Technical product information · Technical product information Technical product information Topic 2012-2013MY GT family -Infotainment unit (RNS) - Lock up recovery Market area Worldwide

Technical product information


Topic 2012-2013MY GT family - Infotainment unit (RNS) - Lock up recovery

Market area Worldwide Bentley (1 WBE)

Brand Bentley

Transaction No. 2028463/2

Level EH

Status Approval

Release date

New customer code

Object of complaint Complaint type Position

Information, navigation , communication, entertainment-> Radio, functionality ->

Navigation, MMI, hard drive device functions-> Switch device/MMI without function I

on/off-> Start screen defect

Information, navigation, communication , entertainment-> Radio, functionality->

without function I Navigation, MMI, hard drive device functions-> Reset device

defect

New workshop code

Object of complaint Complaint type Position

Information, navigation, communication , entertainment-> Radio, control units, services -

Navigation, MMI , hard drive device functions-> Software update > software faulty

Vehicle data

2012-13MY GT family

Sales types

Type MY Brand Designation Engine code Gearbox code Final drive code

3931* 2012 E * * *

3931* 2013 E * * *

3941* 2012 E * * *

Type MY Brand

3941 * 2013 E

3W2* 2012 E

3W2* 2013 E

3W7* 2012 E

3W7* 2013 E

3W8* 2012 E

3W8* 2013 E

Chassis numbers

Manufacturer Filler

SCB ***

SCB ***

SCB ***

SCB ***

Documents

Document name

master.xml

master.doc


Designation Engine code Gearbox code Final drive code

* * *

* * *

* * *

* * *

* * *

* * *

* * *

Type Filler MY Factory From To Prod from Prod to

3W * c c

ZA * c c

ZA * D c

3W * D c

II


Customer statement I workshop findings

Infotainment screen locked up - software loading screen displayed or blank screen

Technical background

A flash memory (NANO) error can result in an apparent failure of the complete infotainment unit

(RNS). This so called 'lock-up' results in no screen activity.

A software solution contained on a disc, refer to Parts information table below, has been developed

that may recover the Infotainment unit and avoid further lock-up

Production change

New software to be introduced for 2013MY

Measure

In the event of an infotainment unit (RNS) lock-up on the applicable vehicles the following process

should be performed in an attempt to recover the unit. If none of the following operations are

successful in recovering the infotainment unit then contact your Bentley TSC describing the customer

fault and your initial findings in detail via DISS

Before using the recovery disc attempt to reinstate correct infotainment unit operation , firstly using the

button press reset method and if that is not successful carry out a "fuse pull" reset

Note: Ensure a suitable battery charger is correctly connected to the vehicles electrical system for the

duration of this procedure

Figure 1

1. Option 1 a Carry out a button press reset of the RNS unit

a. Insert the key into the ignition switch and turn on the ignition

3


b. Almost simultaneously, but ensuring the two buttons on the left are press slightly before, press

and hold the three buttons at the top of the infotainment unit screen (see Figure 1)

c. Once the three buttons are released the infotainment screen will go blank, and then display the

Bentley wings

d. Within five minutes the system should have fully re-started indicated by either the radio or media

screen operating

I

17

33

Figure 2

2. Option 1 b carry out "fuse pull" reset. Note this should only be performed if option 1 a does not

recover the unit

a. Ensure the ignition is switched off and the key is placed on the top roll

b. Remove the drivers knee roll outer trimmed panel enabling access to the Drivers facia fusebox.

Refer to workshop manual Rep.Gr70-Dashboard panels - Knee roll assembly - To remove and

fit

4


c. Remove fuse 17 (10A) and fuse 33 (SA) from the drivers facia fusebox. (see Figure 2) Once the

fuses are removed they can then be replaced

d. Insert the key into the ignition switch and turn on the ignition

e. The Bentley wings should be displayed

f. Within five minutes the system should have fully re-started indicated by either the radio or media

screen operating

3. Once one or both of the above resets have been carried out attempt to load the revised software

contained on the update/recovery disc. This operation should be attempted whether the

infotainment unit has been successfully recovered using option1 a orb above or it is still in a state

of lock-up.

IMPORTANT: When performing software updates it is always advisable to attach prominent warning

signs on the vehicle alerting other people within the dealership that a software update is in progress.

It should be clear to personnel in the vicinity of the vehicle that whilst the updates are in progress the

ignition state should not be changed the battery charger or any associated equipment must not be

removed or switched off

1.

