Things to Think About 2012

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    and

    to

    in 2012

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    Big thoughts and smallactions make a dierence.

    Heres what were working onand thinking about.

    What about you?

    Feel free to share this pass it along.Things To Think About (and do) this year.

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    How to use this document

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    Featuring:

    George Williams

    Jeff SmithTerrence OHanlon

    Jim HallMalcolm Jones

    Joel Levitt

    Doug Plucknette

    Henry Ellmann

    Saul Cizek

    Chris Colson

    Kim HuntBrad Peterson

    Joe Swan

    Winston Ledet

    Jeff Shiver

    Steve Thomas

    Cliff Williams

    Kate Kerrigan

    Tom Moriarty

    John S. Mitchell

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    1ONE

    One word and only one word holds the keyto maintenance successreliability.

    John S. Mitchell

    1 2 3

    Improved reliability, locating and eliminating

    the cause of failures is the only way to movefrom a reactive to an eective, proactiveorganization safely meeting every missionrequirement. Initiating and or improvingplanning and scheduling wont do it for you.

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    AppIn the world of computers, smart phones and information from every-where, wouldnt it be great if you could download an app just for mainte-nance? Something that would help you run a maintenance department?Well, today you can, but its an APP for your mind, not your device.

    Cli Williams

    A

    PP

    Click on the App iconsto read more!i

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    Malcolm Jones

    Standards

    1 2 3

    When faced with problems, we often go into root cause analysis (RCA)mode trying to nd the single cause of the problem. However, problemsare often the result of multiple causes. In total productive maintenance(TPM), we identify chronic deterioration that eventually combines tocause sporadic failures.

    A dierent approach is to ask a simple question: Do we have a standard?If we dont have a standard, the appropriate response is to create one.Lets dene a standard as a reliable method that produces the requiredoutput from given inputs.

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    International manuacturer andsupplier o leading edge, currentstate o the art, thermal imagingcameras or the predictivemaintenance, security and OEMapplications

    Connect with Soltec

    http://necavioinfrared.com | (800) 423-2344

    Hover your cursor over the imagesto see an Infrared view!i

    1 2 3 4 5

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    Douglas Plucknette

    i

    Rsponsibility

    responsibility {ri-spon-suh-bil-i-tee}:

    the quality or state of being

    responsible, taking ownership oraccountability of a given act or goal.(Merriam-Webster)

    1 2 3 4

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    Green

    Chris Colson

    Looking forward into 2012, I see many reasons for optimismrather than pessimism. I believe the added concern over energyconsumption is leading companies towards major sustainabilityeorts. These eorts have a direct relationship with maintenancereliability. The days of maintenance departments carrying thereputation of simply being a cost adder are quickly becomingobsolete. While companies are being pressured by the market

    (their investors and consumers), along with regulators to saveenergy, be more environmentally sensitive, and become greenand sustainable, maintenance is being pulled into a much morepositive light.

    Click to

    read more

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    Advantage

    Kate Kerrigan

    Material Cost MaintenanceCost

    Direct Labor

    1 2 3

    The simple reality is that maintenance departments arecost centers. This means maintenance costs the companymoney and does not provide a value-added service to theend customer. In short, maintenance departments do notcreate salable product, yet your job exists solely to supportsalable product.

    Therefore, maintenance must be managed as a competitiveadvantage. By changing organizational thinking to viewmaintenance as a competitive advantage, more innovativeideas are implemented. To aect this shift, maintenance ismeasured by the value produced. First run output becomesa direct measure of equipment capability, thereforereliability.

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    Des-Case Corporations unique combination o products andexpert services help companies around the world achieve a newlevel o perormance in maintenance and reliability.

    Des-Cases LubricationTransormationSM Servicesprovide the necessarytools and training toevaluate and developa frst-class lubricationprogram. Additionally,

    implementing lubricationbest practices is madeeasier with Des-Caseswide variety o desiccantbreathers, lubricantstorage, and fltrationsystems.

    Please call (615) 672-8800 or visit www.descase.com to learn moreabout how Des-Case can help you transorm your lubrication program.

    i 1 2 3 4 5

    Dedicated Filtration

    http://www.descase.com/http://www.descase.com/http://www.descase.com/
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    ACCOUNTABILITYPBeing accountable requires individuals to look at

    situations in an unbiased way and execute based onthe intent of the requirements.

    Tom Moriarty, PE, CMRP

    Accountability can be dened as taking or being assigned

    responsibility for something you have done or are supposed to

    do. It cannot be demonstrated by deecting or rationalizing the

    things that didnt go the way they should have. Being accountable

    requires individuals to look at situations in an unbiased way and

    execute based on the intent of the requirements.

