployed critical assets), Control (of key projects)

and Automation (of compliance procedures)• Single solution for IT and non-IT assets• Workflow engine for managing cross-department processes

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The CompanyCOIG• The largest IT outsourcing company of the Polish

mining sector

The Challenge

• Implementing SLAs for all contracts• Managing multiple Clients and multiple projects• Continuously improving the quality of services• Financial management of the Service Desk

The Solution

• IBM Maximo to provide advanced financial SLA management and a hosted environment of the enterprise asset management platform

The Benefits

• Automated SLAs• Imroved quality of service• Automated invoicing (based on SLAs)• Improved end user satisfaction• New offering of the company – hosted EAM/SOA environment

IBM Maximo



The CompanyRUCH SA• 35.000 points of sale for FMCG products and

newspapers distribution

The Challenge

• To consolidate the IT and Facility Management functions• Outsource non-core business function• Change the business model to Service Centres• Cut operations costs

The Solution

• IBM Maximo to provide enterprise asset management solution for the Facility Management department and Tivoli IT Asset Management/Service Desk for the IT department

The Benefits

• 1 consolidated IT Service Desk for 16 locations• Implemented Facility Management outsourcing projects with ROI

of +15%• Implemented Service Centres

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The CompanyTurkcell• The leading mobile phone operator of Turkey,

based in Istanbul. The company has 36.3 million subscribers, making it the third biggest in Europe.

The Challenge

• Managing downtime• Managing multiple locations• Managing subcontractors

The Solution

• IBM Maximo to provide enterprise asset management solution for the network operation division

The Benefits

• Reduced downtime• Reduced stores levels• Improved project management

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The CompanyDalkia• Dalkia is the inventor and leading European

provider of energy services.

The Challenge

• Manage outsourced projects for multiple locations• Implementing SLAs• Managing new taken over locations

The Solution

• IBM Maximo to provide enterprise asset management solution for the Maintenance Management department

• 7 locations (heat/energy power plants), +9 000 assets, advanced work flow, integration with Oracle eBS (budgeting, stores)

The Benefits

• Reduced operational costs• Reduced stores levels• Visibility for maintenance campaigns• Knowledge management (managing best practices of the senior

subject matter experts)

IBM Maximo


Summary: Key Differentiators

Only vendor that can manage all asset classes on a single, unified architecture, combined with service desk, change and configuration management.

Deep industry knowledge across a broad spectrum of asset intensive businesses - Oil & Gas, Utilities, Transportation, Life Sciences, Nuclear Power, Government, etc.

Built-in configuration tools allow for easy, on the fly changes to UI, workflows, processes, reports. Configurations readily upgrade from one version to the next.

Long standing leadership in the asset management segment; evidenced by market share, and analyst reviews, and the benefits our clients capture

Web-architected platform built on J2EE with advanced business process management; based on SOA, web services and XML.

Supports 7 ITIL processes out of the box: Incident, Problem, Change, Release, SLA, Configuration, Availability.

IBM offers full breadth of end-to-end asset and service management solutions that operate on a common web services infrastructure.

Unified Solution

Industry Expertise

Ease of Configuration and Upgradeability

Leadership

Leading, standards-based technology

Built ground up on the ITIL framework

Breadth of Service Management offering

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Identifying key services

(ext/int)

Preparationof contracts

Tracking and monitoring

effectiveness

Proactive management

Services catalog

SLA contracts

KPIs, Reports, Analytics

EscalationsCollaboration

Example: FM Services Catalog approach (ITIL)

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Aligning business strategy with SOA using cumulatedand prioritized streams represented by a multidimensional matrix

SOA oriented ROI

Key B

usiness Initiative

Key B

usiness Initiative

Key B

usiness Initiative

Key B

usiness Initiative

Key B

usiness Initiative

Key B

usiness InitiativeSOA ServicesSOA Services

SOA Stream / Service






ROI Component 01ROI Component 02ROI Component 03ROI Component ....ROI Component n

PRIO

RITY

1. EARNED VALUE2. ABC3. Detailed ROI4. Contracts

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Questions? Knowthe answer Answer

Thankthe audience

Leave

The time is over...

Y

N

Y

N

Questions?

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Bartosz Soroczy skińńńńńńSales DirectorCentral & Eastern Europe

IBM Polska Sp. z o.o.Wiśniowy Business Parkul. 1 Sierpnia 802-134 Warszawa

T: +48 22 609 52 39M: +48 693 93 52 [email protected]

www.ibm.com/pl

Documents

TIVOLI BOARD OF ADVISORS Efektyvus turto …_IBM...TIVOLI BOARD OF ADVISORS Efektyvus turto valdymas ... • Implementing strategic outsourcing ... integration with Oracle eBS (budgeting,