The Warm Hearted, Cool Headed and Hard Nosed EA Presenter: Peter Sullivan

The Warm Hearted, The Warm Hearted, Cool Headed Cool Headed

and and Hard Nosed EA Hard Nosed EA

Presenter: Peter SullivanPresenter: Peter Sullivan

INTELLIGENT INTELLIGENT

Strong decision makersStrong decision makers

LATERAL THINKERSLATERAL THINKERS

Prepared to look at all sidesPrepared to look at all sides

CREATIVECREATIVE

Strong imagination - LeadersStrong imagination - Leaders

Preoccupied withPreoccupied with

SEX and BOOZESEX and BOOZE

Why do some talented people fail in Why do some talented people fail in the role of an EA and other equally the role of an EA and other equally talented people succeed?talented people succeed?

What are the core characteristics of a What are the core characteristics of a a great EA?a great EA?

EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCE

Defining Emotional IntelligenceDefining Emotional Intelligence

Emotional Intelligence is about Emotional Intelligence is about understanding and managing your own understanding and managing your own thinking, feelings and behavioursthinking, feelings and behaviours

Emotional Intelligence is also Emotional Intelligence is also understanding and managing the understanding and managing the thinking, feelings and behaviours of thinking, feelings and behaviours of othersothers


KEY Emotional Intelligence KEY Emotional Intelligence competencies:competencies:

SSelf awarenesself awareness

MMastering emotionsastering emotions

AAttitude of optimismttitude of optimism

RReading the emotions of otherseading the emotions of others

TTeaming up with others for successeaming up with others for success




MM

AA

RR

TT

How many in this room are an above How many in this room are an above average driver ?average driver ?

A survey of 1 million people has shown A survey of 1 million people has shown individuals have a powerful tendency to individuals have a powerful tendency to exaggerate their positive abilitiesexaggerate their positive abilities

Leadership skillsLeadership skills

Believed they were above average Believed they were above average

Rated themselves below average Rated themselves below average

Ability to get on with othersAbility to get on with others

Judged themselves in the top decile Judged themselves in the top decile

Considered themselves the top 1%Considered themselves the top 1% Delusions of SuccessDelusions of SuccessHarvard Business Review July 2003Harvard Business Review July 2003

70%

60%

2%

25%

SELF AWARENESSSELF AWARENESS

What percentage of Americans What percentage of Americans believe they are going to heaven ?believe they are going to heaven ?

64%64%

What percentage believe they are What percentage believe they are going to hell ?going to hell ?

Half of Half of 1%1%

DELUSIONSDELUSIONS

WORST LEADERSWORST LEADERS

““The worst team leaders often rate The worst team leaders often rate themselves the most highly.”themselves the most highly.”

Study by Bob Wood of the Australian Graduate School of Management and Paul Study by Bob Wood of the Australian Graduate School of Management and Paul

Atkins of the National Graduate School at the Australian National University. Atkins of the National Graduate School at the Australian National University. Reported in the Australian Financial Review 21 Nov 03Reported in the Australian Financial Review 21 Nov 03

It’s Brain Time Folks!!

THE HUMAN BRAINTHE HUMAN BRAIN

THE TROLLEY DELEMMATHE TROLLEY DELEMMA

You have a dilemma the trolley is about to kill five peopleYou have two choices:1. Do nothing and let five people die2. Throw the switch to divert the trolley onto the spur, kill only one person & save five

THE TROLLEY DELEMMATHE TROLLEY DELEMMA

You have a dilemma the trolley is about to kill five peopleYou have two choices:1. Do nothing and let five people die2. Throw a person on the track to stop the trolley, kill only one person & save five




MM

AA

RR

TT





AA

RR

TT

Walter Mischel - Stanford University

MARSHMALLOW TESTMARSHMALLOW TEST

“ “Men are disturbed not by things, but Men are disturbed not by things, but the views which they take of them”the views which they take of them”

Epictetus, 1st century A.DEpictetus, 1st century A.D..

““Our life is what our thoughts make of it”Our life is what our thoughts make of it”--Marcus Aurelius--Marcus Aurelius

““What we think, we become”What we think, we become”--Buddha--Buddha

""Nobody can make you feel inferior Nobody can make you feel inferior without your consentwithout your consent ““

Eleanor Roosevelt (1884-1962)Eleanor Roosevelt (1884-1962)U.N. diplomat, humanitarian, U.S. First U.N. diplomat, humanitarian, U.S. First

LadyLady

“ “The most valuable time we have is The most valuable time we have is between stimulus and response”between stimulus and response”

Steven Covey: Steven Covey:

The Seven Habits of Highly Effective PeopleThe Seven Habits of Highly Effective People

SCALE YOUR WORST SCALE YOUR WORST LIFE EVENTLIFE EVENT

0% 100% Bad

REALITY CHARTREALITY CHART

Death of a loved one

Loss of a house or business

Loss of job

Being criticised

Slow torture to death

0% 50% 100% Bad

Christmas




MMasteringastering emotionsemotions

AA

RR

TT






RR

TT

Too much glass for not enough water

OPTIMISM AND ACHIEVEMENTOPTIMISM AND ACHIEVEMENT

Those with an optimistic explanatory styleThose with an optimistic explanatory style

Do better in school and universityDo better in school and university

Perform better on the sporting fieldPerform better on the sporting field

Are happier, healthier and live longerAre happier, healthier and live longer

Outperform what their talent would Outperform what their talent would suggest in nearly every job rolesuggest in nearly every job role

"A stumbling block to the pessimist is a "A stumbling block to the pessimist is a stepping stone to the optimist."stepping stone to the optimist."

Eleanor Roosevelt (1884-1962)Eleanor Roosevelt (1884-1962)U.N. diplomat, humanitarian, U.S. First U.N. diplomat, humanitarian, U.S. First

LadyLady

“ “ Optimism is the faith that leads to Optimism is the faith that leads to achievement.achievement.

Nothing can be done without hope Nothing can be done without hope and confidence.”and confidence.”

--Helen Keller (1880-1968)--Helen Keller (1880-1968)

American humanitarian, writerAmerican humanitarian, writer

and advocate for the deaf and and advocate for the deaf and blindblind






RR

TT







TT

EMPATHYEMPATHY

““First seek to understandFirst seek to understand

before you be understood”before you be understood”

- Stephen Covey- Stephen Covey

I’m sorry you had a rough day at the I’m sorry you had a rough day at the office, but you have the wrong houseoffice, but you have the wrong house







TTeaming up with others for successeaming up with others for success

TEAMWORKTEAMWORK

The two most persistent barriers to The two most persistent barriers to effective teamwork in any relationshipeffective teamwork in any relationship

Interpersonal reactivityInterpersonal reactivity

Emotional indifference Emotional indifference

““Knowing is not enough; we must apply. Knowing is not enough; we must apply.

Willing is not enough; we must do.”Willing is not enough; we must do.”

--Johann Goethe (1749-1832)--Johann Goethe (1749-1832)

German dramatist, poet & novelistGerman dramatist, poet & novelist

The End

orThe Beginning Its up to YOU

Documents

The Warm Hearted, Cool Headed and Hard Nosed EA Presenter: Peter Sullivan