Symantec NetBackupTroubleshooting Guide
UNIX, Windows, and Linux
Release 7.7
Symantec NetBackup Troubleshooting GuideDocumentation version: 7.7
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Contacting Technical SupportCustomers with a current support agreement may access Technical Supportinformation at the following URL:
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Before contacting Technical Support, make sure you have satisfied the systemrequirements that are listed in your product documentation. Also, you should be atthe computer on which the problem occurred, in case it is necessary to replicatethe problem.
When you contact Technical Support, please have the following informationavailable:
Product release level
Hardware information
Available memory, disk space, and NIC information
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Operating system
Version and patch level
Network topology
Router, gateway, and IP address information
Problem description:
Error messages and log files
Troubleshooting that was performed before contacting Technical Support
Recent software configuration changes and network changes
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Technical Support .............................................................................................. 4
Chapter 1 Introduction ......................................................................... 10Recent changes to this guide .......................................................... 10Troubleshooting a problem ............................................................. 10Problem report for Technical Support ................................................ 13About gathering information for NetBackup-Java applications ................ 14
Chapter 2 Troubleshooting procedures ............................................ 17About troubleshooting procedures ................................................... 18Troubleshooting NetBackup problems .............................................. 19
Verifying that all processes are running on UNIX servers ................ 22Verifying that all processes are running on Windows servers ........... 24
Troubleshooting installation problems ............................................... 27Troubleshooting configuration problems ............................................ 28Device configuration problem resolution ............................................ 30Testing the master server and clients ................................................ 33Testing the media server and clients ................................................. 37Resolving network communication problems with UNIX clients .............. 40Resolving network communication problems with Windows
clients .................................................................................. 45About troubleshooting networks and host names ................................ 49Verifying host name and service entries in NetBackup .......................... 53
Example of host name and service entries on UNIX master serverand client ........................................................................ 57
Example of host name and service entries on UNIX master serverand media server ............................................................. 58
Example of host name and service entries on UNIX PCclients ............................................................................ 59
Example of host name and service entries on UNIX server thatconnects to multiple networks ............................................. 60
About the bpclntcmd utility .............................................................. 62Using the Host Properties window to access configuration
settings ................................................................................ 64Resolving full disk problems ........................................................... 65
Contents
Frozen media troubleshooting considerations ..................................... 66Logs for troubleshooting frozen media ........................................ 67About the conditions that cause media to freeze ........................... 67
Resolving PBX problems ............................................................... 70Checking PBX installation ........................................................ 71Checking that PBX is running .................................................... 71Checking that PBX is set correctly ............................................. 72Accessing the PBX logs ........................................................... 73Troubleshooting PBX security ................................................... 74Determining if the PBX
