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STATE BANK OF INDIA

REQUEST FOR PROPOSAL (RFP) FOR SUPPLY, INSTALLATION , OF IP-PBX SYSTEM

AT STATE BANK OF INDIA , LOCAL HEAD OFFICE ,1, STRAND ROAD,

KOLKATA-700001

TABLE OF CONTENTS:

Sr. No. Subject Page No.

1. Notice Inviting Tender (NIT) Detail 2-4

2. Pre-qualification Criteria 6

3. Term and Conditions 7-8

4. Technical Specifications of Digital IP-PBX (Annexure- I) 9 -13

5 Format of application form ( Annexure-II ) 14

6 Format of forwarding letter ( Annexure-III ) 15

Following terms are used in the document interchangeably to mean:

1.RFP means this “RFP document” 2.OEMs means “Original Equipment Manufacturers” 3.Tender means RFP response documents prepared by the bidder and submitted to Bank.

State Bank of India Premises & Department, 9th Floor, Local Head Office, Block -B,Samirddhi Bhavan, 1, Strand Road Kolkata-700001 Tel: 033-22420135

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STATE BANK OF INDIA

Local Head Office, Kolkata

REVISED TENDER NOTICE

Please refer to our earlier tender invited from 28.03.2017 to 12.04.2017: State Bank of India (SBI) invites sealed tenders under two cover system through pre qualification of vendors Supply,Installation,Testing and Commissioning of IP-PBX ( equipped

with 24 CO Ports, 16 Digital Extn Ports, 256 Analog Extn Ports and further

expandable to 300 Extns ) at State Bank of India. Local Head Office ,Kolkata Samriddhi Bhavan Complex, 1, Strand Road , Kolkata-700001 Details of tenders are as under: 1. Name of Work : Supply and installation of IP-PBX at State

Bank of India. Local Head Off ice , Samriddhi Bhavan Complex, 1, Strand Road , Kolkata-700001

2. Time allowed for completion : 7 weeks 3. Earnest Money Deposit : Rs.13,000-00 . EMD shall be accepted only in

the form of Banker's Cheque /Demand Draft issued by any Scheduled Bank. In favour of STATE BANK OF INDIA , payable at KOLKATA

4. Estimated Cost : Rs.13.0 lacs 5. Cost of tender documents : Nil. 6. Availability of Tender Documents : Revised tender document to be downloaded

from the the Bank's website from 13.04.2017 to 25.04.2017

7. Security Deposit : 5% of contract value . Last date and time of receipt of

tenders : Upto 2.30 P.M on 25.04.2017

9. Address at which the tenders are to

be submitted : The Assistant General Manager (P&E)

State Bank of India Local Head Office Premises & Estate Department Samriddhi Bhavan

Block-B (9th floor) 1 Strand Road Kolkata 700 001

10. Date and time of opening of tender : 25.04.2017 at 3.00 P.M.

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11. Place of opening tenders : The Assistant General Manager (P&E) State Bank of India, Local Head Office Premises & Estate Department

Samriddhi Bhavan, Block-B (9th floor) 1 ,Strand Road, Kolkata -700 001

12. Defects Liability Period : 12 months from the date of virtual completion

of the work 13. Validity of offer : 3 (three) months from the date of opening of

price bid of tender. 14. Liquidated Damages : As per terms and conditions 15. Tender will have to be submitted in two parts Cover-I ( technical bid) Cover-I (Technical Bid) : superscribed with “Supply,Installation,Testing and

Commissioning of Digital IP-PBX at State Bank of India. Local Head Office ,Kolkata” The first cover will contain 1) Earnest Money Deposit of Rs. 13,000-00 ( Demand Draft / Bankers cheque) 2) Basic Information of the applicant duly filled in application from.(ANNEXURE-II) 3) Copy of establishment certificate of the firm. 4) Copy of audited balance sheet Profit & Loss sheet for average annual turnover for last three years i.e 2013-14 , 2014-15 and 2015-16 financial year. 5) Copy of work 7 years of experience for similar works .please enclose copies of at least 5 nos of work order of installations for similar work. 6) Duly signed general terms & conditions of contract 7) Duly signed Tender technical specification etc. (ANNEXURE-I) 8) Valid PAN / TAN No, Service tax ,Trade License ,and VAT. 9)Technical Specifications accepted, duly signed and stamped each page.(ANNEXURE-I) 10) copy of address proof of Support locations at Kolkata 11)Forwarding letter as per format (ANNEXURE-III) 12) Copy of authorization letter from OEM and offered product certification from OEM (in case of dealer)

Cover-II (Price Bid) : The price bid wil l be invited through e-tendering from qualif ied bidders only, as per pre-qualification criteria stipulated in the tender.

