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Age Shall Not Wither Them Ireland’s Older Consumers A Survey by Amárach Research March 2011

The Business of Ageing - An Amarach Research Presentation March 2011

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A survey of Ireland's over 50s about their consumer needs, lifestyles, spending habits and ambitions for the future. Presented to the Business of Ageing conference, Dublin, March 2011

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Page 1: The Business of Ageing - An Amarach Research Presentation March 2011

Age Shall Not Wither ThemIreland’s Older ConsumersA Survey by Amárach Research

March 2011

Page 2: The Business of Ageing - An Amarach Research Presentation March 2011

2

Methodology

Page 3: The Business of Ageing - An Amarach Research Presentation March 2011

3

Interviewing was carried out from the 7th to the 13th of February

Research Methodology

500 Face to Face Interviews

20 Minute Questionnaire

National Representative Sample

of all Adults Aged 50+

50-64 Year

olds (210)

65-74 Year

Olds (200)

75+ Year

Olds (90)

() Actual number of respondents

Page 4: The Business of Ageing - An Amarach Research Presentation March 2011

4

Profile of Sample – I

4842

47

26

60

52

40

53

25

40

18

29

20

(Base: All Adults Aged 50+ = 500)

Gender Age Social Class

% % % % %

Male

Female

50-64

65-74

75+

ABC1/F50+

C2DE/F50-

Quotas were set on age, gender, region and social class to ensure the

sample attained was representative of the Irish population aged 50+.

Dublin

Rest of Leinster

Munster

Conn/ Ulster

Urban

Rural

Region Area

* Quotas set based on The Central Statistic Office Census 2006

Page 5: The Business of Ageing - An Amarach Research Presentation March 2011

5

20

7

5811

27

21

1620

10

1

12

6

476

15

9

4

19

Profile of Sample – II

Marital Status

% % %

Married

Widowed

Single, never

marriedSeparatedRemarried

Single

Working StatusHousehold

Income

Working, full time

Working, part time

Working, in home

Student

Retired

Un-employed

€2,000-€10,000

€10,001-€20,000

€20,001-€30,000

€40,001-€50,000

€50,001+

Refused

€30,001-€40,000

Annual

Average: €27,000

(Base: All Adults Aged 50+ = 500)

Page 6: The Business of Ageing - An Amarach Research Presentation March 2011

The Recession

Page 7: The Business of Ageing - An Amarach Research Presentation March 2011

7

The Recession

(Base: All Adults Aged 50+ = 500)

Impact of

Economic Downturn

%

17

50

33

The recession hasn’t affected

me at all

The recession has had a moderate

impact on my life

The recession has had a

strong impact on my life

Ireland right now – in one word:

Page 8: The Business of Ageing - An Amarach Research Presentation March 2011

8

26

18

16

9

3

3

3

3

Present and Future

Your Future

Good/great

Positive

Bleak

Hopeful

OK/Average

Unknown

Poor

Worrying

Bright

Happy

Lonely

17

11

10

9

8

8

6

5

5

3

3

%How You Feel

Yourself Right Now

Good/great

OK/Average

Happy

Anxious/Worried

Sad

Poor

Hopeful

Depressed

%

32%68%

Positive

Negative

38%62%

Positive

Negative

(Base: All Adults Aged 50+ = 500)

Page 9: The Business of Ageing - An Amarach Research Presentation March 2011

9

47

21

15

7

3

1

1

1 2

6

29

5

8

27

24

58

Source of Income

State pension

Wages from paid employer

Private pension

Self employed income

Partner’s income

Interest on savings

Rental income from property

Disability benefit

%

Main Any

%

(Base: All Adults Aged 50+ = 500)

Page 10: The Business of Ageing - An Amarach Research Presentation March 2011

10

15

26

40

25

3

Attitudes to Retirement

%<50

51-55

56-60

61-65

66-70

71+

Ideal Retirement Age

29

69

2

To retire straight

away

To retire gradually

(i.e. reduce working

overtime)

Not sure

Preferred Method of Retirement

%

AverageAge:

64

(Base: All Adults Aged 50+ = 500)

