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Tivoli Decision Support for Software Deployment Analysis 1.1TDS for S Analysis Release N Version 1.0 March 7, 1999
oftware Deployment
otes
TDS Guide for Software Deployment Analysis 1.0 Release Notes (March 1999)
TDS Guide for Software Deployment Analysis 1.0 Release Notes (March 1999)
TDS for Software Deployment Analysis 1.0 (March 1999)
Copyright Notice
Copyright © 1999 by Tivoli Systems Inc., an IBM Company, including this documentation and all software. All rights reserved. May only be used pursuant to a Tivoli Systems Software License Agreement or Addendum for Tivoli Products to IBM Customer or License Agreement. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without prior written permission of Tivoli Systems. Tivoli Systems grants you limited permission to make hardcopy or other reproductions of any machine- readable documentation for your own use, provided that each such reproduction shall carry the Tivoli Systems copyright notice. No other rights under copyright are granted without prior written permission of Tivoli Systems. The document is not intended for production and is furnished “as is” without warranty of any kind. All warranties on this document are hereby disclaimed including the warranties of merchantability and fitness for a particular purpose.
Note to U.S. Government Users—Documentation related to restricted rights—Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corporation.
Trademarks
The following product names are trademarks of Tivoli Systems or IBM Corporation: AIX, CICS, IBM, MVS, NetView, Tivoli, Tivoli Change Management, Tivoli Decision Support 2.0, Tivoli Management Environment, TME 10, OS/2, O/S390, and RS/6000.
Microsoft, Windows, Windows NT, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation.
Java and all Java-based trademarks or logos are trademarks of Sun Microsystems, Inc.
UNIX is a registered trademark in the United States and other countries licensed exclusively through X/Open Company Limited.
Other company, product, and service names mentioned in this document may be trademarks or servicemarks of others.
Notices
References in this publication to Tivoli Systems or IBM products, programs, or services do not imply that they will be available in all countries in which Tivoli Systems or IBM operates. Any reference to these products, programs, or services is not intended to imply that only Tivoli Systems or IBM products, programs, or services can be used. Subject to Tivoli System’s or IBM’s valid intellectual property or other legally protectable right, any functionally equivalent product, program, or service can be used instead of the referenced product, program, or service. The evaluation and verification of operation in conjunction with other products, except those expressly designated by Tivoli Systems or IBM, are the responsibility of the user. Tivoli Systems or IBM may have patents or pending patent applications covering subject matter in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to the IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, New York 10504-1785, U.S.A.
Tivoli Decision Support Guide Documentation
Each TDS Guide is delivered with on-line documentation. During the installation process, the applicable TDS guide documentation is copied to the Tds\guide docs installation directory on your system.
TDS for Software Deployment Analysis 1.0 Release Notes iv
Table of Contents
Prerequisite and Related Documentation.................................................................................x
Contacting Customer Support .................................................................................................xi
Installation..........................................................................................................................2
Requirements ..............................................................................................................................3
Preparing to Work with the Inventory Database..................................................................................... 5
Setting Up an Oracle or Sybase Client................................................................................................ 5
Reinstalling a Discovery Guide ...............................................................................................12
Scheduling the Cube Build Task .............................................................................................12
Setting Up Scheduled Cube Builds....................................................................................................... 12
Using the Software Deployment Analysis Guide. ..................................................................14
Specifying the Database Logon for Crystal Reports............................................................................. 14
Software Defects, Limitations, and Workarounds ..........................................................21
Defects........................................................................................................................................21
Limitations ................................................................................................................................21
Workarounds ............................................................................................................................22
TABLE: installed_sw_component.................................................................................................... 25 TABLE software_filepack ................................................................................................................ 26 TABLE software_component ........................................................................................................... 26
Dimensions ....................................................................................................................................... 29 Measures ........................................................................................................................................... 33
TDS for Software Deployment Analysis 1.0 Release Notes vi
Topics and Views (Interface) ...................................................................................................35
Related Views and Roles ..........................................................................................................37
QueryName swd_analysis ................................................................................................................ 43
Preface
This document describes the Tivoli Decision Support (TDS) for Software Deployment Analysis product. The Software Deployment Analysis Guide is designed to support the Tivoli Software Distribution product with a ready-to-use tool in order to spot hidden trends, improve service levels and make better IT decisions using Tivoli Decision Support.