    Accountability is the basis for process discipline. Process discipline

    is the basis for consistent performance. Consistent performance

    is the basis for continuous improvement. No matter your status

    or function in an organization, you must strive to be accountable.

    1 2 3

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    Upgrad

    Perhaps your maintenance reliability program could use an upgrade.

    One of the most common phrases I hear when I ask maintenance reliabilityprofessionals why they are doing a particular task, the reply is because that isthe way we have always done it or things will never change around here.

    In fact, many organizations are upgrading to new maintenance reliabilitystrategies, new maintenance reliability technologies and new maintenance

    reliability techniques to create world-class asset operations excellence. Justbecause you have not seen change at your organization does not mean theworld is standing still. It is not.

    Reliability is a journey, not a destination.

    Terrence OHanlon

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    Some basic tips on how your organization can getstarted using predictive maintenance (PdM) andwhat mistakes to avoid.

    Joe Swan, PE, CMRPPredictive

    Mistakes to avoid:

    i

    21 3 4 5 6 7

    Seek knowledge, learn and network withother reliability professionals. Discusswith them how they are using PdM in theirworkplace.

    Step One

    Reinventing the wheel. Copycat predictive maintenance from anUptime award-winning program is acceptable and encouraged!

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    Your productivity experts.

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    Jim Hall

    StorytellingAre you a storyteller?

    1 2

    The dictionary denition of storytelling is one who relates anecdotes.Are you a storyteller?

    Storytellers are all around you. You may know a storyteller. It may besomeone in your immediate family, such as a parent, aunt, uncle, or agrandparent. Maybe its a co-worker or someone outside your organizationwhom you have listened to and learned from over the years and is familiarwith your instruments, equipment and applications. Regardless of whomhe or she is, a storyteller must be able to relate to yesteryears failures,incidents and applications to possibly prevent an incident or failure byrelating to applications of today.

    I for one have made a living telling stories. That is to say, while instructingthousands in the use of ultrasound instruments, ultrasound theoryand ultrasound applications as it relates to predictive and preventative

    maintenance, I relate to my audience by introducing past incidents, failuresand applications during the training class.

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    CULTUReWe are what

    we habitually do.Excellencethen is a habit,

    not an act Aristotle 384 BC 322 BC

    Brad Peterson 1

    Operations Excellence. Back to Basics. Safety, Reliability,SAP. What do these endeavors have in common?

    Trying to aect the behaviors of their people. Except most ofthe time, we dont understand that its all about behaviors. Whatpeople do every day. Rather, we think its about key performanceindicators (KPIs) or improvements or initiatives or change. Inthe end, however, we want people to work dierently.

    This is work behavior.

    2 3 4

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    Steve ThomasChange

    21 3 4 5 6

    Start of the change process- develop the assessmentquestions and administerthe survey

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    The process of transformation from reactive to proactive maintenance reliability is a long and arduousjourney. First, you need to have a plan, then you must have the rigor to stick to it. Seven years ago, ourplant initiated a project to implement a reliability-driven maintenance program. Today, we continueto drive improvement through the relentless application of best practice. Success is built around theculmination of people and processes and a mindset that does not accept good enough.

    Determination

    What Ive learned along the way

    Kim Hunt, CMRP, CLS

    Focus on the low hanging fruit - measureimprovements and ROI.

    1 2 3 4 5 6 7

    8 9 10 11 12 13 14 15

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    COMMITMeNTThe Will to Make a ChangeIn our experience with many companies and sites

    within companies, we nd that people have goodintentions but fail to get results from their reliability

    initiatives.

    Nobel Prize-winning economist Friederich von Hayek

    argued many years ago that human institutions

    evolve as a result of human action, not human

    intention.

    This reminded me of a quote from The Scottish

    Himalayan Expedition that Peter Senge said in a

    presentation on organizational change.

    Essentials

    Efciency

    Excellence

    Until one is committed there is hesitancy, the

    chance to draw back, always ineectiveness.

    Concerning all acts of initiative (and creation)

    there is one elementary truth, the ignorance of

    which kills countless ideas and splendid plans;

    that the moment one denitely commits oneself,

    then providence moves too.

    All sorts of things occur to help one that would

    otherwise never have occurred. A whole stream

    of events issues from the decision, raising in

    ones favor all manner of unforeseen incidents

    and meetings and material assistance, which

    no man could have dreamt would have come his

    way.

    I have a deep respect for one of Goethes

    couplets: whatever you can do, or dream you

    can - begin it. Boldness has genius, power and

    magic in it.

