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Specialist Diploma in Hospitality Management

English for Hospitality

Basic module information Specialist Diploma in Hospitality Management

Module Title: English for Hospitality

Duration: 4 weeks

Originating School: Boston Business School (Singapore)

Overview and Aims

This module has been designed to prepare students for work in the hotel and restaurant service

industries by equipping them with industry specific communication skills. The module aims to

improve the four essential language skills – speaking, listening, reading and writing. The

industry-related scenarios and exercises allow students to practise vocabulary required when

delivering hospitality services. The module will also provide students with a base for English

communication required to complete other modules in the course. The overall aim of the course

is to build the students’ confidence when dealing with customers, colleagues, management,

external parties and general correspondence.

Syllabus Lesson Plan

Topic Area Learning Outcome Lesson

No.

Discussion topics Text, Notes

and

Activities

Introduction

to

restaurants

Language skills needed for

greeting, introducing

oneself and colleagues,

asking and giving personal

information, describing

countries of origin and

nationalities

1 Setting: Restaurant

Language Focus: the

word be

Vocabulary:

Greeting and introductions

Numbers

Countries and nationalities

Speech work:

Word stress

Chapter 1

p.8-13

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Working in

a restaurant

Language skill needed for

describing a restaurant and

kitchen and describing jobs.

2 Setting: Restaurant

Language Focus: The present simple

There is/ There are

Prepositions of place

Vocabulary:

The restaurant, The

workplace, Jobs

Speech work:

Sentence stress

Chapter 2

p.14-19

Restaurant

reservations

Language skills needed for

handling enquiries and

Giving directions.

3 Setting: Restaurant

Language Focus: Present continuous

Giving directions

Prepositions of movement

Vocabulary:

Wh- words

Seating arrangements

Verbs of movement

Speech work:

Questions

Chapter 3

p.20 - 25

Language skills needed for

taking reservations, giving

information about a

restaurant, describing clock

times, days, months and

seasons, mealtimes

4 Setting: Restaurant

Language Focus: Making bookings

Prepositions of time

Vocabulary:

Clock times, days, months

and seasons

Breakfast

Speech work:

The alphabet

Chapter 4

p.26 - 32

Revision Chapter 1 to 4 and

5 Review 1

p.32 - 33

Welcome Language skills needed for

receiving guests and making

arrangements.

6 Setting: Restaurant

Language Focus: Modal verbs

Going to + verb

Vocabulary:

Parts of the dining-room

and Tableware

Speech work:

Chapter 5

p.34 - 39

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Consonants

Drinks Language skills needed for

describing drinks and

cocktails, taking drink

orders, understanding

cocktail recipes and making

cocktails

.

7 Setting: Restaurant

Language Focus: Countable and

uncountable nouns

Making requests

Imperatives

Linking words

Vocabulary:

Describing drinks

Behind the bar

Table ware for drinks

Cocktail recipes

Cocktail preparation

Speech work:

Vowels

Schwa sounds

Rhythm

Chapter 6

and 7

p.40- 51

Food Language skills needed for

describing food, planning

menus, describing dishes

and ingredients

8 Setting: Restaurant

Language Focus: Comparatives and

superlatives

Verbs as adjectives

Vocabulary:

Verbs of preparation

Describing restaurants

Speech work:

-ed endings

Chapter 8

p.52-58

Revision Chapter 5 to 8

Edmodo Test

9 Review 2

p.58 - 59

Taking

orders

Language skills needed for

presenting menus and taking

orders.

10 Setting: Restaurant

Language Focus: Past simple (regular

verbs)

Taking orders

Vocabulary:

Starters and main courses

Dishes

Verbs of preparation

Speech work:

French words

Chapter 9

p.60-66

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Language skills needed for

recommending dishes and

describing deserts.

11 Setting: Restaurant

Language Focus: Present perfect

Dealing with complaints

Vocabulary:

Complaints

Speech work:

UK vs. US English

Chapter 10

p.66-72

Language skills needed

making and dealing with

complaints.

12 Setting: Restaurant

Language Focus: Recommending dishes

Past simple (irregular

verbs)

Vocabulary:

Desserts

Utensils

Verbs of preparation

Speech work:

Sounding enthusiastic

Chapter 11

p.72-78

The bill Language skills needed for

asking for the bill,

explaining the bill,

describing methods of

payment, saying goodbye

13 Setting: Restaurant

Language Focus:

Much/many/ a lot of

Figures

Countable and

uncountable nouns

Vocabulary:

Methods of payment

Currencies

Saying goodbye

Complaining about food

Speechwork:

Polite intonation

Chapter 12

p.78-84

Revision Chapter 5 to 8

14 Review 3

p.84 -85

Interview (20%) 15 Self-presentation

Oral

Questions and Answers

Study day 16

Exam (60%) 17

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Teaching and Learning

Range of modes of direct contact

Direct Contact Teaching 45 hours

Assessment methods

This indicates the type and weighting of assessment elements in the module

Weighting Type Description

20 % Class test True or false, multiple choice, mix and match and fill

in the blanks (vocabulary and grammar)

20 % Interview An interview with the assessor to test listening and

verbal communication skills

60 % Exam

True or false, multiple choice, fill in the blanks,

comprehention test, short essey (vocabulary, grammer

and writing)