PRODUCT OVERVIEW

CRM THAT PUTS INDIVIDUALS FIRST

Sugar helps you make personal, one-to-one connections with every customer. With Sugar, your entire organization can build better customer relationships that set you apart from your competitors, grow sales, improve satisfaction, and drive more effective marketing campaigns.

Sugar puts your individual needs first, unlike traditional CRM systems that focus on tracking and managing sales by using a “one size fits all” approach. Our innovative user-focused design, Sugar UX℠, is simple, engaging, and consistent whether you’re at your desk or on a mobile device. Sugar UX’s contextual intelligence helps you discover new customer insights, collaborate more effectively, and make better, faster decisions.

UNSURPASSED SUPPORT AND RELIABILITY FOR CRITICAL APPLICATIONS

Sugar Ultimate ensures you’ll have both application and developer support at your fingertips, 24 hours a day. An Ultimate subscription includes unlimited support cases, phone support with one-hour P1 response time, an assigned Technical Account Manager and technical support representative, an extended system health check and much more. SugarCRM also provides an exclusive uptime SLA for Sugar Ultimate subscribers. Contact SugarCRM Sales for complete details.

SUGAR ULTIMATEOUR MOST ADVANCED FEATURES PLUS

OUR HIGHEST LEVEL OF SUPPORT

Sugar Ultimate 2

INCREASE SALES GROWTH

AND PRODUCTIVITY

• Help your reps connect and sell, without getting bogged down with data entry

• Focus reps on the right opportunities and tasks to make quota every time

• Provide seamless team collaboration to sell more effectively

• Maximize efficiency by tailoring views and application logic to specific business roles using Role-Based-layouts

MODERN USER INTERFACE

Reduce training expense and increase adoption with Sugar UX.

• Embedded contextual intelligence panel on each page

• Activity stream shares rich content for teamwork and quick feedback

• Single-page presentation of relevant data and insight

BEST-IN-CLASS BUSINESS

PROCESS AUTOMATION

CAPABILITIES FEATURING

• Visual Designer - easy to use tool to create the building blocks of the business process

• Enhanced time-based alerts, escalations and approval workflows

• Support for complex parallel and multi-step processes

• Customizable Email Templates, Reusable Business Rules to enable complex processes

CLOUD OPTIONS SIMPLIFY

IMPLEMENTATION

Select the best hosting option for your business with Sugar’s flexible deployment.

• Sugar On-Demand (SaaS)

• Sugar On-Site behind a firewall• Public clouds (IBM SmartCloud

Enterprise, Amazon EC2, Microsoft Azure, Rackspace)

• SugarCRM partner clouds

COLLABORATION, ENGAGEMENT,

AND ANALYSIS

Have immediate visibility into data updates, activities, and interactions with Sugar activity streams.

• Engage customers socially through Twitter

• Create, manage, and analyze sophisticated marketing programs through integrations with other leading marketing automation applications

•

Meet and collaborate from within Sugar using IBM SmartCloud Engage, Google Docs, Cisco WebEx, GoToMeeting

ACCURATE SALES FORECASTING

Get reliable forecasts at the line item level; unlimited draft scenarios.

• Revenue line item forecasting• Custom forecast periods• At-a-glance pipeline and quota

achievement status

MOBILE CRM SUPPORT

Provide full productivity and flexibility for remote teams with SugarCRM Mobile.

• Work seamlessly with no-cost native apps for iOS and Android

• Reduce training and boost productivity with Sugar’s shared interface for desktop and mobile

• Leverage Sugar Logic to create custom calculated fields and dynamic screens, providing a richer mobile user experience

12x5 phone support included

Single-system management with the lowest total cost of ownership

Powerful, open platform

Designed for enterprise infrastructure deployment and integration

THE ULTIMATE IN CRM CAPABILITY TO SUPPORT YOUR BUSINESS TODAY

AND IN THE FUTURE

Sugar Ultimate

ADVANCED REPORTING AND

BUSINESS INTELLIGENCE

Make smarter decisions with enterprise-grade analytics and real-time reports.

• Expanded business analysis and decision-making capabilities with analytics powered by Sugar Connector to IBM Cognos Business Intelligence

• Customizable real-time reports, charts, and dashboards

• Multiple homepage dashboards

• Pre-configured dashboards including: sales pipeline, lead source, monthly pipeline by outcome, opportunities by lead source

• SQL reporting integrates data from various sources into a single report

READY FOR GLOBAL DEPLOYMENT

Support international teams easily using Sugar’s extensive language capability.

• 33 languages included, 80+ available via language packs

CUSTOMER SELF-SERVICE PORTAL

Enhance online customer support: trouble tickets, bug reports, FAQs.

• Increased customer satisfaction• Reduced support costs• Control over the data available

to your customers

REMOTE DATABASE BACKUPS

Receive database backups, via FTP, on a weekly basis.

• Direct access to your valuable business data

• Additional data redundancy

• Offline reports at your convenience

3

SUGAR ULTIMATE SUGAR ENTERPRISE

Support / Development

24x7x365 Support HoursIncluded for P1 cases only

Available

Phone Support Included Included

P1 Response Time 1 Hour 2 Business Hours

Support Contacts 5 4

Support Cases Unlimited Unlimited

On-Demand Services

Development Sandboxes 5 2

Document Storage on Sugar 250GB 60GB

GET YOUR FREE TRIAL OF SUGAR ULTIMATE AT

OR CALL +1 877.842.7276http://info.sugarcrm.com/trial.html

SugarCRM 10050 North Wolfe Road | SW2-130 Cupertino, CA 95014 T: 408.454.6900 | F: 408.873.2872

SugarCRM Deutschland GmbH Erika-Mann-Strasse 53 | 80636 Munich | Germany T: +49 (0) 89 1 89 17 21 00 | F: +49 (0) 89 1 89 17 21 50 sales-emea@sugarcrm.com

www.sugarcrm.com

Copyright © 2016 SugarCRM, Inc. All rights reserved. SugarCRM and the SugarCRM logo are registered trademarks of SugarCRM, Inc. in the United States, the European Union and other countries. All other trademarks are the properties of their respective companies.