Note: The Tivoli guides as a group are called discovery guides. The TDS for Software Deployment Analysis product is a discovery guide that is also called the Software Deployment Analysis Guide.
Who Should Read This Book
This document is intended for the users of the Tivoli Decision Support (TDS) for Software Deployment Analysis and anyone responsible for the administration of Tivoli Decision Support.
Before using the Software Deployment Analysis Guide, you should be familiar with the following:
• The operating system on your computer
• The basic use of discovery guides and the Tivoli Discovery Interface
To set up the Software Deployment Analysis Guide, your system administrator should be familiar with the following:
• The Tivoli Discovery Administrator
TDS for Software Deployment Analysis 1.0 Release Notes viii
• TME 10 Software Distribution 3.6
• TME 10 Inventory 3.6 and the Inventory database
• The Open Database Connectivity (ODBC) for your database
Prerequisite Software
ODBC Drivers
ODBC drivers are provided on the TDS 2.0 CD-ROM.
Database Version Database Version Database VersionDatabase Type ODBC Version ODBC Version ODBC Version
10.X all tier 1 11.0.1.X all tier 1 11.0.3.X all tier 1Sybase INTERSOLV Inc. ODBC 3.01 (10.03 client or higher)
INTERSOLV Inc. ODBC 3.01
INTERSOLV Inc. ODBC 3.01
7.2.X all tier 1 7.3.X all tier1Oracle Microsoft ODBC Driver for Oracle 2.00.006325
Microsoft ODBC for Oracle 2.573.292700
Microsoft ODBC Driver for Oracle 2.00.006325
Microsoft ODBC for Oracle 2.573.292700
Note: If you experience problems with the INTERSOLV ODBC driver version 3.01 for Sybases, contact Tivoli Customer Support, and request the updated INTERSOLV ODBC driver version 3.01 for Sybase. For more information about this issue, please contact Tivoli Customer Support by sending an email to [email protected] or by visiting the Tivoli Customer Support web site at http://www.support.tivoli.com. Please be sure to include your customer identification information.
Software Deployment Analysis Guide Documentation
Refer to the following documentation when installing and using the Software Deployment Analysis Guide:
Document Description
Tivoli Decision Support (TDS) 2.0 Readme0399.txt
Review this document before installing TDS for Event Management. It contains the latest information about the TDS product. This document also describes the features of the Tivoli Discovery Interface that are not documented in version 2.0. These features are found in the Tivoli Discovery Interface, and not in the Tivoli Discovery Administrator. The Tivoli Decision Support 2.0 User Online Help system provides detailed information and procedures for using the undocumented features.
Filename on the CD-ROM: d:\Readme0399.txt (where d: is the drive letter for your CD-ROM Drive)
Filename on your system: Tds\Docs\Readme0399.txt
TDS for Software Deployment Analysis Readme.txt
Provides a description of the product documentation, the initial installation instructions, and the contact information for Tivoli Customer Support.
Filename on the CD-ROM: d:\Tivoli Decision Support for Software Deployment Analysis\NTimage\Readme.txt (where d: is the drive letter for your CD-ROM Drive)
Filename on your system: TDS\Guide docs\Tivoli Decision Support for Software Deployment Analysis\Readme.txt
TDS for Software Deployment Analysis Release Notes
Provides copyright, prerequisite, installation procedures, and trouble shooting for the Software Deployment Analysis Guide.