Page 11: The Business of Ageing - An Amarach Research Presentation March 2011

11

Lifestyles

Page 12: The Business of Ageing - An Amarach Research Presentation March 2011

12

Frequency of Undertaking Activities– I

96

75

60 6051

44 40

2

14

198

34

1612

12

2

45

7

3

6

2

1

3

4

14

3

2

2 715

29

619

42

61

19

Watch

TV

Use A

Landline

Make A

Mobile Call Drive

Buy A

Newspaper Exercise

Send A

Text

Use The

Internet

Daily

WeeklyMonthly

Less OftenNever –*

Mean Score:(days permonth)

29

Daily

Weekly

Monthly

Less Often

Never

23 19 18 17 14 13 6

% % % % % % % %

*

(Base: All Adults Aged 50+ = 500)

Page 13: The Business of Ageing - An Amarach Research Presentation March 2011

13

Frequency of Undertaking Activities – II

54 52

3831

2520

6 3

818

9 25

1110

67

5

14

8

31

1213

12

43

11

8

10

11

23

18

19

22

22

8

35

2

2939

57

25

Go to

Pub

Eat in

Restaurant

Get a

Take-Away

Visit

Doctor

Take a

Taxi

Go to

Cinema Fly

Monthly+

Every 2-3 months

Yearly

Less Often

Never

Mean Score:(days per

month)

3

Monthly+

Every 2-3 months

Yearly

Less Often

Never

1.3 1.1 0.8 0.6 0.2 0.1

% % % % % % %

Use Public

Transport

1.2

%

(Base: All Adults Aged 50+ = 500)

Page 14: The Business of Ageing - An Amarach Research Presentation March 2011

14

Membership of Associations

Credit Union

Residents’ Association

GAA

Political Party

Trade Union

Staff Association

Book Group

%

60

18

15

11

6

4

2

(Base: All Adults Aged 50+ = 500)

Page 15: The Business of Ageing - An Amarach Research Presentation March 2011

15

Holiday

Flat screen TV

Car

Mobile phone

Blu-ray/DVD Player

Mobile phone

Car

Flat screen TV

Blu-ray/DVD Player

PC

Laptop

MP3 Player/iPod

Tablet PC e.g. iPad

Ownership and Future Purchase Intentions

80

69

56

44

31

27

10

4

Currently Own

%Planned Purchases in

Next 12 Months

%

23

5

5

3

2

(Base: All Adults Aged 50+ = 500)

Page 16: The Business of Ageing - An Amarach Research Presentation March 2011

16

Health & Wellbeing

Page 17: The Business of Ageing - An Amarach Research Presentation March 2011

17

Perceived Health Status

24 27 23 20

5052

50

45

118 13

15

12 11 1116

3 3 2 4

%

Very healthy (5)

Fairly healthy (4)

Neither/nor (3)

Fairly unhealthy (2)

Very unhealthy (1)

Mean Score: 3.8

%

3.9

%

3.8

%

3.6

TOTAL 50-64 65-74 75+

74%79%

73%65%

(Base: All Adults Aged 50+ = 500)

Page 18: The Business of Ageing - An Amarach Research Presentation March 2011

18

Level of Fitness & Reasons for Not Being

Regularly Physically Active

48

4

23

6

19

%

I am regularly physically active and have been so for

longer than 6 months

Level of Fitness

I am regularly physically active but only began in last 6 months

I do some physical activity but not enough to meet the description of

regular physical activity

I am not regularly physically active but am thinking about starting to do

so in the next six months

I am not regularly physically active and do not intend to be so

in the next six months

Reasons for Not Being

Regularly Physically Active

37

23

15

14

6

1

4

Injury/disability/ medical condition

Not interested

Interested but not willing to spend

the time

No time to do it

No facilities to exercise/be active

Others *

Not stated

%

*All others 1% or less e.g. bad weather

(Base: All not regularly physically active – 48%)

(Base: All Adults Aged 50+ = 500)

Page 19: The Business of Ageing - An Amarach Research Presentation March 2011

19

Activities Taken Part In

(Base: All who take part in exercise = 375)

Walking

Golf

Exercise in gym

Yoga/Pilates

Running/Jogging

Tennis/squash/badminton

Team Sports (e.g. Football/GAA)

78

14

9

5

3

3

3

10 12

10

6

8

8

14

18

87

%

Regularly Ever

Others

75%

Take part in

any physical

activity/

exercise

Page 20: The Business of Ageing - An Amarach Research Presentation March 2011

20

54

27

19

Attitudes Towards Healthy Eating

(Base: All Adults Aged 50+ = 500)

