SW Cust Svc Pt 1 and Svc History-CAN

Customer Service-Tab #1









Testcase Name Description Step #

Step 1

Step 2

Step 3

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 1

Step 2

Step 3

Serach Option Title: Search

Function: Link

Precondition: Not Applicable

Step 1

Step 2

Step 3

SalesForce Option Title: Sales Force

Function: Link


Step 1

Step 2

Step 3

Step 1

Step 2

Step 3

Step 4

Step 1

Step 2

Step 3

Step 4

Step 1

Step 2

Step 3

Step 4

Update Customer Profile Option Title: Future Changes

Function: Link


Step 1

Step 2

Customer Service Option Title: Customer Service

Function: Link


Customer Number Option Title: Customer #

Function: Text Box / F2


Site ID Option Title: Site ID

Function: Drop Down


Email Opt-In Option Title: Email

Function: Text Box

Precondition: Email Address must be entered prior to test

case execution

Phone Opt-In Option Title: Phone

Function: Text Box

Precondition: Phone number must be entered prior to test

case execution

Fax Opt-In Option Title: Fax

Function: Text Box

Precondition: Fax number must be entered prior to test

case execution

Steps

1.1 Open browser

1.2 Enter URL provided in data field to access Steriworks

2.1 Click "Customer Service" Link from Main Page

3.1 "CustomerService" tab is diplayed

Press F2 key to activate list modal window

Click top right X button of modal window to exit

Reopen link select "Close" Button

Enter valid existing customer number

Enter invalid customer number

Enter in a truncated customer number ex: 5 for 0000005

Select dropdown menu to display options

Select a different site from dropdown selection

Revert back to original site value

Click "Search" Link

Click top right X button of modal windows to exit


Click "Salesforce" Link



Enter a phone number into text box

Click "Opt-In Settings" link



Enter a fax number into text box




Enter a email address into text box




Click "Update Customer Profile" Link


Expected Resuts

1.1 Browser opens successfully

1.2 Steriworks Main Page Auto Expands window to full-screen successfully

2.1 Customer Service link opens new window on foreground successfully

2.2 Customer Service window auto expands to full-screen successfully

3.1 "CustomerService" tab opens with blank fields

F2 function activates list modal window successfully

List modal window closes successfully


Customer information field populates successfully

Pop displays - No Record Found

Populates preceeding zeros and displays 0000005 correctly

Dropdown lists options successfully

Window refreshes and selected site populates successfully

"Site ID" reverts back to original value successfully

"Search" modal windows opens successfully

"Search" modal window closes successfully


"Salesforce" modal windows opens successfully

"Salesforce" modal window closes successfully


"Opt-In Settings" should highlight successfully

"Opt-In Settings" modal windows opens successfully











"Customer Future Changes" modal windows opens successfully

"Customer Future Changes" modal window closes successfully

Data

http://steriworks/steriworks

Manual Entry

Dropdown Selection

Link

Link

Manual Entry

Manual Entry

Manual Entry

Link

58

Service History Tab

Service History Tab

Service History Tab

v

v

v

Service History Tab

v

Service History Tab

v

Service History Tab

Service History Tab

Service History Tab

Service History Tab

Service History Tab

Service History Tab

v

Service History Tab

v

Service History Tab

v


Step 1

Step 2

Step 3

Step 1

Step 2

Step 3

Step 4

Step 5

Step 1

Step 2

Step 3

Serach Option Title: Search

Function: Link


Step 1

Step 2

SalesForce Option Title: Sales Force

Function: Link


Step 1

Step 2

Service History Option Title: Service History Tab

Function: Tab


Step 1

Step 1

Step 2

Step 3

Step 1

Step 2

Step 3

Apply Filter Button Option Title: Apply Filter Button

Function: Button

Precondition:

Value entered in "From Date" and "To Date" must be

selected prior to executing this testcase

Step 1

Clear Filter Button Option Title: ClearFilter Button

Function: Button

Precondition:

Value entered in "From Date" and "To Date" must be

selected prior to executing this testcase

Step 1

Site ID Option Title: Site ID

Function: Drop Down


From Date Option Title: From Date

Function: Drop Down


To Date Option Title: To Date

Function: Drop Down


Customer Service Option Title: Customer Service

Function: Link


Option Title: Customer #

Function: Text Box / F2


Customer Number

Export Button Option Title: Export Button

Function: Button

Precondition:

