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> Top SMB Priorities
> SMB Pressure Points
> Nortel SMB Solutions, Services & Support• The Portfolio Behind the Solutions• Converged Voice & Data• Telephony • Mobility• Data Networking • Security• Managing Your Network• Services & Support
> Why Nortel?
> Next Steps
Agenda
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Top SMB Priorities*L
east
Im
po
rtan
tM
ost
Im
po
rtan
t
Better Customer Information Access
Strengthen Financials
Manage Cash
Improve Efficiency
*Source: IDC: The Changing SMB Market Opportunity, North America 2005
Grow Business
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To What Extent Does the Contact Center Affect Company Image?
> 92% of consumers form an opinion about a company’s image through their interaction with the Contact Center (Benchmark Research)
> 62% would stop using a company’s goods or servicesif they had a bad experience(Benchmark Research)
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SMB Pressure PointsWhat’s driving your need for enhanced solutions?
Distributed Workforce
IncreasingMobility
DemandingCustomers
HungryCompetitors
TechnologyExpertise
> Today’s SMBs face many of the same pressures and demands as larger Enterprises
> Require tailored, scalable and affordable solutions that are easy to implement and use
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SMB Pressure Points Demanding the benefits of new technology
21%
41%53% 58% 62% 64%
0%
20%
40%
60%
80%
100%
2005 2006 2007 2008 2009 2010
1 to 100 Employees 101 to 500 Employees
41%54% 57% 64% 70% 75%
0%
20%
40%
60%
80%
100%
2005 2006 2007 2008 2009 2010
% of SMBs That Have Started Implementing IP Telephony*
*Source: InfoTech, March 2006
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Nortel SMB Solutions
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Nortel SMB PortfolioNortel SMB PortfolioS
MB
So
luti
on
s
Wireless HandsetsSoft ClientsConferencingDigital Phones IP Phones
BCM200
Unified Messaging IVR
Cli
ents
Ap
pli
cati
on
sT
ele
ph
on
y &
C
on
verg
ed
N
etw
ork
s
Contact Center
Norstar BCM50
FAX Suite
BCM400
Sec
ure
Dat
a N
etw
ork
ing
&
Mo
bil
ity
Business Ethernet Switch 100
Business Access Point 120
Business Secure Router 222
Coming in Q406NEW Business Ethernet Switch 50 and 200
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Nortel Business Element ManagerManaging your entire network from a single interface
Slide 10 of 35
Single Site Small Business Remote User
IP WAN
PSTN
Remote UserMain Site
DSL
DSL
Cable Access
Remote User
2050
2050
2050
> Integrated applications • Voice Mail, Auto Attendant Call Center
> Integrated Router/firewall with VPN support> Support for remote IP telephony users
• with VPN Router 221/251 at remote site>Choice of Digital or IP sets
VPN Router 221
VPN Router 251
VPN Router 221
BCM50a
Ethernet Switch 325
Slide 11 of 35
Multi-site Small Business
IP WAN
PSTN
Main Site
Digital Sets
2050
20022004
Ethernet Switch
460Management
Station:
> Seamless dialing between sites•IP Trunks and MCDN
> Centralized management> Integrated applications> Local VM/AA> Consistent features & desktop
DSL
DSL
DSL
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To ensure a superior service experience for every customer investing in a Nortel solution
Nortel & Channel PartnersWorking Together…
Romtelecom Brahms
… By combining the value of our partners capabilities with
Nortel’s winning technologies and services to deliver
superior value to our customers.
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Why Nortel for Small & Medium Businesses?Depending on a trusted leader that protects your investments and provides outstanding value
> Trusted leader:• More than 15 million Norstar telephones &
30,000 BCM systems are used by small & mid-sized businesses and branch offices in more than 80 countries
> Protects your investments: Solutions designed to protect investments
• Encompass data, voice and convergence allowing for a smooth migration path and investment protection
> Outstanding value: • Proven & expanding portfolio designed
specifically for the needs of small & mid-sized businesses
> Industry leading solutions
> Experience
> Global presence
> Culture of innovation
> Secure and reliable end to end networking solutions
Nortel Strengths
Business Made Simple
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Next Steps
> Find more information about Nortel’s SMB solutions by visiting www.nortel.com/smb• Tutorials & demos• Product & solution briefs• Case studies• Podcasts• ROI calculators and more! *
> Sign up today for the Nortel SMB Update e-newsletter to stay current on the latest developments focused on Small & Medium-sized businesses. Visit www.nortel.com/nu
> Contact your local Nortel business partner to find out how Nortel’s SMB solutions can help your company stay productive, save money, and increase revenue
* RoI calendar coming in 4Q06