%

Attitude Towards Healthy Eating

I watch what I eat in order to increase my

health

I tend to go in and out of phases of healthy eating

I am not at all conscious about the kind of food I

eat

No Yes

Willingness to

Spend More on Healthy Food

76%24%

%

Page 21: The Business of Ageing - An Amarach Research Presentation March 2011

21

Private Health Insurance Versus Medical Card

54%46% YesNo70

14

13

3

Private Health Insurance

%

No 47%53%

Medical Card

Yes

Private Health Insurances

Providers

(Base: All Insurances Holders- 268)

Not stated

(Base: All Adults Aged 50+ = 500)

Page 22: The Business of Ageing - An Amarach Research Presentation March 2011

22

The Burden of Future Health Care Costs

30 3429

21

3537

37

28

12

1211

14

1814

18

28

5 3 5 9

%

2.3

%

2.1

%

2.3

%

2.8

TOTAL 50-64 65-74 75+

65%71%

66%49%

Very worried (1)

Fairly worried (2)

Neither/nor (3)

Not very worried (4)

Not at all worried (5)

Mean Score:

(Base: All Adults Aged 50+ = 500)

Page 23: The Business of Ageing - An Amarach Research Presentation March 2011

23

Life Online

Page 24: The Business of Ageing - An Amarach Research Presentation March 2011

24

38

38

40

60

34

3

49

38

30

34

48

29

95

21

3

Internet Access

(Base: All Adults who Use Internet at least Once a Year = 190)

48%

1%

51%PC

Main Method of

Access to the Internet

Laptop

Mobile Internet

At home

At work

In a family member/

friend’s house

Internet cafe

%

*

Points of Access

Ever Used

38%Access the

internet

Total

Male

Female

50-64

65-74

75+

Dublin

Rest of Leinster

Munster

Conn/Ulster

ABC1/F50+

C2DE/F50-

Over 50 Internet

Access Profile

%%

Page 25: The Business of Ageing - An Amarach Research Presentation March 2011

25

38

19

13

11

11

Websites Visited Most Often

(Base: All Adults aged 50+ who usethe internet every 2-3 months = 189)

*All other mentions 4% or less including Amazon, Trailfinder, GAA, Irish Examiner

Primary Websites

%

** Caution small base size

Access the

internet

8

8

7

6

6

6

5

44

Secondary Websites

%

38%

Others

**

**

Page 26: The Business of Ageing - An Amarach Research Presentation March 2011

26

80

52

37

29

9

5

4

2

Internet Accounts

(Base: All Adults aged 50+ who use the internet every 2-3 months = 189)

%

* Caution small base size

Email 52

52

52

58

43

33

45

47

73

45

61

38

Total

Male

Female

50-64

65-74

75+ *

Dublin

Rest of Leinster

Munster

Connaught/Ulster

ABC1/F50+

C2DE/F50-

29

26

32

37

18

43

27

20

20

30

29

37

39

36

40

33

33

35

45

35

35

37

38

*

%

38%Access the

internet

%%

GENDER

AGE

REGION

CLASS

Page 27: The Business of Ageing - An Amarach Research Presentation March 2011

27

77

77

43

36

21

20

10

8

8

7

6

16

Online Shopping

(Base: All Adults who Use Internet at least Once a Year = 190)

64%

36%No

Ever Purchased Online

Yes

%

Items Ever Purchased Online

* All others 4% or less including mobile phones/camera/MPS Player/motor tax/bets.

(Base: All adults over 50+ who have ever purchased an item online – 121)%

Flights

Holidays

Insurance

Books

Clothes

CD’s music

DVD’s blue-ray

Computer/laptop

Games

Shoes

Groceries

Others*

38%

Access the

internet

Page 28: The Business of Ageing - An Amarach Research Presentation March 2011

28

Switching

Page 29: The Business of Ageing - An Amarach Research Presentation March 2011

29

13

10

7

5

5

3

13

10

10

7

5

5

4

4

3

2

2

4

16

10

9

16

11

23

17

23

34

Switching Behaviour

Car insurance

Main grocery shop

Electricity supplier

Fixed/landline provider

Internet provider

Mobile provider

TV service provider

Health insurance

Bank/financial institution

Gas supplier

Gym membership

Ever switched

%

Switching in the next 12 months

%

Car insurance

Health insurance

Main grocery shop

Internet provider

Electricity supplier

Fixed/landline provider

Past 12 months

(Base: All Adults Aged 50+ = 500)

