SR SELECT cib.incident_id, cib.incident_number incident_number, cisl.NAME incident_status, cisl.description incident_status_description, csev.NAME cs_severity, csev.description cs_serverity_des, /* TrackIT 141852 */ csurg.NAME cs_urgency, csurg.description cs_urgency_des, /* TrackIT 141852 */ cib.problem_description incident_description, citl.summary incident_summary, cib.last_update_date last_update_date, cib.last_updated_by last_updated_by, cib.incident_date incident_date, cib.incident_occurred_date incident_occurred_date, cib.incident_resolved_date incident_resolved_date, cib.creation_date incident_creation_date, cib.close_date incident_close_date, cib.open_flag open_flag, cib.problem_code problem_code, look1.description problem_code_description, /* TrackIT 123370 */ cib.current_serial_number current_serial_number, cib.resolution_code resolution_code, look2.description resolution_code_description, /* TrackIT 123370 */ cib.web_entry_flag web_entry_flag, cib.status_flag status_flag, ssp.attribute2 survey_flag, msi.segment1 product, cib.product_name product_name, msi.description product_description, sr_group.group_name owning_group, sr_eng.resource_name support_engineer, cib.sr_creation_channel sr_creation_channel, u.user_name logged_person, ttl.NAME incident_type, ttl.description incident_type_description, hp.party_number customer_number, hca.account_number customer_account, hp.party_name customer_name, (SELECT 'party_address' FROM DUAL ) address_type, hp.address1 address1, hp.address2 address2, hp.address3 address3, hp.address4 address4, hp.city city, hp.state state, hp.postal_code postal_code, hp.country country, cib.site_id site_id, cib.customer_site_id customer_site_id, cii.external_reference configuration, cii.serial_number serial_number, sr_party.sub_party_name contact_name,

cgcv.phone_country_code phone_country_code, cgcv.phone_area_code phone_area_code, cgcv.phone_number phone_number, cgcv.email_address email_address, cia.creation_date group_assigned_date, --Added for trackit# 213714 cib.incident_attribute_1 software_version, --Raj-added for TrackIT# 248845 nuan_cs_notes(cib.incident_id) consolidated_notes -- Raj-added for TrackIt#2 36960 FROM fnd_user u, cs_hz_sr_contact_points cp, csi_item_instances cii, hz_parties hp, hz_cust_accounts hca, cs_incident_types_tl ttl, mtl_system_items_b msi, cs_incident_statuses_tl cisl, cs_incidents_all_tl citl, cs_incidents_all_b cib, --Added for trackit# 213714 cs_incidents_audit_b cia, jtf.jtf_rs_groups_tl sr_group, jtf.jtf_rs_resource_extns_tl sr_eng, apps.csc_hz_parties_self_v sr_party, apps.xxcust_csc_gs_contacts_v cgcv, hz_parties ssp, cs_lookups look1, /* TrackIT 123370 */ cs_lookups look2, /* TrackIT 123370 */ cs_incident_severities_tl csev, /* TrackIT 141852 */ cs_incident_urgencies_tl csurg /* TrackIT 141852 */ WHERE 1 = 1 -- AND cib.org_id = 539 --Commented for Trackit 166662 -- AND cib.incident_number = '100907330' --'100796 748' AND cib.incident_id = citl.incident_id AND citl.LANGUAGE = 'US' AND cib.incident_status_id = cisl.incident_status_id AND cisl.LANGUAGE = 'US' AND cib.incident_type_id = ttl.incident_type_id AND ttl.LANGUAGE = 'US' AND cib.inventory_item_id = msi.inventory_item_id(+) AND cib.inv_organization_id = msi.organization_id(+) AND cib.customer_id = hp.party_id AND cib.account_id = hca.cust_account_id(+) -- AND hca.party_id = hp.party_id(+) /*Commented for Trackit #279155*/ AND cib.customer_product_id = cii.instance_id(+) AND cib.incident_id = cp.incident_id(+) AND cp.party_id = cgcv.party_id(+) AND cp.party_id = sr_party.party_id(+) AND cp.primary_flag = 'Y' AND cib.created_by = u.user_id AND ssp.party_id(+) = cp.party_id AND sr_eng.resource_id(+) = cib.incident_owner_id AND sr_group.GROUP_ID(+) = cib.owner_group_id AND cib.problem_code = look1.lookup_code(+) /* TrackIT 123370 */ AND look1.lookup_type(+) = 'REQUEST_PROBLEM_CODE'

