Test Guide for Intel AMT 2.0 with Level Platforms Managed Workplace® Revision 3.0 – April 20, 2007

Table of Contents

1 Document Control.......................................................................................3 1.1 Purpose and Audience ................................................................................................. 3 1.2 Terminology.................................................................................................................. 3 1.3 Related Documentation ................................................................................................ 4

2 Background Information ............................................................................5 2.1 The Intel vPro technology Line of Business Desktops ................................................. 5

2.1.1 Intel AMT Functionality..................................................................................... 5 2.2 Level Platforms Solution Architecture .......................................................................... 5

3 Testing .........................................................................................................6 3.1 Testing Objectives ........................................................................................................ 6 3.2 Testing Environment..................................................................................................... 6

4 LPI iAMT use cases.....................................................................................8 4.1 Device Discovery and Asset Inventory......................................................................... 8 4.2 Alerting and Event Logging ........................................................................................ 15 4.3 Device Power Management ....................................................................................... 17

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1 Document Control

1.1 Purpose and Audience This document outlines the functional tests to be performed in conjunction with an Intel AMT (iAMT) Proof of Value engagement in a client setting. The series of tests in this guide are designed to demonstrate the business value and advanced functionality delivered by iAMT when paired with the Level Platforms Managed Workplace®. This guide allows for a functional test record to be kept of the tests performed after the initial setup and provisioning of the test environment.

The intended audience would be a managed service provider using Level Platforms Managed Workplace® and interested in validating the benefits of vPro technology in a managed services workflow.

1.2 Terminology Term Definition iamt Intel Active Management Technology Level Platforms Onsite Manager

The Onsite Manager is a light weight agentless software component that is installed on an existing Windows device at each customer site or can be installed as an appliance depending on the MSP business model

Level Platforms Service Center

The Service Center is installed on a Windows Server with SQL database located at the MSP site or at a hosting location of the MSP’s choice.

LPI Level Platforms Inc.

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1.3 Related Documentation Installing and provisioning Intel vPro platforms:

Intel vPro Technology Portal - This site is an entry point for information concerning the Intel vPro line of business desktops: http://www/intel/com/vpro

Intel AMT Technology Brief: http://www.intel.com/technology/manage/iamt/303749.pdf

Implementation Guide for Intel vPro Proof of Value- This document covers the requirements and initial setup for conducting a vPro Proof of Value pilot project.

Improving Security and Compliance with Intel Active Management Technology - This document covers planning and installing a more secure and compliant PC fleet: http://www.intel.com/vpro/pdfs/amt_security_and_compliance.pdf

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2 Background Information

2.1 The Intel vPro technology Line of Business Desktops

Intel® has recently launched the vPro series of business desktops which incorporate the latest features for manageability, security and energy efficiency. Intel® vPro™ technology is the future of the digital office. It provides critical capabilities not found in previous generations of business PCs or software-only solutions. You can manage desktops that are powered down or where the OS is inoperable—all with full support for Microsoft Windows Vista*. With Intel vPro technology, you can spend less time managing your PCs and more time focusing on strategic business initiatives.

This Proof of Value (POV) is designed to exercise and demonstrate the power and advantages of these new capabilities in conjunction with the Level Platforms Managed Services Solution.

2.1.1 Intel AMT Functionality

Intel Active Management Technology is a component of the vPro brand, and delivers the capabilities to detect and inventory desktop assets regardless of operating system and power state, control the operating state of desktop assets, remotely manage BIOS settings, and remotely control the system boot process.

2.2 Level Platforms Solution Architecture

Managed Workplace is an advanced software product built on Microsoft's .NET technology. Managed Workplace consists of two components.

The Onsite Manager is a light weight agentless software component that is installed on an existing Windows device at each customer site or can be installed as an appliance depending on the MSP business model.

The Service Center is installed on a Windows Server with SQL database located at the MSP site or at a hosting location of the MSP’s choice.

The multiple Onsite Managers are connected to the Service Center by a secure outbound connection using current web services SOAP/XML through HTTP/HTTPS.

The ease of use, simplicity, power and security of our agentless technology built on Microsoft’s leading edge .NET framework combined with innovative patented network communications allowing all monitoring and management to be conducted securely over the Internet (no VPNs required), make Managed Workplace the next generation platform for managed services software.

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3 Testing

3.1 Testing Objectives These test scripts are designed around real use cases intended to allow the MSP to perform tasks that will capture the value and benefits of the vPro platform. The MSP should run all use cases provided and feedback should be communicated to Intel and Level Platforms adhering to the program guidelines.