16. Cover-I will be opened on 25.04.2017 at 3.00 P.M in the presence of Tenderers who

desire to attend. All pages of the tender document shall be signed by authorized signatory and stamped.

All corrections shall be duly signed and stamped. Bids received after the above date/time will not be considered. Conditional tenders are not acceptable. In case of any deviation, a separate detailed

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deviation statement may be enclosed. If no deviation statement is enclosed, then it will be

deemed that the tenders has accepted all our terms and conditions

Delays in submission of any part arising out of the postal irregularities/or any other at any stage will not be considered. Also the Bank will not be responsible for damage in transit in case of Postal Delivery.

In case the date of opening of tenders is declared as a holiday, the tenders will be opened on the next working day at the same time. SBI has the right to accept/reject any/all tenders without assigning any reasons. NOTES: a. Information has to be filled up in application form specifically in the enclosed format. Please do not write remark “As indicated in the Brochure or enclosed”. b. Information shall be limited to the Applicant. If any relevant data concerning the Group of Companies, to which the Applicant belongs, is desired to be given, the same shall be rejected. c. Applicant not providing details or with insufficient details shall be rejected. d. All pages shall be signed and stamped with the rubber seal of the establishment. The The person/persons who will be signing the tender documents on behalf of the organization must have necessary authorization/ Power of Attorney to do so. e. If the space in the Pro forma is insufficient for furnishing full details, such information shall be supplemented on separate sheet of paper, stating therein the part of the Pro forma and serial number. Separate sheet shall be used for each part.

For and behalf of State Bank of India

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Pre-qualification Criteria:- For Supply,Installation,Testing and Commissioning of IP -PBX at State Bank of India. Local Head Office ,Kolkata”

Sr. No Pre-Qualification Criteria Compliance(Yes/ Remarks (if any)

No)

1.

Earnest Money Deposit of Rs 13000-00 in form of demand draft/banker cheque , In favour of State Bank of India , Payable at Kolkata

2. a) Original Equipment Manufacturer (OEM) should be listed in Gartner’s Magic Quandrant 2016

b) In case Authorized dealers offered product should be in the Gartner’s Magic Quandrant 2016

( copy of authorization letter to be enclosed in case of dealer)

3. The Bidder should have successfully

Implemented at least five (05 ) nos. Similar EPABX installation in

at least Nationalized Banks/Financial institutions/Central or State Government organizations /PSU / Reputed MNCs

The bidder must have executed the orders of similar nature and magnitude. The certificate to

this effect from the organization should be furnished along with Technical bid. Letter of satisfaction is to be provided from the organizations where the bidder has installed the

equipment.

4.

The average annual financial turnover of vendor during last

3 years ( 2015-16, 2014-15, 2013-14) should be at

least equal to 30% of the estimated cost. ( Please

enclose Audited, Profit & Loss Account and Balance

Sheet for the year ending March-2014, March-2015 &

March 2016 for turn over)

5 The bidder must be in the business of similar nature of works last 7 years.

a) Copy of firm registration / establishment certificate

b) copy of work order to ensure 7 years experience needs to be enclosed.

6 a) Copy of PAN / TAN No. b) SERVICE TAX

c) VAT/ CST d) Trade License ( copies of all documents needs to be enclosed)

7 Support locations at Kolkata

(copy of address proof to enclsoed)

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TERMS AND CONDITIONS

SUPPLY, INSTALLATION & COMMISSIONING OF IP-PBX AT LHO KOLKATA

IMPORTANT: Please read this document carefully. The terms and conditions are not negotiable. Please remember to enclose one signed copy of these terms and conditions with the “TECHNICAL BIDS” . 1. Validity: The rates quoted by you should be valid for 6 (six) months from the date of opening of

the commercial bid. The Bank, however, reserves the right to call for fresh quotes at any time when considered necessary.