/* TrackIT 123370 */ AND cib.resolution_code = look2.lookup_code(+) /* TrackIT 123370 */ AND look2.lookup_type(+) = 'REQUEST_RESOLUTION_CODE' /* TrackIT 123370 */ AND cib.incident_severity_id = csev.incident_severity_id(+) /* TrackIT 141852 */ AND cib.incident_urgency_id = csurg.incident_urgency_id(+) /* TrackIT 141852 */ /* Added for trackit# 213714 */ AND cia.incident_id = cib.incident_id AND cia.incident_audit_id = (SELECT MAX (incident_audit_id) FROM cs_incidents_audit_b cia1 WHERE cia1.incident_id = cib.incident_id AND cia1.GROUP_ID = cib.owner_group_id AND cia1.updated_entity_code = 'SR_HEADER' AND cia1.change_group_flag = 'Y' ) /* end of code for trackit# 213714 */ SR Charges SELECT estdtl.estimate_detail_id, estdtl.last_update_date, fndu1.description last_update_by, estdtl.creation_date, fndu2.description created_by, estdtl.last_update_login, estdtl.original_source_code, estdtl.original_source_id, lk1.meaning, estdtl.source_code, estdtl.source_id, estdtl.incident_id, inc.customer_id party_id, inc.account_id, estdtl.line_number, mtl.description mtl_item, estdtl.serial_number, estdtl.quantity_required, estdtl.unit_of_measure_code, estdtl.selling_price, estdtl.after_warranty_cost, estdtl.func_curr_aft_warr_cost, inc.org_id, estdtl.coverage_bill_rate_id, estdtl.est_tax_amount, estdtl.tax_code, estdtl.business_process_id, bp.NAME business_process_name, bp.order_type_id, ttt.NAME ttype, tbt.billing_type material_billing_flag, lk2.meaning material_billing_desc, estdtl.txn_billing_type_id, ttb.revision_flag, estdtl.customer_product_id, estdtl.order_header_id, estdtl.order_line_id, estdtl.installed_cp_return_by_date, estdtl.new_cp_return_by_date, estdtl.interface_to_oe_flag, estdtl.rollup_flag, estdtl.add_to_order_flag, estdtl.return_reason_code, estdtl.price_list_header_id, estdtl.invoice_to_org_id bill_to, estdtl.ship_to_org_id ship_to, estdtl.line_type_id, estdtl.line_category_code, alty.NAME line_type_name, asop.NAME price_list_name, estdtl.currency_code, estdtl.conversion_rate, estdtl.conversion_type_code, estdtl.conversion_rate_date, asoh.order_number order_num, asoh.ordered_date order_date, asol.line_number order_line_num, SUBSTR ( hl1.address1 ' ' hl1.address2 ' ' hl1.address3 ' ' hl1.address4, 1, 220

) bill_to_address, hl1.city bcity, hl1.state bstate, hl1.country bcountry, hl1.postal_code bpostal_code, SUBSTR ( hl2.address1 ' ' hl2.address2 ' ' hl2.address3 ' ' hl2.address4, 1, 220 ) ship_to_address, hl2.city scity, hl2.state sstate, hl2.country scountry, hl2.postal_code spostal_code, okh.contract_number, estdtl.coverage_txn_group_id, okc.NAME coverage, estdtl.coverage_id, estdtl.contract_id, estdtl.exception_coverage_used, okbr.rate_name rate_type, estdtl.purchase_order_num cust_po_number, estdtl.object_version_number, estdtl.no_charge_flag, estdtl.org_id, estdtl.item_revision, estdtl.transaction_inventory_org, estdtl.transaction_sub_inventory, estdtl.charge_line_type, estdtl.bill_to_contact_id, estdtl.ship_to_contact_id, estdtl.invoice_to_account_id, estdtl.ship_to_account_id, estdtl.list_price, estdtl.contract_discount_amount, estdtl.bill_to_party_id, estdtl.ship_to_party_id, estdtl.transaction_type_id, estdtl.generated_by_bca_engine_flag, estdtl.activity_start_date_time, estdtl.activity_end_date_time, estdtl.submit_restriction_message, estdtl.submit_error_message, estdtl.submit_from_system, estdtl.line_submitted, DECODE (estdtl.charge_line_type, 'ESTIMATE', 'NEW', 'IN_PROGRESS', 'NEW', DECODE (NVL (estdtl.order_line_id, -999), -999, DECODE (NVL (estdtl.submit_error_message, 'xxx'), 'xxx', DECODE (NVL (estdtl.submit_restriction_message, 'xxx' ), 'xxx', 'NEW', 'FOR_REVIEW' ), 'IN_ERROR' ), 'SUBMITTED' ) ) line_status, DECODE (estdtl.charge_line_type, 'ESTIMATE', estdtl.after_warranty_cost, 0 ) total_estimate, DECODE (estdtl.charge_line_type, 'ESTIMATE', 0, DECODE (NVL (estdtl.order_line_id, -999), -999, estdtl.after_warranty_cost, 0 ) ) total_unsubmitted,

