Solution Manager Overview

SolMan User Training | IBM Internal Use | SMILTU1.ppt | Apr 8, 2023 1

IBM Global Business Services

© Copyright IBM Corporation 2006

Objectives

Upon completing this session, you should be able to:

- Use the new terminology associated with SAP Solution Manager- Explain the use and advantages of SAP Solution Manager- Navigate around SAP Solution Manager- Use the Roadmap in SAP Solution Manager- Understand Business Blueprint and Realization activities- Understand the typical functions used after Go-Live in SAP Solution Manager for

Operations




Evolution from ASAP to SAP Solution Manager

AcceleratedSAP ValueSAP

Offline CD set with tools, content and a methodology for component-based implementation projects

Onsite platform to support key implementation actitivities

Including key ASAP concepts and tool features

Enhanced concepts to encompass the specifics of mySAP.com implementations

Integrated platform to support Implementation and operation of mySAP.com

Offline CD set with tools, content and methodologies for Evaluation, Implementation and Continuous Business Improvement

ASAP CD set is used as a tool platform. ASAP content is included to cover the implementation phase

SAP Solution Manager




Functional Implementation

Technical Implementation

Implementation of Operations

Implementation

of SAP Solutions

Support Desk

Services for Operations

Solution Monitoring

Operation

of SAP Solutions

ProjectPreparation

BusinessBlueprint Realization Go Live

& SupportFinal

preparation

SAP SolutionManager

SAP Solution Manager – Life-Cycle Approach for Implementation and Operation of SAP Solutions




SAP Solution Manager – Offerings

Content

Portal to SAP

Suite of Tools/Applications

Implementation Management • Document Repository• Template and Implementation• Business Blueprint• Configuration Synchronization• Testing and Test Management• Content and Learning Management

Maintenance Platform• Change Request Management• System Landscape Reporting• Solution Monitoring• Business Process Monitoring• Support Desk• Service Level Reporting

Business Content• SAP Best Practice Documents • Process Models• Business Scenarios

Roadmaps (Methods)• Implementation accelerators• Services

SAP NotesSAP Service Market Place

SAP Active Global Support




SAP Solution Manager as a Central Platform

DEV

Message Handling

PRDSolution

Landscape

Solution M

onitorin

g

Service Delivery

Process-oriented

configuation

QASIntegrated Testing

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS4.6C4.6C

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS4.6C4.6C

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS4.6C4.6C

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS4.6C4.6C

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS4.6C4.6C

SCMSCM3.1I3.1I

4.5B4.5B

LegacyLegacy

CRMCRM

CUSCUS4.6C4.6C

SAP SolutionManager

Customer's System Landscape




SAP Solution Manager – Implementation Functionality

SAP Solution Manager in Implementation

Configuration

Project definition

Define Business Blueprint

Customizing synchronization

Authorization

Datatransfer

End user Training and

documentation

Testing

Projectphases

Roadmaps

Project AdministrationCrossfunctions

Project activities

Issue Tracking / Status Monitoring / Reporting

Developments

Definesystem landscape

ProjectPreparation


& SupportFinal

preparation

Other SAPTOOLS




SAP Solution Manager - Benefits at a Glance

Benefits of using the SAP Solution Manager in Implementation :

Central point of access and support of key implementation activities

Standard scenarios provided through Business Process Repository

Central repository to store project documentation and issues

Process-driven Blueprint, Configuration and Testing approach

Automated customizing synchronization across mySAP components

Project reporting capabilities

Provides project implementation content to operations / support personnel




SAP Solution Manager – Operations Functionality

SAP Solution Manager in Operations

System Monitoring

Define/ImportSystem

Landscape

SAP EarlyWatch

Alert

Service Level Reporting

Service Delivery Enabling

Business Process

Monitoring

SAP Service Marketplace

Issue Tracking

Microsoft NetMeeting

Central SystemAdministrationBest Practices

Documents

Upgrade

Support desk/ SAP Note Assistant

Define/ImportBusiness Processes

Recom-mendedfunctionssequence

Crossfunctions




SAP Solution Manager - Benefits at a Glance

Benefits using the SAP Solution Manager in Operations:

Service Level Management/ Reporting

Application Management/ Monitoring

Software Change Management

Improved support from SAP with integrated Support Desk




SAP Solution Manager – Preparation and Blueprint


Configuration

Project definition



Authorization

Datatransfer


documentation

Testing

Projectphases

Roadmaps


Project activities


Developments


ProjectPreparation


& SupportFinal

preparation

Other SAPTOOLS




Roadmaps

Graphical entry into and status overview about your projectGraphical entry into and status overview about your project

Phase-driven approach for functional and technical implementation and

ongoing operation activities

Phase-driven approach for functional and technical implementation and

ongoing operation activities

Links to accelerators for your project phaseLinks to accelerators for your project phase




Project Preparation: Define Project & Standards

Project Administration

Choose your project type

Define general project data

Implementation Projectof SAP components

Template ProjectCreation of re-usable solutions

Implementation Projectof SAP components

Template ProjectCreation of re-usable solutions

Person responsible for the project Language of the project Overall project status

Project time frame for plan and actual data

Person responsible for the project Language of the project Overall project status

Project time frame for plan and actual data




Blueprint : Business Process Repository (BPR)

What is the BPR?

