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  • facebook.com/[email protected]

    Marc BenioffChairman, CEO

    BUSINESS IS SOCIAL

    4

  • 1960sMainframeComputing

    1970sMini

    Computing

    1980sClient ServerComputing

    1990sCloud

    Computing

    2000sMobile

    Computing

    2010sSocial

    Revolution

    x 10x 100x 1,000x 10,000x 100,000x

    The Social Revolution

    13

  • Sources: Comscore, Morgan Stanley, Facebook, Twitter, YouTube, LinkedIn, Wikipedia

    social users4.5 Billion

    The Social Revolution

    14

  • Social Revolution: Business is SocialEnterprise Adoption of Social Networking

    70%Companies Adopted Social

    2008 2009 2010 2011 2012

    $1.3 Trillion in value can be unlocked through social technologies.

    Source: 2012 McKinsey Global Institute Study: The Social Economy

    15

  • 123%growth in social customers

    Jun 2010Dec 2010 Jun 2011

    Dec 2011

    Fortune 100 Facebook Fan Growth

    Fortune 100 Web Traf!c Growth

    Social Revolution: Customers Flocking to Social Channels

    Source: Webtrends, The Effects of Social Networks on the Mobile Web and Website Traf!c; Google Social Media Analysis Study

    17

  • 20122009 2010 2011

    conversations per day

    150M

    Sources: Twitter, Visible Technologies

    Social Revolution: Customer Conversations Exploding

    18

  • Connect with Your Customers in a Whole New Way

    Connected Employees

    Connected Customers

    Connected Products

    ConnectedPartners

    21

  • The social revolution is a trust revolution.

    22

  • What About to Your Company?

    Your Customers, Employees, and Partners Are Connected

    Are You and Your Company Going through a Social Revolution?

    23

  • Sales Cloud: Sales is Social

    Worlds #1 Sales Application

    #1 in SFA Market Share (IDC)

    Magic Quadrant Leader (Gartner)

    Customers Have Increased Sales by 27%*

    *Source: 2012 Third-party survey of 5,500 salesforce.com customers

    44

  • Data.com: Data is Social

    Clean Your Data in One Click

    Target New Prospects

    Link Your Data to Social Networks with Social Key

    46

  • First Fully Mobile Sales Application

    Easy to Access Your Salesforce Data

    Designed for Any Device (HTML 5)

    Now Generally Available for iPad

    Salesforce Touch Generally Available

    47

  • Partners are Social: Partner CommunitiesSell as a Team with Resellers, Distributors or any Channel Partner

    Next Generation Portal: Social Community

    Private, Secure Partner Collaboration

    Pilot with Winter 13

    48

  • Service Cloud: Sunlight Search

    Federated Search EngineSearch Internal Objects Such as KnowledgeSearch External Sources Such as SharepointPilot in Winter 13

    *Source: 2012 Third-party survey of 5,500 salesforce.com customers

    61

  • Your Customers are Social: Chatter Communities for ServiceSocial Front Of!ce for Customers

    Single Place for Customer Support

    Seamless Experience Across Channels

    Pilot with Winter 13

    63

  • Marketing is Social: The Biggest Shift in 60 Years

    75

  • Marketing Cloud: Marketing is Social

    Manage Your Brand Presence Across Social Channels

    Measure Activity & Engagement

    Optimize & Target With Social Advertising

    77

  • Introducing Salesforce Chatter Communities

    Facebook for Partners, Customers, and Employees

    Trusted Security and Sharing

    Pilot with Winter 13

    90

  • Introducing Salesforce Chatterbox

    Sync Files Across Devices

    Preview/Read Documents

    Secure File Sharing

    Pilot with Winter 13

    91

  • Worlds First Social Performance Management App

    Align, Motivate, and Drive Team Performance

    Social, Transparent, Real-time

    Work Better, Together

    Work.com: Work is Social

    100

  • Salesforce Platform: Innovation is Social

    #1 Cloud Platform Market Share (IDC)

    #1 Cloud Platform (Forrester)

    800,000 Developers

    Build and Deliver Social & Mobile Apps

    CollaborationEmployee Apps

    Force.com

    ConsumerApps

    HerokuWebsites

    Site.com

    Databases

    Database.com

    ISV Services

    AppExchange

    TouchChatter

    IdentityCommunities

    112

  • AppExchange: Worlds Leading Enterprise App Marketplace1,700+ Social Enterprise Apps

    Every Major Business Category

    Easy-to-install by Admins & End Users

    Used by 70% of Fortune 100

    113

  • Introducing Salesforce IdentityIntegrated: Single Sign-On for Cloud and Mobile Apps

    Trusted: Centralized Access Management and Provisioning

    Social: Easily Exchange Chatter Data

    Standards-based: SAML 1.1 & 2.0, OAuth, OPenID Connect, & SCIM

    115

  • Introducing Salesforce.com CanvasGet Apps in Salesforce, Just Like Facebook

    Now Bring Java and .NET Apps Easily into Force.com

    Create a Seamless User Experience

    Leverage Your Existing Developers and apps

    Embed Any App

    116

  • Introducing Heroku Enterprise for Java

    Full Stack Java

    Heroku runtime

    Native Java tools

    Enterprise Support

    118

  • Introducing Salesforce Touch Platform

    Write Once, Deploy Anywhere

    HTML5, Native, Hybrid

    Trusted Security and Sharing

    119

  • Salesforce Architecture

    AppExchange Apps

    ERP

    Any System

    Finance

    Back-end SystemsAny Social Network

    Social Front-End

    Cloud, Social, Mobile

    HerokuForce.com

    Marketing

    Site.com

    AppExchangeService Work.comSales

    Database.com

    Chatter

    Data.com

    Iden

    tity

    Salesforce Platform

    Communities

    124

  • Connect With Your Customers in a Whole New Way

    Connected Employees

    Connected Customers

    Connected Products

    ConnectedPartners

    126

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