The Xpert Profile Xpert Profile.pdfAZHAR FAROOQ CEO 03222 8 03222 . Trust Care Reliability The Xpert Services provides Professional Expertise following: Annual Maintenance Contract

Trust Care Reliability

Contents

Introduction

Professional Expertise

Managed IT

Services Reviews

Product Reviews

Quality policy

Customize Support Level

NTN

Contract Plan

Valuable Clients

The Xpert Services 2B Doltana House Near Queen Mary College Durand Road Lahore, Pakistan.

Phone : +92-42-36363221, Fax: +92-42-36186800, Cell: +92-3008191056

Web: www.the-xperts.com, Email: [email protected],

[email protected], Skype: the-xpert


INTRODUCTION

The Xpert Services is a company who direct our valued clients to the right and

innovative ways of Computer Solutions. We serve our 8 years’ experience of Computer

Hardware to our clients with quality assurance. Our Prime objective is to bring the latest

technology with modern techniques and best possible services at your doorstep to gain

your trust, confidence and satisfaction.

IT Consulting, System & Network Support, Network Security & Design,

Data Backup & Recovery, Sales, Service, Repair.

Annual Maintenance Services Contract

The Xpert Services is committed to bringing you the highest quality equipment and

services available for all of your information system’s needs. Serving

Managing your technology can be confusing, time consuming, and costly. The Xpert

Services offers complete IT service and support packages for small business providing

enterprise level support at a fraction of the price.

With The Xpert Services as your trusted partner in IT, you can:

� Enjoy increased productivity - less downtime translates into more work time

� Concentrate on your business goals - while we handle all of your technology

needs

� Get more for your money - with scalable, flexible IT infrastructure

� Protect everything you've worked for - our security systems ensure your data

and network are safe

� Relax - knowing your technology is working optimally

We provide the solutions and support for all your IT needs, allowing you to focus your

efforts on your business.

Our highly skilled staff makes it possible to meet current IT needs with their ease.

We are a dynamic provider of high technology products at highly competitive prices.

Accordingly, we are offering custom OEM services. And as such, our current clients have

given us abundant praise and providing repeat business frequently.

Sincerely Yours,

AZHAR FAROOQ

CEO

03222 8 03222


The Xpert Services provides Professional Expertise following: Annual Maintenance Contract (AMC) Services

Networking Solutions Routing, Switching, Wireless, LAN, WAN Acceleration, Network Taps

Security Solutions Firewalls, IPS, Malware Prevention, Data Leak Prevention, VPN, Web/Content Security,

Database Security

Server Solutions Server & Workstation Virtualization, Replication, Disaster Recovery, Backup/Archiving

Active Directory / ISA Server. Active Directory and ISA Server will allow you to restrict unauthorized access to computers

and website on a network and internet. We can assist you in deployment of AD & ISA Server.

Hardware Solutions Provides customized IT support to maintain your entire computer network. From laptops to

servers, printers, scanners, and most other peripherals.

Printer Solutions Laser Printer Repairing, Services, Refilling, Buy New & Used Professional Printers.

Data Recovery Providing Storage Solutions, Hard disk Data Recovery & Backup.

Web Solutions Website Designing & Developments, Domain Registrations, Web Hosting

Branded SMS Solutions You want your customers to trust your words? Now, send SMS with your Company/ Brand

name. Now SMS are delivered from your Brand Name or Company Name instead of any

unknown number or code. Hence, creates content authenticity of the company message.

Biometrics Fingerprint Time Attendance & RFID Card Machine

We offering a wide range of Biometric Time Attendance Systems/Access Control Systems.

We are Supplier of Face Recognition Attendance Systems, Biometric Door Locks, Battery for

Attendance Systems, also Mifare/RFID Cards, Access Control System Accessories for these

machines

APC UPS (Power Solutions) Imported APC UPS Sales & Repairing Software Up gradation,

CCTV Cameras Security Solutions We Provide All Types of CCTV Cameras, Standalone DVR, All Accessories you can watch

online your site on Laptop, Computer & Mobile. Cameras are available in 1 Year Warranty.

