1

STATE OF THE PROVINCE: AUGUST 2011

NORTHERN CAPE PROVINCE

PROVINCIAL MANAGER : AP MVULA

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CONTENTS

Provincial Profile

Provincial Management – Organogram

Provincial Capacity – Filled and Unfilled Posts

Strategic Overview

Provincial Turn-Around Times

Service Delivery Channels – Improving Access

Provincial Finances – Budget and Expenditure

Corruption Prevention and Prosecution

Conclusions

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DISTRICT MUNICIPALITIES AND POPULATION POPULATION : 5 District Municipalities and 27 Local Municipalities ( 1 058 062)

Frances Baard

Sol Plaatjie Phokwane

MagarengDikgatlong

353 195 Pixley Ka Seme

Emthanjeni UmsobomvuRenosterbergThembelihle

UbuntuKareebergSiyancuma

Siyathemba

166 849

John Taolo Gaetshewe

GasegonyaneGamagara

Joe Morolong

173 455

Namakwa

Nama Khoi Khai Ma

KammiesbergKaroo Hoogland

Hantam Richtersveld

126 497

Siyanda

Khara HeisKheisMier

Khai GariebKgatelope

Tsantsabane

238 066

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PROVINCIAL OFFICE: CIVIC SERVICES OFFICES

SPRINGBOK

DO DE AAR

DO POSTMASBURG

RO KURUMAN

RO KIMBERLEY

SO COLESBURG

DO PRIESKA

RO UPINGTON

PROVINCIAL OFFICES: CIVIC SERVICES OFFICES

DO PAMPIERSTAD

DO JANKEMPDORP

SODOUGLAS

SO GALESHEWESO ROODEPAN

SO THLOKOMELO

CALVINIA

5

AIR AND RAIL

LO KIMBERLEYAIRPORT UPINGTON

LO KURUMAN

LO DE AARLO SPRINGBOK

LO CALVINIA

LO PRIESKA

PROVINCIAL OFFICE: IMS OFFICES (PORTS OF ENTRY)

NAKOP

VIOOLSDRIFT

SENDELINGSDRIFT

TWEE RIVIEREIN

RIETFONTEIN

ALEXANDER BAY

ONSEEPKANS

GEMSBOKMIDDELPUTS

MCCARTHYSRUST

6

SERVICES TOTAL

Provincial offices1

Large Offices3 (2 De Aar and Springbok)

Local Offices7

Ports of entries:

Land: 10 International Airport: 1International Railway: 1Sea: 0

Refugee centres 0

Temporary Service points317

Small Offices5

Mobile units9

Connected hospitals12

SERVICE POINTS

7

District municipalities in the FS.

Distribution of DHA offices within District MunicipalitiesFRANCES BAARD DISTRICT KIMBERLEY

Sol Plaatjie Large Office Kimberley

SO Roodepan, Galeshewe and Thlokomelo

Magareng Warrenton Hospital connected and the public is serviced

Phokwane Local Office Pampierstad

Phokwane Local Office Jankempdorp

Dikgatlong No Home Affairs presence (Serviced by a Mobile Office)

NAMAKWA DISTRICT SPRINGBOK

Nama Khoi Local Office Springbok

Khai-Ma No Home Affairs presence (Serviced by a Mobile Office)

Kamiesberg No Home Affairs presence (Serviced by a Mobile Office)

Karoo Hoogland No Home Affairs presence (Serviced by a Mobile Office)

Hantam Local Office Calvinia

Richtersveld No Home Affairs presence (Serviced by a Mobile Office)

JOHN TAOLO GAETSEWE KURUMAN

Ga-Segonyana Large Office Kuruman

Gamagara No Home Affairs presence (Serviced by a Mobile Office)

Moshaweng No Home Affairs presence (Serviced by a Mobile Office)

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District municipalities in the FS.

