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The ServantJames C. Hunter
Old Paradigm vs. New Paradigm
Old ParadigmOld Paradigm New ParadigmNew Paradigm• US Invincibility• Centralized Management• Junk products from Japan• Management• I think• If it ain’t broke…• Short-term profit• Labor• Avoid and fear change• It is good enough
• Global Competition• Decentralized Management• Quality products from Japan• Leadership• Cause and effect• Continuous improvement• Long-term profit• Associates• Change is constant • Zero defects
Old Paradigm
(General)
(Colonels)
(Captains and Lieutenants)
EMPLOYEES/ GRUNTS
CUSTOMER/Enemy
CEO
VICE PRESIDENTS
MIDDLE MANAGERS
SUPERIORS (Sergeants)
(Associates/Troops)
New Paradigm
Associates/Employees
CUSTOMER
Supervisors
Middle Managers
Vice Presidents
CEO
Leadership Model
Leadership
Authority
Service and Sacrifice
Love
Will
Authority/Leadership vs. Agape Love
Authority/LeadershipAuthority/Leadership Agape LoveAgape Love• Honest, trustworthy• Good role model• Caring• Committed• Good listener• Held people accountable• Treated people with respect• Gave people encouragement• Positive, enthusiastic attitude • Appreciated people
• Patience• Kindness• Humility• Respectfulness• Selflessness• Forgiveness• Honesty• Commitment
Showing Self-Control
Giving Attention, Appreciation, and Encouragement
Being Authentic without Pretense and Arrogance
Treating Others as Important People
Meeting the Needs of Others
Giving Up Resentment when Wronged
Being Free from Deception
Sticking to your Choices
Setting Aside Your Own Wants and Needs; Seeking the Greatest Good for Others
- PATIENCE
- KINDNESS
- HUMILITY
- RESPECTFULNESS
- SELFLESSNESS
- FORGIVENESS
- HONESTY
- COMMITMENT
- RESULTS: SERVICE AND SACRIFICE
Love and Leadership
Conscious and Skilled
Four Stages of Developing New Habits
Unconscious and Unskilled
Conscious and Unskilled
Unconscious and Skilled
McGraw-Hill/Irwin ©2006 The McGraw-Hill Companies, Inc. All rights reserved.