Sudha
HarikrishnanMobile:[email protected]
Objective:
To associate in an esteemed organisation which provides me
opportunity to give my best, enhance my skills and knowledge with
latest trends, in conjunction with the organisation goals and
objectives.
Profile:
An enthusiastic, confident and self-disciplined, seeking an
opportunity, reinforced in the field of networking, and having
experience of 2 yearsin Helpdeskas SupportAnalyst (2nd line) &
as Accounts ProcessingExecutive in United Kingdom and to build upon
experience in the field of computing and networking.
Having command on LANDESK & TRIOLE IT Business Management
Console. Experience about logging calls, escalating calls and
evaluating the calls Working towards SLAs (Service Level Agreement)
Have hands on experience in remote support tools like PC Anywhere,
Remote Control Explorer, Bomgar, etc. Knowledge and Experience in
Epos environment. Ability to work under multiuser environment.
Ability to withstand pressure at peak intervals. Ability to carry
out day-to-day cash management system for stores all over UK &
Northern Ireland in order to manage/control their product stock
levels/wastage, also analysing transferred/Delivered products
through online by generating the SMM(Store Money Movement) report
& analysing the invoices etc.
Key Assets:
Ability to learn quickly and adaptive attitude with in working
environment. Good analytical and logical abilities. Sincerity, time
management and target oriented.
Work experience:
Worked as a Credit Card Support Analyst in Helpdesk& also as
a Accounts Processing Administrativeat Yum Restaurants
Internationals, London for2 years, Controlling and monitoring the
Epos remotely, logging calls, escalating calls and achieving SLAs
.
Educational Qualifications:
Bachelors in Electronic & Communication Engineering
K.V.C.E.T,Chennai (Anna University Affiliated) in year 2008.
Masters in Computer Networks & Security from Middlesex
University, London in year 2010.
Technical Skills:
Languages : C, Visual BasicVirtual tools : Team Viewer, Remote
Control Explorer, Pc Anywhere, Bomgar, EPRS, RMFOperating systems:
Windows XP, 2000, 2003, Vista, Windows 7Database : Oracle
Roles and Responsibilities:
RoleAccountsProcessing Executive
Duration9 months
Responsibilities Handling Cash Management Duties for store using
eprs software. Analysing stock management including deliveries and
transfers Interacting with Area manager, Regional manager regarding
the issues raised during the error Attending the meetings related
to development of my team. Solving the queries by updating above
store level.
Environment Microsoft office outlook, Windows XP, Windows
2000,Windows Vista,
RoleCredit Card Support Analyst
Duration2 Years
Responsibilities Remote support Control Logging telephonic calls
Solving the issues Escalating the calls to right desk Achieving the
SLAs
EnvironmentPC Anywhere, LAN Desk, Remote Control Centre,
Microsoft office outlook, Windows XP, Windows 2000,Windows Vista,
Oracle
Declaration :
I, Sudha Harikrishnan hereby declare that the above provided
informations are true to my knowledge, and would like to apply for
a post in your organisation.
References :
References would be given upon request.
Availability :Immediately Available
Yours Sincerely,Sudha Harikrishnan +91 7401252774
044-27431363
