TELEHEALTH TECHNOLOGIES

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    TELEHEALTH TECHNOLOGIES

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    y Clinical telehealth applications enable healthcare professionals to haveface to face meetings with patients. They can see images and hear

    patient output as it is occurring or at a later time.y These applications allow professionals to view, send, or store video and

    digital images for a patient assessment, diagnosis, treatment, andevaluation over video conferencing technology and computerapplications.

    y In the homecare environment, telehomecare technologies assist homecare nurses to monitor a patient's vital signs, including heart and lungsounds.

    y These applications also enable a nurse, who is in a remote locationrelative to the patient, to identify changing trends in the patient'sphysiological state.

    y This type of technology can also assist with medication compliance anddecrease the need for in-home care or office visits.

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    y It can be of great value to patients in remote locations.

    yIt can help nurses in their everyday practice and provide themwith an expanded set of career choices.

    y It makes it possible to share medical skills, information, andknow how.

    y

    It can provide nurses -- be they novices, experts, or somewherein-between -- the opportunity to play an important role in thedevelopment, deployment, and utilization of telemedicine andtelehealth applications in patient care.

    y It allows clinicians to conduct remote physical assessment and

    consults, as well as capture and store patient information (with astore-and-forward software application) for further evaluationand sharing with a consulting physician or nurse practitioner.

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    Six areas that are important to

    master in clinical telemedicine:

    y Learning how to use the telemedicine medical devices as wellas audio, video, and digital software applications over phone,Integrated Services Digital Network (ISDN), or InternetProvider (IP) communication networks

    y Becoming techno-savvy in using other software applicationsfor entering patient demographic data, saving, sending, andretrieving information to or from the consulting physician ornurse practitioner

    y

    Collaborating with information technology staff, biomedicalengineers, and telehealth physicians and nurses in one'shealth care system or hospital as atelemedicine/telehealth/e-health team.

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    y Assisting in the development of telehealth guidelines,

    policies, and procedures

    y Reviewing and understanding the applicable Health Insurance

    Portability andA

    ccountabilityA

    ct (HIPAA

    ) laws with use oftelehealth applications

    y Learning the evolution of telehealth/telemedicine/e-health

    technologies and how they are being used in healthcare

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    The eLearning

    y A Learning Management System (LMS) to automate theprocesses associated with learning management

    administration, educational content development and

    program delivery provides a centralized, web-based portal

    for registration, course and curriculum management, studenttranscripts, testing, as well as activity tracking and reporting.

    eLearning Centre to ensure that nurses across have access to

    the latest information when and where they need it, nurses

    can participate in online learning through the eLearning

    Centre.

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    TELENURSING

    y The branch of telehealth that involves actual nursing and

    client interaction through the medium of information

    technology.

    y

    The nurse must strive to envision and experience the client'sthree dimensional body and being in order to accurately

    advise, assess, diagnose, and interact fully and dynamically.

    This perceiving must occur within the virtual network

    environment, where both body-sense and body-awareness are

    combined with digital information.

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    THE ROLE OF TECHNOLOGY IN THE

    MEDICATION USE PROCESSy Computerized provider order entry (CPOE), i s a

    process of electronic entry of medical practitioner

    instructions for the treatment of patients (particularly

    hospitalized patients) under his or her care. These orders are

    communicated over a computer network to the medical staff

    or to the departments (pharmacy, laboratory, or radiology)

    responsible for fulfilling the order. CPOE decreases delay in

    order completion, reduces errors related to handwriting or

    transcription, allows order entry at point-of-care or off-site,provides error-checking for duplicate or incorrect doses or

    tests, and simplifies inventory and posting of charges.

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    BAR-CODE ENABLED POINT OF CARE- Barcode scanningand wireless mobility technologies at point-of-care improvepatient safety by greatly reducing the possibility of human error.

    y MedicationAdministration

    Wireless mobile computers equipped with barcode scannersenable healthcare professionals to scan the patient wristband andthe medication to verify the five rights -- the right medication isgoing to the right patient at the right time at the right dose usingthe right method of administration.

