Thomas Phillips

3488 W. 6825 S. Phone: (801)-755-6544 West Jordan, UT 84084 thomasfphillips@gmail.com

Professional Strengths and Skills

Process Improvement Strong Analytical Skills Management Technical Support Skills COMPTIA A+ Certified Spanish

Achievements:

Client Interaction: o Client satisfaction surveys 98% over 18 months (100 surveys)

Leadership and Business Development:

o Lead help desk team that raised customer satisfaction from 30% to 85% in 12 months. o Managed team of 12, o Increased revenue 400% over 3 years.

Process Improvement:

o Fine-tuned business operations for contracting company to reduce waste and overall costs by 30% over 3 years.

Related Work Experience: ADP 1/15 -Present

Vantage HCM Associate Service Consultant Resolve service requests entered into Siebel CRM related to all aspects of benefits within the ADP Vantage HCM platform. Oversee carrier file transfer and updates from Vantage to benefit carriers. Interface with clients through phone and email to resolve benefits issues and assist with clarification of procedures. Support clients with employee benefit updates and corrections and troubleshoot benefit election issues with client and carriers.

ADP 10/11 – 1/15

TLM Technical Analyst Assist clients with ADP Time & Labor Management product, regarding setup, configuration, troubleshooting and installation. Leader in productivity on my team 10 out of last 12 months. Averaged 99% client satisfaction rating of “Completely Satisfied”.

Anamarc College 5/10 --10/11

IT Support Specialist Faculty and staff IT support, online curriculum, network and desktop support. Directory services user and email account creation. Oversaw all support services for Santa Teresa NM campus, (150 users).

Pierce Trucking 11/08-5/10 Operations/ Business Development Client Acquisition/Service, Delivery and fulfillment of cargo for company within the Texas & New Mexico area. Class A CDL.

Previous related experience: Bill Good Marketing Director of Software Support/ Technical Sales Support

Managed team of 11 software support technicians and all daily department activities including: application and database troubleshooting and installation, department staffing and problem escalation from techs. Assisted Sales team with technical sales support.

Anturus Ventures, LLC Owner, General Manager/Sales, Home Improvement

Managed 12 employees. Directed sales and operations, increased revenue 400% over 3 years. Home improvement services for builders and real estate investors. Managed and coordinated warranty repairs/ homeowner services issues in 31 subdivisions for large Utah builder.

OSHA

Web Consultant 6 month contract. Assisted with HTML formatting of OSHA resources for mobile use.

Sprint e-Solutions

Technical Solutions Consultant/Technical Sales Support Project/ Site manager that managed team of 7 at Kennecott Utah Copper (850 computers). Lead Help Desk team that raised customer satisfaction from 30% to 85% in 12 months. Worked as Network OS migration team member at Iomega Corporation. Designed and presented administrator

training classes at Iomega Corporation.

Education: UTEP majoring in Electrical Engineering 2 years into program, no degree.