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THE QUALITY ASSURANCE PROCESS FOR SUPPLIERS TO HUSQVARNA ... · PDF file3. Flow chart Quality Assurance Process Establish Quality Assurance Plan (QAP), Level 3 Review of contract Order

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Text of THE QUALITY ASSURANCE PROCESS FOR SUPPLIERS TO HUSQVARNA ... · PDF file3. Flow chart Quality...

  • Rev no: 3 Doc no: RMAN-7EMKFS

    Management system Quality & Environment

    Author Approver

    Runo Malkolmsson Eric Stegemyr

    Date:

    Type: Template

    Title: Quality Assurance Husqvarna AB, Product Category OC, Rider References

    THE QUALITY ASSURANCE PROCESS

    FOR SUPPLIERS TO HUSQVARNA AB, PRODUCT CATEGORY OC, Rider

    Page 1 of 19

  • Table of contents

    1. Introduction ................................................................................................................................3 2. Part approval ..............................................................................................................................3 3. Flow chart Quality Assurance Process ....................................................................................4 4. The contents in the Quality Assurance Plan (QAP) ...............................................................5 5. Appendix 1. Process Flowchart Example ................................................................................9 6. Appendix 3. Control plan Example ........................................................................................11 7. Appendix 4.A Part Submission Warrant, form bl 1001 Example .......................................12 8. Appendix 4.B Part Submission Warrant, form bl. 1001 ......................................................13 9. Appendix 5 Quality Assurance Plan ......................................................................................14 10. Appendix 6: FMEA Form bl. 33 ..........................................................15 11. Appendix 7: Control Plan Form bl. 135 .............................................................................16 12. Apendix 8 MEASURING RECORD Form bl.214E .........................................................17 13. Appendix 9 Marking of test samples ..................................................................................18 14. Appendix 10 Part Submission Warrant Form bl. 1001 .................Fel! Bokmrket r inte definierat.

    Page 2 of 19

  • 1. Introduction

    Suppliers to Husqvarna AB, product category OC (=Rider) have to comply with a quality assurance process. The basis in this process is taken from APQP and PPAP and TS 16949. Husqvarna AB, Product Category OC use a subset of the requirements in these standards. The aim with TS 16949 is to harmonize the companies different requirements of the suppliers and to help suppliers to develop their quality work. Furthermore TS 16949 shall result in improvements, prevention of problems and reduction of variations. It also should be a starting point for a close cooperation between companies and their suppliers. In the following document the quality assurance process for suppliers to Husqvarna AB, product category OC is presented. Deviations from TS 16949 as well as deviations towards Husqvarna AB comprehensive routine for quality assurance do occur. Those cases are specifically noted. In the text there are some references to some forms that are standard forms at Husqvarna AB. The forms are examples that might be used in the quality work and can be ordered from Husqvarna AB. After agreement with Husqvarna AB other forms can be used.

    2. Part approval

    Before the start of serial delivery to Husqvarna AB, product category OC a part approval is always required in the following cases:

    New part Correction of non-approved part Change of specification according to Engineering Change Order (ECO) New/changed material or new design of previously approved part New, replaced, changed or reconditioned tool Changes in production process Changes in manufacturing method Change of manufacturing location Changes of sub parts (Primary supplier has the responsibility) If the part has not been manufactured during the last twelve months period

    If its not clear whether approval is required or not, please contact the approval authority at Husqvarna AB, product category OC. The level of extent for the verification points mentioned above is for new parts anchored at the offer- and order procedure and will be designated with the following levels:

    A. UP according to Level 2 B. UP/PPAP in accordance with Husqvarna Quality Assurance Plan (QAP) Level 3

    .

    Page 3 of 19

  • 3. Flow chart Quality Assurance Process

    Establish Quality Assurance Plan (QAP), Level 3

    Review of contract

    Order of samples for lab test Engineering change request

    Lab. test

    Approval of the manufacturing process Level 2: UP + measuring protocol + PSW Level 3: UP + measuring protocol + Process Flow chart +FMEA+ Control Plan+PSW

    Order of UP/PPAP activities acc. to QAP (Level 3)

    Approval of design (ECO) including lab test.