2. Please read the annexure carefully before submitting your quotes. 3. No change will be permitted in the technical quotes, whatsoever, once they are opened. 4. The vendor should have VAT registration in the state of West Bengal. A copy of the

certificate in this regard should be enclosed with the technical bid. They should also have an arrangement for delivering the materials in West Bengal.

5. Vendor should have support locations at Kolkata. . 6. The vendor should have adequate number of Service Engineers with proper

telephone/mobile numbers. 7. Vendor should be able to provide after sale service/ warranty support (on site) in all the

branches/offices located in different parts of North East where hardware will be supplied by the vendor within a reasonable time (within 2 hours in State Capitals, within 12 working hours in District Head Quarters and within 24 working hours in places other than State capitals and District headquarters).

8. SBI reserves the right to accept in part or in full or reject the entire bid at its sole

discretion without assigning any reason whatsoever. 9. Vendor has to quote as specified in the technical quotation (Annexure-I). 10. The technical bids will be opened at 3.0 p.m. on 25.04.2017 and the commercial bids will

be opened through e-tender / e- reverse Please note that vendor participation is essential at the time of opening of technical bids and commercial bids.

11. Vendors should invariably put their company's rubber stamp in all papers submitted for technical

and commercial bids. 12. The prices are to be quoted for a ONE-year warranty for hardware, i.e., 12 months from date of

installation or 15 months from date of delivery, whichever is earlier. The Basic prices should include duties and charges (packing, forwarding, freight, transit insurance, etc.). Taxes should be shown separately excluding octroi / entry tax, which will be paid on actual basis against submission of original receipts and relevant Form B.

13. The Vendor must use our formats for Technical bid and Commercial bid. The data sheet

of the EPABX:

14. All the vendors participating in the tendering process should submit an undertaking along with

the technical bid on the format enclosed in Annexure-III regarding authenticity of hardware i.e. certification with OEM (Original Equipment Manufacturer)

15. The successful bidder must give an undertaking signed by the Company Secretary that all

components used in the machines supplied are original and not re-furbished. This must be submitted along with the invoices.

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16. The vendors who will supply EPABX will also quote the buy back price for the existing

EPABX and before hand they should visit the site for calculation of buy-back cost.. The buy back price will be considered for evaluating the L-1 vendor ..

17. The vendor has to submit Earnest Money Deposit (EMD) of Rs. …………./- along with the

technical bid. The detailed terms and conditions of the EMD are placed in Annexure-IV 18. Delivery Period: Complete delivery and installation, at site, of ordered items of hardware must

be affected within 7 (seven) weeks ( 06 weeks supply + 01 weeks installation)from the date of issuance of purchase orders as per location and delivery schedule specified by SBI.

19. Penalty for late / incomplete delivery: Non-delivery (or any partial delivery) of the ordered items beyond 6 (four) weeks from the date of issuance of purchase order will attract the levy of penalty at the rate of 0.1% per diem on total order value, with effect from the 43th day of purchase order till the date of delivery regardless of whether the same is a non-working day and regardless of subsequent non-working days. SBI reserves the right to cancel the purchase order in case of non-delivery of the hardware beyond 43th days from the date of purchase order.

20. Penalty for delayed installation: Any delay in installation and commissioning of the hardware beyond the 7th working day after delivery, will attract the levy of penalty at the rate of 0.05% per diem on total order value, starting from the 8th day after delivery, regardless of whether the same is a non-working day and regardless of subsequent non-working days, till the day on which the complete system is fully installed and successfully test-run.

21. The date on which the system is fully installed and successfully test-run will be deemed as the

“DATE OF INSTALLATION”. 22. PLEASE NOTE THAT THE DELIVERY SCHEDULE SHALL BE FOLLOWED STRICTLY AS

STIPULATED IN THE TERMS AND CONDITIONS BY ITS DEPARTMENT. ANY DELAY SHALL BE VIEWED SERIOUSLY AND PENALTIES LEVIED.

