the role of instant messenger in e-business

By: Man Fong (Gloria), Wu

We Love Instant Messenger!!

Instant Messenger

Power of IM

IM is Changing Workplace

• About 1/3 of U.S. employees use instant messaging at work

IM is invading

the workplac

e

Groupware

E-mal VS IM•Similar function?

E-mail VS IM Cont.

Imagine…

Internal

Internal Cont.

Example:Office Communicator

External "It's more important for us to do the

work rather than spend time traveling to an office and talking about doing the work."

Example: UTM

Library

Concerns

Concerns Connecting people across

job categories and time zones can be both the strength and the weakness of the technology.

Concerns: Security

Conclusion