Taking Stock of Integrated Demand Response and Energy ...energycentral.fileburst.com/EC/042617_comverge_slides.pdf · Taking Stock of Integrated Demand Response and Energy Efficiency

1

Taking Stock of Integrated

Demand Response and Energy

Efficiency Programs

Speakers

Jason Brewington, Director, Product Management

Comverge

2

Stuart Schare, Managing Director, Energy

Navigant

Taking Stock of Integrated Demand Response and

Energy Efficiency Programs

• Driving increased enrollments

• Increasing customer engagement

• Keeping Wi-Fi devices online

• Energy savings from DR programs

• Interaction of DR and energy savings

• iDSM cost-effectiveness

Solutions

Sample Integrated Demand Response and Energy Efficiency Programs

Comverge by the Numbers

6,200,000+ energy management

devices deployed

2,000,000+ residential participants

enrolled into DR programs

100+ active utility customers

Comverge Overview

4

Demand Response

Energy Efficiency

Customer Engagement

Distributed Energy Resource

Management

An Integrated Solution – Driving More Enrollments

5

A Viable Opportunity:

“68% of customers are interested in

smart thermostat programs”

-Smart Grid Consumer Collaborative, 2015

Top Three Reasons for Enrolling in

IDSM Program

1. Control Energy Use Remotely

2. Save Money

3. Needed new thermostat/upgrade

-Navigant Survey 2016


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Direct Install






IDSM Program


2. Save Money




7

Direct Install Direct Install of BYOT






IDSM Program


2. Save Money




8

Direct Install Direct Install of BYOT “Referred” BYOT






IDSM Program


2. Save Money




9

Direct Install Direct Install of BYOT “Referred” BYOT Self-Install






IDSM Program


2. Save Money




10

Direct Install Direct Install of BYOT “Referred” BYOT Self-Install






IDSM Program


2. Save Money



CUSTOMER GOALSUTILITY GOALS

An Integrated DSM Solution

Predictable Bill

Affordable, reliable

power

Energy Efficiency

Options

Control

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Reliable, Predictable

Results

Manage Overall Cost

Effectiveness

Finding “Good Grid

Citizens”

Offer new value

additions, new

revenue streams

CUSTOMER GOALSUTILITY GOALS

An Integrated DSM Solution

12

En•gage•ment – n.

13

1. the act of engaging or state of

being engaged

-or-

2. (mechanics) being interlocked

to enable coordinated

movement.


14

Photo: Rich Niewiroski Jr.


being engaged

-or-



movement.

https://commons.wikimedia.org/wiki/User:RichN


15


being engaged

-or-



movement.

To the Great Indoors…

Moving from an “Outside the home” approach…

...to an “Inside the home” mindset

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To the Great Indoors…

Moving from an “Outside the home” approach…

...to an “Inside the home” mindset

A Spectrum of Involvement

How a device gets inside the home informs your touchpoints

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Direct Install Direct Install of BYOT ”Referred” BYOT Self-Install

The Fundamentals – Keys to Program Engagement

Mobile App

Branding

Seamless User Experience

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The Fundamentals…

1. Mobile App

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The Fundamentals…

1. Mobile App

– 60 Percent, 2013 and now*

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* SOURCE: ComScore 2016 U.S. Mobile App Report

The Fundamentals…

1. Mobile App

2. Branding

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The Fundamentals…

1. Mobile App

2. Branding

3. Seamless User

Experience

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Okay - Four Things...

Voice Control:

– Market is mature

– Integrations are growing rapidly

…a new way to engage customers

“Alexa, what’s new?”

“Hello, here is your daily update...

...It looks like you ran your A/C heavily during a critical

event yesterday; To save more money, refrain from

these activities during critical peak times.”

Mobile App Engagement – Learning from the

Broader Market

3-Month Retention Study – AppBoy, Inc.

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Mobile App Engagement – Learning from the

Broader Market

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Week 1 Week 2 Week 3 Week 4

😐

3-monthRetention

�

�

55%

37%

82%

88%�

� 29%

�

�

90%

23%

Source – Appboy 3-month Retention Study, 2017

Getting to Know You...Engagement Plan

Early Engagement is Important

Have an engagement plan

– Set up a weekly cycle

Take advantage of important touchpoints

– Direct install vs. BYOD

Getting to Know You... Engagement Plan


















Tell them something new…

OurEnergyMixCoal – 53%

Wind – 17%

Other Zero Carbon – 5%

(you contribute here)

Natural Gas – 5%

Our Energy Mix

Keeping devices online

The more the consumer engages, the

better your online metrics

Key Best Practices

– Education during install

– Call center

– Offline Notifications

©2016 Comverge - Confidential and Proprietary 30




Help is on the way… 50%

of consumers who purchase a “smart

home” device will purchase another

within a year.