DECODE (estdtl.charge_line_type, 'ESTIMATE', 0, DECODE (NVL (estdtl.order_line_id, -999), -999, 0, estdtl.after_warranty_cost ) ) total_submitted, lk3.meaning line_status_meaning FROM qp_list_headers_tl asop, oe_order_headers_all asoh, oe_order_lines_all asol, oe_transaction_types_tl alty, hz_party_sites hp1, hz_party_sites hp2, hz_locations hl1, hz_locations hl2, okc_k_headers_b okh, okc_k_lines_tl okc, oks_ent_bill_rates_v okbr, cs_incidents_all_b inc, cs_lookups lk1, cs_lookups lk2, cs_transaction_types_tl ttt, cs_transaction_types_b ttb, cs_txn_billing_types tbt, cs_business_processes bp, mtl_system_items mtl, cs_estimate_details estdtl, fnd_user fndu1, fnd_user fndu2, cs_txn_billing_oetxn_all ctboa, cs_lookups lk3 WHERE estdtl.incident_id = inc.incident_id --AND estdtl.incident_id = 642844 AND estdtl.txn_billing_type_id = ctboa.txn_billing_type_id(+) AND estdtl.org_id = ctboa.org_id(+) AND estdtl.last_updated_by = fndu1.user_id AND estdtl.created_by = fndu2.user_id AND ctboa.line_type_id = alty.transaction_type_id(+) AND alty.LANGUAGE(+) = USERENV ('LANG') AND estdtl.contract_id = okh.ID(+) AND okh.start_date(+) IS NOT NULL AND okh.end_date(+) IS NOT NULL AND estdtl.coverage_id = okc.ID(+) AND okc.LANGUAGE(+) = USERENV ('LANG') AND estdtl.coverage_bill_rate_id = okbr.bill_rate_id(+) AND estdtl.business_process_id = bp.business_process_id AND estdtl.txn_billing_type_id = tbt.txn_billing_type_id(+) AND tbt.transaction_type_id = ttb.transaction_type_id(+) AND estdtl.transaction_type_id = ttt.transaction_type_id(+) AND ttt.LANGUAGE(+) = USERENV ('LANG') AND estdtl.inventory_item_id = mtl.inventory_item_id(+) AND mtl.organization_id(+) = cs_std.get_item_valdn_orgzn_id AND estdtl.price_list_header_id = asop.list_header_id(+) AND asop.LANGUAGE(+) = USERENV ('LANG') AND estdtl.invoice_to_org_id = hp1.party_site_id(+) AND estdtl.ship_to_org_id = hp2.party_site_id(+) AND hp1.location_id = hl1.location_id(+) AND hp2.location_id = hl2.location_id(+) AND estdtl.order_header_id = asoh.header_id(+)

AND AND AND AND AND AND AND

estdtl.order_line_id = asol.line_id(+) estdtl.original_source_code = lk1.lookup_code(+) lk1.lookup_type(+) = 'ESTIMATE_SOURCE' lk2.lookup_type(+) = 'MTL_SERVICE_BILLABLE_FLAG' lk2.lookup_code(+) = tbt.billing_type lk3.lookup_type(+) = 'CS_CHG_LINE_STATUS' lk3.lookup_code(+) = DECODE (estdtl.charge_line_type, 'ESTIMATE', 'NEW', 'IN_PROGRESS', 'NEW', DECODE (NVL (estdtl.order_line_id, -999.0), -999.0, DECODE (NVL (estdtl.submit_error_message, 'xxx'), 'xxx', DECODE (NVL (estdtl.submit_restriction_message, 'xxx' ), 'xxx', 'NEW', 'FOR_REVIEW' ), 'IN_ERROR' ), 'SUBMITTED' ) )

SR Details SELECT cib.sr_creation_channel sr_creation_channel, jrgt.group_name owning_group, jrre.resource_name support_engineer, ttl.NAME incident_type, cib.incident_id, cib.incident_number incident_number, cib.last_update_date last_update_date, cib.creation_date incident_creation_date, cisl.NAME incident_status, citl.summary incident_summary, hp.party_name customer_name, csev.NAME cs_severity, ROUND (( time_calc1.moved_to_assigned_date - time_calc1.incident_creation_date ), 2 ) moved_to_assigned_status, ROUND (DECODE (time_calc1.moved_from_assigned_date, TO_DATE ('01/01/1900', 'mm/dd/yyyy'), 0, ( time_calc1.moved_from_assigned_date - time_calc1.moved_to_assigned_date ) ), 2 ) moved_from_assigned_days FROM (SELECT time_calc.incident_id, time_calc.incident_creation_date, MAX (time_calc.moved_to_assigned_date ) moved_to_assigned_date, MAX