Distribution of DHA offices within District Municipalities

SIYANDA DISTRICT UPINGTON

Khara Heis Large Office Upington

Kheis No Home Affairs presence (Serviced by a Mobile Office)

Mier No Home Affairs presence (Serviced by a Mobile Office)

Khai/Garieb No Home Affairs presence (Serviced by a Mobile Office)

Kgatelope No Home Affairs presence (Serviced by a Mobile Office)

Tsantsabane Local Office Postmasburg

PIXLEY KA SEME DISTRICT DE AAR

Emthanjeni Local Office De Aar

Umsobomvu Small office Colesburg

Renosterberg No Home Affairs presence (Serviced by a Mobile Office)

Thembelihle No Home Affairs presence (Serviced by a Mobile Office)

Ubuntu No Home Affairs presence (Serviced by a Mobile Office)

Kareeberg No Home Affairs presence (Serviced by a Mobile Office)

Siyancuma Small Office Douglas

Siyathemba Local Office Prieska

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LARGE OFFICES DISTANCES FROM KIMBERLEY

LOCAL OFFICES DISTANCES FROM KIMBERLEY

1. Kimberley 1. De Aar 310

2. Upington 402 2. Pampierstad 135

3. Springbok 820 3. Jankempdorp 100

4. Kuruman 301 4. Prieska 230

5. Postmasburg 204

6. Calvinia 800

Distribution of DHA offices within PROVINCE

SMALL OFFICES DISTANCES FROM KIMBERLEY

PORTS OF ENTRY DISTANCES FROM KIMBERLEY

1. Barkly West 35 1. Alexander Bay 1200

2. Carnarvon 530 2. Sendelingsdrift 1300 (ONLY GRAVEL ROAD)

3. Groblershoop 280 3. Vioolsdrift 960

4. Douglas 100 4. Twee Rivierein 666

5. Onseepkans 624

6. Nakop 530

SMALL OFFICES DISTANCES FROM KIMBERLEY

7. Gemsbok 592

1. Colesburg 386

8. Rietfontein 672

2. Roodepan 15 9. Middelputs 521 (ONLY GRAVEL ROAD)

3. Thlokomelo 15 10. Mccarthysrust 442 (ONLY GRAVEL ROAD)

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PROVINCIAL CAPACITY

The Northern Cape Province has a total establishment of 321 officials. Civic Services: 228Immigration Services: 81Support Administration: 12

Totalestablishment

Filled Vacant Funded % Filled Posts

321 279

(Warm bodies)

42

(36 / 42 filled. Awaiting appointments

for the 6)

87%

OFFICE CAPACITY

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TRAININGTYPE OF TRAINING LEVELS NR OF DELEGATES

Management of Absenteeism Training 6-9 7

Immigration Services Training 6 36

Online Reporting Tool Training 8-10 2

Immigration Services Training 6 36

Provincial APP Workshop 7-13 29

Induction Workshop for managers 8-13 22

Asset verification workshop 8-10 28

Online reporting refresher course 7-13 13

Public Service Induction 6-10 22

Civics Training 6 30

Compensation of Occupational injuries and diseases Act Training

6-10 18

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People with disabilities

SALARY LEVELS

FEMALES MALES TOTAL

A C I W A C I W 16 - - - - - - - - - 15 - - - - - - - - - 14 - - - - - - - - - 13 12 - - - - - - - - - 11 - - - - - - - - - 10 9 - - - - - - - - - 8 - - - - - - - - 7 - 6 1 3 - - 1 1 - - 6 5 - - - - - - - 4 - - - - - - - 1-3 GRAND TOTAL 1 3 - - 1 1 - - 6

6/279= 2,15%

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Management team Regional Offices

PROVINCIAL MANAGERMR AP MVULA

LARGE OFFICE KIMBERLEY

MRS DS ARENDSE

LARGE OFFICE UPINGTON

MR MN NGAKA

DMO: MR RJ ABRAMS

LARGE OFFICE KURUMAN

MS SC GOPANE (A)

DIRECTOR: FINANCE MS FL KHOZA

LOCAL OFFICE DE AAR

MR M VAN SYFER

LOCAL OFFICE PAMPIERSTAD

MR E MONAMETSI

LOCAL OFFICE JAN KEMPDORP

MR L SEDUMEDI (A)

LOCAL OFFICE POSTMASBURG

MR T SECHOGELA (A)

LOCAL OFFICE CALVINIA

MS H HOBONGWANA

LOCAL OFFICE PRIESKA

MR S MBALULA

LOCAL OFFICE SPRINGBOK MR P DAVIDS

SO Thlokomelo , SO Roodepan, SO Galeshewe

SO Colesburg SO Douglas

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Management team IMS Border Posts

NAKOP MR BA van der

Westhuizen

MCCARTHYSRUST

Ms N Witkoei (A)

TWEE RIVIEREIN

Mr. C Van Rooi

VIOOLSDRIFT

Ms VF Van Wyk

GEMSBOK

Mr. AW Williams

MIDDELPUTS

Mr. JJW Mmoloki (A)

SENDELINGSDRIFT

Ms A Engelbrecht

ALEXANDER BAY

Mr. F Snyman

ONSEEPKANS Ms C Miennies (A)

UPINGTON AIRPORT

No Establishment

RIETFONTEIN Ms H Du Plessis

PROVINCIAL MANAGERMR AP MVULA

DMO: MR RJ ABRAMS

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STRATEGIC OVERVIEWSTRATEGIC OVERVIEW

VISION STATEMENT

A safe, secure South Africa where all of its people are proud of, and value, their identity and

citizenship.