    Winston Ledet

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    http://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.lce.com/Root_Cause_Analysis_86.htmlhttp://www.gpallied.com/mailto:training%40gpallied.com?subject=http://www.gpallied.com/mailto:training%40gpallied.com?subject=http://-/?-http://-/?-http://www.gpallied.com/your-people/maximize-the-potential-of-your-team/http://www.gpallied.com/your-people/maximize-the-potential-of-your-team/http://www.gpallied.com/your-process/reliable-maintenance-execution/http://www.gpallied.com/your-process/sustained-reliable-operations/http://www.gpallied.com/your-process/sustained-reliable-operations/http://www.gpallied.com/your-people/maximize-the-potential-of-your-team/http://www.gpallied.com/your-people/maximize-the-potential-of-your-team/http://r5causeanalysisapr17.eventbrite.com/?ref=ecalhttp://r5causeanalysisapr17.eventbrite.com/?ref=ecalhttp://r5causeanalysisapr17.eventbrite.com/?ref=ecalhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-8-Plan-Sched-1_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-8-Plan-Sched-1_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-8-Plan-Sched-1_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-5-ReliabilityEngineering_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-5-ReliabilityEngineering_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-5-ReliabilityEngineering_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-5-ReliabilityEngineering_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-5-ReliabilityEngineering_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-2-Craft-Skills_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-2-Craft-Skills_REV-2.pdfhttp://www.gpallied.com/downloads/?giveget=http://gpallied.zippykid.it/wp-content/blogs.dir/27/files/2011/12/GPAllied-Matrix-2-Craft-Skills_REV-2.pdfmailto:training%40gpallied.com?subject=http://www.gpallied.com/
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    Defnition: The act, practice, or profession of instructing.

    Jim Hall

    Instructional

    1

    A world-class maintenance program includes an ultrasound program.Through my years of instructing thousands in the use of ultrasound forpredictive and preventative maintenance, it became obvious that manycompanies had purchased equipment not from a need, but to have thelatest and greatest instrument available. Particularly, as it applies toultrasound instruments. Companies discover that the ultrasonic instrumentis more than just a leak detector or a steam trap diagnostic instrument.They then struggle to learn the other applications, applications that maynot be covered in the owners manual.

    32

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    As we prepare for 2012, remember one golden rule of process improvement: Never have end result metrics aspart of your teams objectives. What needs to be in their objectives is this: Follow documented processes with zero

    unapproved deviations. This will allow you to look at where your processes can be improved as well as guarantee the

    accuracy of the end result metrics based on the current process. All changes to the process will show their impact to

    the resultant metrics and provide clarity into how those changes aected your business.

    Objectives

    George Williams

    Assignment Excecution Closeout

    Request Screening Approval 200

    180

    160

    140

    120

    100

    802007 2008 2009 2010

    10

    9

    8

    7

    6

    5

    4

    3

    2

    1

    0

    32%

    No Noticable Change in Backlog BackloginCrewWeeks

    TotalTechnicians

    =Planning SchedulingApprovalMaterials

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    Joel Levitt

    Part of the mission of every maintenancedepartment is to provide reliable

    equipment in a safe environment.But who knew these issues were so

    intertwined and one always leadsto the other. Lets look at some

    of the causes of accidents.SaferEquipment reliability = Safer workplace

    1 2 3 4 5 6 7

    http://www.mobiusinstitute.com/http://www.mobiusinstitute.com/
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    Mobius Instituteoers unique

    and easily understandable vibration

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    Jef Shiver

    ChrladGeese seen ying in a V formation arent beingled by one team lead the entire time they y. One

    of the team takes the lead and breaks the wind

    resistance so the others can y easier. Seemingly,

    the remainder of the geese in the formation honk tocheer the lead goose to push on. When the leading

    goose tires, it drifts backward in the formation.

    Another goose takes up the lead position while the

    others motivate, again shouting encouragement

    by honking. Even ying in formation has a purpose

    as it makes it easier to keep up with each bird for

    coordination and communication purposes.

    Back Read more

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    Grow

    Attend a conference at the Reliability Performance Institute in SW

    Florida to learn what other maintenance reliability professionals have

    done to improve reliability, change cultures, and overcome obstacles.

    Find out more at www.maintenanceconference.com

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    PReCISIONPM CBM PdM

    Umbrella of PrecisionMaintenance

    Saul Cizek 1 2 3

    How many people, when they think of maintenance, think of it as something

    someone else does? The reason I ask this question is to explore the nature offailures in a complex modern society.

    We live in an amazing time where automobiles run tens of thousands of miles ontheir rst set of sparkplugs. Less than a century ago motorcycles required multiplesdaily manual oiling of the rocker arms to keep running.