Maintenance Contracts. Why pay again & again for insignificant issues in I.T. Infrastructure, you can avail all of our

support services by signing annual maintenance contract with us, it will help you to

concentrate on your business instead of I.T. related problems.

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Let our team of professionals get you back up & running

Our experienced professional technicians have a wealth of knowledge and skills, and

their mission is to help you get the most benefit from your

technology investments, now and in the future. When critical

systems go down, we can get you going again.

Best of all, The Xpert Services works with you at the level you

need. If you are a computer novice that needs help with

everything, or a seasoned PC veteran who just does not have the

time to deal with it yourself, we will tailor our home and office

computer services to meet your needs. We are happy to help you

keep your small business IT environment running smoothly, too.

Large, Medium & Small Business

Our Network team addresses the needs of small, medium, and large business customer.

Our technicians hold one or more advanced certifications. including Microsoft Certified

System Administrator (MCSA), Microsoft System Engineer (MCSE), and Cisco Certified

System Administrator (CCNA).

• Business Sales and Repairs

• Server Computers

• Workstations

• Printers

• Plotters

• Hard Drives

• Backup and Disaster Recovery

• Scanners

• Monitors

Small Office / Home Office

Our team addresses the needs of our small business, home business, and home customers.

These technicians hold certifications.

• Home Sales and Repairs

• Home, Office, & Gaming Computers

• LCD Displays & Monitors

• Printers

• Memory

• Hard Drives


• Scanners


Stop waiting for your technology to break

The Xpert Services Managed Computer Service offerings align

your technology investments with your business goals and

most importantly, even out your monthly IT costs. Not only

will these services enhance the value of your network, but they

will help protect your investment.

Offering Flat Rate pricing, Managed Services clients receive a

level of IT support and service comparable to what large

corporations receive from entire IT departments. We provide

the benefit of a predictable IT budget without long term

commitments. Additional benefits are as follows:

With Managed IT Computer Services from The Xperts,

you can expect:

Predictable Management Costs - By having a cost per device

model, customers can effectively predict and understand their operational costs and future growth

through flat rate packages.Lower

Capital Investment - The Xpert Services works with your existing computer equipment to make the

most of your current technology and maximize its lifespan. If your equipment needs upgrading we

will work with you on a gradual, future minded plan to update your network.

Rapid Implementation - Within 30 days The Xpert Services can seamlessly integrate a customer’s

network to start managing, monitoring and providing alerts.

Optimize Your Resources - Free your staff to focus on what they do best to meet business goals

instead of dealing with your network.


How productive is your office?

We can keep your office running at peak performance,

no matter how large or small it is. Our technicians hold

advanced certifications, including Microsoft MCSE,

MCSA, and Cisco CCNA.

Medium & Large Office / Multi Site Networking

Whether you have a few computers, or a network that

spans the country, we can keep you productive with a

customized networking system that fits the needs of your

company, in one office or multiple locations. Your

network can also be available at home or while traveling.

Our addresses the needs of small, medium, and large

business customers. Our technicians hold one or more

advanced certifications including Microsoft Certified

System Administrator (MCSA), Microsoft System

Engineer (MCSE), and Cisco Certified System Administrator (CCNA).

• Business Networks Administration

• Windows 7, Vista, XP, 2K3, 2000, NT, 98, Server 2008

• Security & Firewalls

• Cisco Routers TCP/IP & Ethernet

• Server and Workstations Antivirus

• Troubleshooting Workstations

• Printers, Plotters & Scanners


• Wireless Networks

• Data Management

Small Office / Home Office

Our team addresses the needs of our small business, home business, and home customers.

These technicians hold certifications such as Network+, and Microsoft Certified

Professionals.