MISSION

The efficient determination and safeguarding of the identity and status of citizens and the

regulation of migration to ensure security, promote development and fulfil our international

obligation.

VALUE STATEMENTThe DHA is committed to be:•People-centred and caring, Patriotic•Professional and having integrity, •Corruption free and ethical,•Efficient and innovative.

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OUTCOMES DERIVED FROM GOVERNMENT’S MANDATE & THE MTSF

1. Improved quality of basic education

2. A long and healthy life for all South Africans

3. All people in South Africa are and feel safe

4. Decent employment through inclusive economic growth

5. A skilled and capable workforce to support an inclusive growth path

6. An efficient, competitive and responsive economic infrastructure network

7. Vibrant, equitable and sustainable rural communities with food security for all

8. Sustainable human settlements and improved quality of household life

9. A responsive, accountable, effective and efficient local government system

10. Environmental assets and natural resources that are well protected and continually enhanced

11. Create a better South Africa and contribute to a better and safer Africa and World

12. An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship

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National Agenda…(12 Outcomes)

ECONOMIC SECTOR AND

INFRASTRUCTURE DEVELOPMENT

Decent employment through inclusive economic growth

Skilled and capable workforce to support an

inclusive growth path

An efficient, competitive and

responsive economic infrastructure

network

SOCIAL PROTECTION,

COMMUNITY AND HUMAN

DEVELOPMENT CLUSTER

Quality Basic Education

A long and health life for all South Africans

Sustainable Human Settlements and

improved quality of household life

Protect and enhance our environmental assets and natural

resources

Vibrant, equitable, sustainable rural

communities contributing towards

food security

GOVERNANCE & ADMINISTRATION

CLUSTER

Responsive, accountable,

effective and efficient local government

system

An efficient, effective and development

orientated public service and an

empowered, fair and inclusive

citizenship

JUSTICE CRIME PREVENTION &

SECURITY CLUSTER

All People in South Africa are free and

feel safe

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COMMITMENTS FOR THE DHA IN MINISTER’S P.A.

(3) All people in South Africa are and feel safe

• Securing the identity and status of citizens

• Completion of all strategic information and identification projects within already defined budgets and time frames

• Effective and efficient refugee management strategies and systems

(5) A skilled and capable workforce to support an inclusive growth path

• In contributing to the level of skills and general economic development in South Africa targets need to be set to realise a positive skills migration trend of around 50,000 migrants annually. Focus should be on critical skills shortages, supportive of the medium term strategies and outcomes adopted by government

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COMMITMENTS FOR THE DHA IN MINISTER’S P.A.

(12) An efficient, effective and development oriented public service and an empowered, fair and inclusive citizenship

OUTPUT: Service delivery access and quality

TARGETS :

1. The registration of every child birth within 30 days of delivery.

2. The issuing of identity documents to every South African 16 years and above.

3. Registering of all deaths and the provision of accurate statistics in this regard by the end of each financial year, covering the previous calendar year.

4. Turnaround times for all services, queuing times and unit costs per service

5. The maximum distance for a citizen to travel to access Home Affairs services

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PROVINCIAL STATISTICS

TYPE OF DOCUMENT APPLICATIONS COLLECTED

APRIL TO JUNE 2011

DOCUMENTS DISTRIBUTED/ISSUED

APRIL TO JUNE 2011

PASSPORTS Total Passports = 3790

Emergency = 137

Temporary = 1119

Total Passports = 3884

Emergency = 137

Temporary = 1119

ID’S 7496 9630

TIC’S 886 886

BIRTH 1-31 DAYS 3758 3758

BIRTH 1-12 MONTHS 1646 1646

BIRTH 1-14 YEARS 964 964

MARRIAGE CERTIFICATES 2404 2404

DEATH 3320 3320

LRB 509 248 Birth Certificates issued

185 ID’s issued

NATURALISATION 4 0

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SCHOOLS REPORT

71 /266 SCHOOLS VISITED

APPLICATIONS COLLECTED

DOCUMENTS DISTRIBUTED

ID’s 1147 879

LRB’s 3

MOBILE TRUCK APPLICATIONS COLLECTED

DOCUMENTS DISTRIBUTED

LRB 474

ID’s Re-issue: 1764

First Issue: 3390

Re-issue = 1917

First Issue = 3699

Passport 258

Birth 1817 1817

MOBILES REPORT

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Duplicate Identity Documents