(Base: All Who Avail of Products)

Page 30: The Business of Ageing - An Amarach Research Presentation March 2011

30

Likelihood to Switch from a Premium Brand to an

Own Label Brand – I

(Base: All adults aged 50+ who are responsible for the grocery shopping = 331)

26

23

23

19

20

20

15

12

13

17

17

12

10

6

6

6

6

928

23

28

26

24

26

26

22

2026

40

37

36

32

33

31

28

26

Toilet tissue/kitchen towel

Household cleaning products

Toiletries

Shampoo/shower gel

Biscuits

Tinned/frozen food

Yoghurts

Soft drinks

Milk

Neither/Nor

Mean Score

11 2.9

12 2.8

11 2.7

14 2.5

17 2.4

16 2.4

15 2.3

22 2.3

10 2.2

Very unlikely

(1) (2) (4)

Verylikely

(5)

66%Responsible

For main grocery

shop

(46)

(48)

(54)

(57)

(57)

(58)

(64)

(60)

(68)

(43)

(40)

(35)

(29)

(26)

(26)

(21)

(18)

(22)

Page 31: The Business of Ageing - An Amarach Research Presentation March 2011

31

Likelihood to Switch from a Premium Brand to an

Own Label Brand – II

(Base: All adults aged 50+ who are responsible for the grocery shopping = 331)

11

11

7

10

11

12

11

9

10

4

3

3

4

6

5

5

3

325

28

30

27

28

25

20

21

25

50

48

45

46

43

40

38

40

38Processed meat

Frozen meat

Beer

Chocolate

Butter

Bread

Breakfast cereal

Tea/coffee

Fresh meat

Neither/Nor

Mean Score

22 2.2

25 2.1

32 2.1

21 2.1

12 2.1

10 2.0

9 2.0

12 1.9

12 1.9

Very unlikely

(1) (2) (4)

Verylikely

(5)

66%Responsible for

main grocery shop

(63)

(61)

(58)

(65)

(71)

(73)

(75)

(76)

(75)

(15)

(14)

(10)

(14)

(17)

(17)

(16)

(12)

(13)

Page 32: The Business of Ageing - An Amarach Research Presentation March 2011

32

Spending More or Less Versus 12 Months Ago

4

6

11

10

15

14

19

28

33

35

37 3

4

3

3

5

5

15

18

19

33

41Fresh fruit and vegetables

Fresh fish

Food with added vitamins

Own brand goods

Health supplements

Toiletries

Branded goods

Alcohol

Confectionery

Clothing goods

Ready made meals

More >The

same

56

61

70

72

70

81

76

69

64

61

60

Less <

(Base: All adults aged 50+ who are responsible for the grocery shopping = 331)

66% Responsible for

main grocery shop

Page 33: The Business of Ageing - An Amarach Research Presentation March 2011

33

Stereotyping

Page 34: The Business of Ageing - An Amarach Research Presentation March 2011

34

Valued as a Customer

(Base: All Adults Aged 50+ = 500)

75

11

7

7

%

I feel I am treated with the samerespect as any other customer

I feel as if other age groups are prioritised above my own

I feel as if everything is aimed at the youngergenerational and as a result I feel invisible

I feel I am treated better as I have gotten older

Page 35: The Business of Ageing - An Amarach Research Presentation March 2011

35

Media Stereotyping

(Base: All Adults Aged 50+ = 500)

31

17 20 16

46

4331

34

7

1017

13

11

19 2125

511 11 12

%

Agree strongly (5)

77%

Vulnerable

Agree slightly (4)

Neither/nor (3)

Disagree slightly (2)

Disagree strongly (1)

60%51%

50%

37%32%30%16%

%

Unable to cope

%

Harmless

%

Frail

Mean: 3.9 3.4 3.3 3.2

Page 36: The Business of Ageing - An Amarach Research Presentation March 2011

“Forty is the old age of youth;

fifty is the youth of old age.”

Victor Hugo

Page 37: The Business of Ageing - An Amarach Research Presentation March 2011

Amárach Research

11 Kingswood Business Centre

Citywest Business Campus

Dublin 24

T. (01) 410 5200

E. [email protected]

W. www.amarach.com

B. www.amarach.com/blog