The UConn Libraries ExperienceBackground

• New Director hired (1994)

• University strategic planning process (1994)

• Library strategic planning process (1994-95)

• Library organizational review (1995-96)

• Library-wide reorganization into 6 functional areas (1996)

• Area heads selected (1996)

• Library staff select preferred area(s) of work (1996)

• Areas organize into teams and workgroups (1996-1997) • Library organizational assessment study (1999)

The UConn Libraries Experience 1994 - The Way We Were

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D ep t H ead s(u n ion )

A ssoc ia te D irec to rC o llec tion s & In fo rm ation S ervices

(M g m t-E xem p t)

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D ep t H ead s(u n ion )

A ssoc ia te D irec to rTech n ica l S ervices & S ys tem s

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D ep t H ead s(u n ion )

A ssoc ia te D irec to rA d m in is tra tive S ervices

(M g m t-E xem p t)

S ta ff(u n ion )

D ep t H ead s(u n ion )

A ssoc ia te D irec to rR eg ion a l C am p u s L ib ra ries

(M g m t-E xem p t)

D irec to r o f L ib ra ries(M g m t-E xem p t)

The UConn Libraries ExperienceAfter Reorganization

T e a m s

A re a H e adA cce ss S e rv ices

T e a m s

A re a H e adC o lle c tio n S e rv ices

T e am

A re a H e adD o d d R e sea rch Ce n te r

T e a m s

A re a H e adIn fo rm a tion T ech n o lo g y S vcs

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A re a H e adR e sea rch & In fo S vcs

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A re a H e adR e g ion a l C a m p us L ib ra riesa n d A d m in is tra tive L ib ra rian

D ire c to r o f L ib ra ry S e rv ices

LibraryLeadership

Council

Admin.Services

AccessServices

CollectionServices

DoddRsch. Ctr.

Info. Tech.Services

Rsch & InfoServices

Liaison AdvisoryTeam

Homer (ILS)Teams

Library ForumTeam

NetworkedSvcs Team

Digital CollTeam

Space PlanningTeam

Web PublishingTeam

USERTeam

RegionalLibraries

SignageTeam

The UConn Libraries ExperienceAfter Reorganization

The UConn Libraries ExperienceSteps Along The Way To Change

• New Director Hired (1994)

• Strategic Planning Process (1994-95)

• Organizational Review and Reorganization, Including Reassignment of Staff (1995-96)

• Annual Surveys of Library Users (1996-)

• Adoption of Team-Based Approaches (1996-97)

• Rewriting of Job Descriptions (1997)

• Revision of Classification and Compensation Schedules for University Library Assistants (1997-98)

• Revision of Performance Evaluation System (1998)

• Strategic Planning Update - Plan 2000 (1998)

• Annual Library-wide, Area and Team and Individual Goal Setting (1998-)

• Director of Univ. Libraries Becomes Vice Chancellor for Information Svcs. (1999)

• Organizational Assessment Study (1999-2000)

• Career Ladders for University Library Assistants (2000-)

• Library-wide Visioning Exercise (2000-2001)

The UConn Libraries ExperienceSome New Traits

• Divisions, departments and committees became areas and teams

• Supervisors were redirected toward user services and staff were asked to operate more independently

• Increased emphasis on librarians’ liaison assignments to academic departments, schools and colleges

• Some technical services staff were redirected toward user services

• Regional campus libraries became gateway libraries

• Increased emphasis on information technology and networked services

• Library staff became more client-centered and sensitive to usage information • Cross-functional teams took on important library-wide initiatives like

networked services, web publishing, user surveys, and digital collections planning

The UConn Libraries ExperienceStrategic Directions

• Academic Partnerships

• User Feedback• Access Library• Gateway Libraries• Selection-to-Shelf

Vendor Services • Information

Technology

• Undergraduate Learning

• Digital Collections• Extending the Access

Model• Becoming a Learning

Organization

The UConn Libraries ExperienceHighlights and Lowlights

• Highlights - 95% of the library staff got their first choice of area to work in; the rest got their second choice. A significant number of staff wanted to change where they worked in the library. Reorganization went smoothly with the Union.

• Lowlights - Many staff were uncomfortable during the chaos of going through change. Teaming didn’t “come naturally” across the different areas in the library. Organizational boundaries still exist to some extent.