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    y Specimen Collection

    True positive specimen identification begins at the point of

    collection. Whether its blood, tissue, or fluids, accurate test

    results and speedy diagnoses depend on specimens beingclearly and positively identified. Barcode scanners, wireless

    data terminals and portable barcode label printers enable

    healthcare professionals to positively identify specimens at

    the bedside as they are collected.

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    y Blood Transfusion Verification

    Accurate matching of blood to patients is critically important

    to avoiding life-threatening errors. Barcode scanners, mobile

    computers and barcode label printers assure accuracy inidentification of blood, from the moment it is drawn to when

    it is given to the laboratory.

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    y An automated dispensing cabinet (ADC) is a

    computerized drug storage device or cabinet designed for

    hospitals. ADCs allow medications to be stored and dispensed

    near the point of care while controlling and tracking drug

    distribution. They also are called unit-based cabinets (UBCs),

    automated dispensing devices (ADDs), automated

    distribution cabinets or automated dispensing machines(ADMs). ADCs are designed to meet the exact needs of the

    nurses and pharmacists that use them. When ADCs are

    purchased for a facility, the order is customized for whatever

    the cabinet will be specifically used for.

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    y Smart pumps are designed to offer extra bedside

    protection against mistakes. The pumps' software can hold an

    extensive drug library that includes pre-established

    maximum and minimum range doses for each medication. A

    warning sounds if a staffer tries to exceed these doses. The

    pump may give a "soft alert," which asks users to reconsider

    whether they want to program that particular dose. A "hardalert" will not allow users to override the machine and

    administer a dose outside of the library's limits.

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    y A failure modes and effects analysis (FMEA) is a

    procedure in product development and operations

    management for analysis of potential failure modes within a

    system for classification by the severity and likelihood of the

    failures.

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    y personal digital assistants (PDA), offer great potential

    as portable communication tools that can provide

    information and decision support. In one study, these devices

    were shown to improve the detection and prevention of

    adverse events in an ICU setting.

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    y Smart cards are electronic devices the size of credit cards that

    store and process medical information on a microprocessor

    chip. The Department of Defense has been a leader in the use of

    this technology. In much the same manner that ATM cards allow

    consumers to access banking services from virtually anywhere

    in the world, these smart cards would give patients a portable

    means of carrying their medical information, which could thenbe accessed electronically by providers or healthcare facilities at

    disparate locations. Interactive smart cards could also generate

    alerts about potential adverse events resulting from medication

    and other types of errors. While promising, this technologyremains in development and has not been utilized or evaluated

    to a significant degree in the clinical setting.

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    y High-alert medications are drugs that bear a heightened

    risk of causing significant patient harm when they are used inerror. Strategies like improving access to information about

    these drugs; limiting access to high-alert medications; using

    auxiliary labels and automated alerts; standardizing the

    ordering, storage, preparation, and administration of these

    products; and employing redundancies such as automated or

    independent doublechecks when necessary could decrease the

    risk.

    Ex. ISMPs LIST OF HIGHALERTMEDICATIONS

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    y eMAR/Medication Order Entry/Administration

    (MOE/MAR)

    The MOE/MAR project implemented both electronic

    medication order entry and an electronic medication

    administration record as part of the Electronic Patient Record.

    The redesign of workflow and the elimination of transcription

    have improved patient safety.

    Electronic Medication Administration Record (eMAR), a fully-

    integrated software, eMAR with two technologies: Bluetooth(r)

    wireless and hand-held scanners to read bar codes: the same bar

    code technology used in supermarkets.

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    TheMedication Administration Process Using eMAR

    y A Physician writes the order, which is sent to the Pharmacy.

    y A Pharmacist enters the order in Meditech (a specialized

    healthcare software provider)

    y The Pharmacy bar codes the medication and distributes to the

    floors.

    y The nurse views the eMAR screen and reviews the patient's

    medication list and verifies with the physician orders.

    y eMAR alerts the nurse about the next dose due, overdue doses,

    or cautions about medications

    y Nurse takes the cart to the patient, scans the medication and the

    patient's wristband.