TEAM MEMBER HANDBOOK - Lancaster ?· 2 Team Member Handbook 2/2013 Your Team Member Handbook. As a new…

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    This restaurant is independently owned and operated by Lancaster Wings, Inc., which is an independent franchise of Buffalo Wild Wings International, Inc. (formerly known as bw-3 Franchise Systems, Inc., hereinafter referred to as BWWI). BWWI does not own Lancaster Wings, Inc. or this restaurant. BWWI has no control over the terms or conditions of employment of this restaurants employees. Your employment is solely with Lancaster Wings, Inc. and not with BWWI.

    This handbook is designed to provide you with important information about your employment with Lancaster Wings, Inc. However, this handbook is not a contract of employment, and no one in management has the right to alter employment at-will, unless done so in writing and signed by the owner/operator of this franchise. Lancaster Wings, Inc. reserves the right to make changes in content or application of this handbook even if they have not been communicated, reprinted, or substituted in this handbook.


  • 2 Team Member Handbook 2/2013

    Your Team Member Handbook As a new employee, there are many things you need to know about Lancaster Wings, Inc. (hereinafter referred to as the Company). This handbook contains important information about your employment. Please read the material thoroughly and keep this handbook for future reference.

    The Companys policies and procedures provide the framework for establishing and maintaining a professional and pleasant work environment for you and our customers. It is important that you know, understand and comply with these policies and procedures so we can conduct our business in an orderly and efficient manner. If you have any questions about this handbook or any policy or procedure, you are encouraged to discuss them with your manager.

    This handbook is not a contract of employment or guarantee of any length of employment.

    Rather, it is merely a guideline to the Companys general policies and procedures. We cannot cover every possible situation or policy and, therefore, if you have any questions you should talk to your manager. The Company is an at-will employer, meaning that you are free to leave your employment at any time, for any reason or no reason, and the Company is free to terminate the employment relationship on the same basis.

    The Company has the right to change or depart from any policy, including any policy contained in this handbook. The only exception to this rule is that a change to an employees at-will status may only be made in writing signed by the Company owner/operator of the Company.

    This handbook applies to all employees, including those with written employment agreements, except to the extent that the two documents are inconsistent, in which case the employment agreement will govern.

    This handbook supersedes all previously issued handbooks and workbooks. Any oral representation contrary to the contents of this handbook may be invalid and should not be relied upon.

  • 3 Team Member Handbook 2/2013

    Table of Contents

    Introduction 5 Welcome to the Team 6 About Buffalo Wild Wings Restaurants 7 Team Member Handbook Definitions

    Your Employment 8 Equal Employment Opportunity 8 Work Hours 9 Rest/Meal Periods 9 Discount Meal Program 9 Payroll Time Records 9 Overtime 10 Attendance and Punctuality 10 Leave of Absence 10 Voluntary Termination of Employment 11 Involuntary Termination of Employment 11 Employment Reference Policy

    Your Work Environment 12 Our Values 12 Non-Harassment Work Environment 13 Alcohol, Drugs and Controlled Substances 13 Dress and Grooming 14 Entrances and Exits 14 Parking 15 Loss Prevention 15 Off Duty Dining/Store Visits 16 Solicitation 16 Conduct 17 Safety Overview 17 Personal Property 18 Customer Relations 18 Smoking/Tobacco Use 18 Cell Phone Use

    Communication 19 Bulletin Boards 19 Personal Telephone Calls and Mail 19 Personnel Records 20 Employee Meetings 20 Information Disclosure

    Your Pay 21 Compensation 21 Replacement Payroll Check 21 Non-Cash Compensation 21 Pay Corrections

  • 4 Team Member Handbook 2/2013

    Guidelines and Procedures 22 Sexual Harassment/Offensive Behavior Policy 23 Alcohol, Drugs and Controlled Substance Policy 24 Cash Handling Policy 26 Responsible Alcohol Service 31 Work Related Injury/Illness 32 Family and Medical Leave 33 Medical Leave 33 Jury Duty 34 Military Leave 34 Personal Leave 35 Nondisclosure

    Receipt Form 37 Acknowledgement of Receipt of Team Member Handbook and At-Will


  • 5 Team Member Handbook 2/2013

    Welcome to the Team We are pleased to welcome you to an independently owned franchise of one of the fastest growing restaurant chains in the nation. The Companys success is based on offering great food at a reasonable price in an entertaining atmosphere to a broad spectrum of customers from the college campus to the suburbs. The industry we participate in offers a challenge to each one of us, along with the opportunity to provide a high level of customer service.

