Supervisory Skills CertificateIn today’s dynamic and competitive business environment, your leadership skills need to be sharp. Are you ready to rise to the challenge?

Trident Technical College’s Supervisory Skills Program is for up-and-coming leaders and seasoned professionals, who wish to improve their supervisory skills, improve communication and business knowledge as well as develop their emotional IQ.

The program modules cover:• Leadershipandinfluence• Building a strong team• Communicating effectively• Business ethics• Emotional intelligenceThis program is offered contractually and as a public enrollment certificate.

Interpersonal Skills SeriesGreat employee teamwork is one of the most invaluable yet hardest to obtain advantages for any business. To have great teamwork, it is necessary for everyone on the team to develop great interpersonal skills to build a foundation for all to work well together. Trident Technical College’s 10-session series on interpersonal skills has been proven to help teams reach their peak performance.

This effective series of courses is designed to touch on all aspects of non-technical, people skills. It begins with the foundation of all interpersonal skills, communication and building competent presentation skills. Each session can stand alone and is facilitated in a highly interactive and personable format which in itself, extracts and develops positive personality skills among the participants.

Each 3.5-4 hour highly interactive session can be delivered as standalone classes or we are able to create a whole program to meet your employee development needs. Courses include:

Business Ethics: Ethical leadership and team morals must be adhered to for protecting the assets (material, monetary and human) of a company. This session revealsredflagindicatorsthatcouldleadtocostlybreakdowns in ethics. Compelling case studies add significantvaluetothisclass.

Communication Skills: This session lays the foundation for all interpersonal skills focusing on basic tactics that regardless of one’s communication skill level,ifpracticed,canraiseoverallproficiency.

Conflict Management: To ensure a smooth running organization, participative leaders and team members must address both technical and interpersonal conflicts.Dealingwithdifficultsituationsand/orpeopleeffectively can keep problems from going underground and undermining productivity.

Customer Service:Deliveringexceptionallypositiveand appropriate interaction involving both the internal and external customer is critical to maximizing revenues, productivity and long-term company success. This highly interactive session drives home the point to all levels of employees.

Decision Making: A structure for making decisions and solving problems is explained and practiced in this session. Also covered is the process of examining the three types of decisions, decision making tools and stimulating interaction results.

Supervisory andInterpersonal Skills Training

Contact the Trident Technical College Division of Continuing Education and Economic Development’s Business Solutions Team for more information on participating in this training opportunity, 843.574.6492.

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Diversity: One of the greatest tools a leader has is thepowerofdiversity.ThoughbrieflydemonstratedinTeamwork Part 1, this session goes into all aspects of a diverse workforce and how the team must nurture and protect the concept to spur creativity, productivity and self-sustaining goodwill.

Emotional Intelligence: More than ever, companies and organizations want leaders and employees who can manage their impulses, analyze their behaviors, and interact successfully with others while staying positive and goal driven. This session touches effectively on self-analysis, stress management and communicating well with others in a myriad of circumstances.

Participative Leadership: Modern work systems rely on everyone demonstrating leadership qualities. This session explores leadership from both the singular and communal points of view and focuses on the intangible skills one must possess to inspire and motivate others within the team.

Prioritizing Time: Teaching tactics for dealing with schedules, deadlines and goals in a safe and stress free environment is the objective of this session. Time management tools are demonstrated and strategies for reducing personal and team stressors are explored.

Respect: The cornerstone for all social and business interaction is conveying respect in every action and interaction. This eye-opening session demonstrates the concept through several exercises.

Teamwork: In successful business cultures, it is critical that employees work well in teams. This highly interactive session provides key experiential learning exercises that serve as an exciting and fun method for instilling a team culture.

Train the Trainer, Part 1: This highly interactive session teaches interesting and needed facts about the adult learner and lays out many techniques to facilitate training designed to maximize retention of information.

Train the Trainer, Part 2: (Presentation Skills) Public speaking ranks near the top of the list of fears. Using the facts and skills learned in Train the Trainer Part 1, attendees make presentations and work on overcoming any public speaking fears in a very non-threatening atmosphere.

It is the policy of Trident Technical College that no discrimination on the grounds of race, color, disability, religion, gender, sexual orientation, age, marital status, veteran status, gender identity, pregnancy, or national or ethnic origin will exist in any area of the college.

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Train the TrainerMost of our employees’ learning happens while on-the-job from our subject matter experts. We are constantly learning from our peers and helpingeachotherfindthebestpracticesforourwork. Trident Technical College’s Train the Trainer courses ensure that our on-the-job trainers are able to create an active and engaging learning environment to help with employee retention.

The two-part program covers the adult learning psychology, techniques that enable active learning and a focus on how to improve retention of information. The program also has a portion dedicated to helping the trainer prepare for a class, read their audience, handle disruptive students and reinforce verbal and nonverbal communication to maximize retention.

This program helps to give your subject matter expertstheconfidencetotrainothersinthebestpractices you need!

Continuing Education Courses for Supervisors

Five Dysfunctions of a Team: This whole or half day workshop helps team leaders understand the expectations for a cohesive team based on PatrickLencioni’smodelofTheFiveDysfunctionsof a Team. Topics covered include building trust, masteringconflict,achievingcommitment,embracingaccountability and focusing on results. Each topic delivers tools and insights on how to empower a team and ends with leaders creating an action plan on how to use the model to improve their teams’ functioning.

Giving and Receiving Feedback: This half-day workshop focuses on how to give and receive feedback in a way that is constructive for all. It also helps create the necessary awareness of proper place, etiquette and real-time reactions for others in giving and receiving the feedback necessary to keep your business growing!

Continuous Improvement: This course goes through the seven-step problem solving method and the Plan DoCheckAct(PDCA)modeltohelpleadersgettotherootcauseofanissueandfindwaystobrainstorm,explore and implement lasting solutions. This class coverstheuseoftoolssuchasFishboneDiagrams,failure mode and effects analysis, and team charters to create lasting improvements.

Performance Metrics: This half-day course reviews the different ways your business measures success. Whether it be from accuracy of creating quality products or meeting the requirements of your customers, this class will help you to understand how theprocessesyouhaveandmeasureinyourofficecanlead to a better end result for the whole company!

Basics of Project Management: This practical and concise course covers the fundamentals on skills you can apply immediately to complete projects on time, on budget and on target! The class is a half-day and willdiscusshowtoscopeaproject,defineaproblem,engage stakeholders, implement and evaluate a project.

Dive Deeper into Excel: Go beyond the basics with this Microsoft Excel course. Learn how to work with tables,sortandfilteroptions,linkworksheetsandworkbooks and create more advanced formulas to help you manage your work!

Equip your workforce with the skills they need to become a high-performance team!

Contact our sales consultant today to create your customized training plan.