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    1% Increasein MaintenanceInvestment 2

    More Uptime

    3HigherCapacity 4

    Higher SalesVolume 5

    ProtGrowth

    As compared with the base year, all other conditions being equal

    PLUS improved SafetyandEnvironment, Higher Quality better Resource Utilization,more satisfaction for all.

    Pr

    ofitimprovement

    as

    %o

    verbaseyear

    Increase of Sales Volume as % of base year

    -20%

    -10%

    0%

    10%

    20%

    30%

    40%

    5% incr. in Maint.

    10% incr. in Maint.

    15% incr. in Maint.

    20% incr. in Maint.

    5%

    10%

    15%

    20%

    6 7 8 9 10 11 12 13 14 15 161 2 3 4 5

    PROFITSDepending on the specic gures of each company (which can and must be known!),the correlation can be established when the maintenance budget is decided.

    Henry Ellmann

    1 2 3

    When we address RELIABILITY, of course..

    we think of safety rst,

    we think of the environment,

    we think of uptime,

    we think of correct resource utilization,

    we think of product quality and quality of service,

    we think of customer satisfaction.

    In fact, we think of satisfaction to all stakeholders.

    But with all the above, we must keep in mind thebottom line!

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    Now certifed or explosive environments.

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    COMPeTeThe Latin wordfor compete iscompetere, meaningcome together.

    Joe Swan, PE, CMRP

    Are maintenance reliability professionals and organizations competing?

    The Latin word for compete is competere, meaning

    come together. The root words of competere arecom = with/together and petere = search/seek/aim/de-

    sire. In later Latin, the term developed the sense strive

    together, which is the basis for the English term com -

    pete, meaning to coincide, to come together, agree, be

    suitable.

    When one thinks of compete, what comes to mind? Is it

    the dictionary version or rivalry, winning, on par, near

    the top of the game, or striving for the championship?If we were to take to the streets like Jay Leno does in his

    shows Jaywalking sketch and ask the public, What is

    the denition of compete, what would our culture tellus? If we were to perform the same exercise within our

    maintenance organizations, plants and mines, what

    would their response be?

    Maintenance reliability organizations that understand,

    adopt and work together both internally and externally

    to aim, agree, strive together, be suitable, or come to-

    gether will succeed in a competitive global economy.

    The symbolism of unity in the Latin denition providesa clear understanding of how we should truly compete.

    S i bl

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    Jef SmithSustainable

    Je Smith

    1 2 3 4

    The equipment failure loop is as follows:

    1. Function failures are utilized as failurecodes;

    2. Failure modes are used as defect codes;

    3. The data is feedback to living Weibull plots,enabling clear understanding of the successor failure of mitigating strategies;

    4. Data enables measurement of the valueof the deferred spend (component lifeextension);

    5. Clearly understanding the success/value ofmitigating strategy to failure mode with aclear understanding of the deferred spendderives optimized return on net asset(RONA).

    This enables sustainable continuousimprovement for one unit of eort.

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    Rad

    http://books.mro-zone.com 1-888-575-1245

    Click on a book formore information!i

    Welcome to the MRO-Zone Bookstore!We understand eective maintenance reliability professionals require continuous training and updated materialsto acquire new knowledge and skill sets in a competitive marketplace.

    We oer a body of knowledge encompassing the latest in publications, multi-media and full-length distancelearning courses, allowing our customers to prosper in todays world of increased performance requirements.

    Our top priority is to provide the highest level of customer service to the professionals we serve, by providing

    one-stop shopping for valuable resources at a reasonable price. Start shopping here

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    All author contributions generously given by their creators.

    Conceived by Terrence OHanlon, CMRP, Publisher, Reliabilityweb.com.

    Designed by Justine Lavoie, Nicola Behr and Sara Soto.Produced by Reliabilityweb.com and Uptime Magazine.

    Join many of the contributors at an upcoming conference.

    Visit www.maintenanceconference.com for details.

    2012 Reliabilityweb.com. This document may be freely distributed by e-mail (no spamming, please) or posted onthe web with NO registration required. Must be presented in its entirety. For those interested in contributing to 2012s

    e-Book publication and for special permissions, please send your request to [email protected].

    Credits

    Make something happen. We need your help.(Post this, e-mail it, tweet itshare it anyway you can.)

    Spread it freely. Add your own idea.

    But please dont sell this content or change any of the entries.

    Do work that matters.

    http://www.maintenanceconference.com/mailto:tohanlon%40reliabilityweb.com?subject=mailto:tohanlon%40reliabilityweb.com?subject=http://www.maintenanceconference.com/
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    and

    to

    in 2012