Position Description

1

Position Title Team Leader, Carer Support - Aged

Position Number

Probationary Period

3 Months

ISR Review Period

Annual

Location Preston

Reporting To Manager, CarerLinks North

Number of Direct Reports

7

Position Details

Effective Date July 2013

Position Summary The Team Leader, Carer Support - Aged has a pivotal role in the provision and development of services to carers of people who are frail aged or have dementia, and in supervising team members to ensure that the needs of carers are met in a timely and responsive manner. The Team Leader will develop positive relationships with key stakeholders and contribute to the development, coordination and promotion of services for families and carers of older people in the Northern Metropolitan Region of Melbourne.

Organisational Accountabilities

Merri Community Health Services (MCHS) provides a range of services including dental, allied health disciplines, generalist and specialist counselling programs, aged and disability services, case management, family support, carer support programs, and social support programs for people with a mental illness as well as health promotion programs. A detailed description services offered by MCHS is provided on the web site www.merrichs.org.au

Service Development

Coordinate annual plans, including promotional and community development activities

Maintain positive relationships with key stakeholders including relevant government services and service providers as required

Actively contribute to the development of ongoing regional networks

Participate in the development and monitoring of aged respite and carer support programs

Assist with the development and/or review of relevant program procedures

Contract Management

Actively promote effective relationships with key outsourced service providers, and ensure compliance with Community Care Common Standards, best practice, and funding and service agreements

Provide monthly reports to the Manager on service activity and funding obligations

Monitor monthly budgets especially brokerage expenditure, and provide regular reports to the Manager

Actively coordinate and monitor outsourced aged care and dementia services

Provide ongoing evaluation of aged and dementia services to ensure cost effectiveness

Key Accountabilities

Operations Continue to develop and enhance the performance of the following program areas: Support for Carers Program, Dementia

Position Description

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Carer Support Program, Dementia Education and Training for Carers Program (DETC), Consumer Directed Respite Care Program (CDRC)

Monitor waitlists and coordinate the allocation of cases to team members

Oversee the use of brokerage in purchasing and delivering respite and support services to carers

Provide timely and professional support to carers by prioritising referrals to the service

Respond to complex carer issues including complaints and grievances

Supervision and Support of Staff

Coordinate recruitment of new staff Provide professional and line-management supervision to staff

including induction and orientation of new staff Conduct annual staff appraisals and the development of

workplans with team members Develop and implement training plans for staff Ensure staff meet all targets as per funding and service

agreements through active monitoring and problem solving

Other Duties Ensure team members comply with data collection requirements of the service and funding bodies.

Contribute to other relevant MCHS activities as directed by the CEO through the Manager CarerLinks North

Undertake regular supervision with line manager Undertake professional development in accordance with an

annual workplan developed in consultation with the Manager CarerLinks North as part of the annual staff review process

Demonstrated commitment to Occupational Health and Safety policies.

Service Development

Feedback from internal and external clients through staff satisfaction and client surveys

Level of client complaints Timely feedback on waiting times Achievement of goals set in performance workplan

Contract Management

Feedback from internal and external clients through staff satisfaction and client surveys

Level of client complaints Timely feedback on waiting times Achievement of goals set in performance workplan

Operations Feedback from internal and external clients through staff satisfaction and client surveys

Level of client complaints Timely feedback on waiting times Achievement of goals set in performance workplan

Supervision and Support of Staff

Feedback from internal and external clients through staff satisfaction and client surveys

Level of client complaints Timely feedback on waiting times Achievement of goals set in performance workplan Accurate and timely implementation of task requests

Key Performance Measures

Other Duties Achievement of goals set in performance workplan both in relation to job accountabilities and professional development

Knowledge of and compliance with OH&S policies

Key Selection Criteria

Essential Tertiary qualification in Social Work or equivalent Relevant experience and/or knowledge of the aged sector Relevant experience and capacity to provide high level support

and supervision to staff Relevant experience in delivering respite and carer support

Position Description

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programs Demonstrated commitment to Community Health values and

philosophy, and capacity to engage in the enhancement of MCHS culture in meeting organisational objectives

High level skills including: o Client service skills particularly in dealing

with internal and external clients from diverse backgrounds and with special needs

o Partnering and interpersonal skills such as negotiation skills and problem solving capacity, communication and interpersonal skills, organisational and planning skills

o Experience in contract management

Desirable Qualification in management A relevant second language Victorian Drivers Licence

Training, Qualifications and Registrations

Tertiary qualification in Social Work or equivalent Note: Appointment to this position is subject to passing a National Police Check

Credential Nil

Internal Manager, CarerLinks North Team Leaders, CarerLinks North Carer Support Team - Aged Other MCHS staff

Working Relationships

External Carers of people who are frail aged or have dementia Service providers and referrers in Northern Metropolitan Region

Award Coverage SACS Award 2000/MECA 2005

Delegation of Authority

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