SV8100

Desktop Suite

Release 4October 2011

NEC Confidential

What is NEC Desktop Suite?

▐ Desktop Suite – Is a conduit between your NEC SV8100 telephone and your personal computer. Desktop telephony control Integrates with MS Outlook and other Customer Relationship

Management (CRM) applications Presence – a virtual in/out board System-wide Busy Lamp Field Shared Directories Softphone

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NEC Desktop Suite

▐ Why should you propose Desktop Suite? Applications close deals Win more deals against ShoreTel, Cisco, Mitel - everyone Become more of a solution provider to your customers by providing

tools to help increase their productivity Getting new customers is difficult. Sell more to the ones you win! Compliments SV8100 components such as InMail and InACD

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Call Charlie

Desktop Manages Your Deskset

Initiate calls from Desktop client, Outlook, ACT!, Goldmine, Salesforce, and more!

Set your call forwarding from Desktop client, Presence, Outlook, mobile device

Log in/out of your Call Center group

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Charlie’s Calling

Send Telephony Information to Your Desktop

Open contact records based on Caller ID Open forms based on number dialed Display:

Phone status of others Others Presence Call Center Information

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Must be an “always on” PC

Attendant / Receptionist

Workstation User / Callcenter Agent

Desktop Suite Shared Services

IP Softphone

Home Office

Windows XP Pro/Vista/Win7 (32 & 64)Server 2003/2008Hosts Desktop Suite’s Shared Services including: - Presence Status - Site wide BLF - Quick Message - Phone Message - Call Forward for other extensions - Shared Directory and Contacts - Mobile Presence Module

Outlook Add-in

What Components are there in Desktop Suite?

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Desktop Suite (Toolbar View)

Minimize desktop screen real estate

Last Number dialed list

Call Status indicators

User defined Speed Dial List

Access to Preferences, Call Log, Directory, etc.

Telephony feature iconsPresence Setting

User Interface docks at the top of the display and does not cover other applications. Can be set to auto hide

Access telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc

Individual Speed Dial list & Redial your last 20 calls

Access to InACD Features (new in R4)

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Desktop Suite (Window View)

Modern look and feel

My Presence setting

EnhancedBusy Lamp Field with Presence

Show onlythe toolbuttonsyou use

Retrieve names

from the SV8100

Animated Presence Changes

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Call Transfer Options

Simplify Call Transfer

Drag active calls onto an extension. Desktop

responds with color changing

feedback.Blind or

monitored transfer.

With a call in the Active Call window, click

the destination extension to

initiate a blind or monitored

transfer.

Option 1Option 2Option 3

Right click an extension to transfer to

alternate numbers – including

numbers off-site! Blind or monitored transfer.

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Hover For Call Information

More Information

Hover over another users

BLF to get current call information.

(This is a class of service enabled

feature to view and/or be viewed).

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Call Divert

Simplify Call Transfer

Redirect calls, divert them to

voice mail, or if they are in

your contacts – get more

information.

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Dial Alternate Numbers

More Productive

Dial alternate numbers from the Busy Lamp

Field

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Transfer to Speed Dial

More Productive

Transfer to Speed Dials,

including ACD queues

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InACD Features from Desktop

InACD Integration

Access InACD features

New Agent Monitor*

New Queue Monitor*

*SV8100 must be licensed for ACD/MIS

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Outlook Calendar Integration

Presence Scheduling

Schedule Presence events either from Outlook Calendar or through Desktop Suite’s Presence Scheduler.

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Presence for Mobile Users

Desktop Suite on the GO!

Desktop Users

NEC Phone System

Shared Services

Company A

Red Phoenix Web Services

iPhone/Android

BlackBerry Web Browser

Set your Presence state and call

forwarding options remotely!

Requires an Additional

license

Cloud-based Presence Server

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Answering Center Module

Multi-tenant Application

Vertical market application for Operator Services and Executive

Suites!- Manage incoming calls for a large number of different customers- Automatically display a customized greeting for the company being called- Requires Desktop Suite to be running- Easily transfer the caller to appropriate party

Requires Desktop SuiteCRM Integration

License

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Message Co-Workers

Message the Desktop or…

Send it to the LCD display!

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Collaboration Support in Windows

More Productive

Application Area

Menu Bar

Video Area

Chat Area

Requires an Additional

license

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SV8100 Application Blade

Simplified Installation

Shared Services and ACD MIS Server pre-installed

Browser-based configuration Pre-loaded with all client applications

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Download from Application Blade

Thank You