(time_calc.moved_from_assigned_date ) moved_from_assigned_date FROM (SELECT cib.incident_id, cib.creation_date incident_creation_date, cia.creation_date moved_to_assigned_date, TO_DATE ('01/01/1900', 'mm/dd/yyyy' ) moved_from_assigned_date FROM cs_incidents_all_b cib, cs_incidents_audit_b cia WHERE 1 = 1 AND cib.sr_creation_channel = 'WEB' AND cia.incident_id(+) = cib.incident_id AND cia.old_incident_status_id = 1 AND cia.incident_status_id 1 UNION ALL SELECT cib.incident_id, cib.creation_date incident_creation_date, TO_DATE ('01/01/1900', 'mm/dd/yyyy' ) moved_to_assigned_date, cia.creation_date moved_from_assigned_date FROM cs_incidents_all_b cib, cs_incidents_audit_b cia WHERE 1 = 1 AND cib.sr_creation_channel = 'WEB' AND cia.incident_id(+) = cib.incident_id AND cia.old_incident_status_id = 103 AND cia.incident_status_id 103) time_calc GROUP BY time_calc.incident_id, time_calc.incident_creation_date) tim e_calc1, cs_incidents_all_b cib, cs_incidents_all_tl citl, cs_incident_statuses_tl cisl, cs_incident_types_tl ttl, cs_incident_severities_tl csev, jtf.jtf_rs_groups_tl jrgt, jtf.jtf_rs_resource_extns_tl jrre, hz_parties hp cib.incident_id = time_calc1.incident_id cib.incident_id = citl.incident_id citl.LANGUAGE = 'US' cib.incident_status_id = cisl.incident_status_id cisl.LANGUAGE = 'US' cib.incident_type_id = ttl.incident_type_id ttl.LANGUAGE = 'US' cib.customer_id = hp.party_id jrre.resource_id(+) = cib.incident_owner_id jrgt.GROUP_ID(+) = cib.owner_group_id cib.incident_severity_id = csev.incident_severity_id(+) cisl.NAME 'Solved'

WHERE AND AND AND AND AND AND AND AND AND AND AND

SR Log Notes SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number,

hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Severity' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Severity:' '-------->' NVL (severity1.NAME, ' ') ' --------> ' severity2.NAME "Logs And Notes" fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, cs_incident_severities_tl severity1, cs_incident_severities_tl severity2, cs_incidents_all_b ciab , cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp 1=1 -- audi.incident_id = :p_incident_id ext_user.user_id = fu.user_id fu.user_id = audi.last_updated_by lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' lkp.lookup_code = 'SR_HEADER' severity1.incident_severity_id(+) = audi.old_incident_severity_id (severity1.LANGUAGE = USERENV ('LANG') OR severity1.LANGUAGE IS NULL) severity2.incident_severity_id(+) = audi.incident_severity_id (severity2.LANGUAGE = USERENV ('LANG') OR severity2.LANGUAGE IS NULL) audi.change_incident_severity_flag = 'Y' audi.incident_id = ciab.incident_id ciab.incident_type_id = citb.incident_type_id citb.incident_type_id = citt.incident_type_id ciab.incident_type_id = citt.incident_type_id ciab.incident_status_id = cisb.incident_status_id cisb.incident_status_id = cist.incident_status_id ciab.incident_status_id = cist.incident_status_id ciab.incident_severity_id = cisvb.incident_severity_id cisvb.incident_severity_id = cisvt.incident_severity_id ciab.incident_severity_id = cisvt.incident_severity_id ciab.owner_group_id = jrgb.GROUP_ID jrgb.GROUP_ID = jrgt.GROUP_ID ciab.owner_group_id = jrgt.GROUP_ID ciab.incident_owner_id = jrre.resource_id(+) jrre.resource_id = jrret.resource_id(+) (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) ciab.caller_type = hp.party_type

FROM

WHERE AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND

AND ciab.customer_id = hp.party_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Type' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Type:' '-------->' NVL (type1.NAME, ' ') ' --------> ' type2.NAME "Logs And Notes" FROM fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, cs_incident_types_tl type1, cs_incident_types_tl type2, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1, cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE 1=1 -- audi.incident_id = :p_incident_id AND ext_user.user_id = fu.user_id AND fu.user_id = audi.last_updated_by AND lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' AND lkp.lookup_code = 'SR_HEADER' AND type1.incident_type_id(+) = audi.old_incident_type_id AND (type1.LANGUAGE = USERENV ('LANG') OR type1.LANGUAGE IS NULL) AND type2.incident_type_id(+) = audi.incident_type_id AND (type2.LANGUAGE = USERENV ('LANG') OR type2.LANGUAGE IS NULL) AND audi.change_incident_type_flag = 'Y' AND audi.incident_id = ciab.incident_id AND ciab.incident_type_id = citb.incident_type_id AND citb.incident_type_id = citt.incident_type_id