Received On Hand Resolved

48 201 68

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HEALTH CENTRES CONNECTED

District Nr of Health Facilities visited not connected

Nr of Health Facilities connected

Nr of birth registrations in total for Campaign (Hospital and Outreach mobiles)

STATISTICS APRIL, MAY and JUNE 2011 CONNECTED HOSPITALS AND OTHER

Frances Baard 7 4 Kimberley Hospital

Warrenton Hospital

Kimberley MediClinic

Galeshewe Day Hospital

Hartswater Hospital

Pampierstad CHC

Jankempdorp Hospitals

114

96

125

16

52

31

29

Siyanda 4 3 Gordonia Hospital

Postmasburg Hospital

Upington MediClinic

Kakamas Hospital

62

35

49

Pixley Ka Seme 3 1 Manne Dipico Hospital

De Aar Hospital

Prieska Hospital

38

6

2

John Taolo Gaetshewe

2 2 Bathlaros Hospital

Kuruman Hospital

141

82

Namakwa 2 2 Dr Van Niekerk Hospital

Abraham Esua Hospital

36

4

TOTAL 10 12 918

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Summary of ID Application Turn-Around Time:

ID Book Dispatched From BVR To Receipt At Office Of Application (Days)

Month: July-2011

Day Start Week Ending:

ProvinceRank

(MTD)MTD / Full month

Western Cape 1 2.07

Gauteng   2 2.37

Free State   3 2.63

North West   4 2.73

Limpopo   5 3.22

KwaZulu Natal 6 3.37

Eastern Cape 7 3.81

Northern Cape 8 5.07

Mpumalanga 9 6.33

All Provinces   3.47

NORTHERN CAPE SERVICE DELIVERY TURN-AROUND TIMES

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NORTHERN CAPE SERVICE DELIVERY TURN-AROUND TIMES         

Summary of LRB Application Turn-Around Time:

Application Received at Office to Application Dispatched to BVR (Days) - Applicant

Month: July-2011

Day Start    

Province Rank(MTD)

Time

MTD / Full month

Ave Time Volume

Northern Cape 1 1.57 93

North West   2 2.03 456

Mpumalanga 3 2.07 253

Free State   4 2.09 302

KwaZulu Natal 5 2.58 1,408

Gauteng   6 2.60 716

Eastern Cape 7 2.79 693

Western Cape 8 13.44 300

Limpopo   9 14.52 355

All Provinces   4.76 4,576

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Summary of LRB Application Turn-Around Time:

Application Received at Office to Application Dispatched to BVR (Days) - Informant

Month: July-2011

Day Start    

Province Rank(MTD)

Time

MTD / Full month

Ave Time Volume

Northern Cape 1 1.33 49

Mpumalanga 2 1.77 142

Gauteng   3 1.79 477

Eastern Cape 4 1.82 557

North West   5 2.14 297

Free State   6 2.21 249

KwaZulu Natal 7 2.55 993

Limpopo   8 7.56 202

Western Cape 9 13.12 115

All Provinces   3.46 3,081

NORTHERN CAPE SERVICE DELIVERY TURN-AROUND TIMES

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INSPECTORATE SECTION

ARRESTS & DETENTIONS COLLECTED

FROM 01 JAN – 30 JUN ‘11

NATIONALITIES DETAINED ARE FROM THESE COUNTRIES

HIGHEST NUMBER ARRESTED AND DETAINED IN TERMS OF NATIONALITY

385

Senegal, Bangladesh, Lesotho, Ghana, Zimbabwe, Malawi, Botswana, Pakistan, Tanzania, Ethiopia, Somali, Mozambique, Nigeria, Zambia, Zimbabwe, Burundi, Cameroon, China, Angola, Uganda , Swaziland, Namibia , Congo and Somalia

Lesotho , Mozambique and Malawi

DEPORTATIONS FROM 01 JAN – 30 JUN ‘11

NATIONALITIES DEPORTEDARE FROM THESE COUNTRIES

HIGHEST NUMBER DEPORTED IN TERMS OF NATIONALITY

273

Senegal, Bangladesh, Lesotho, Ghana, Zimbabwe, Malawi, Botswana, Pakistan, Tanzania, Ethiopia, Somali, Mozambique, Nigeria, Zambia, Zimbabwe, Burundi, Cameroon, China, Angola, Uganda , Swaziland, Namibia , Congo and Somalia

Lesotho , Mozambique ,Malawi and Zimbabwe .