    Adjustment

    Adjustment

    Serial Production

    Page 4 of 19

  • 4. The contents in the Quality Assurance Plan (QAP)

    The quality assurance plan, according to appendix 5, is a checklist for all activities from order to production start. It is primarily focussed on quality, but does also contain other important steps in the preparations for production. The purpose of establishing a quality assurance plan is to use a structural way of working with new or changed parts/components, to reach the desired quality. The quality assurance plan is anchored with the supplier at the offer- and order procedure. Through this the supplier has the responsibility for all activities in the quality assurance plan, and is also obliged to inform Husqvarna AB, product category OC about deviations in the plan. Husqvarna is planning its activities in line with the quality assurance plan. For that reason it is very important that all delays in the time schedule are reported immediately to Husqvarna AB, product category OC. In the following text all the positions in the quality assurance plan applied by product category OC are described.

    Position 1.1 Process Flow Chart A flow chart of the process has to be drawn. This is a chart that describes the

    manufacturing process and the material flows. The aim is to get an understanding of how the parts/components are manufactured. An example of a process flow chart is shown in appendix 1.

    The supplier shall, when Level 3 is required, show a written process flow chart.

    Latest together with UP and measuring protocols delivery.

    Position 1.2 Risk assessment A risk assessment of all quality- and environmental aspects of all operations in the

    process flow chart has to be done. This is a systematic review of the process with the aim of identifying all the potential risks, and to give proposals for how to eliminate them. To accomplish a risk assessment the method FMEA can be used according to form bl.33E. It is not a requirement to use FMEA, other methods are also applicable. In appendix 2 an example of an FMEA is shown.

    The results shall, when Level 3 is required, be presented for Husqvarna AB in a

    written document. Latest together with UP and measuring protocols delivery.

    Position 1.3 Control Plan A control plan of all control activities during the manufacturing process has to be

    done. A control activity means a dominant quality- or environment factor in the process that is important to verify and check, in order that the part/component will be correct and the environmental impact will be controlled. The activities are among other things identified in the risk assessment. For each control activity a method for checking and verifying the manufacturing process shall be drawn up.

    Page 5 of 19

  • For working out a control plan form bl.135 can be used. In appendix 3 an example of a control plan is shown.

    The results shall, when Level 3 is required,be presented for Husqvarna AB in a written

    document. Latest together with UP and measuring protocols delivery.

    Position 1.4-1.6: Currently not applicable for product category OC

    Position 1.7 Quality assurance for sub suppliers In those cases when a supplier to Husqvarna AB uses a sub supplier they have to show

    how the quality and the environmental aspects of the part/component in question are assured.

    Position 1.8 Traceability If the part/component is consequence classed traceability is required, referring to

    standard/routine.

    The supplier shall on request be able to show the standard/routine that is used. Position 1.9 Packaging and load carrier

    The supplier has to use packaging and load carrier as described in the Husqvarna AB, product category OC routines.

    The supplier shall on request, for an example by attaching photos, show how they are

    going to pack the parts/components.

    Position 1.10: Work Fixture When work fixtures are needed to secure the process a photo shall be sent to

    Husqvarna. The results shall be presented for Husqvarna AB in a written document.

    Latest together with UP and measuring protocols delivery.

    Position 2.1-2.3: Will be carried out through the contract review.

    Position 3.x: Verification activities (Approval of the Manufacturing process)

    The Production Part Approval Process is carried out to approve the parts/components for serial production. Acceptance will be given if the supplier in full has understood all the requirements and specifications set up by Husqvarna AB, and has the conditions to produce the products in serial production according to the requirements and specifications. The verification activities contains dimensional tests, test samples, documentation and results for activities as shown b

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