    There are many reasons for our success, but no single factor is more important than the dedication and effort of our team. Our competitors may copy some of our ideas, but they cannot duplicate our pride, flair for fun, sense of accomplishment, and true dedication to our business. The Companys spirit is exclusively ours, and now you are a part of that spirit.

    This handbook brings together many of the Companys policies and procedures. Please read the handbook to become familiar with its contents and keep it available for future reference. If you have any questions and/or suggestions, feel free to discuss them with any member of the management team.

    Again, welcome. We are pleased to have you on the team.

  • 6 Team Member Handbook 2/2013

    About Buffalo Wild Wings Restaurants The story began one evening in 1981. Jim Disbrow and Scott Lowery were craving spicy Buffalo, New York-style chicken wings. After scouring Kent, Ohio they came up empty-handed and hungry. So they cooked up an idea: a fun, friendly restaurant with great food at affordable prices. The initial store at Ohio State University was wildly successful.

    Originally named Buffalo Wild Wings and Weck (bw-3) based on the original menu, it was the first known attempt to develop a restaurant offering real Buffalo, New York-style wings outside of Buffalo. Millions of wings later, over 85 franchise and company owned restaurants have opened in campus, mall, suburban, and resort locations.

    Whats made Buffalo Wild Wings restaurants so successful? The secret is the fourteen signature sauces. From mild teriyaki to better-be-ready Blazin we have the taste to please our customers. Each sauce has a unique recipe, not just more spice. We offer them with any menu item and also bottled to take home.

    Today, with 30 years experience and over 825 franchised and company owned restaurant locations across the U.S. and Canada, the Company is uniquely positioned to take advantage of the market opportunity that exists in the segment we occupy between fast food and casual dining. As we move into the future, our mission remains the same:

    To create a friendly, neighborhood-gathering place featuring a fun atmosphere, unique food and an affordable entertainment experience for our customer.

  • 7 Team Member Handbook 2/2013

    Employee Orientation Handbook Definitions Employee Any person on the Companys payroll.

    Full-time Employee An employee classified as full time on the payroll system and consistently scheduled and working 32 or more hours per week.

    Part-time Employee An employee classified as part time on the payroll system and consistently scheduled and working less than 32 hours per week.

    Occasional/Seasonal (O/S) Employee An employee who may work up to 40 hours per week for either a specified period or at irregular intervals, not to exceed 180 days per year.

    Hourly Employee - An employee who is paid wages for actual hours worked.

    Salaried Employee An employee who is paid a fixed wage at regular intervals for work performed.

    Exempt Jobs Positions excluded from the overtime provisions of the Fair Labor Standards Act by specific exemptions.

    Nonexempt Jobs Positions subject to the minimum wage and overtime pay provisions of the Fair Labor Standards Act.

    Non-store Employee - All office, district or regional employees.

    Immediate Family An employees spouse, children, stepchildren, legal dependents, parents, brothers, sisters, grandparents, grandchildren and parents-in-law.

  • 8 Team Member Handbook 2/2013

    Your Employment

    Equal Employment Opportunity

    The Company is committed to a policy of non-discrimination pursuant to federal, state and local laws. Depending on where you work, this could include, but is not limited to, race, color, sex, religion, national origin, disability, age, and to the extent provided by the law, any protected class, including, but not limited to, marital status or sexual orientation. This applies to all personnel actions including, but not limited to, recruitment, training, compensation, hiring, promotions, benefits, layoffs, demotions and terminations.

    The Companys Equal Employment Opportunity Policy incorporates a commitment to maintain an environment free of harassment and provide reasonable accommodations to employees and applicants with qualified disabilities in accordance with local, state and federal anti-discrimination laws.

    Any employee who believes that there has been a violation of the Equal Employment Opportunity Policy is encouraged to report the information by using the reporting procedure described in the harassment policy.

    Work Hours

    As a re