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The Art of Crucial Conversations: Listening ... Art of Crucial  · PDF file The Art of Crucial Conversations: Listening, Conversational Engagement and Embracing Silence. Agenda What

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  • The Art of Crucial Conversations: Listening, Conversational Engagement and Embracing Silence

  • Agenda

    What are Crucial Conversations?

    Engagement

    Empathy

    Elements of Active Listening

    The Power of Silence

  • Engagement

    Connection with another

    Creating the space for another

    of safety

  • 5

    The most important

    factor that predicts

    outcomes is the level

    of empathy that the

    individual perceives.

    Appreciative Inquiry: A Case Study (Cont.)

    Empathy

    This is

    how we

    do it!

  • Elements of Active Listening

    6

    O Listening

    O Attending

    O Understanding

  • Non Verbal Communication

    7

     Personal space,

     Facial expression,

     Display rules – cultural rules that govern how emotions are expressed,

     Eye contact and gaze

     Body language,

     Touch, and

     Paralanguage which includes loudness, intensity, speed and rhythm of speech

  • The Power of Silence

    8

    Collaborative journey—

    standing with another

  • Pick a Partner

    9

    O Remember your partner—and

    where you will sit with your

    partner after the group

    activity

    O We are now in a cone of

    silence—awaiting your

    instructions

  • Group Activity

    10

    O Everyone line up along the

    wall

    O One line initially please

    O Remember the cone of

    silence

  • Group Activity

    11

    O Please line up according to

    shoe size

    O Maintain cone of silence

    O Signal me by snapping

    When the task is complete

  • Partnership Activity

    12

    O Utilizing active listening

    skills—take 7 minutes per

    person and find out from

    your partner their experience

    with the silent group exercise

    O Were you able to identify any

    active listening skills in the

    cone of silence

  • Report Out

    13

  • Gratitude

    14

    O Please thank your partner

    O If it feels right

    O Share a moment of gratitude

    you experienced with your

    partner

  • Thank You!!

    15

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