23. PAYMENT TERMS:

The release of payments for hardware that has been delivered to a Branch/Office will be made as detailed below:

a) 100% against delivery and installation or within 2 weeks after delivery, whichever is earlier b) Please note that the payments will not be released for any part-shipment or short shipments.

24. WARRANTY The vendor will provide 12 months free and comprehensive maintenance service for the complete system including all supplied software, the effective period being reckoned from the date of installation or 15 months from the date of delivery, which ever is earlier. 25. SECURITY DEPOSIT (SD)

The total security deposit will 5% of the contract amount (including EMD and ISD) will be deducted from the bill. 50% of the total security deposit amount shall be refunded without interest to the contractor on issuance of virtual completion certificate by the Bank The remaining 50% of the total security deposit may be refunded after end of defects liability period, provided he has satisfactorily carried out all the works and attended to rectification of all defects in accordance with the conditions of the contract.

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26.GENERAL NOTES:

(i) Vendors who did not quote for the brand and model specified in the tender papers will be disqualified in the technical bid. If it is observed that even after accepting the terms and conditions of the technical bid, the vendor concerned did not quote accordingly in the commercial bid, the rate quoted by the vendor for the items will not be accepted for comparison with the rates of similar items quoted by other vendors.

(ii) Bank will have the option to black list a vendor who quotes L-1 rate for an item but refuses to

supply citing price escalation during the validity period of the rate.

(iii) The invoice and Delivery Challan should indicate serial number of the machine.

27.After Completion of delivery, vendor has to submit delivery details such as date of delivery, quantity and serial numbers of the hardware along with bill/invoice at the branch / office from where order was placed. 28.The quotations must be complete, adequate, cover all taxes (State Government Taxes like AGST etc.) and contingent costs including transit insurances. SBI will not be responsible for providing any road challan/certificate/clearance etc. to receive the consignment.

29.In no case Bank will provide route permit for supply, installation and commissioning of hardware, irrespective of location.

30.The vendor will undertake that no information of any kind relating to the subject installations or any other information concerning the Bank that may come into the knowledge of the vendor or his agents/representatives in course of execution of the subject orders is divulged to any third-party by the vendor/his employees, agents and representatives.

31.INDEMNITY AGAINST THIRD PARTY ACTION:

The vendor will be solely responsible for all actions taken in the context of the supply, installation, commissioning and subsequent maintenance of all hardware, peripherals and software constituting the systems used by SBI. The vendor will indemnify SBI and its employees against any third party action/proceedings that might be initiated on account of any alleged violation of patent, copyright, trade secret, other property rights etc. arising out of any acts of omission/commission on vendor’s part in the above context.

Please Note.

. i) The tender form must be filled in English and all entries must be made by hand and written in ink.

ii) Each and every page of the tender document must be s tamped and

signed by an authorized person.

Signature of Bidder: Name : Stamp of the Company

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ANNEXURE-I

Section I: TECHNICALSPECIFICATIONS

IP PBX

IP-PBX System:

The proposed IP-PBX should be equipped with 24 CO Ports, 16 Digital Extn Ports, 256

Analog Extn Ports and further expandable to 300 Extns.

The proposed IP-PBX is a pre-configured server which allows small and medium businesses

to enjoy enterprise-class business telephony.

An integrated, modular, state-of-the-art communication server that supports advanced

TDM and IP business-class telephony

Complete, user-friendly voice communications including embedded voicemail, personal

assistant, automated attendant and integrated CTI server

Supports analog, digital, IP and mobile phones and PC soft phones

Pre-announcement: on-hold music and messages

Automated attendant: voice-activated management of incoming calls

Basic PC telephony

Call-forwarding: automatic transfer of incoming calls

Automatic call distribution: call-routing software

Specs for IP-PBX:- -The tenderer shall offer only products that adhere to the requirement

specifications in this chapter; and shall indicate if it complies or not in the column by Y or N

System Features: Compliance

(Yes/No)

Remarks

1.0 The offered system should be the latest model of the

vendor being supplied worldwide. Old models / releases

will not be accepted.