3.2 Testing Environment The environment the MSP should use to test the scenarios described requires the following configuration:

• Level Platforms Managed Workplace Version 5.2

Onsite Manager

Service Center

• 3 vPro certified client systems. Configurations will vary based on MSP product offerings. For more details on how to provision AMT systems based on the Intel® Desktop Boards DQ965WC, DQ965GF and DQ965CO, refer to the Intel Active Management Technology with System Defense Feature Quick Start Guide which can be found at: http://support.intel.com/support/motherboards/desktop/sb/CS-020828.htm. AMT systems must be pre-provisioned in SMB mode to run the use cases scenarios contained in this document.

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Client Software and Firmware • AMT Firmware version – 2.0 or above

• Windows XP with latest Service Pack installed on the AMT clients, or Windows Vista

• INSTALLATION NOTE: In order to work around an issue where LPI software does not update the system status correctly, turn off the RESPOND TO PING option in iAMT. This setting can be disabled by directly accessing the Intel iAMT console Network Settings, as shown below.

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4 LPI iAMT use cases

4.1 Device Discovery and Asset Inventory

Test Case# 1 Test Name AMT Device Discovery and Asset Inventory Test Objective

This test is designed to verify that the iAMT devices are discovered and configured in Service Center and that the iAMT asset information was collected correctly from all the iAMT devices

Expected Results

Client hardware attributes should appear correctly under the AMT hardware inventory tab on the Device Management screen.

Actual Test Results/ Comments

Time to complete Test Case

First, Go to Onsite Manager and discover the iAMT devices

You can scan/auto discover single IP device or a range of devices by entering a “Start IP address” and “End IP Address” and press the “Add” button.

Go to Step 4 and press the “Scan” Button”

After devices have been discovered by the onsite manager – you access to service center to complete the configuration of discovered devices.

Login to Service Center

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View Central Dashboard showing sites that have vPro devices installed

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Click on site containing vPro devices, and select the Devices view.

vPro devices that were discovered by the Onsite manager should appear here

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Next, set iAMT device templates for each vPro system

Go to configuration/AMT devices on the left side navigation bar

Select the “Add other Devices” from the Device Configuration Screen

List of systems will appear. Select vPro systems to configure and select “add”.

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Next, set Credentials for all AMT devices.

Enter iAMT user name and password and select “Set” (use the iAMT password you set in BIOS)

Be sure to select “Save” after you add the devices and set credentials for all AMT devices.

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Next, apply the iAMT template to the vPro devices. LPI provides a template for you. Select the template in the dropdown menu and select “apply”

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After the template has been applied, the vPro features are activated and you should have access to the Intel AMT tab for each vPro device.

By scrolling down on the hardware inventory tab, you can view the detailed system information for the vPro device. This information is available to you in Service Center with the vPro machine powered on or off.

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4.2 Alerting and Event Logging Test Case# 2 Test Name View Alerts and Event Log Test Objective This test is intended to acquire event logs for the vPro devices and

alert on all critical device events.

Expected Results All AMT events should be collected an displayed on the AMT events tab

Actual Test Results/Comments

Time to complete Test Case

Set up alert notifications in the Service Center. Select “templates” from the configuration dropdown menu. Select the Intel vPro template and apply to vPro devices

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After critical device alert is received, access the Service Center and select the appropriate vPro system

In the Device Management screen for the vPro device, select the “AMT Events” tab. Review critical events and determine next steps to troubleshoot or repair vPro device.

The AMT Events information is available to you in Service Center with the vPro machine powered on or off.

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4.3 Device Power Management

Test Case# 3 Test Name Remote Control – Power On/Off/Reset Test Objective This test case demonstrates remote power on/off through the Service

Center Device Management screen

Expected Results Target system should complete a normal power off/power on. System status should be correct on Device Management Screen.

Note: Test only one client at the time. It will take about 2 minutes for the AMT device to receive the command to Power ON/Off/Reset

Actual Test Results/Comments

Time to complete Test Case

Access the Device Management screen from the Service Center. Select the AMT tab. Select power on/off /reset button. Wait for approximately two minutes for command to complete, and few additional minutes for the Power Status to be updated at the Service Center screen. Remember to disable the iAMT Respond to Ping option on the vPro systems as explained earlier, for the Power Status to be updated correctly. If the status does not change within 5 minutes, try refreshing the screen.

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