AND ciab.incident_type_id = citt.incident_type_id AND ciab.incident_status_id = cisb.incident_status_id AND cisb.incident_status_id = cist.incident_status_id AND ciab.incident_status_id = cist.incident_status_id AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Status' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Status:' '-------->' NVL (status1.NAME, ' ') ' --------> ' status2.NAME "Logs And Notes" FROM fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, cs_incident_statuses_tl status1, cs_incident_statuses_tl status2, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1, cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi,

mtl_parameters mp WHERE 1=1 -- audi.incident_id = :p_incident_id AND ext_user.user_id = fu.user_id AND fu.user_id = audi.last_updated_by AND lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' AND lkp.lookup_code = 'SR_HEADER' AND status1.incident_status_id(+) = audi.old_incident_status_id AND (status1.LANGUAGE = USERENV ('LANG') OR status1.LANGUAGE IS NULL) AND status2.incident_status_id(+) = audi.incident_status_id AND (status2.LANGUAGE = USERENV ('LANG') OR status2.LANGUAGE IS NULL) AND audi.change_incident_status_flag = 'Y' AND audi.incident_id = ciab.incident_id AND ciab.incident_type_id = citb.incident_type_id AND citb.incident_type_id = citt.incident_type_id AND ciab.incident_type_id = citt.incident_type_id AND ciab.incident_status_id = cisb.incident_status_id AND cisb.incident_status_id = cist.incident_status_id AND ciab.incident_status_id = cist.incident_status_id AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Urgency' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Urgency:' '-------->' NVL (urgency1.NAME, ' ') ' --------> ' urgency2.NAME "Logs And Notes" FROM fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, cs_incident_urgencies_tl urgency1, cs_incident_urgencies_tl urgency2, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1,

cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE 1=1 -- audi.incident_id = :p_incident_id AND ext_user.user_id = fu.user_id AND fu.user_id = audi.last_updated_by AND lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' AND lkp.lookup_code = 'SR_HEADER' AND urgency1.incident_urgency_id(+) = audi.old_incident_urgency_id AND (urgency1.LANGUAGE = USERENV ('LANG') OR urgency1.LANGUAGE IS NULL) AND urgency2.incident_urgency_id(+) = audi.incident_urgency_id AND (urgency2.LANGUAGE = USERENV ('LANG') OR urgency2.LANGUAGE IS NULL) AND audi.change_incident_urgency_flag = 'Y' AND audi.incident_id = ciab.incident_id AND ciab.incident_type_id = citb.incident_type_id AND citb.incident_type_id = citt.incident_type_id AND ciab.incident_type_id = citt.incident_type_id AND ciab.incident_status_id = cisb.incident_status_id AND cisb.incident_status_id = cist.incident_status_id AND ciab.incident_status_id = cist.incident_status_id AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Group' source_type, ext_user.source_name ' (' fu.user_name ')' user_name,

FROM

WHERE AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND

TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Group:' '-------->' NVL (DECODE (audi.old_group_type, 'RS_TEAM', team1.team_name, 'RS_GROUP', grp1.group_name ), ' ' ) ' --------> ' DECODE (audi.group_type, 'RS_TEAM', team2.team_name, 'RS_GROUP', grp2.group_name ) "Logs And Notes" fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, jtf_rs_teams_tl team1, jtf_rs_groups_tl grp1, jtf_rs_teams_tl team2, jtf_rs_groups_tl grp2, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1, cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp 1=1 -- audi.incident_id = :p_incident_id ext_user.user_id = fu.user_id fu.user_id = audi.last_updated_by lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' lkp.lookup_code = 'SR_HEADER' team1.team_id(+) = audi.old_group_id (team1.LANGUAGE = USERENV ('LANG') OR team1.LANGUAGE IS NULL) grp1.GROUP_ID(+) = audi.old_group_id (grp1.LANGUAGE = USERENV ('LANG') OR grp1.LANGUAGE IS NULL) team2.team_id(+) = audi.GROUP_ID (team2.LANGUAGE = USERENV ('LANG') OR team2.LANGUAGE IS NULL) grp2.GROUP_ID(+) = audi.GROUP_ID (grp2.LANGUAGE = USERENV ('LANG') OR grp2.LANGUAGE IS NULL) audi.change_group_flag = 'Y' audi.incident_id = ciab.incident_id ciab.incident_type_id = citb.incident_type_id citb.incident_type_id = citt.incident_type_id ciab.incident_type_id = citt.incident_type_id ciab.incident_status_id = cisb.incident_status_id cisb.incident_status_id = cist.incident_status_id ciab.incident_status_id = cist.incident_status_id

AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Group Type' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Group Type:' '-------->' NVL (obj3.NAME, ' ') ' --------> ' obj4.NAME "Logs And Notes" FROM fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, jtf_objects_tl obj3, jtf_objects_tl obj4, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1, cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE 1=1 -- audi.incident_id = :p_incident_id AND ext_user.user_id = fu.user_id AND fu.user_id = audi.last_updated_by

AND lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' AND lkp.lookup_code = 'SR_HEADER' AND obj3.object_code(+) = audi.old_group_type AND (obj3.LANGUAGE = USERENV ('LANG') OR obj3.LANGUAGE IS NULL) AND obj4.object_code(+) = audi.group_type AND (obj4.LANGUAGE = USERENV ('LANG') OR obj4.LANGUAGE IS NULL) AND audi.change_group_type_flag = 'Y' AND audi.incident_id = ciab.incident_id AND ciab.incident_type_id = citb.incident_type_id AND citb.incident_type_id = citt.incident_type_id AND ciab.incident_type_id = citt.incident_type_id AND ciab.incident_status_id = cisb.incident_status_id AND cisb.incident_status_id = cist.incident_status_id AND ciab.incident_status_id = cist.incident_status_id AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Owner' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Owner:' '-------->' NVL (DECODE (audi.old_resource_type, 'RS_EMPLOYEE', ext1.source_last_name ' ' ext1.source_first_name ), ' ' ) ' --------> ' DECODE (audi.resource_type, 'RS_EMPLOYEE', ext2.source_last_name ' ' ext2.source_first_name ) "Logs And Notes" FROM fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp,

jtf_rs_resource_extns ext1, jtf_rs_resource_extns ext2, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1, cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE 1=1 -- audi.incident_id = :p_incident_id AND ext_user.user_id = fu.user_id AND fu.user_id = audi.last_updated_by AND lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' AND lkp.lookup_code = 'SR_HEADER' AND ext1.resource_id(+) = audi.old_incident_owner_id AND ext2.resource_id(+) = audi.incident_owner_id AND audi.change_incident_owner_flag = 'Y' AND audi.incident_id = ciab.incident_id AND ciab.incident_type_id = citb.incident_type_id AND citb.incident_type_id = citt.incident_type_id AND ciab.incident_type_id = citt.incident_type_id AND ciab.incident_status_id = cisb.incident_status_id AND cisb.incident_status_id = cist.incident_status_id AND ciab.incident_status_id = cist.incident_status_id AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description

, 'Audit- Owner Type' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Owner Type:' '-------->' NVL (obj1.NAME, ' ') ' --------> ' obj2.NAME "Logs And Notes" FROM fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, jtf_objects_tl obj1, jtf_objects_tl obj2, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1, cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE 1=1 -- audi.incident_id = :p_incident_id AND ext_user.user_id = fu.user_id AND fu.user_id = audi.last_updated_by AND lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' AND lkp.lookup_code = 'SR_HEADER' AND obj1.object_code(+) = audi.old_resource_type AND (obj1.LANGUAGE = USERENV ('LANG') OR obj1.LANGUAGE IS NULL) AND obj2.object_code(+) = audi.resource_type AND (obj2.LANGUAGE = USERENV ('LANG') OR obj2.LANGUAGE IS NULL) AND audi.change_resource_type_flag = 'Y' AND audi.incident_id = ciab.incident_id AND ciab.incident_type_id = citb.incident_type_id AND citb.incident_type_id = citt.incident_type_id AND ciab.incident_type_id = citt.incident_type_id AND ciab.incident_status_id = cisb.incident_status_id AND cisb.incident_status_id = cist.incident_status_id AND ciab.incident_status_id = cist.incident_status_id AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id

AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT ciab.incident_number , TO_CHAR (ciab.incident_date, 'DD-MON-YYYY HH24:MI: SS') reported, citt.NAME type, cist.NAME Status, cisvt.NAME severity, jrgt.group_name group_name, jrret.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number , hp.email_address , mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Audit- Resolution Date' source_type, ext_user.source_name ' (' fu.user_name ')' user_name, TO_CHAR (audi.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Resolution Date:' '-------->' NVL (audi.old_expected_resolution_date, ' ') ' --------> ' audi.expected_resolution_date "Logs And Notes" FROM fnd_user fu, jtf_rs_resource_extns ext_user, cs_incidents_audit_b audi, cs_lookups lkp, cs_incidents_all_b ciab, --cs_incidents_all_b ciab1, cs_incident_types_b citb, cs_incident_types_tl citt, cs_incident_statuses_b cisb, cs_incident_statuses_tl cist, cs_incident_severities_b cisvb, cs_incident_severities_tl cisvt, jtf_rs_groups_b jrgb, jtf_rs_groups_tl jrgt, jtf_rs_resource_extns jrre, jtf_rs_resource_extns_tl jrret, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE 1=1 -- audi.incident_id = :p_incident_id AND ext_user.user_id = fu.user_id AND fu.user_id = audi.last_updated_by AND lkp.lookup_type = 'CS_SR_CHILD_ENTITY_CODE' AND lkp.lookup_code = 'SR_HEADER' AND audi.change_resolution_flag = 'Y' AND audi.incident_id = ciab.incident_id AND ciab.incident_type_id = citb.incident_type_id AND citb.incident_type_id = citt.incident_type_id AND ciab.incident_type_id = citt.incident_type_id AND ciab.incident_status_id = cisb.incident_status_id AND cisb.incident_status_id = cist.incident_status_id AND ciab.incident_status_id = cist.incident_status_id AND ciab.incident_severity_id = cisvb.incident_severity_id AND cisvb.incident_severity_id = cisvt.incident_severity_id AND ciab.incident_severity_id = cisvt.incident_severity_id AND ciab.owner_group_id = jrgb.GROUP_ID

AND jrgb.GROUP_ID = jrgt.GROUP_ID AND ciab.owner_group_id = jrgt.GROUP_ID AND ciab.incident_owner_id = jrre.resource_id(+) AND jrre.resource_id = jrret.resource_id(+) AND (ciab.incident_owner_id=jrret.resource_id or jrret.resource_id is null) AND ciab.caller_type = hp.party_type AND ciab.customer_id = hp.party_id --and hp.party_id=hca1.cust_account_id AND ciab.account_id = hca.cust_account_id AND ciab.category_id = mc.category_id(+) AND ciab.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) UNION ALL SELECT csi.incident_number, TO_CHAR (csi.incident_date, 'DD-MON-YYYY HH24:MI:SS') reported, csit.NAME TYPE, csis.NAME status, cssv.NAME severity, jrg.group_name group_name, jrre.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number, hp.email_address, mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Note' source_type, ext_user.source_name ' (' fnd.user_name ')' user_name, TO_CHAR (jtf.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Notes: ' jtf.note_type_meaning ': ' jtf.notes "Logs And Notes " FROM jtf_notes_vl jtf, fnd_user fnd, jtf_rs_resource_extns ext_user, cs_incidents_all_b csi, cs_incident_types_tl csit, cs_incident_statuses_tl csis, cs_incident_severities_tl cssv, jtf_rs_groups_tl jrg, jtf_rs_resource_extns_tl jrre, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE source_object_code = 'SR' AND 1=1 -- source_object_id = :p_incident_id AND ext_user.user_id(+) = fnd.user_id AND jtf.created_by = fnd.user_id AND ( jtf.note_status != 'P') AND source_object_id = csi.incident_id AND csi.incident_type_id = csit.incident_type_id AND csi.incident_status_id = csis.incident_status_id AND csi.incident_severity_id = cssv.incident_severity_id AND csi.owner_group_id = jrg.GROUP_ID(+) AND csi.incident_owner_id = jrre.resource_id(+) AND csi.customer_id = hp.party_id AND csi.account_id = hca.cust_account_id AND csi.category_id = mc.category_id(+) AND csi.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) union all SELECT csi.incident_number, TO_CHAR (csi.incident_date, 'DD-MON-YYYY HH24:MI:SS') reported, csit.NAME TYPE, csis.NAME status, cssv.NAME severity,