The Business Process Repository is a repository of implementation content including reusable pre-defined business process information and is delivered as part of the SAP Solution Manager.

When creating the business blueprint, customers select the pre-configured business processes they want to implement. Based on the scenarios selected in the scope, the corresponding Business Process Repository content is made available.

The Business Process Repository is a package of reusable pre-defined business process content comprising:

Scenario documentation

Transaction assignments IMG assignments Configuration guides Pre-configured processes delivered through BC Sets Predefined test cases

Note: The available Business Process Repository content may vary for scenarios.




Structure of a Standard Scenario

Project

Organization Units

…

Master Data

…

Business Scenarios

Scenario 1

Scenario 2

Scenario 3

…

Process 1

Process Step 1

Process Step 2

Process Step 3

…

Scenario 1

Organization Units

…

Master Data

…

Business Processes

Process 1

Process 2

Process 3

…

Level 1 - Scenarios Level 2 - ProcessesLevel 3 –

Process Steps

NOTE: There may be one or more SAP Transaction Codes per Process Step!




Business Blueprint: Define Business Process Hierarchy

Business Process Hierarchy

Business Process Hierarchy Select your Business Scenarios according to the SAP

components Template Select your Business Scenarios according to the SAP components Template

Add Process Steps from the Business Processes in your Business Process HierarchyAdd Process Steps from the Business Processes in your Business Process Hierarchy

Create Custom Scenarios, Business Process, Process Steps, Transactions and Customization to complete the Business Blueprint

Create Custom Scenarios, Business Process, Process Steps, Transactions and Customization to complete the Business Blueprint




Business Blueprint: Create Design Documentation

Functionality to create, edit, and store, Upload and download documentation Predefined templates / document type for

– Scenario descriptions, diagrams, and installation guides – Customer Input – Interfaces, forms, and reports

Creation of own templates Reporting features to track and filter on documents




SAP Solution Manager – Realization


Configuration

Project definition



Authorization

Datatransfer


documentation

Testing

Projectphases

Roadmaps


Project activities


Developments


ProjectPreparation


& SupportFinal

preparation

Other SAPTOOLS




Build & Document Custom

Development

Build, Plan & Execute Test

Cases

Record, Manage & Resolve Test

Problem Reports

Perform & Document

Configuration

Track Training Material

Development

Build End-User Roles

Key Activities within Realization




Configuration : Adding IMG Objects (1)

1. Select row and press Add button

2. Select object type (IMG Object)




Configuration : Adding IMG Objects (2)

3. Assign IMG Object(s) via F4, to call Reference IMG

4. Select IMG Object(s) by clicking on the checkbox, then click on the green checkmark

to copy them to the project




Perform Configuration using IMG

For several standard scenarios, IMG assignments are available at process and/or process step level.

In SOLAR02, select IMG Object and click on ‘Configure’ button to launch IMG. Perform configuration in satellite system, save and return to Solution Manager.




Document Configuration Settings

Having configured the process, create a Configuration Element document, against the Process or Process Step, to record what changes were made and why.




Customizing Synchronization

Comparing Configuration- Comparison between systems and clients- No automated configuration adjustments- Use to control configuration before and

after distribution

Distributing Configuration- From one to multiple target systems and

components- Automated configuration distribution

possible- Use to distribute defined set of

configuration between components

= Customizing Distribution= Customizing SCOUT




Comparing Customizing (3)




What is Customizing Distribution?

Customizing data TransportECCDEV

ECCQA

ECCPRD

CRMDEV

CRMQA

CRMPRD

APODEV

APOQA

APOPRD

Transport

TransportTransport

TransportTransport

Central system

Predefinedlist of

synchronizing objects

Customizing

Distribution

(eg Pricing Conditions)

Manages consistency of configuration in a distributed system environment.

Avoids redundant customizing activities across solution landscape.

Customizing Scout compares customizing across systems and components.

Uses Synchronization Groups to identify cross-component configuration.

Can be utilized for initial customizing and delta customizing.