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INSPECTORATE SECTION

Transgression for arrests, detention & deportations

Overstay validity of given permits eg. Sec 22 permits

Illegal employment i.e. No. work permit

Contraventions of conditions on which allowed to remain in the country.

Aiding & abetting on illegal foreigner to acquire SA ID’s through misrepresentation/fraudulent means.

Attempting to defraud the department in obtaining SA ID’s

Aiding abetting an illegal to acquire SA ID’s Through misrepresentation/ fraudulent means by:

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PERMIT SECTION

TYPE OF PERMIT APPLIED

Jan to June 2011

ISSUED

Jan to June 2011

NATIONALITY

(Bold the highest in terms of applications)

WORK PERMITS 193 110 Taiwan, Bangladesh, Zimbabwe, Nigeria, Botswana, Ghana

RELATIVE PERMITS 202 122 Bangladesh, Pakistan, Lesotho, Zimbabwe, Botswana, Ethiopia, Congo, Uganda, Chinese, Namibia, Egypt, Nigeria, Malawi, Burundi, Senagal, Poland, Thailand

STUDY PERMITS 49 18 Namibia, Zimbabwe, Cuba, Botswana, Lesotho Swaziland, Ghana

VISITORS PERMIT 49 25 India, England, Zimbabwe, Lesotho, Switzerland, Portugal, Uganda, Gana, Namibia, Ireland, Botswana, Senegal,

BUSINESS PERMITS 4 1 Chinese, Nigeria, Pakistan

GENERAL WORK PERMITS 6 4 India, Zimbabwe, Nigeria, Congolese

RETIRED PERSONS PERMIT 1 1 Switzerland

MEDICAL PERMIT 8 3 Namibia, Lesotho, Nigeria, Zambia, Portuguese

TOTAL 512 284

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IMMIGRATIONS STATISTICS – 6 MONTHS PERIOD

PORT CONTROL STATISTICS

PORT

Arrival Departure TOTAL

RSA Foreigner RSA Foreigner  

Onseepkans 1550 1098 1808 1050 5506

Alexander Bay 6880 10445 7029 10533 34887

Vioolsdrift 33353 35826 32510 41358 143047

Sendelingsdrift 75 8 97 38 218

Twee Rivierein 1668 1290 1886 1344 6188

Nakop 23419 21472 29176 24304 98371

Rietfontein 2436 2296 2585 2578 9895

Gemsbok 1856 3648 2773 3710 11987

Middelputs 1325 1406 1152 1307 5190

Mccarthysrust 2838 3328 2676 3387 12229

Upington Airport 258 397 272 422 1349

TOTAL 75 658 81 214 81 964 90 031 328 867

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27

BUDGET ITEM Budget 2011/12

Actual Expenditure YTD(R)

Outstanding Commitments

Total Projected expenditure

YTDSavings/ (Overspending)

YTDBudget Expenditure(%)

R' thousand 

1 2 3 4 (2+3)

5 (1-4)

6 (4÷1)

Compensation of Employees

66, 896,000 16, 489, 284 0 62, 341, 979 4, 554, 021 24%

Goods and Services

8, 582, 000 2, 528, 189 342,178 9, 986, 000 - 1,404, 000 29%

TOTAL 

75, 478,000 19, 017,473 342,178 72, 327, 979 3, 150, 021 25%

PROVINCIAL FINANCES – BUDGET AND EXPENDITURE

32

Projected Overspending: R 1, 404 million on Goods and Services

An increase in expenditure is attributed to the following:

• 36 vacant posts that were filled

• 6 vacant posts that will be filled

• Personnel related expenditure ie. Accommodation, traveling, S&T, Training

• Inflation increase

The Province, has however, implemented cost saving measures to curb overspending on Goods and Services.

The projected under spending on Compensation of Employees is as a result of a saving caused by late appointments of staff.

