SSM40 Implementation Strategy

Build a successful strategy for SAP Solution Manager

Statewide ASUG Chapter Meeting, Oklahoma & TexasFebruary 29, 2008

Winni Hesel, Partner

© enowa llc. All rights reserved.

What we’ll cover

› Solution Manager Overview› How to build a strategy› Most FAQ’s on Solution Manager› 1 slide on Enowa


What does Solution Manager Provide?

SAP Solution Manager

Implementation

Administration/Operations

Service Desk

Change RequestManagement

CRM CRM CRM

DEV QA PRD

BI BI BI

DEV QA PRD

ECC ECC

Upgrade DEV Upgrade QA

R/3

DEV

R/3

QA

R/3

PRD

R/3

Staging

SolutionLifecycle


Issue Management/User Support Change Management

Change Request Management

Business Process Repository (BPR)

Solution Directory

Repositories/Directories (Foundation for the other areas)

Document Repository

Project Repository

System Admin/Operations Support Implementation/Upgrade Support


Implementation/ Upgrade Support

System Admin/Operations Support

Issue Management/ User Support

Change Management

Repositories/Directories

Configuration & Development Mgmt

Business Process Structure (BPML)

Global template functionality

ASAP Roadmaps and Templates

Document Management

E-learning

Project Administration

Test Management

Service Desk

Solution Manager Diagnostics

Solution Administration

Service Level Management

Solution Monitoring

Business Process Monitoring


Examples for Solution Manager Benefits

› Central toolset for managing SAP landscape makes administrators much more efficiente.g., central dashboard for viewing alerts, tools on the

horizon for centrally managing print and background jobs

› Projects, support, testing, and system configuration are all aligned to a process-oriented business modelImproves IT and business’ understanding of what is

neededSignificantly reduces preparation for upgrades, rollouts,

etc.

› Changes are managed in a more sophisticated waye.g., software updates are pushed out and can be

reviewed centrally before applying


Quick Tour – Implementations & Upgrades

› ASAP methodology and content have been integrated into Solution Manager

› ASAP tools have been discontinued› New RunSAP roadmap just out

• Implementation For initial implementation

› Solution Management For technical system administration activities during implementation and after go-live

• Technical Quality Management For the Technical Quality Managers involved in SAP AGS engagements

• Upgrade For moving to a new version of SAP

• Global Template For defining scope, configuration, and other solution components in preparation of

rolling out to other divisions, countries, entities

Available Roadmaps:


Quick Tour – (Re-) Document your solution

› Structure of your business processes, with configuration, test cases, etc., attached

A three-level hierarchy representing your business processes, in your terms, across systems

Replaces the Excel-based BPML Is defined during Blueprint (is a deliverable of the

Blueprint phase) Becomes the framework to which other solution

components are linked Can adapt SAP standard scenarios provided through

Business Process Repository


Quick Tour – Document Management

› Load documents to business processes structure nodesRepository for accepted deliverables/completed work

products

› Manage document development Reviews and approvals, check-in/check-out, version control


Quick Tour – Config. & Develop. Management

› Configuration tables and development objects can be linked to your business process structure

Currently selected business process

Relevant items from IMG in satellite system


Quick Tour – Test Management

› Test Workbench is embedded within Solution Manager Load reusable repository of test cases Integrated with Business Process StructureCan link and execute recorded eCATT test scripts (for testing

SAP and Web applications)


Quick Tour – System Administration

› Direct access to satellite system to complete activitiesVia System Landscape Directory

› Centralized task planning, scheduling, and trackingStandardize activities across the landscape & set frequenciesAttach documentation (e.g., instructions)Automated task log, create and deliver standard activity report

Central system admin task list

Details, logbook, instructions per task


Quick Tour – System Monitoring

› Leverages CCMS, Early Watch Alerts

› Centralized monitoring of:System PerformanceDatabase Performance

› Business Process MonitoringMonitoring information by

business scenario and system component

› Jobs, Output Administration Associate jobs with business

processes

› Define escalation paths, automate warnings

› Conduct Trend Analysis

System landscape summary report

System availability report


Quick Tour – Service Level Management

› Based on Early Watch data› Centralized, consistent data collection and availability

Effective SLM is enabled by centralization of administration and reporting activities

› Data IntegrationIncorporates Early

Watch Admin data on SAP systems and info on Java-based systems

› Reporting & AnalysisCentral performance

historyAutomated delivery of

reports with receiver dependent on performance rating

KPI targets, history


Quick Tour – Service Desk

Provides Solution

1

Creates Message

Customer

SAP ServiceMarketplace

SAP

or

SAP Support

3

Forwards Message

Provides Solution

4Provides Solution

Finds Solution

2

Searches for Solution

Customer’ssolution database

SAP Notes databaseService productsBest practices DB

End UserSolutionSupport

SAP system SAP

Solution Manager


Quick Tour – Solution Manager Diagnostics

Key capabilities:• Central Configuration Display • Central Log File Viewer • Software Change Tracking • Portal Monitoring and Single

Activity Trace • HTTP Analysis • JAVA Thread Dump Analysis • JAVA Performance Analysis

with WilyTech Introscope • Load tests with Mercury

LoadRunner


Quick Tour – Change Request Management

› Transport Management with workflow control and integrated change administration

› Central management of maintenance across SAP landscape

› Integrates with Service Desk

› Group changes into maintenance cycles, urgent requests, etc.