Filename on the CD-ROM: d:\Tivoli Decision Support for Software Deployment Analysis\NTimage\TDS_SDA_Rel_Notes.pdf (where d: is the drive letter for your CD-ROM Drive)
Filename on your system: TDS\Guide docs\Tivoli Decision Support for Software Deployment Analysis\Tds_SDA_Rel_Notes.pdf
Using Decision Support Guides
Provides an overview of the TDS Guides, cube dimensions and measures, and detailed procedures for using the TDS Guides.
Filename on your system: TDS\Docs\Pdf\dg.pdf
TDS for Software Deployment Analysis 1.0 Release Notes x
Document Description
Installation Guide Provides installation procedures for TDS and its components in stand-alone and network mode.
Filename on your system: TDS\Docs\Pdf\install.pdf
Decision Support User’s Guide
Describes TDS features, concepts, and provides procedures for using the Tivoli Discovery Interface.
Filename on your system: TDS\Docs\Pdf\user-gd.pdf
Administrator Guide Explains the features of the Tivoli Discovery Administrator.
Filename on your system: TDS\Docs\Pdf\admin-gd.pdf
Other Guides Each Tivoli discovery guide is delivered with online documentation. During the installation process for each discovery guide, the applicable discovery guide documentation is copied to the Tds\Guide docs installation directory on your system.
Directory on your system: Tds\Guide docs
Prerequisite and Related Documentation
To use the Tivoli Decision Support for Software Deployment Analysis Guide, you should be familiar with the Tivoli Decision Support library of publications:
• Tivoli Decision Support Installation Guide
• Tivoli Decision Support 2.0 Administrator Guide
• Tivoli Decision Support 2.0 User’s Guide
• Tivoli Decision Support 2.0 Using Decision Support Guides
TDS for Software Deployment Analysis 1.0 Release Notes xi
Contacting Customer Support
Note: Whenever contacting Tivoli Customer Support, please have your customer identification information available.
• Access the Tivoli Customer Support home page at http://www.support.tivoli.com. After you link to and submit the customer registration form, you can access many customer support services on the World Wide Web. Refer to the Customer Support Handbook for a listing of Tivoli Customer Support services, hours of operation, and contact numbers. This handbook is available online at http://www.support.tivoli.com.
• Send an e-mail to [email protected]
• In the United States, call Tivoli Customer Support at 1-800-TIVOLI-8.
• Outside the United States, refer to your Customer Support Handbook for a list of support numbers in your country. This handbook is available online at http://www.support.tivoli.com.
To provide comments and suggestions about our documentation:
• We at Tivoli are very interested in hearing from you about your experience with Tivoli products, documentation, and services. We welcome your suggestions for improvements. If you have comments or suggestions about our documentation, please send e-mail to [email protected]
Introduction
Tivoli Decision Support for Software Deployment Analysis 1.0 Product Summary
The Tivoli Decision Support for Software Deployment Analysis 1.0 responds to the need for a strategic view of network activity in terms of the results of distribution actions. This discovery guide provides information about successful and failed attempts to modify the software contents and supplies the link between the action performed, its result, and the system concerned with this action. The Tivoli Discovery Interface presents information in a graphical and a text format and is organized using a set of topic questions and reports. The topic questions for software distribution address success, effectivness, trends, peak volume, and sources of events.
Tivoli Discovery Interface uses a multidimensional cube built with data added by the distribution process in the Inventory database and with the data about software and hardware in the configuration repository. Each TDS installation site can control when the multidimensional cube is refreshed.
TDS for Software Deployment Analysis 1.0 Release Notes 2
Installation
The following table lists the sequence of activities required to install the Software Deployment Analysis Guide. The shaded activities are only performed if you are first installing TDS on your system. If TDS is already installed on your system, skip the shaded steps.
How to See section Page
Prerequisite Software viii
1. Determine the software requirements
Dependencies and Compliance Criteria 23
Set up an Oracle or Sybase Client Setting Up an Oracle or Sybase Client 5
2. Install TDS
3. Install Cognos
4. Install the ODBC drivers
See the TDS Installation Guide document described in the section Software Deployment Analysis Guide Documentation.