PROVINCIAL FINANCES – BUDGET AND EXPENDITURE

33

COMMUNICATION STRATEGY (Awareness Campaigns)

Awareness strategies are facilitated through the following strategies:

Communication Local Radio Stations

Communication slots on Local Radio Stations such as Motshweding FM, Radio Teemaneng, X-K FM (Platfontein), NFM Radio, Radio Kaboesna, Valtar FM, Magareng FM, Vaal Times, Ulwazi FM and Radio Riverside

Print Media Communications Slots in Local Newspapers such as The Gemsbok and the Volksblad.

Imbizo’s and Outreach Programs / Mobile Units

Mobile Itinerary schedules visits daily to different service point and Information sessions also provided in collaboration with other stakeholders

Door to Door visits

Door to door by officials and CDW’s

ID distribution on Mobiles include Door to Door delivery in partnership with CDW’s who assist by raising Awareness. Special house visits to deliver ID’s for disabled, the ill and the old-age

Stakeholder Involvement

CDW’s, District and Local Municipalities, Department of Education,

Assist with identifying the beneficiaries and accompany Home Affairs officials on Door to Door. District and Local Stakeholders Forum will participate with ongoing Awareness raising amongst communities. Currently, the Department has a good communication with schools who assist by encouraging learners to apply. ID’s are delivered back to schools / learner.

Hospitals In collaboration with the Birth Campaign

During the Registration of Births, officials ensure that they deliver ID’s at hospitals when applicable.

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STAKEHOLDER FORUMS IMPACT ON SERVICE DELIVERY

District Municipality

Local Municipality

Impact of Local Government Elections Current status of Forum

Frances Baard Municipality

Sol Plaatjie

Dikgatlong

Phokwane

Magareng

Some members were supportive to our call for our clients to come and collect the identity documents, we handed the list of identity documents to them to distribute to their localities.

Local Mayors supportive, collect lists of identity documents of areas and distributes at areas of jurisdiction for applicant to come and collect their ID’s.

48 Id’s were issued on election day.

Imbizo held in Phokwane:

Stats accumulated:

ID applications: 5

Enquiries: 20

Marital status verifications: 3

Many people wanted to apply under the impression that the services will be for free due the Minister being present.

Siyanda District Municipality

Khara Heis

Kheis

Mier

Khai Garieb

Kgatelope

Tsantsabane

Free ID Campaign Awareness raising on radio stations.

Local Mayors assisted with the arrangement of special campaigns in their areas, also funded documents for poor community members.

Local Mayors, CDW’s and other stakeholders assisted with needs analysis, transport, advertisement of campaigns and transporting of community members to central point for service delivery.

19 Augustus 2011 in Kakamas

 Applications collected:

ID applications: 7

LRB – 2, Births - 8 3

Passport – 1 ,ID Deliver – 8

John Taolo Gaetshewe

Gasegonyana

Gamagara

Joe Morolong

Stakeholder Forums met on 16 August 2011 and 22 August 2011 to discuss service delivery on Women’s Month and general Service DeliveryTwo Service Delivery Events will be held in September 2011. It was agreed by forum members to have meetings monthly.

Service Delivery Day held in Maipeng Village on 25 August 2011.Stats accumulated: ID Applications: 5LRB: 1Birth certificates: 1

35

STAKEHOLDER FORUMS IMPACT ON SERVICE DELIVERY

District Municipality

Local Municipality

Impact on Service Delivery Current status of Forum

Pixley Ka Seme Emthanjeni

Umsobomvu

Renosterberg

Thembelihle

Ubuntu

Kareeberg

Siyancuma

Siyathemba

On Election day, total of 84 ID’s were handed out to clients out of 118 that were in office. Three (3) TIC’s were issued on the spot to potential voters

People were mobilised to collect their ID’s via the use of different stakeholders

Communication between forums and department is very good however the attending of meetings is a challenge due to schedule clashes.

Next meeting scheduled for 30 August 2011 in Emthanjeni

New chairperson to be elected on 31 August 2011 in Renosterberg

New chairperson to be elected on 02 September 2011 in Umsobomvu

Meeting scheduled for 06 September 2011 in Thembelihle

Namakwa Nama Khoi

Khai Ma

Kammiesberg

Karoo Hoogland

Hantam

Richtersveld

12 August 2011 stakeholders forum for Richtersveld was held in Port Noltloth , the Deputy Chairperson was elected. Discussions on services delivery and make sure everyone in Richtersveld know about the projects that we busy with in the Department.

