The Most Effective Means of Communicating with your Patients

Through our service of Appointment Reminders, Confirmations and Recalls You can MAXIMIZE your revenue from your existing patient base by simply getting them to COME into the office

Overview

• Automated appointment confirmations and recalls. • Completely web based, no software installation, no fuss to get

started.• Confirmations are done via Telephone, Email, and Text

messaging.• Messages are professionally recorded, no computer voices! Your

office is in charge of WHAT is said, and HOW it is said.• Real time Results of confirmation, no long term commitments and

WE work with you to customize your needs! • Live “free” tech support on demand.

Time is MoneyTeleReminder can Save

You Both!!

What do Missed Appointments mean to you?

• According to the Medical Group Management Association, the average missed appointment rate is b/w 18% - 22%.

• 50% of appointments are missed because Patients FORGET. Rates are higher in underserved communities.

• No Shows = Reduction in Revenue• Double Booking results to combat “No Shows” which creates

more problems.

Problems caused by No Shows

– Patients have to wait for their appointment– Schedule is tough to predict– Quality of care is diluted– Loss of Repeat revenue.– Unsatisfied patients, = loss of patients and future

referrals.

Simple Solutions for No Shows and Scheduling Recare.

A well managed practice should have 100% of their patients scheduled for their next appointment before they leave the office

You should expect to still lose some of those patients (no-shows, cancellations MIAs) but not more than 10%

These appointments need special attention to make sure they really happen

The act of simply reminding your patients to show up can decrease no shows. REMINDING patients to follow up and schedule Recare ensures continued Revenue for the practice.

Methods for Reminders

Most of the Methods implemented in offices today include

- Telephone (Person or Automated- Mail (Postcards or Letters)- Email- Text Message

Advantages/Disadvantages of EachCalls made by a person

Advantages Disadvantages Personal -Time consuming,

tedious Interactive - Expensive Smarter, (for the most part) - Skipped or Forgotten if

office gets too busy. - Only done while office

is open - Limited Capacity.

Advantages/Disadvantages Cont’d Automated Telephone Reminders vs. Mail

Advantages Disadvantages Reliable - Not AS

Personal Time Saver - Not as Smart Cheaper Done in off hours/weekends High Capacity Customizable (message, language, etc)

Although “Snail Mail” offers more detail, You cannot guarantee, delivery dates, receipt, and it is non interactive!

Mail

Other Media Advantages/Disadvantages.

Email and TextAdvantages Disadvantages

- Can be informative - Not everyone checks it frequently

- Can allow Confirms - Issues with delivery to Spam

- Immediate delivery and feed back- Very short message capacity - Costs the patient

money

Best solution is a combined strategy

Postcard or phone call 2-3 weeks before the appointment

– Let patient know that you will be calling to confirm– Provide appointment information

Reminder phone call 24 hours before– Give the patient a chance to confirm

You can use email and text messaging to enhance phone/mail but not instead

Use a person to deal with the exceptions Persistence and tracking is key

Additional strategies

You can deploy the solution to reactivate patients– Mail and call patients that have not been for a visit

in 24-6 months– You can start by casting a wide net and then

zeroing on specific patients

Keep track on the numbers so you can create goals for yourself and your staff

Summary

Missed appointments are costly Booking and executing recare is important There are many ways to communicate with patients Best strategy is to combine mail, email/txt &

telephone Also use solution to deactivate patients Benefit analysis TeleReminder is EASY!!!!! TeleReminder saves money!!!