Student Retention - institutional practices

Linzi J Kemp

Empire State College (SUNY)

Saratoga Springs

NYS

Agenda 10.30 - 12.20

Presention on student retention

Kemp

Contribution of processes Brainstorm - all

Analyzing and classifying current practices

Groupwork

Evaluation of results All

Completion rates

(American College Testing Program (ACT), 2006)

Retention Rates

Retention Rates

Empire State College

Comparison Group

Full time 39% 78%

Part time 55% 55%

National Center for Educational Statistics

Student Retention - Studies

1. Tinto (1975, 1993) - Relationship between academic and nonacademic influences.

2. Astin (1975,1985) - Involvement.

3. Kaufman (1988) - Organizational Elements.

4. CRM/SRM - Student Relationship Management.

Postpone and withhold your judgment of ideas

Encourage wild and exaggerated ideas

Quantity counts at this stage, not quality

Build on the ideas put forward by others

Every person and every idea has equal worth

Data Collection - Brainstorm

Data Analysis* Stars

? Question Marks

$ Cash Cows

Dogs

Established and SuccessfulPractices - known to retain students

Practices that require Investment (time/money) - for retention success

Questionable Practices - do they retain students?

Unsuccessful Practices- for retaining students

(Adapted from Boston Consulting Group, Kotler, 2006)

Evaluation