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JENNIFER IMMO
Phone: (703) 864-3566Email: [email protected]
Over 13 years in technical support with proven ability to
rapidly troubleshoot,diagnose, and resolve complex issues in a
Windows environment. Respected team player with excellent
interpersonal and communication skills. Adept in dealing with
clients from various industries including automotive, document
technologies,chemical, telecommunications, and financial.
TECHNICAL PROFICIENCIES
Systems: Windows (95, NT, 2000, XP, 2003, 7)Hardware: Servers,
Hubs, Cisco Routers and Switches, PC's, Printers, Faxes, Tandberg
Video Conference UnitsSoftware: MS Office Suite, MS SQL Server, MS
Exchange Server, MS SharePoint Portal Server, Cisco Unified
Communications, Visio, Bloomberg, Veritas Backup Exec,Adobe
Acrobat, MatLab, Actuate, ReportCast, Symantec Anti-Virus, McAfee
Anti-Virus, Trade Web, Facsys, Cisco VPN Client, RemedyNetworking:
TCP/IP, DNS, DHCP, VoIPLanguages: SQL, Visual Basic
PROFESSIONAL EXPERIENCE
August 2002 - May 2010Declaration Management & Research,
LLC, McLean, VA
Technology OfficerRecruited to maintain network, desktop, voice,
and video technologies for an SECregistered investment advisor
managing approx. $11 billion AUM. Scope of position was expansive
and included installation, implementation, support, administration,
documentation and management of:LAN/WAN Network ServicesPC Desktop
SupportDisaster Recovery and Business Resumption Plans
Backup/Data RecoveryVideo Teleconferencing and IP
TelephonyTurret Phone Systems (IPC & BT)Print/Fax
EquipmentRemote Client AdministrationAccount Compliance
Key Projects and Achievements:Provided support for trading desk
activities and employess of all levels from Associate to company
PresidentResearched new technologies such as Microsoft
SharePointCreated and upheld IT group portal housing all necessary
group and SEC requiredaudit information
Installed and configured financial software such as Bloomberg,
TradeSuite and TradeWebSetup new fax, Actuate, Symantec Anti-Virus,
Microsoft SQL Server, IIS (web) andprint serversEvaluated and
purchased equipment, software, and service contractsImplemented key
application upgrades for Cisco CallManager, Cisco Unity, Microsoft
Exchange Servers, and Veritas Backup ExecArranged and maintained
Tandberg videoconferencing equipmentRetained software licensing and
service contractsManaged Compliance database, including programming
of compliance guidelines for
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all accountsDeveloped and presented all new employee technical
trainingReceived annual bonuses based on accomplishments
June 1997 - July 2002EDS, an HP Company, Auburn Hills and Troy,
Michigan
Information Analyst/System AdministratorSupported the following
Fortune 500 accounts as revenue leveraged resource:
MCI WorldcomInstalled and configured desktop PCs for Windows
2000 migration project
DOW ChemicalInstalled, configured and tested VOIP (Voice-Over
Internet Protocol) Phones forpilot office sitesSupported largest
Unified Messaging contract utilizing Cisco Unity, Microsoft
Exchange 5.5 and Microsoft Outlook 2000
General MotorsSet up and configured Compaq 8500 cluster and IBM
Netfinity Servers for development team from inception to
implementationResolved critical back-up issue, resulting in
successful back-ups of test and development software
Contributed to the collaboration of documentation for the
configuration and support manualLeveraged as first-level support to
General Motors customer to resolve technicalissues in a mixed
operating environment; helped reduce the amount of escalatedissues
and increased customer satisfactionAssisted with the successful
implementation of Y2K compliancePerformed requirements gathering
and documentationCreated an Automotive Plant Simulator
application
XeroxAdministered and maintained network support for 500+
Netware 3.x, 4.x and Windows NT Servers and provided remote desktop
support for over 31,000 Xerox and EDS Users
Trained Xerox Desktop Team on ISO90001 processes resulting in
team certificationand increased revenue for EDSStaffed the Xerox
Desktop Team; including interviewing, mentoring and training newly
hired desktop administratorsInstalled and trouble-shot all
LAN-based software for over 300 internal customers, including
configuring and installing Microsoft Suite applicationsKey Projects
and Achievements:Created and implemented Plant Monitoring and
Control (PM&C) system for General Motor's Romulus powertrain
engine plant utilizing IBM Netfinity Servers, GE FanucCimplicity
software, and Visual Basic scriptsMaintained testing environment
for systems developed for General Motor's LansingGrand River
plant
Successfully instituted ISO-9001 process for improved customer
support and consistent trainingServed as Dow Messaging Team IQMS
RepresentativeSelected as Backup Team Leader for the Xerox Remote
Desktop Team consisting of problem identification, resolution, and
other leadership team activities such asinterviewingRecognized as
team Customer First Service Representative
EDUCATION and TRAINING
