Technology, community engagement and participatory democracy.

Nicholas GruenGovernment 2.0 Taskforce Australia

E ngruen@gmail.comT @nicholasgruen

Tanta Steve Randy Waldman

1. User spots machine-translation errorand clicks ‘Fix this text’.

“No stop-work,”

wharfies told

An application for a four hour stop work meet-

2. Users make text corrections as they read.3. Corrections are saved and instantly shown to

other users.

• Motives Motives • Interest Interest • GloryGlory• AddictionAddiction• Competitiveness Competitiveness • Social utilitySocial utility

Outside the walls: Inside the machine

• If Justin McMurray works 25 hours a week for Verizon, who might be prepared to volunteer for:

–Galleries, Libraries, Archives, Museums–The research sector?–Helping

• the aged, • the sick, • the disadvantaged?• the environment?

• Volunteers from the helpers and helpedJustin McMurry, Keller, Texas

6

IdentityIdentity

ContributionContribution

ReputationReputation

AuthorityAuthority

The culture of Web 2.0

What characterises Web 2.0?• Web/Gov 2.0 isn’t fancy technology

– The technology is simple and ubiquitous• Web/Gov 2.0 is a culture change

– Collaborate don’t control – Improvise, share, play– Users build value, the technology can let them in– Be modular: use others’ stuff, let them use yours– Build for user value - monetise later

• ‘Collaboration requires effort, and it also requires a change of mindset. In particular it requires a willingness to examine services from a perspective which does not place one’s own institution at the centre.’Warwick Cathro