Export is dependent on data viewed in grid

Step 1

Document Number Step 1

Step 2

See Dispatch Tab for continued functionality

Route Number Step 1

Step 2

See Dispatch Tab for continued functionality

Option Title: Document Number

Function: Link

Precondition: Customer must have service data in grid to

be selected prior to executing this testcase

Option Title: Route Number

Function: Link

Precondition: Customer must have service data in grid to

be selected prior to executing this testcase

Steps

1.1 Open browser

1.2 Enter URL provided in data field to access Steriworks

2.1 Click "Customer Service" Link from Main Page

3.1 "CustomerService" tab is diplayed

Press F2 key to activate list modal window


Enter existing customer number

Enter invalid customer number

Enter in a truncated customer number ex: 5 for 0000005

Select dropdown menu to display options

Select a different site from dropdown selection

Revert back to original site value

Click "Search" Link


Click "Salesforce" Link


Click "Service History" Tab

Select date from "From Date" dropdown calendar

Select a different "From Date" from dropdown calendar

Enter Value into the "From Date" text box

Select date from "To Date" dropdown calendar

Select a different "To Date" from dropdown calendar

Enter Value into the "To Date" text box

Click "Apply Filter" button

Click "Clear Filter" button

Click "Export" button

Click "Manifest" Link


Click "Route Number" Link


Expected Resuts

1.1 Browser opens successfully

1.2 Steriworks Main Page Auto Expands window to full-screen successfully

2.1 Customer Servicet link opens new window on foreground successfully

2.2 Customer Servicet window auto expands to full-screen successfully

3.1 "CustomerService" tab opens with blank fields

F2 function activates list modal window successfully


Customer information field populates successfully

Pop displays - No Record Found

Populates preceeding zeros and displays 0000005 correctly

Dropdown lists options successfully

Window refreshes and selected site populates successfully

"Site ID" reverts back to original value successfully

"Search" modal windows opens successfully

"Search" modal window closes successfully

"Salesforce" modal windows opens successfully

"Salesforce" modal window closes successfully

"Service History" Tab opens successfully

Window will populate with customer data

"From Date" value is selected successfully

Selected "From Date" populates dropdown successfully

Value displays in text box successfully

"To Date" value is selected successfully

Selected "To Date" populates dropdown successfully

Value displays in text box successfully

"Service History Grid" view changes to edit mode successfully

"Service History Grid" view changes referts back to orginal data view successfully

"Export" will open new Windows Internet Explorer window for Open, Save, or Save As,

Cancel

Select open

"Export" will open new excel screen with data prepopulated in "Service History" grid

view.

"Manifest" modal windows opens to Dispatch-Service Document Details successfully

"Manifest" modal window closes successfully

"Route Number" modal windows opens to Dispatch-Route successfully

"Manifest" modal window closes successfully

Data

http://steriworks/steriworks

Manual Entry

Dropdown Selection

Link

Link

Tab

Dropdown Selection

Manual Entry

Dropdown Selection

Manual Entry

Button

Button

Button

Link

Link

58

Dispatch-Service Document Details



v


v


v


v



Dispatch-Route

v

Dispatch-Route

Dispatch-Route

Dispatch-Route


Step 1

Step 1

Step 2

Other Services Step 1

Step 2

Summary Step 1

Step 2

Manifest Option Title: Manifest

Function: Button

Precondition: Manifest Number must be populated on

screen to execute this testcase

Step 1

Step 2

Export Button Option Title: Export Button

Function: Button

Precondition:

Export is dependent on data viewed in grid

Step 1

Container ID Step 1

Step 2

Step 3

Step 4

Close Option Title: Close

Function: Button

Precondition: Screen must open to execute testcase

Step 1

Option Title: Container ID

Function: Link


Document Number Option Title: Customer #

Function: Text Box

Precondition: Link only opens with predefined information

from Sevice History Document Number Link

Option Title: Other Services

Function: Radio Button


Option Title: Summary



Containers Option Title: Containers


Precondition: Default selection on Screen

Route Step 1

Step 2

Step 3

Step 4

Step 1

Step 2

Other Services Step 1

Step 2

Route Inquiry Step 1

Step 2

Date Range Route Summary Option Title: Date Range Route Summary



Option Title: Other Services



Option Title: Route Inquiry


Precondition:Default selection on Screen

Option Title: Route

Function: Link

Precondition: Link only opens with predefined information

from Sevice History Document Number Link

Steps

Locked field

Select displays all containers on Document

Verify data

Click "Other Services" Button

Verify data

Click "Summary" Button

Verify data

Click "Manifest" Button

Verify Data

Click "Export" button

Click "Container ID" link


Reopen link to verify data

Click close lower right button

Click "Close" button

Click "Route" link


Reopen link to verify data

Click close lower right button

Click "Date Range Route Summary" Button

Verify data

Click "Other Services" Button

Verify data

Click "Route Inquiry" Radio Button

Verify data

Expected Resuts

Field does not allow for changes

Radio displays all containers on Document

"Other Services" modal displays data if other services are on document

"Summary" modal displays waste data on document

"Manifest" modal opens successfully

Window will populate with customer data

"Export" will open new Windows Internet Explorer window for Open, Save, or Save As,

Cancel

Select open

"Export" will open new excel screen with data prepopulated in "Service History" grid

view.

"Dispatch-Container Inquiry" modal windows opens successfully


Data will populate sucessfully



"Dispatch-Route" modal windows opens successfully


Data will populate sucessfully


Radio selection changes window format and enables filter selections

Facility, From Date, To Date and Route Number

"Other Services" modal displays data if other services are on document

"Route Inquiry" modal displays all stops in Route

Data

Manual Entry

Radio Button

Radio Button

Radio Button

Button

Button

Link

Link

Link

Radio Button

Radio Button

Radio Button

Documents

SW Cust Svc Pt 1 and Svc History-CAN