Realization: Testing

Central definition and preparation of test plans and packagesAssign test packages to Testers

Central definition and preparation of test plans and packagesAssign test packages to Testers

Testers find test packages in theirpersonal Worklist and execute thetest e.g using eCATTs

Testers find test packages in theirpersonal Worklist and execute thetest e.g using eCATTs

Check the status of your tests

in the Status Info System Check the status of your tests

in the Status Info System

Business Blueprint & Configuration Test Plan

BC




Reporting Types

Standard reports available for:

Administrative purposes Status Assignments Planned vs actual dates

Assignments Documentation Transactions Problem messages

Business Blueprint & Realization phases




Reporting in Detail

Each report variant provides a specific set of selection criteria and results layout Selection criteria and results screen can be modified Navigate from results screen directly to structure item Table and tree (hierarchy) views are available Table view allows data download to MS Office applications




SAP Solution Manager – Operations: High Level Overview

SAP Solution Manager in Operations

System Monitoring

Define/ImportSystem

Landscape

SAP EarlyWatch

Alert

Service Level Reporting

Service Delivery Enabling

Business Process

Monitoring

SAP Service Marketplace

Issue Tracking

Microsoft NetMeeting

Central SystemAdministrationBest Practices

Documents

Upgrade

Support desk/ SAP Note Assistant

Define/ImportBusiness Processes

Recom-mended

functionssequence

Crossfunctions




SAP Solution Manager - Monitoring

Process-Orientated Application Monitoring and System MonitoringTime Schedule: Hourly and daily

“keep the business running” tasks

Process-Orientated Application Monitoring and System MonitoringTime Schedule: Hourly and daily

“keep the business running” tasks

Service Level Management and Reporting

Time Schedule: Weekly, Monthly Continuous improvement, planning

tasks

Service Level Management and Reporting

Time Schedule: Weekly, Monthly Continuous improvement, planning

tasks Monitoring is based on the core business processes of a customer‘s mySAP.com solution Service Level Management for periodic cross-system reporting Realtime Monitoring of Business Processes and System Components based on the CCMS infrastructure




Service Desk

SAP SupportSAP Support

CustomerCustomer

SAP ServiceMarketplaceSAP ServiceMarketplace

SAPSAP

Provides Solution Finds Solution

or

3

Forwards Message

Provides Solution

4Provides Solution

2

Searches for Solution

Customer'sSolution Database

SAP Note DatabaseService ProductsBest Practices DB

1

Creates Message

End UserEnd User SolutionSupportSolutionSupport

SAP System SAP

Solution Manager





Change Request Management

Change Request

Service Message

Developer

Requester

Tester

ChangeManager

DEV

IT Operator

QAS

PRD

Controlled transports

Controlled transports

Service Desk Employee

Ser

vice

Des

kC

han

ge

Req

ues

t M

anag

em

ent

ChangeTransaction

Feedback

Maintenance Cycle




Maintenance Optimizer

All corrective software packages, including Support Packages (Stacks) for SAP NetWeaver 2004s and SAP Business Suite 2005, released after April 2, 2007, are available exclusively through the Maintenance Optimizer in SAP Solution Manager.




Support Package Stack Process via Maintenance Optimizer

Old Process New Process (4/2/07)




IBM SAP Solution Manager Tools, Products & SolutionsComplemented by distinctive functional "IBM Extensions“ integrated with SAP Solution Manager enables

project teams to effectively manage SAP implementation efforts throughout the project life-cycle

Detail Status EntryStatus at any

document level

Executive DashboardWeb-enabled,

Deliverable-based Status, Milestone Status,

MS-Excel download,7-Keys to Success,

Industry Solution MapsICAP Accelerators, Business Process

Hierarchy, Process Flows, Documentation

Ascendant™ SAP MethodsRoadmap withAccelerators,

Work Products, Work Breakdown

Structure

MS Project InterfaceBi-directional, update tasks in MS-Project

and SolMan BPH


Central Repository

2

3

4

16

Solution Manager JumpstartICAP Accelerators,

To Accelerate Use of SAP Solution Manager 5




PM Tools: Detailed Status Entry

Resource assigned

Team assignment

Percent Complete

Original estimate of hours of effort

Estimated hours to complete

Total effort hours expended to date

Actual Start Date

Actual Finish Date

Planned Start Date

Planned Finish Date

Enter plan, actual and status data at the Document level

Reporting and maintenance capabilities by team, resource, documents or transactions, etc.

Export to MS-Excel and input for status to/from MS-Project or Dashboard

The IBM Detail Status Entry screen utilizes a client’s Solution Manager Business Process Hierarchy to update document progress data at individual project document level.