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Thomas Doane 11711 Wall Street # 6108 San Antonio, Texas 78230 Phone: 210-667-8665 E-mail: [email protected] Objective It is my objective to take my experience and knowledge base to work to provide process improvement and project management that will enable me to provide top level service and productivity in today's competitive marketplace. Qualifications Management experience in the managed workplace solutions industry. Implementing procedures and work flow operations up to modern and self-sustaining standards. ITIL and Process management trained. Training and educational syllabus design, including procedure and training manuals. Experience in employee development as an instructor and mentor. Process project management experience. Marketing and budgetary management. Six Sigma - Green Belt Certification. Work History Nationwide Applications, d.b.a. NAI Signage SolutionsFebruary 2016 to Present Ecommerce Developer o Currently working to develop a Web-to-Print workflow solution. o Developed a comprehensive ecommerce Webstore for print buyers. o Integrated solutions for Cross marketing and design personalization into storefront. o Developed and integrated PACE productivity MIS Suite to the company’s business acquisition and production workflow. o Integrated Process improvement and lean production methods into entire business processes. o Assisted the Design team with customer marketing projects and prepress setup. o Assisted the production team on large and overflow projects. Dahill Office Technologies - August 2015 to October 2016 Installation Specialist o Worked with delivery team in copier installations. o Integrated multifunction devices to customer’s network. o Assisted Technician’s with service calls Ricoh Americas, Facilities Management Division -1996 to May 2015 Outsourced consultation with the following customers; Technical Specialist Tesoro Companies, LLC 2012 to Present o Managed job input and production scheduling. Develop process flow for production o Worked with Corporate Marketing in Brand Management and Design Consultation for enterprise wide presentations and marketing campaigns. o Experience in project management which includes effectively coordinating and delegating tasks to ensure project deadlines o Ensure effective and seamless migration of brand to all internal and external audiences o Integrated Lean Six Sigma methods to improve job flow and cut costs.

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Thomas Doane 11711 Wall Street # 6108 San Antonio, Texas 78230

Phone: 210-667-8665 E-mail: [email protected]

Objective It is my objective to take my experience and knowledge base to work to provide process improvement and project management that will enable me to provide top level service and productivity in today's competitive marketplace.

Qualifications

Management experience in the managed workplace solutions industry.

Implementing procedures and work flow operations up to modern and self-sustaining standards.

ITIL and Process management trained.

Training and educational syllabus design, including procedure and training manuals.

Experience in employee development as an instructor and mentor.

Process project management experience.

Marketing and budgetary management.

Six Sigma - Green Belt Certification.

Work History Nationwide Applications, d.b.a. NAI Signage Solutions– February 2016 to Present

Ecommerce Developer o Currently working to develop a Web-to-Print workflow solution. o Developed a comprehensive ecommerce Webstore for print buyers. o Integrated solutions for Cross marketing and design personalization into storefront. o Developed and integrated PACE productivity MIS Suite to the company’s business acquisition

and production workflow. o Integrated Process improvement and lean production methods into entire business processes. o Assisted the Design team with customer marketing projects and prepress setup. o Assisted the production team on large and overflow projects.

Dahill Office Technologies - August 2015 to October 2016

Installation Specialist o Worked with delivery team in copier installations. o Integrated multifunction devices to customer’s network. o Assisted Technician’s with service calls

Ricoh Americas, Facilities Management Division -1996 to May 2015 Outsourced consultation with the following customers;

Technical Specialist – Tesoro Companies, LLC – 2012 to Present o Managed job input and production scheduling. Develop process flow for production o Worked with Corporate Marketing in Brand Management and Design Consultation for

enterprise wide presentations and marketing campaigns. o Experience in project management which includes effectively coordinating and delegating tasks

to ensure project deadlines o Ensure effective and seamless migration of brand to all internal and external audiences o Integrated Lean Six Sigma methods to improve job flow and cut costs.

Field Service Representative - 2011 to 2012 o Instructor/technical specialist for a territory of managed locations. o Pre-sales customer analysis and post sales technical and process implementation. o Implementation specialist and trainer for asset management software and integration into

Oracle and SAP o Process improvement specialist for various Ricoh managed customer sites. o Asset manager for various managed print services enterprise customers.