What we’ll cover



Key starting point for your strategy

Discovery Evaluation Implementation/Upgrade Operations

SAP Solution Composer


Scenario and Process Content Repository

Build/Upgrade RunPlan

I am hereI am here

I am here I am here


Checkpoint: Landscape size

› Landscape: Size matters!Do you have just a single DEV/QAS/PRD SAP R/3 system

landscape?Or … do you have 3x23 SAP R/3 boxes (DEV, QAS, PRD), 4x3

SAP BW, 2x3 SAP CRM, 2x3 SAP APO … let’s say 93 boxes, and all of them on different releases?

DG1 TGQ PGT

DR1 TRQ PRD

DB1 TBQ PBW

DS1 TSQ PSR

DI1 TIQ PIN

DE1 TEQ PEX

DP1 TPQ PPI

DC1 TCQ PSC

DL1 TLQ PLC

DT1 TTQ PTR

ERP2005

BW3.5

SRM5.0

GTS7.0

Portal7.0Int

Portal7.0Ext

PI7.0

SCM5.0

LiveCache

EHS

Solution Manager

4.0

PSM

DG1 TGQ PGT

DR1 TRQ PRD

DB1 TBQ PBW

DS1 TSQ PSR

DI1 TIQ PIN

DE1 TEQ PEX

DP1 TPQ PPI

DC1 TCQ PSC

DL1 TLQ PLC

R/34.6c

BW3.5

SRM5.0

R/34.6C

XI

BW7.0

PI7.0

SCM5.0

LiveCache

PSM PSM


Checkpoint: Your SAP initiatives

› SAP Initiatives: Complexity matters!Single initiative, sequential approach, stabile environment

› e.g., already on ECC6.0 and only want to add BW in 2008?Many overlapping initiatives by region/division or systems,

many systems to upgrade at various points in time› e.g., adding SCM, APO in Europe while rolling out SAP BW to

Latin America, having to deal with two carve-outs and three acquisitions


Decision flow to identify your starting point

New customer?

Implementation/Upgrade1

Solution Monitoring2

Service Desk3

Change Request Management4

Upgrading to a new

release or enhancing solution?

Solution change control

challenges?

Need better infrastructure for end-user

support?

System performance

problems, complex landscape, or

downtime?

No

Yes

Yes Yes Yes Yes


Where do you go next – Three key options

SAP Solution Manager Utilization

selective complete

selectivecom

plete

2

1

3Integration Benefits

First

Quick Wins First

Combined Approach

Solu

tion

Man

ager

Fun

ctio

nalit

y

There are multiple ways to reach the highest benefit level. Selection of the “right” path for you depends on your biggest pain points, present/target

solution environment, and IT strategy.

= Starting Point = Intermediate solution

= Optimal solution

› Try to reap the benefits of both scenarios Hybrid approach3

› Use selected functionality company-wide to address pain points that can be addressed quickly

Reap quick wins first1

› Use the full SAP Solution Manager functionality for selected company areas

Reap integration benefits first 2


How others did it – Example 1

› Consumer Goods Company - largeInstalled Solution Manager 3.2 (mainly to play with and

do some proof of concept) with some solution documentation included

Started initiative to upgrade to 4.0Started initiative to implement Change Request

ManagementStarted initiative to build global template from AS-IS

landscape of 3+ regional systemsTime elapsed: 18 months from startOwner: Global SAP Competency CenterKey challenge:

› Getting the business and system owners involved and coordinated across regions



› Global Roll-Out Program Identified Solution Manager as the central support tool

› Only implementation/roll-out functionality will be usedInstalled Solution Manager 4.0Received initial training from SAP (3 days)Identified one SAP R/3 4.6c system that best represented

the business scenarios, and had 90% of the business processes active that were needed for the rollout

Used RBE Plus to populate Solution Manager with the AS-IS (processes)

Enhanced the AS-IS by bringing former ASAP project documentation into Solution Manager

Kicked off for rollout from the US to Europe and ChinaTime elapsed on preparation for kick-off: 3 months



› Mid-size chemical companyDid not use Solution Manager for net new SAP

implementation during 2006After go-live, Solution Manager 4.0 was installedService desk was initiated to provide their new SAP

help desk with a solution to record, follow up, and close tickets, as well as document their SAP solutions

› Help desk had not been using any third-party ticket tracking tool


Summary: Key points for your strategy

› Key drivers for strategy definitionWhere you are in the solution lifecycleComplexity of your landscape and what third-party

tools you useWhat your project/initiative roadmap looks like

(alignment!)