• Home Networks

• Windows 7, Vista, XP, 2K3, 2000, NT, 98, Unix, Server 2008

• Wireless Networks

• Home, Office & Gaming Computers

• Printers

• LCD Displays & Monitors

• Hard Drives Backup and Disaster Recovery

• Data Recovery

• Scanners

• Internet Security & Firewalls

• Troubleshooting


Hackers are hoping you never do this.

Imagine not being able to use your business email for

days, or even weeks. Do you believe this couldn't happen

to you because you have a name-brand anti-virus software

program installed? Is so, you are operating on a false

sense of security and hackers are hoping you continue to

think this way.

Small businesses have become the new target of hackers.

It used to be that only large companies had to worry much

about hacker attacks on their networks, but now hackers

are finding that YOUR business data has a dollar value on

it for them, e.g., employee social security numbers, client

credit card information, and it's worth their time to break

in. This is especially true because small businesses don't

have the budget to employ all the fancy safeguards that

large companies do, which makes their "job" pretty easy.


Don’t let a minor disaster put you out of business.

Computer Backups are Critical. Every small business

owner knows the importance of their business data.

What many don’t realize is that while the chances of a

major disaster are quite remote, the majority of data loss

is the result of no data backup. Could your business

weather a major equipment failure caused by a tree

falling through the roof, a lightning strike, or even theft?

The failure rate of all computers is 100% over time. The

question is...do you have your data backed up?


Let us for Web World

Websites have become a standard for any business today. It

is a valuable resource for any business big or small. Utilize

our professional design and development to reach

customers worldwide 24 hours a day 7 days a week.

Progressive Development

All of The Xpert's websites are built by professional

software and website developers in conjunction with our

award winning graphic artist.

The Xpert's websites are clean, accessible and compliant

with all major browsers. Our team of professionals can help you create a website that

displays the vision you want your company to portray on the Internet. We have a

combined development experience of 6 Years.

Custom Design

Each one of our custom websites is designed by our award winning graphic artist. Our

designer will work closely with you to develop a unique and targeted design to match

your specific brand and vision. Ask your salesperson for examples of The Xperts design

portfolio.

Hand Selected Templates

We also offer a template website option. Each template that The Xperts use is selected,

with your input, by our graphic design team. We are very selective and only use a small

number of the templates available. Please note: Design modifications to the basic

templates will be billed out hourly.

Content Management

With content management, you have the ability to add and maintain the parts of your

website that are required to dynamically change on a frequent basis. You simply login, go

to that page and make the changes. Of course if you would rather, The Xperts can

maintain that for you.

Domain Purchase & Transfer

The Xpert Services will purchase and set-up a URL & hosting plan for your requested

domain. The Xpert will also set up an under construction page to be in place until your

site

launches.


Branded SMS / Mask SMS Service

You want your customers to trust your words? Now, send SMS with your Company/ Brand

name.

Now SMS are delivered from your Brand Name or Company Name instead of any unknown

number or code. Hence, creates content authenticity of the company message.

Now send sms with your company name instead of any unknown number. This enables reader to

trust the content of your SMS. In other words, we call this "SMS on letter head". The response

rate of branded sms is way far better than sms from ordinary number. Since this type of sms is

generated with SMS gateway and direct connectivity with Teleco SMSC the speed is generally

very good i.e. 20 - 30 SMS per second compared with 8 SMS per minute from normal sim.

Branded SMS generally better suits for commercial organization where reliability of the content

really matters. Second most important reason to use branded sms is? It’s not forward able i.e. if

you receive sms from the header "The Xperts" and you forward that sms to someone with or

without any change, the sms will be forwarded from your number instead of “The Xperts”

header.The Xperts SMS Gateway enables you advanced use of SMS MT and 2 Way SMS

messaging with high levels of security. It is the perfect solution for companies who need

advanced mobile messaging features without extensive investment or user training, integrating

your system or database with our mobile transaction platform.

FEATURES

Fixed Sender ID or Brand Name (Maximum 11 Characters)

You can send 740 characters long normal SMS

You can send 210 characters long Unicode SMS (Urdu etc)

Great broadcasting speed

20 – 30 sms per sec (from web panel or Software)

Web based solution, globally manageable.