1. Ensure the ignition is switched off and the key is placed on the top roll

Figure 3

2. Switch on the infotainment unit via the on off button (see Figure 3)

5


Figure 4

3. Select and insert the correct regional update/recovery disc for the build specification of the car,

refer to Parts information table below (see Figure 4)

Figure 5

6


Note: A DVD/CD error screen and other screens will briefly be displayed during the first minute

after inserting the disc these screens can be ignored

4. After inserting the disc wait until the "Software Loading Disclaimer" screen is displayed, then press

the "OK" button on the touch screen to proceed (see Figure 5)

Figure 6

5. The software loading status screen will be displayed for the duration of the down load,

approximately 50 minutes. During this time do not operate the infotainment unit (see Figure 6)

7


Figure 7

6. Once complete the CD will automatically be ejected and the "SWL success" message will appear

(see Figure 7)

7. Remove the CD completely. The screen will go blank

8. Allow the system to restart; this may require the ON/OFF button to be pressed (see Figure 3) . The

restart is complete after two minutes

9. If none of the above operations were successful in recovering the infotainment unit then contact

your Bentley TSC describing the customer fault and your initial findings via DISS. If the software

down load was successful then the repair is complete once the software version management

target/actual comparison is carried out

Perform Software Version Management (SVM) Target/Actual comparison

10.Connect the VAS 5052A vehicle diagnostic computer to the vehicle. As an SVM is required the

Bluetooth connection is not recommended

11 .1 nsert the key into the ignition switch and turn on the ignition

8


B~MI~~ .... · ..... . · . ... .·. . . tt1 :~t:02.; 00 ClUt1t20.11 ' ... ,.".'C-~~"~~;---·-:--,------~··--~-·-·"·---·"'.'"w·--... --····"'.···"' """' ·Cj;~~nlnent~d G/f ~.tl1 ~>

~9t2 1t Doot CKH G~OL- W12 :43~tkW

47 ~, Dig)tal sound package amplifier;.;., R1 S:4 4i '- Diaital spuhd' package controfunit ... J525 56-!Raell,o - R ... . srr .... TV ;tuner - R78 $.8 -Wipermqtor pontrql unit.-.J4CO sc - . Re;¥er~ing cqm¢r~ ~ystern co.ntrol qnit- J7t~ r 1 -·Battery· Monitor· eontrol unit .... J,367 7§ - :co.ntro1· qoit for yehJcle,lpc9tion S}t?tem .. J595· f:.6 :-<Parkingtaid:control wnitH J'446 · Z7 .. Mob.O~tele~nt>R.e $1ectrohf~s. c.ontrol unit - J4t:1. * '.k .. Funoticms ,.. fmtrro'tllf izsr

· 1 .• s0~arla .. v~.rsiohs~ M~hag~men't(SVMl I .... -c..-.. ···--Vehl¢le lhformatioh $~pf1ce Work

Figure 8

12.With the VAS 5052A connected to the vehicle select Software Version Management (SVM)within

Guided Functions (see Figure 8)

Guided Functions •Bentley V19.02.00 07/1112011 ·--------------'!:Continental GT 2012>

·2012 2 Door CKH 6.0L W12 434 kW

Softvvare Versions Management (SVM) S\LM - ffiarget l Actual comparison SVM - Problem relatecj Hardware/Software Update SVM - Vehicle modification SVM .. $ommunic.~tiqn Test

Figure 9

9


13.ln Selecting vehicle system or function select SVM- Target I Actual comparison (see Figure 9)

Guided Functions Bentl~y :V19.02,00 07/1112011 'Fu'nction Test _,, G<.m~l nental GT 201 2> ·. ·, '• .. , .. 2 012

2. Ddor CKH 6.0LW12 434 kW

'The Software Versioh Management (SVM) program was completed ,successfully.

No measures are necessary on the vehicle.

14.Ensure your on - line Broadband connection is maintained. Your Global User Sign - on will be

required to complete the Target I Actual comparison , follow the on screen prompts to complete the

operation

15.0n completion clear any related fault codes via Guided Fault Finding

Warranty accounting instructions

Warranty Type 110 and 910

Labour Operation Code 01290013

Damage Service Number 91 32

Damage Code 02 02

Time 130 TU

Parts information

Part Number Description Vehicle Build Region

10


WT 10309.02.2012 Infotainment and Navigation NAR

unit update/recovery disc

WT 10310.02.2012 Infotainment and Navigation EU/ROW


WT 10311.02.2012 Infotainment and Navigation China


WT10312 .02 .2012 Infotainment and Navigation Japan


11