› Other tipsEveryone’s strategies will differAlignment with your overall IT strategy and your

ongoing initiatives is importantYour application management organization may require

some change› e.g., centralization, re-organizing who owns the change

control process


What we’ll cover



FAQ’s on Solution Manager

› What is Solution Manager?A platform that provides integrated content, tools

and methodologies for implementing, supporting, monitoring, upgrading, and operating your enterprise SAP solutions

Basic idea of Solution Manager was to share tools and methods with customers and partners, and to streamline support between SAP and its customers

› Why do I need it?At the minimum, you need it to access SAP support

as well as to access patches, service packs, etc., for all SAP NetWeaver components


FAQ’s on Solution Manager (cont’d)

› What hidden costs are to be expected?Additional cost for the Solution Manager landscape

› Min. 2- or 3-tier recommendedCost for external help to support Solution Manager

setup/implementation project(s)Talent not easily found in the market

› Very few knowledgeable consultants› Not all SAP partners have adopted SAP’s Solution Manager

Solution Manager does not “solve” all problems› Additional cost for new interfaces or “connectors” to

third-party toolsGetting Solution Manager populated with your AS-IS

business processes is a separate service (i.e., RBE Plus service)



› How can I load my “configuration” in Solution Manager?You don’t. The configuration of your R/3, CRM, etc.,

system itself will stay completely in the respective component system.

Configuration should be executed “through” Solution Manager, but is never executed or loaded “into” Solution Manager.

› How does transport management work in Solution Manager?It’s handled in ChaRM (Change Request Management)

› Can you use Solution Manager’s Service Desk without implementing any third-party software?Yes.



› Has Solution Manager been enhanced to be equal or better than ASAP?ASAP still remains to be the methodology; all related

tools, accelerators, project maps, etc. have moved into Solution Manager and are now fully integrated and enhanced

› Do “end users” use Solution Manager?Yes, if … implementation, upgrade, eLearning, or

service desk is used

› I have Solution Manager 3.2. Should I upgrade to or re-install 4.0?Upgrade and migration tools not at the level where

they should be. Most customers decide to do a new install for 4.0.



› Does Solution Manager help me document and track my requirements?There is no dedicated place for it, but you can store your

requirements as documents in each project

› Can I extend the levels in the business process structure? i.e., level 1: Business Scenario, level 2: Business

Process, level 3: Business Process Step and associated transactions

No. The structure is set and can’t be changed.

› Can the Business Process Repository (BPR) (as delivered by SAP) be modified?No. You can copy it to a project and change it there, but

the Business Process Repository (BPR) itself will remain the same.



› How does the BPR get updated?SAP provides “content releases” (look for ST-ICO,

current: 150, SP13), which include updated content for documents, accelerators, business processes, etc.

› Can I export a BPML out of Solution Manager?No. Your business scenario/process structure is your

BPML, which can be exported to Excel.› ASAP used to offer a report to do this, but Solution Manager

doesn’t include one.

› Is the Knowledge Warehouse (KW) within Solution Manager (for managing documents) a full license of KW?No. You are limited to project documentation.



› How do I do sizing for my Solution Manager system(s)?Best resource is the separate sizing guide from SAP (12

page document) available on the SAP Service Marketplace *

› Go to Solution Manager Order Information Technical Requirements

› What happens when Solution Manager is down?The more modules/areas you have live on Solution

Manager, the bigger the impact› Implementation teams will be troubled because they will

have no access to configuration and documentation – you could re-open SPRO in the component systems …

› Monitoring of your landscape is not possible› Tickets/messages can’t be recorded or worked on



› Can you use Solution Manager out-of-the-box without any customizing?No. You need to execute basic customizing and

maintain your landscape at the minimum.

Solution Manager Module

Moderate Config. Required

Significant Config. Required

Comment

Monitoring X Landscape and other basic settings such as alerts, need to be set up

Service Desk X Authorization, workflow, ticket status, etc. – tying to affected business process optional

Implementation X Status settings, connection to SAP-help, landscape, etc.

Upgrade X Moderate settings such as status settings, roadmap, and landscape

Change Request Management

X Workflow set up


For more info, go to …

› Presentations, help documents, SAP tutorshttp://service.sap.com/okp *

› SAP Online Knowledge Products for SAP Solution Manager; free for all customers and partners

› New book from SAP – SAP Solution ManagerMatthias Melich and Marc O. Schäfer, SAP

Solution Manager (SAP PRESS, 2007)

› SAPinsider SAP Solution Manager SeminarChicago, May 19-21 (planned)Copenhagen, June 4-6 (planned)Los Angeles, July 21-23

* Requires login credentials to the SAP Service Marketplace


What we’ll cover



1 slide on Enowa


Contact us …

› Phone: (610) 296 3641

› eMail: [email protected]› Meet us at these SAPinsider events:

SAP Solution Manager Seminar - www.sapsolutionmanagerseminar.com

We have Solution Manager project experience at these selected clients and over 15 more!!

Documents

SSM40 Implementation Strategy