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p: 610.716.5984 e: [email protected]

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How do you effectively translate yourHR strategies into tangible results?

Questions:• What has worked well for you?• How could you manage differently?• What obstacles would need to be removed?• What agreements would you need to make?

From Winning HR Strategies to WOW! HR

Results

David Newman

http://www2.gscshrm.org/default.aspx


Low performers• Question: What are the biggest problems

with the “low-performing employee” mindset?


Rule 1: Refocus inputs to outputs

• But I work so hard…• I come in early…• I stay late…• You made a great presentation…• You sent a brilliant email…• You arranged a flawless training event…• You wrote the perfect benefits letter…


Two ways to add value

• Increase Revenue• Reduce Costs• HR’s new role: deliver work worth paying for• “Worth” is when Value > Cost


Results-based hiringDirector of Sales

Inputs Hiring Results-Based Hiring

10-12 yrs. exp. with industrial sales Increase sales by 20% w/in 12 months Good sales management experience Improve margins by 3% w/in 12 months Solid international experience Build an Independent Rep. Channel in

Europe within 90 days B.S. Technical Degree Implement sales forecasting and pipeline

mgmt. w/in 4 months Go-getter/initiative Revamp all sales collateral material w/in 6

months Good team builder Evaluate all sales staff within 90 days Great skills in sales Close 2 new major accounts per quarter GAWE (Gets Along with Everyone)


Start from zero every day


Rule 2: Everyone involved• You’re in a bigger game than you think!

• Be willing to influence… and BE influenced

• Go to non-experts for some answers

• Full involvement means full ownership

• People don’t argue with their own ideas


Try this…


Expertise vs. Experience

The PowersThat Be

HR

HR

HRHR

Mfr

Sales

Svc

HR Ops


Idea Incubator Form

• Great way to gather ideas• Gives structure and context• Encourages collaboration• Variations: “Yes” is easier• Asks YOU for help• Their next step = proactive


• External: “Who you gonna call?”• Make them WANT to call HR first!• Internal: Track commitments & metrics

• Tracking = check progress on commitments to mgr• Emails, phone calls, 1-on-1 meetings

• Metrics = check progress on stated goals & results• Tangible results, deliverables, outcomes, $$$

Rule 3: Strategy+Success=Loyalty


• Internal = Employees; External = Customers• POWER TOOL: “I was just talking to one of

our customers and she said...”

Rule 4: Understand Other People

>


Information/Relationship Matrix

• Useful in managing UP (Your boss)• Useful in managing ACROSS (Other depts)• If you truly understand other people

– You give them what they want…– How they want it...– When they want it...

Relationship OrientationLow Information, High Relationship

Interested in personal advice.Want you to have intimate knowledge of their company/work/issues.Want your problem-solving.

How to handle:–Offer them personal advice–You make most of the decisions, then offer them for approval–Act like a pleasant expert

Partnership OrientationHigh Information, High Relationship

Want to create and sustain a long-term, mutually beneficial relationship.Want all of the attributes of all the types.“We’re in this for the long haul.”“You need to take the lead here.”

How to handle:–You’ve hit GOLD!–Prepare for a major time investment–Make sure partnership goals are part of your evaluation process

Transactional OrientationLow Information, Low Relationship

Price, Speed, Accuracy.You’re a necessary evil/overhead expense.“I just want it good, fast, and cheap.”“We need it tomorrow by 4pm.”“The specs are...”

How to handle:–Give them what they want: Good/fast/ cheap. Then leave them alone until they askfor something else!

Information OrientationHigh Information, Low Relationship

They want you to keep them informed.Don’t necessarily want to be your friend.Love info on trends, big picture issues.“What’s the latest on...”“Give me the info and I’ll make the decision.”

How to handle:–Flood them with information–Articles, websites, white papers–Keep them up to date on trends

I n f o r m a t i o n

Relationship

Adapted from Professional Staff Management Consulting www.psmin.com


Rule 5: Let Go to Leap Ahead

• “I know what works”• Let go of what USED to work

• Break “da RULZ”• Experts can be famously wrong

• Let go of the HOW• Focus on the RESULT


BEFORE DURING AFTER

Specific FEELINGS/THOUGHTS

Rule 6: Toughness and Tenacity


1. Start

2. Success

A Common Misconception


1. PreparationPreparation

2. Frustration

3. IncubationIncubation

4. Strategizing Strategizing

?

5. IlluminationIllumination

6. ImplementationImplementation

Creative Process


The Power of Resilience

1. Expect EASY/Actually HARD

2. Expect HARD/Actually HARD


Rule 7. Sales & Service Mindset

Question: “If you come up with a great idea, and nobody listens or buys into it, whose fault is that?”

Answer: ____________________________


Selling Your Ideas

Make sure you have a great “product” Selling is a relationship business


Selling Your Ideas

Prepare, prepare, prepare! Always give people options


Mo’ Tips for Selling Your Ideas


Results Coaching

• 21 Questions for results-based HR leaders• Help move people from strategies to results

– Beginning– Middle– End

• Help them cross the finish line


Innovation GPS

• Great way to give feedback• Gives structure and context• Encourages dialogue• Eliminates flat-out “NO”• Asks THEM to refine/revise• YOUR next step = support


Closing Commitments

• Refocus inputs to outputs

• Everyone involved

• Strategy + Success = Loyalty

• Understanding of others’ needs

• Let go to leap ahead

• Toughness and tenacity

• Sales and service mindset


GSC SHRM Results…

• Wow! This was a great session (INPUT)• Wow! I got a ton of great ideas (OUTPUT)

RESULTS• Wow! I tried it and here’s what happened

[email protected]


David’s Other Services

• Professional and Trade Associations– Local, state, national meetings– Special events and fundraising seminars– Keynote and concurrent presentations

• Corporate Clients– Onsite training and seminars– Leadership retreats and strategy sessions– National and regional meetings

• Call or email David to request his E-InfoKit– [email protected] or 610.716.5984

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