jrg.group_name group_name, jrre.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number, hp.email_address, mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Soln' source_type, ext_user.source_name ' (' fnd.user_name ')' user_name, TO_CHAR (cskbl.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, 'Knowlwdge: ' ext_user.source_name ' (' fnd.user_name ') ' csks.set_number ' ' cskst.NAME ': ' csks.NAME "Logs And Notes" FROM cs_kb_sets_vl csks, cs_kb_set_links cskbl, cs_lookups csl, cs_kb_set_types_tl cskst, jtf_rs_resource_extns ext_user, fnd_user fnd, cs_incidents_all_b csi, cs_incident_types_tl csit, cs_incident_statuses_tl csis, cs_incident_severities_tl cssv, jtf_rs_groups_tl jrg, jtf_rs_resource_extns_tl jrre, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE cskst.set_type_id = csks.set_type_id AND cskbl.set_id = csks.set_id AND csks.viewable_version_flag = 'Y' AND csl.lookup_code(+) = cskbl.link_type AND csl.lookup_type(+) = 'CS_KB_LINK_TYPE' AND cskbl.created_by = fnd.user_id AND ext_user.user_id = fnd.user_id AND cskbl.other_id = csi.incident_id(+) AND csi.incident_type_id = csit.incident_type_id(+) AND csi.incident_status_id = csis.incident_status_id(+) AND csi.incident_severity_id = cssv.incident_severity_id(+) AND csi.owner_group_id = jrg.GROUP_ID(+) AND csi.incident_owner_id = jrre.resource_id(+) AND csi.customer_id = hp.party_id AND csi.account_id = hca.cust_account_id AND csi.category_id = mc.category_id(+) AND csi.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) AND 1=1 -- cskbl.other_id=:p_incident_id union all SELECT csi.incident_number, TO_CHAR (csi.incident_date, 'DD-MON-YYYY HH24:MI:SS') reported, csit.NAME TYPE, csis.NAME status, cssv.NAME severity, jrg.group_name group_name, jrre.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number, hp.email_address, mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Activity' source_type, ext_user.source_name ' (' fnd.user_name ')' user_name, TO_CHAR (jtf.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, act.short_description "Logs And Notes"

FROM jtf_ih_activities jtf, jtf_ih_actions_tl act, jtf_rs_resource_extns ext_user, fnd_user fnd, cs_incidents_all_b csi, cs_incident_types_tl csit, cs_incident_statuses_tl csis, cs_incident_severities_tl cssv, jtf_rs_groups_tl jrg, jtf_rs_resource_extns_tl jrre, hz_parties hp, hz_cust_accounts hca, mtl_categories mc, mtl_system_items_b msi, mtl_parameters mp WHERE doc_ref = 'SR' AND ext_user.user_id = fnd.user_id AND 1=1 -- doc_id = :p_incident_id AND jtf.action_id = act.action_id AND act.LANGUAGE = USERENV ('LANG') AND jtf.created_by = fnd.user_id AND doc_id = csi.incident_id AND csi.incident_type_id = csit.incident_type_id AND csi.incident_status_id = csis.incident_status_id AND csi.incident_severity_id = cssv.incident_severity_id AND csi.owner_group_id = jrg.GROUP_ID(+) AND csi.incident_owner_id = jrre.resource_id(+) AND csi.customer_id = hp.party_id AND csi.account_id = hca.cust_account_id AND csi.category_id = mc.category_id(+) AND csi.inventory_item_id = msi.inventory_item_id(+) AND msi.organization_id = mp.organization_id(+) AND (mp.organization_code = 'MLB' OR mp.organization_code IS NULL) union all SELECT csi.incident_number, TO_CHAR (csi.incident_date, 'DD-MON-YYYY HH24:MI:SS') reported, csit.NAME TYPE, csis.NAME status, cssv.NAME severity, jrg.group_name group_name, jrre.resource_name owner, hp.party_type customer_type, hp.party_id , hp.party_name customer_name, hp.party_number customer_number, hca.account_number, hp.email_address, mc.segment1 CATEGORY, msi.segment1 item, msi.description item_description , 'Task' source_type, ext_user.source_name ' (' fnd.user_name ')' user_name, TO_CHAR (jtf.creation_date, 'DD-MON-YYYY HH24:MI:SS') creation_date, typ.NAME ': ' sts.NAME ': ' jtf.description "Logs And Notes" FROM jtf_tasks_vl jtf, fnd_user fnd, jtf_rs_resource_extns ext_user, jtf_task_types_vl typ, jtf_task_statuses_vl sts, cs_incidents_all_b csi, cs_incident_types_tl csit, cs_incident_statuses_tl csis, cs_incident_severities_tl cssv, jtf_rs_groups_tl jrg, jtf_rs_resource_extns_tl jrre, hz_parties hp, hz_cust_accounts hca, mtl_categories mc,

WHERE AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND AND

mtl_system_items_b msi, mtl_parameters mp source_object_type_code = 'SR' 1=1 -- source_object_id = :p_incident_id ext_user.user_id = fnd.user_id jtf.created_by = fnd.user_id typ.task_type_id = jtf.task_type_id sts.task_status_id = jtf.task_status_id source_object_id = csi.incident_id csi.incident_type_id = csit.incident_type_id csi.incident_status_id = csis.incident_status_id csi.incident_severity_id = cssv.incident_severity_id csi.owner_group_id = jrg.GROUP_ID(+) csi.incident_owner_id = jrre.resource_id(+) csi.customer_id = hp.party_id csi.account_id = hca.cust_account_id csi.category_id = mc.category_id(+) csi.inventory_item_id = msi.inventory_item_id(+) msi.organization_id = mp.organization_id(+) (mp.organization_code = 'MLB' OR mp.organization_code IS NULL)