Prerequisite and Related Documentation
ix
x
5. Set up an ODBC data source connection Setting Up an ODBC Data Source 6
6. Configure the shared source file path Configuring the Shared Source File Path 7
7. Install the discovery guide
8. Import the discovery guide
Installing and Importing the Software Deployment Analysis Guide
8
10. Test the connectivity with the data source
Assigning and Verifying a Data Source 10
11. Build the cube Building the Cube 11
12. Schedule the cube build task Scheduling the Cube Build Task 12
TDS for Software Deployment Analysis 1.0 Release Notes 3
Requirements
This section lists the products that are prerequisites for the Software Deployment Analysis Guide. Refer to the appropriate product documentation for installation procedures.
If you are an administrator, you need:
• Microsoft Windows 95 and Windows NT 3.51 or later
• Tivoli Decision Support 2.0 with the following components:
• Tivoli Discovery Interface
• Cognos PowerPlay (Administrator)
• TME 10 Software Distribution 3.6 on your network
• TME 10 Inventory 3.6 on your network
• Access to the Inventory database that contains the software distribution tables
• Oracle or Sybase ODBC driver. For Oracle and Sybase ODBC driver versions, see the section ODBC Driver Versions.
• A version of Microsoft Access should be available though not required to run TDS
If you are a Crystal Reports user, you need:
• Microsoft Windows 95 and Windows NT 3.51 or later
• Tivoli Decision Support 2.0 with the following components:
• Tivoli Discovery Interface
• TME 10 Software Distribution 3.6 on your network
• TME 10 Inventory 3.6 on your network
• Access to the Inventory database that contains the software distribution tables
• Oracle or Sybase ODBC driver. For Oracle and Sybase ODBC driver versions, see the section ODBC Driver Versions.
If you are a multidimensional view user, you need:
• Microsoft Windows 95 and Windows NT 3.51 or later
• Tivoli Decision Support 2.0 with the following components:
• Tivoli Discovery Interface
• Cognos PowerPlay (Standard)
TDS for Software Deployment Analysis 1.0 Release Notes 5
Installing the Software Deployment Analysis Guide
Before using the Software Deployment Analysis Guide, complete the installation procedures described in the following sections.
Preparing to Work with the Inventory Database
Use the following procedures to create the network identification required by Sybase or Oracle to access the Inventory database from the systems running TDS.
Setting Up an Oracle or Sybase Client
Consult your database administrator for the appropriate client configuration. Your system must have a valid client configuration for the ODBC connection that TDS uses to access your database.
TDS for Software Deployment Analysis 1.0 Release Notes 6
Preparing the Inventory Database
Setting Up an ODBC Data Source
Use the following procedure to connect to an ODBC data source:
1. On the Control Panel, select the ODBC icon
2. Select the System DSN tab.
3. Click Add.
4. Select an ODBC driver, and click Finish. For more information about the ODBC drivers, see the section ODBC Drivers.
5. Enter the appropriate identification and login information for the database.
6. Enter the database qualifier:
• For Sybase, enter tivoli
• For Oracle, enter TIVOLI
Note: Your database qualifier may be different. Contact the database administrator for additional information.
After Installing TDS
After installing TDS, complete the procedures described in this section to finish the Software Deployment Analysis Guide installation process.
TDS for Software Deployment Analysis 1.0 Release Notes 7
Configuring the Shared Source File Path
Before using the Tivoli Discovery Administrator or the Tivoli Discovery Interface, they must be configured to locate certain files (called source files) that are stored on your system (the local system) or on the network. If you installed TDS using the stand-alone installation option, your source files are on your system. For other installations, the source files usually reside on a network server. Specify the path to the source files when you start the Tivoli Discovery Administrator for the first time. Use the following procedure to set the shared source file path:
1. On the View menu, select Options.
The Options dialog box appears.
