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  • Talking to Customers About Microsoft Business Productivity Online Services (BPOS)

    Teaming with Accenture and Avanade Helps Companies Maximize Value in Adoption of Cloud Services

    Published March 2010

    Abstract

    Cloud computing provides an attractive option for CIOs who are looking to empower

    workers, reduce costs, and free scarce internal resources to add value in new ways.

    For many companies, the Microsoft Business Productivity Online Services (BPOS)

    Suiteincluding Exchange Online, SharePoint Online, Office Live Meeting, and

    Office Communications Onlineis a strong candidate for starting down the road to

    cloud computing.

    To support growing client interest in BPOS, Accenture and Avanade are augmenting

    their services to help clients evaluate its suitability, mitigate potential risks, ensure a

    smooth transition, and maximize business value. The remainder of this document

    examines the How and Why behind that effort to embrace BPOS, including the

    value that Accenture and Avanade see in promoting it as an alternative to traditional,

    on-premises implementations of Microsoft messaging and collaboration solutions.

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  • Background.............................................................................................. 1

    The Lure of Cloud Computing................................................................ 3

    A Logical First Step ................................................................................. 5

    BPOS: An Overview ................................................................................ 6

    Offerings for Information Workers and Deskless Workers .............................. 7

    Significant Business Advantages .................................................................... 7

    Accenture and Avanade Services for BPOS ........................................ 9

    Assessment and Planning Services ................................................................ 9

    Transition and Migration Services ................................................................... 9

    Operations and Support Services ................................................................... 9

    Internal Sales and Delivery Readiness ......................................................... 10

    Early Market Traction ............................................................................ 11

    Conclusion ............................................................................................. 13

    For More Information .................................................................................... 13

    CONTENTS

  • Talking to Customers About Microsoft Business Productivity Online Services (BPOS) 1

    Accenture is a global management consulting, technology services, and

    outsourcing company. Combining unparalleled experience, comprehensive

    capabilities, and extensive research, Accentures "high performance business"

    strategy builds on the companys broad expertise to help clients create

    sustainable business value. With approximately 177,000 people working in

    more than 120 countries, Accenture generated more than U.S.$21billion in

    revenue in its 2009 fiscal year.

    In 2000, Accenture (then called Anderson Consulting) entered into a $1 billion

    joint venture with Microsoft to form Avanade, a business technology services

    provider dedicated to using the Microsoft platform to help enterprises achieve

    profitable growth. Over the last 10 years, Avanade has grown to several

    hundred million dollars in annual revenue, with more than 9,100 employees

    who serve customers in 20 countries.

    Since the formation of Avanade, the three companies have worked closely

    together, drawing upon their combined strengths to help customers achieve

    sustainable business value. One such effort started in 2005, when they began

    collaborating on the next generation workplacea strategic initiative that

    combines business process engineering with Microsoft software for messaging,

    collaboration, social computing, and unified communications to maximize

    workforce productivity and drive greater business value.

    From a strategic perspective, the next generation workplace shifts how IT

    services are delivered from a focus on products and product roadmaps to one

    based on business objectives and the capabilities that employees need to

    achieve those goals. This enables companies to connect people, processes,

    and technology in a way that improves productivity, efficiency, and operational

    costsfor example, by helping employees work together more easily,

    communicate better across geographic boundaries, and assign work to the

    most appropriate location.

    The next generation workplace isnt just about technology or tools, says Bob

    Hersch, Global Managing Director for the Workplace Technology and

    Collaboration Practice at Accenture. Its about setting a strategic plan that

    aligns a clients workplace environment to its business objectives, so that the

    workplace delivers the greatest value. Service levels and productivity increase

    through customized integration of processes and tools, and costs are lower

    because hardware and software are configured precisely to business roles.

    Technology components of the next generation workplace are constantly

    changing as new ones become available. Contrary to what the name may

    imply, the next generation workplace isnt about whats coming in the future,

    says Hersch. Instead, its a conversation with clients about how they can take

    BACKGROUND

  • Talking to Customers About Microsoft Business Productivity Online Services (BPOS) 2

    advantage of the technologies that are available today to lower costs and

    increase workplace productivity.

    Toward that end, with growing interest among enterprises in the benefits of

    cloud computing, Accenture and Avanade are adapting the next generation

    workplace to include the Microsoft Business Productivity Online (BPOS) Suite.

    The remainder of this document examines the How and Why behind that

    effort to promote BPOS as an alternative to traditional, on-premise

    implementations of Microsoft messaging and collaboration solutions.

  • Talking to Customers About Microsoft Business Productivity Online Services (BPOS) 3

    Members of todays enterprise workforce must remain productive wherever

    they are, whenever the work demands. Teams are often virtual and globally

    dispersed, forming and disbanding as needs dictate, and include contractors or

    employees of other companies. At the same time, business leaders face major

    pressures to cut costs, maintain flexible cost structures, address security risks,

    and maximize the use of scarce resourcesall in the face of rapidly changing

    markets, continued globalization, and an always-on business environment.

    Cloud computingthe dynamic provisioning of software from third parties over

    a networkprovides an attractive new option for addressing these challenges.

    By allowing companies to access IT-based services such as infrastructure,

    development, applications, and business processes over the Internet, a cloud-

    based model provides rapid acquisition, low to zero capital investment,

    relatively low operating costs, and variable pricing that is tied directly to use.

    Cloud computings promise of rapid, pay-as-you-go scalability is immensely

    attractive to CIOs who are under pressure to do more with less, says Aziz

    Virani, Executive Vice President of Global Technologies and Solutions at

    Avanade. Companies not only are looking at cloud computing as a means to

    cut costs, but also as way of accelerati