1.1 Make & Model of System quoted should be mentioned

in Remarks column

1.2 Manufacturer should be listed in Gartner’s Magic

Quandrant 2016

1.3 The system should be state of the art and deployable over

both packet and circuit switching infrastructure. System should

be 19” rack mountable

1.4 The system should provide advanced, embedded solutions

without the need of any external hardware & software. It should

have strong convergence solution for voice, Internet, e-mail

applications including LAN services.

1.5 The system should support traditional telephony, VOIP

features and Mobile telephone features in one single system

through pluggable interface boards.

1.6 The system Moreover, should be fully extremely modular –

meaning total adaptation easy migration, modular, scalable.

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1.7 The system should be using latest Linux Operating system

with native Internet protocols

1.8 The system should be modular at every level; it should be

rackable, stackable.

1.9 The system should have universal slots for the interface

boards.

1.10 The system should provide the following features as part of

the system without the need for any external hardware or

software:

Same features as a router with a firewall and Proxy cache server

for internet access, An inbuilt e-mail server, An inbuilt CTI server

1.11 The system should be based standard protocols like CSTA,

TAPI, IP etc

1.12 The system should provide a single management interface

window for all application management. The management

software should be based on web browser

1.13 The system should support upto 300 extensions; the

expansions should be achieved through addition of interface

boards. There should not be any change of the CPU or the

system software during expansions.

1.14 Free software up gradation for atleast 3 years from the date

of installation

1.15 All cabinets should have inbuilt exhaust fan to decapitate

heat generated during operation

2.0 Voice features:

2.1 The system should support the following voice

terminals:

Analog telephones

Digital telephones

DECT Telephones

High – end IP hard phones

High- end IP soft phones

Client / server based CTI solutions

2.2 It should support advance features like multi digital phones

on single port, minimum 3 telephones should be possible to be

connected to one interface port on the system. Each extension

should have a individual number and should get all the features

of the digital phones. The connectivity should be on single pair.

2.3 It should support the following telephone features:

Music on hold (up to 2mn customizable)

Personal assistant.

Inbuilt Voice mail

Call forwarding

Call transfer

Call Back

Park / Retrieve

3-way conference

6 Party meet me conference(optional)

Dial by name

Directory (300 names)

Company greeting

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Hunting group (cyclical, sequential, parallel)

External loudspeaker broadcasting

Pick up (group, individual, supervised line…)

Manager / Secretary profile

Automatic Route Selection (ARS)

2.4 The system should have in-skin voicemail expandable to 8

ports with 2.0 hrs of storage. The system should be offered with

2 ports, 60 minutes of recording. No external device/3rd party

device is acceptable.

2.5 The voice mail should be Easy to use: User should be able to

navigate through the voice mail features using voice prompts and

the digital phones with soft keys should provide display for

accessing the voice mailbox.

2.6 Following features should be supported:

Direct access to any message whatever its rank, Record online

function, Screening function.

Notification by message LED

Remote consultation to mailbox

Unconditional / on busy / on no answer forward on voice mail

with specific message.

2.7 The users should have Personal assistant function for all

users

2.8 Up to five different options should be offered to the callers to

reach different destinations like secretary, mobile phone, outside

number, operator, voicemail.

2.9 VOIP

2.9.1 The system should have inbuilt VOIP card. It should involve

any external gateways. Any VIOP feature should be possible by

addition of licenses

2.9.2 It should support: IP Telephony, IP trunking SIP( H323

protocols and SIP protocols)

2.9.3 The IP phone should have two Ethernet 10/100Base T

ports, out of which one should be used to connect to the LAN

switch port and other one for connecting PC, thus saving LAN

ports.

2.9.4 QOS features should be supported. It should be able to tag

the voice packets at the level 3 (IP) using TOS and DiffServ.

2.9.5 The system should support the following compression

algorithm for VOIP:

G711 when packets will stay in the LAN,

G723.1 or G729.a when packets will be sent over the WAN

Networking:

3.0 Branch office and remote ext IP solutions

It should be possible to have Remote IP phones in the branches,

managed by the call server in the headquarters. The IP phones at

the remote site should have exactly the same features as they

would at the headquarters.