Site Manager, Harlandale I.S.D. Print Shop -2005 to 2011 o Managed job input, customer consultation, marketing, design and production scheduling. o Responsible for all student project instruction in desktop publication, printing and finishing. o Printer fleet management including networking, software support and help desk. o Fiscal management including profit/loss, labor, cost savings business reporting and strategic

planning and reporting. o Managed and reconciled monthly, quarterly and yearly budgets. This includes separate

budgeting for projects. o Process improvement specialist. Implemented a strong program of cost savings while

integrating a multitude of value adds that raised yearly revenue by $3.2 million. o Managed a single employee plus a rotating team of student interns o With the Graphics arts instructor, we had the program certified by MAVCC as a qualified PrintEd

program, giving participating student’s college credits, job experience and scholarships. o Acted as a teacher’s aide in instruction of graphic and web design, plus print technologies and

best practices. o Integrated Lean Six Sigma methods to improve job flow and cut costs.

Site Supervisor, VIA Metropolitan Print Shop-2000 to 2005 o Prioritized print input, graphics and production scheduling. o Printer fleet management including networking, software support and help desk. o Managed and reconciled monthly, quarterly and yearly budgets. This includes separate

budgeting for projects. o Integrated Lean Six Sigma methods to improve job flow and cut costs.

JP Morgan Chase Bank, Bankruptcy Reconciliation Analyst – 2002-2003

Bankruptcy Reconciliation Analyst o Worked with corporate cardholders in manners involving parent corporation bankruptcy filings. o Liaison to bankruptcy courts and trustees. o Reconciled statuses with the credit reporting agencies.

Kitsap County, Washington - 1995 to 1996

Elections Clerk o Processed and distributed ballots and elections supplies to myriad polling locations. o Scanned and tabulated all ballots and voter registrations.

United States Navy - 1993 to 1995

Fire Controlman o Operated and maintained the computer and radar systems that directed the ship’s weapon

systems. o Programmed threat analysis configurations into the combat systems database. o Worked up to many complex fleet exercises, including tactical input to the ship’s Combat

Systems Officer.

Education A.C. Jones High School, Beeville, Texas – Graduated 1992 San Antonio College, Physics Major – May 2015 - present Awards Received National Technical Honor Society, Honorary member. National Defense Service Medal Expeditionary Service Medal Navy Commendation Medal

Interests and Activities I am an avid aviation enthusiast and historian plus an amateur aviation photographer. I build models that I compete with on a national level, using AutoCad, Illustrator, 3D Printing and extensive research to complete my models. I am also a freelance graphic designer and web developer. Most importantly, I am a Deacon at my church, where I am actively involved with many ministries and committees.

Computer Skills Managed Information Services Software

◦ Oracle ◦ SAP ◦ EFI Pace ◦ FM Audit ◦ AT Report ◦ Crystal Clear report writing ◦ iOffice TRAC

Web Development Software

◦ Wordpress ◦ Dreamweaver ◦ Proficient in HTML5, CSS3, PHP jQuery and JavaScript web coding. ◦ Xml, MySQL and SQL database coding.

Workflow software. ◦ EFI Digital Storefront ◦ Demand Bridge ◦ Fiery Command Work Station ◦ Xerox MakeReady ◦ UPS Campus Ship

Design Software ◦ Adobe Creative Cloud (Proficient in Illustrator, Photoshop, InDesign and AfterEffects) ◦ Corel iDraw and iPhoto ◦ AutoCad 360 and Sketchup

◦ Microsoft Office (Proficient in Word, Excel, PowerPoint and Publisher)

Printer Skills All Xerox, Canon, Konica-Minolta, HP and Ricoh high volume digital printers. Large Format Printing, with emphasis on EFI Vutek and HP wide format printers. All aspects of Offset print production. I am highly experienced with every type of finishing equipment.

Ministrial Work Active Deacon Oak Ridge After Dark – I lead and host a monthly movie night ministry, showing Christian and

Evangelical Movies. Duties include setting up and operating of all video and sound equipment, plus all advertising materials/medias.

Brotherhood of Christ – I lead a fellowship ministry, with devotional and church upkeep activities. Assistant Audio/Video Producer – I create graphics and presentations for Worship Services and

operate and maintain all videos and audio equipment for all church services. I record and edit all sermons and event video and audio.

Assistant Web Designer – Work with the Church’s web designer in complete update of the website and social media content and applications.

References available upon request