11 August 2011, Khai-ma stakeholders forum meeting was held in Poffader , but not all the members was not present because of transport problems, then we scheduled a meeting in Onseepkans for the 18 August and still could not get the Mayor, MM and speaker.17 August 2011 Noma khoi and the district forum meeting was held in Springbok, both was a success.

19 August 2011 Kamiesberg stakeholders forum was hled in Garies, the launch was discuss and the dffenet campaigns, we will informed the Kamiesberg community about the projects by sending out pamphlets.

We will have a slot on the local radio NFM every second Friday as from 19H00.

we have printed pamphlets that will be distributed to all stakeholders forum.

We have sent out pamphlets to different churches in the Namakwa district to inform clients about the birth registration, LRB and ID’s for 16 year and older.

We will be having a road show as from the 20 Sept 2011.

The district stakeholders forum has also propose a article in the local news paper and GCSI will be responsible for the payment.

36

SPECIAL PROJECT: MBOMBOZI PROJECT

This project was piloted in the John Taolo Gaetshewe Municipality in October 2010 as part of the NPR Campaign. Stakeholders included SASSA, SIU and SAPF. The project was escalated in February 2011 to Siyanda District Municipality and in March 2011 to Namakwa District Municipality.

•The purpose of the project was to document destitute communities to verify documentation as issued by DHA for the purpose of receiving grants at SASSA and to enable SASSA; through correct documentation; to register new grants.

•Detection of 2 Botswana citizens receiving grants in South Africa. Further investigations by IMS and stakeholders to be conducted.

• 13 423 beneficiaries documents were verified and 15 072 birth certificates were verified for grants.

•As a result of the 141 birth registrations, 179 new grant applications were completed.

• 219 grants were cancelled due to the verification process and 57 suspended. A future saving for Government totals to R6 144 000.00

•ID applications : 506•Birth Registrations : 141•LRB’S : 93•Passport applications : 49•BMD Certificates handed over : 119•Arrested : 1 Lesotho citizen•Deported : 1 Botswana citizen•Citizenship : 1 Fraudulent Citizenship

37

MBOMBOZI PROJECT

The following hotspots were identified for the continuation of the Project by Stakeholder Forum consisting of DHA, SASSA, SIU and SAPF.

District Municipality Towns identified

Frances Baard Pampierstad, Hartswater and Thlokomelo

John Taolo Gaetshewe Cassel, Bothitong

Siyanda Rietfontein, Loubos, Philandersbron, Welkom and Askam

Namakwa Port Nolloth, Alexander Bay

Pixley Ka Seme None

38

Departmental Hotline displayed at all offices for clients

Provincial Champions and DHA top management photos with numbers visible for public to report poor service.

Open door policy by PM and office managers

Suggestion Box for public members.

Queue Management System (QMS) at LO Kuruman

Customer service delivery feedback forms

Complaint Register

MEASURES IN PLACE TO MONITOR SERVICE DELIVERY:

39

ACHIEVEMENTS

Improved and increase in capacity at Small Offices and Mobile Units (36 posts)

32 stakeholder forums have been launched in the 2010/2011 financial year

The Mbombozi Project was piloted in the John Taolo Gaetsewe Municipality in October 2010 as part of the NPR Campaign. Stakeholders included SASSA, SIU and SAPF.

12 Hospitals have been connected for online hospital connectivity

Refurbishment of large and locals offices: Kimberley, Upington, Pampierstad, De Aar and Postmasburg according to the new Departmental specifications

Appointment of Director: Finance and supporting staff

Increased detection and deportation of illegal foreigners

Employee Wellness held a health day for staff at Upington and Kimberley

40

CHALLENGES

WAY FORWARD

Launching of Provincial Stakeholder Forum

Strengthening relationships with current stakeholder forums and ensuring maximum functionality

Prioritize filling of vacant posts

Prolonged turn around time of client queries

Prolonged turnaround time of permits

Scarcity of appropriate office space for Footprint expansion

Vastness of Province impacts negatively on availability of resources

Shortage of Immigration officials at Ports of Entry

41

LARGE OFFICE UPINGTON REFURBISHED

42

KALAHARI FERRARI

43

THANK YOU

DANKIE

TCAKA (KHWE)

PHANDU (XUN)

KE A LEBOGA (TSWANA)