3.2 The system should be compliant with QSIG standards.

3.3 The system should have networking features and it should

allow to build the networks over the following physical interfaces:

ISDN

Leased lines, IP networks using H323 protocols,

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3.4 The system should allow building feature transparent

networks. It should support the following features when

networked:

Basic call

Block dialing

Call forwarding indication on Cent. OP

Called party state indication on Display

Caller’s repertory

CLIP/CLIR & COLP/COLR

Diversion / Dynamic Routing

DTMF transparency

I/C call processing as Int. or Ext. calls

Name identification Carried via UUS

Optimized path in case of Forwarding

Optimized path in case of Transfer

Private / public call differentiation

Sub/address

Transfer

DECT features:

4.0 DIGITAL PHONES

4.1 Backlit display

4.2 Full-duplex speakerphone, Acoustic echo cancellation

4.3 Integrated Alphabetical keyboard for easy typing of names

while dialing by name/storing names.

4.4 4 directions navigator, Message key + LED

4.5 Help key, Alarm LED (2 colors)

4.6 Programmable hard keys- 6 nos. with option to increase at

additional cost

5.0 CLIP Phones

7.1 LCD display

7.2 Both way speakerphone

6.0 Main Distribution Frame (300 pair MDF with Krone

connector. IPM Module has to be provided on all CO ports)

7.0 19” rack as required for EPABX system

8.0 Patch cords as required by system

9.0 Buy Back offer of existing TATA PARADIGM EPABX

(Vendors may inspect the existing EPABX to ascertain buy

back value)

NOTE: U.P.S. supply and air-conditioned environment will be provided by the Bank.

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ANNEXURE-II

PART - I: BIDDERS INFORMATION APPLICATION FORMAT Supply,Installation,Testing and Commissioning of IP-PBX at State Bank of India. Local Head Office ,Kolkata

1 Name of the Firm

2 Address

3 Phone Nos. (a) Landline with STD Code

(b) Mobile / Fax No.

4 Email – ID

5 OEM/ Authorised dealer

6 Year of establishment

7 a) PAN / TAN

b)Trade Licese No.

C) Service Tax registration No. & date

(Copy of valid letter to be enclosed)

8 VAT/ CST details

(Copy of valid letter to be enclosed)

9 Model of Offered product

( OEM should be listed

in Gartner’s Magic Quandrant 2016)

10 Avergae annual turnover

during last three (03) financial years ending on March 2013 - 14 2014 - 15 2015 - 16

11 Details of at least five location Namelocatioroof top grid connectd

Where IP-PBX installed (copies of work order needs to enclosed)

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2

3

4

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12 Details of EMD (issuing Bank Name , Demand Draft number/banker cheque number)

Signature of Bidder: Name : Stamp of the Company NOTE: a. Information has to be filled up in application form specifically in the enclosed format. Please do not write remark “As indicated in the Brochure or enclosed”.

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ANNEXURE-III

FORMATS OF FORWARDING LETTER FOR SUBMITTING TECHNICAL BID

Covering Letter (The covering letter should be on the Letter Head of the Bidding Company) Ref.No. _________Date:___________ The Asstt. General Manager State Bank of India, Premises & Department, 9th Floor,Local Head Office, Samiriddhi Bhavan 1, Strand Road, Kolkata-700001

Sir, SUB: Supply,Installation,Testing and Commissioning of IP-PBX at State Bank of

India. Local Head Office ,Kolkata

Dear Sir, We, the undersigned….[insert name of the ‘Bidder’ having read, examined and understood in detail the RFP Document for Implementation of Supply,Installation,Testing and

Commissioning of Digital IP-PBX at State Bank of India for the above mentioned address hereby submit our Bid comprising of technical bid in Cover-I. We give our unconditional acceptance to the RFP, dated………………and RFP Documents attached thereto, issued by State Bank of India. We shall ensure that we execute such RFP Documents as per the provisions of the RFP and provisions of such RFP Documents shall be binding on us.

Date: -------- Place: Yours faithfully, Signature of Authorised Signatory Designation Seal of Company

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