No Hardware/Software required

Manage contacts and groups.

� All Pakistan GSM and CDMA coverage.

� Online delivery status report.

� Quick and most effective way to reach your target audience.

� Upload the number list from an excel sheet. CSV Format.

� Track the history of bulk sms sent.

� Schedule messages. A very good feature for bulk sms promotion campaigns.

� Free Phone and Email support.

� No hidden costs.

� Quick and most effective way to reach your customers, employees and vendors in no

time

� Powerful rich and easy to use Windows Software Interface is also available.

� We provide you best service regularly.


Security IP Cameras Reviews,

We have an exclusive outlet dedicated to IP Cameras and small home/office security products and

solutions. We have wide range of IP related products in Pakistan to give you the power and control

over your business that you deserve! Feel free to ask for any kind of security/networking solutions.

• IP camera is the world's best solution for surveillance and remote monitoring of

your place!

• IP cameras not only provide you the facility of viewing, hearing and recording

locally, but also at a remote location.

• You can monitor/record your home/office anytime anywhere in the world on your

PC, Laptop even on your mobile through internet!

Special Offer:

• If you have already invested in the old style inefficient CCTV system for

monitoring, The Xpert offers the most cost-effective solution to convert your

existing CCTV Camera system to most modern IP Based digital system to view

your cameras from anywhere, anytime by using the internet.


Solar Energy System

We are selling solar panels, charge controllers, batteries, inverters, dc energy saving

lights and other equipment for solar energy we design Solar system arcading to your

Requirements. We provide Solar Panels Systems for Home and Commercial use with

Powerful Capacity. If you want to install this system so please contact us by email or call

us. We will help you with installation of solar energy system in Pakistan.


APC (American Power Conversion) UPS

• World’s No.1 quality UPS

• Pure Sign Waves

• Built in Stabilizer

• Long Life of your electronics Equipments

• Use less Power as Compared to local UPS

• Available Models (700VA, 1000VA, 1400VA, 1500VA,

2200VA, 3000VA, 5000VA)

• Automatic Self test

• Automatically (beep) Update Battery Status.

• Improve your battery efficiency & power

• High reliability, High efficiency, Best voltage conditioning.

• Ideal for rack or distributed servers and/ or harsh power environments

• For Home, Offices, computer Labs

• Switching time between Wapda to UPS just 3 or 4 Nano seconds.

• Control panel LED status display with On Line: On Battery: Replace Battery and

Overload indicators.

• Audible Alarm when on battery

• After-Sale Service also provided at door-step.

• Complete Installation Kit

• Pure Bras or Copper terminals for battery

• Limited Stock

• Prices are very reasonable


NATIONAL TAX NUMBER (NTN)

The Xpert Services

QUALITY POLICY

Providing the best possible services to our valued client in a

timely manner to get customer satisfaction is our prime

objective.


Customize Your Level of Support Let our expertise save you time and money

Tailored Support

We understand that each company has unique support and repair needs. That’s why we

don't box our clients into a broad service package. We provide customized IT support that

works for your business - with as little or as much support as you need.

Our services include:

Network installation and Preventative hardware

maintenance management

Software and operating system On-site technical assistance

installations and updates and trouble shooting

Backup and restoration One Hour Response Time And

Comprehensive Parts Network

Worry Free Maintenance Agreements

Our maintenance agreements require no up-keep or ongoing input - they are completely

hassle-free. They include a guaranteed one-hour response time and comprehensive parts

network that ensures your systems get up and running quickly.