On the General tab, in the Network box, type the name of the drive (and folder, if appropriate) that contains the following folders:
• Cubes
• Data
• Reports
Installing and Importing the Software Deployment Analysis Guide
Use the following procedure to install and import the Software Deployment Analysis Guide:
1. Insert the Tivoli Decision Support for Software Deployment Analysis CD-ROM in the CD-ROM drive for your TDS server, and from the Start menu, choose Run.
The Run dialog box appears.
2. In the Run dialog box, type d:\setup.exe (where d: is the drive letter for your CD- ROM drive), and click OK.
The Tivoli Decision Support Discovery Guide Installation window appears.
3. Click on Tivoli Decision Support for Software Deployment Analysis.
The discovery guide files are placed in the following Tds\ installation directories: cubes, models, reports, and install (where Tds\ is the TDS installation directory).
The online documentation is installed in the following director: Tds\Guide docs\Tivoli Decision Support for Software Deployment Analysis
The updated TDS readme is installed in the following directory: Tds\Docs\Readme0399.txt
Note: For more information, see the section Documentation.
4. Start the Tivoli Discovery Administrator.
5. On the Decision Support Guides menu, click Import.
OR
If a discovery guide has not been installed on your system, you are prompted to import an installed discovery guide, and to connect to a data source.
TDS for Software Deployment Analysis 1.0 Release Notes 9
Note: For a step-by-step procedure, see Running the Tivoli Discovery Administrator for the First Time in the Administrator Guide document.
1. A dialog box appears prompting you to import and to install the decision support guide, select the Tivoli Decision Support for Software Deployment Analysis Guide, click Yes.
2. When prompted to add a data source, click Yes.
3. Select your configured data source.
4. Enter the database userid and password.
5. Enter the database qualifier:
• For Sybase, enter tivoli
• For Oracle, enter TIVOLI
Note: Your database qualifier may be different. Contact the database administrator for additional information.
6. Select Software Deployment Analysis on the Import Decision Support Guides dialog box, and click OK.
7. Open Microsoft Explorer, and navigate to the Tds\cubes directory (where Tds\ is the installation directory path for TDS).
TDS for Software Deployment Analysis 1.0 Release Notes 10
Assigning and Verifying a Data Source
Use the following procedure to assign and verify a data source for the Software Distibution Analysis Guide:
1. Using the Tivoli Discovery Administrator, select the Software Distribution Analysis cube.
2. On the Data Sources menu, click Assign Data Sources.
3. Select the data source from the dropdown list.
4. Select the following query, and click OK:
swd_analysis
5. Click the Data Sources folder.
6. Right click on the data source you just assigned, and select Test Connectivity
If the Tivoli Discovery Administrator message dialog box appears with the message Error connecting to Data Source – DataSourceName, click Details to display more information about the connection error. Click OK, and verify the data source definition, userid, password, and qualifier.
If the connection is successful, the Test Data Source dialog box appears with the message Connection Successful. Click OK.
Setting the Date Range Parameter in the Cube
The Software Deployment Analysis Guide is designed to work without using the date range parameter. All calculated periods are relative to the most recent date in the data.
TDS for Software Deployment Analysis 1.0 Release Notes 11
Building the Cube
Schedule cube builds on a regular basis and during periods of decreased database activity. Use the following procedure to build a cube:
1. From the Administrator pane in the Tivoli Discovery Administrator window, double-click Cubes.
2. Right-click on the Software Distribution Analysis cube, and select Build.
The Confirm Cube Build dialog box appears.
3. Click Yes.
TDS connects to your database and retrieves the records specified in your query. The size of your data and the network speed affect the time required to retrieve all records. Use the status bar to check the status of the processing.
The Cube Transform Status dialog box appears. Processing messages appear in the dialog box.
4. Review the processing messages for any errors.
If an error generates an error dialog box, review the error, and click OK.
5. Click Close.
6. Start the Tivoli…