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Support andManaged
Services forAtlassian
Why Column Support and Managed Services?
Dedication
Hands-on Engagement Model
Thought Leadership
Proactive in Nature
Cost Justi�cation
This group is responsible for serving Column Managed Services customers which enables them with access and experience to a variety of real world environments & scenarios.
Our team takes “support” to the next level by actually implementing and testing �xes, instead of only making recommendations for a customer team to implement.
Column’s other Managed Services customers leverage our group for best practice advice and thought leadership around the tool.
The Managed Services team monitors your systems remotely and often is working on an issue before you know it is there.
From a cost perspective, the annual fee is generally equivalent or less than hiring a full time adminis-trator, plus you are receiving administration & support from a team of SME’s.
Column’s Support Desk professionals are ready to connect to your Atlassian system and provide trouble shooting assistance. Maximum 5 support calls. Additional calls are included with Column Managed Services.
Basic SupportIncluded with year 1 license contract
Column’s team is responsible for engaging on a strategic level to provide thought leadership and road mapping sessions as customers mature their Atlassian investment.
Platinum SupportColumn’s Support Desk professionals are ready to connect to your Atlassian system and provide trouble shooting assistance.
Column provides the necessary reporting services so that you can monitor and measure the contracted services delivered.
Column’s team is responsible for engaging on a strategic level to provide thought leadership and road mapping sessions as customers mature their Atlassian investment.
24/7 Service Desk
9/5 Service Desk
Service Desk Reporting
Strategic Guidance
Managed Service 24/7 Service Desk with Remediation option Column’s Support Desk will provide troubleshooting assistance and a hands-on approach to issue resolution.
Proactive Systems and Application Monitoring Column monitors the application processes, disk space, CPU utilization, and any other components needed to ensure optimal speed and performance.
Application Data Administration Column assists with adding, deleting, and updating Atlassian administration and con�guration data.
Application Maintenance Management Column Managed Services program provides an inclusive patch management service to ensure that your systems are current and stable.
Scheduled Delivery ReviewsColumn Managed Services provides monthly touch-point meetings with your Assigned Analyst and supporting team to go over "The goings on" of your system and service.
Remote Enhancements Column Managed Services engineers can update your work�ow, system and data con�gurations, and the look and feel of your systems to support your business needs.
Upgrade Services Remote minor version upgrades up to 2 times per contract year.
Contact Column Customer Support
888.500.7840
Column Premier Support & Managed Services combines our dedicated support sta� with our highly trained and experienced software engineers to provide customers with the best of both worlds: a proactive hands-on support o�ering that ensures your solutions utilizes best practice method-ologies for Atlassian architecture, implementation, and management. These services are available for the full Atlassian Suite of applications.
Program at a GlanceFeatures
(on-premises only)
Basic Platinum
Included withContract
Contact yourrepresentative
Contact yourrepresentative
ManagedServices
Support
9/5 Service Desk
Unlimited Support Calls (Basic is limited to 5 calls, Platinum and Managed Services is unlimited.)
24/7 Service Desk
Reporting
Scheduled Delivery Reviews
After Hours Critical Issue Remediation
Assigned/Primary Analyst
Application Monitoring
Remote Administration
Remote Enhancements
Upgrade Services
Annual Health Check
PRICING
Corporate Headquarters
10 East 22nd Street, Suite 300 Lombard, IL 60148Phone: 630.515.6660 | Toll Free: 866.265.8665, Fax: 630.271.1508Email: [email protected] | www.columnit.com
About Column Technologies
Established in 1998, Column Technologies is a global technology, management consulting, and services company with proven success across the public and private sectors. Headquartered in the United States, Column has o�ces in Canada, India, and the United Kingdom, as well as a global partner network.
The Column Technologies’ logo, product or service names are registered trademarks or trademarks of Column Technologies, Inc. All other registered trademarks or trademark logos belong to their respective companies.©2019 Column Technologies. All rights reserved. O
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