24/7 Call Management On-site Supplemental Help

Remedial Maintenance Preventative Maintenance

Site Relocation Services On-site Customer Support & Billing System

Preventative Care

An ounce of prevention really is worth a pound of cure. We don't wait for a problem to

arise. We provide excellent preventative support services and take the time to educate

your team on how to avoid costly repairs and downtime. Our preventative services

include:

Updating service packs Preventative hardware maintenance

Maintaining current software Data redundancy

and operating systems Back-up and restoration


CUSTOMER SERVICES

MAINTENANCE AGREEMENT

TERMS & CONDITIONS

The terms and conditions contained in this document are applicable for the maintenance of

Hardware & Networking agreement between The Xpert Services and __________________

terms for maintenance between the Company and the Customer.

Our services include:

Network installation and Preventative hardware

maintenance management

Software and operating system On-site technical assistance

installations and updates and trouble shooting

Backup and restoration

LOCATIONS & TERMS

Office, Lahore – Pakistan

CONTRACT FEE & NOTIFICATION

Monthly Charges: ________/ PC Number of Computers:___________

A fee of Rs._______/= per month will be charged per month against this agreement.

The fee shall increase by 20% every year or mutually decided according to market.

We shall notify you in advance before the expiry of the agreement.

As per this contract, services shall start after payment has been released.

1 Year License Antivirus “ESET Nod32 Endpoint Business Solutions” Includes this

agreement. Note: Price of this Antivirus 1500 /PC /Year

CONTRACT PERIOD

This agreement shall remain effective from _______________ to _________________.

Visits: 1 Visit in a Month

2 Times on Call

Note: We are not responsible for any kind of Burring & Breaking.

Behalf of Behalf of

Company Name:________________ The Xpert Services

Name:________________________ Name: Azhar Farooq

Designation:___________________ Designation: CEO


LIST VALUEABLE CLIENTS

Government Sector

NATIONAL BANK OF PAKISTAN

PUNJAB BOARD OF TECHNICAL EDUCATION LAHORE.

PUNJAB TEXTBOOK BOARD LAHORE.

Private Sector

Educational Sector

AZEEM ACADMY PUBLISHERS

AL SANA PUBLICATIONS

MURAD PUBLICATIONS

PUNJAB GROUP OF COLLEGE

UNIVERSTY OF EDUCATION

EDUCATION FOURM OF PRIVATE INSTITUTES

Industries, Offices etc.

QINGQI MOTORS Pvt. Ltd

AL-KHIDMAT FOUNDTION PAKISTAN

3-E BUSSINESS SLUTION (PVT)Ltd.

CHEVEROLET PLATINUM MOTERS

SKYWAYS MOTERS

VOTSON (PVT). Ltd

FALCON PATIENT CARE

ZAHID PACKAGES Pvt. Ltd

HASSAIN NAEEM & CO Pvt. Ltd

BIDUN HAIGANIC Ind.

MAKHDOOM PRINTING PRESS

T.A INDUSTRIES

SALVA FOOD INDUSTRIES

ACS ENGINEERING CONCERN


CAPTIVE AIR ENGINEERING.

AILQ LIBARTRIE

KOH-I-NOOR PRINTING PRESS

MES (Army Services)

SAFDER ALI & ASSOCIATES

A.S ASSOCIATES

ACMA ART PRESS

MY GROCERY ONLINE STORE

ADNAN GRAPHICS

AL-HAMD GRAPHICS

AMJAD BOOK DEPOT

NAEEM PACKAGES

QASIM NAEEM ART PRESS

BISMILLAH LOGISTIC

DOT SHAPE SCANNER

GILAAN COMPUTER

I G SCAN

A N GRAPHIC

MADNI PRINTERS

RIAZ (WRITER & VISIUL ARTIST)

RIAZ SCAN

SHABTAZ SCANNING SERVICES

ZULAFQAR CLASSICS

SHABRIR NAYYAB PRINTING PRESS

AH SCANNER

ARTECH GRAFICE

BEST INDUSTRIES

We have contact more then 80 Companies in Lahore.

Documents

The Xpert Profile Xpert Profile.pdfAZHAR FAROOQ CEO 03222 8 03222 . Trust Care Reliability The Xpert Services provides Professional Expertise following: Annual Maintenance Contract