©2016 Comverge - Confidential and Proprietary 31




Help is on the way… 50%

of consumers who purchase a “smart

home” device will purchase another

within a year.

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Summary

Integrated DSM provides a larger pool of potential

participants

Plan your customer engagement

Make sure your engagement portal/app is part of your

organization’s overall online strategy

Engagement improves device availability

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Learn more at:

http://www.comverge.com/home/knowledge-center

http://www.comverge.com/home/knowledge-center

/ ©2016 NAVIGANT CONSULTING, INC. ALL RIGHTS RESERVED34 / ©2016 NAVIGANT CONSULTING, INC. ALL RIGHTS RESERVED34

FROM AN M&V POINT OF VIEW…

WHAT DO WE MEAN BY INTEGRATED EE & DR

Demand Savings Energy Savings

Demand

Response

DR event peak load reduction,

peak days only.

Energy

Efficiency

Annual energy savings, every day.

1 4 7 10 13 16 19 22

Energy Savings

From DR

Demand Savings

from EE


ENERGY SAVINGS FROM DR

DOES IT NET OUT TO ZERO?


Demand

Response


peak days only.

Energy savings

before/during/after events

Energy

Efficiency

Annual energy savings, excluding

snapback effects on peak days.

1 4 7 10 13 16 19 22


TYPICAL RESIDENTIAL A/C LOAD CONTROL EVENT

ENERGY SAVINGS OR NOT?

• Snapback after

event “takes back”

a lot of the

savings from the

event

Energy saved

during the event


DEMAND AND ENERGY SAVINGS

FROM DR EVENTS

This is 0.19 kWh net

energy savings for each

hour of event duration

Net impact reflects

extra energy use

during post-event

snapback

Is this a lot

or a little?

Typical impact from A/C

load control at 50% cycling


ENERGY SAVINGS FROM DR EVENTS

Is this a lot

or a little?

This is the annual energy

savings from ten 4-hour

events over a year


ENERGY SAVINGS FROM DR EVENTS ARE USUALLY SO SMALL

THEY ARE HARDLY WORTH CALCULATING

A lot or a little?

Answer: A little

Surely this is not what we

mean by iDSM!

This is typical of

residential A/C load

control programs

A single CFL produces

more than 5 times the

energy savings of A/C

load control


INTEGRATED EE & DR

INTENTIONAL, NOT HAPPENSTANCE


Demand

Response


peak days only.

Energy savings

before/during/after events

Energy

Efficiency

Demand savings

on non-event days.

Annual energy savings, excluding

snapback effects on peak days.

1 4 7 10 13 16 19 22 1 4 7 10 13 16 19 22


iDSM CASE STUDY

SMART THERMOSTAT PROGRAM WITH DR

101 kWh 96 kWh 198 kWh

• Jointly market free WiFi thermostat and bill savings

• Customer commitment to allow DR events

• Desired iDSM Program outcomes

- Energy and peak demand savings

- Improved cost-effectiveness

Energy Savings


EE PEAK DEMAND IMPACTS

MISSING IN ACTION

Savings not statistically significant

90% confidence band crosses zero

No measured reduction

in peak demand


UNINTENDED CONSEQUENCES

DAMPENING OF PEAK DEMAND AND ENERGY IMPACTS

Many participants use the

thermostat to save during the

morning/early afternoon…

Programmed setpoint

changes during coincident

times cause increase in

compressor kW use

…but they use more at peak

and through the evening

Figure: Subset of customers whose setpoint

changes at 4pm


TOUGH TO GO IT ALONEEE AND DR PROGRAMS MAY NOT BE COST EFFECTIVE ON THEIR OWN

Synergies

• How much cost can be

shared effectively?

• Will the benefits diminish

through interactive effects?

Costs exceed benefits

for both the EE and

DR programs

Costs exceed benefits

for both the EE and

DR programs


WITHOUT SYNERGIES AN EE/DR PORTFOLIO IS NO BETTER

THAN STAND-ALONE PROGRAMS

Costs still exceed benefits


iDSM MAGIC

THE WHOLE IS LESS THAN THE SUM OF THE PARTS

Costs savings from

shared program delivery

DR benefit loss from

permanent EE load reductions

iDSM benefits

exceed costs

Q&A

47

Jason Brewington, Director, Product Management

Comverge

[email protected]

Stuart Schare, Managing Director, Energy

Navigant

[email protected]

mailto:[email protected]

mailto:[email protected]

Documents

Taking Stock of Integrated Demand Response and Energy ...energycentral.fileburst.com/EC/042617_comverge_slides.pdf · Taking Stock of Integrated Demand Response and Energy Efficiency