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CHETANAs

SELF FINANCING COURSE

BACHELOR OF MANAGEMENT STUDIES

Subject: - Human Resource Management

Topic: - Soft Skill Training

Class: - T.Y.B.M.S.

Div.: - B

GROUP MEMBERS

NAME ROLL NO.

HEMANT VAISHNAV 3249CHETAN KADAM 3214

ASHWINI SHINDE 3238RUNALIVHATKAR 3252

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Soft Skill Training Programme for Sales Person

Need of training program:

To convince customer to buy the product. To make customer attract towards the product. To improve communication skill of an employee. To improve Presentation skills of employee. To develop personalities of employee.

Key benefit:

Increase in sales. Good presenting skills. Improved communication skills. Employee is prepared for both the current and changing requirement of

the job and organisation.

It helps in smooth and efficient working of department.Training program for freshers and newly employed employees:

The training program will consist through both on the job training methodand off the job training method

On the job training method includes working with a group of peopleunder senior employee.

And off the job training includes both cognitive methods such as lectures,discussion, and behavioural methods simulation.

[B] Off The Job Training:

Both two types of off the job methods are used i. e. Cognitive trainingand behavioural training

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1. Cognitive training: Lectures:

o Employees will be given lectures on communication skills like howthey have to speak in front of customer? How should be your

behaviour with them? How to present product in front of them? How

to attract customer to buy our product? How to make customer feel

comfortable to talk with them? To understand what customer need

and whats customer preference etc.

o A lecture will be given daily 2 hours a day in lecture room oforganisation from a senior employee and well experienced employee

or lecturer to cover in detail.

o The lecture will mainly focus on practical knowledge rather than justa theory.

Demonstration:o Employee would be given a demonstration thrice a week in lecture

room or discussion room, a visual and practical display of exactly

how they have to deal with customers.

o Every time the level of demonstration will increase and the employeeswill be given an whole overview of all different types behaviour the

customer behaves and how to react and answer on customers

behaviour.

o The demo will make employee aware of how to behave with differentcustomers having different behaviors.

Discussion:o In this both employees and trainer training them will interact with

each other to clarify the doubts of the employees and discuss with

them to clarify the things.

o The employee can freely ask anything related to job and the doubts inhis mind.

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2. Behavioural methods: Here the employees training become more practical and have to

implement what they have learnt in cognitive method

They have to show and prove what they have learned in lectures anddemonstration.

Simulation:o An actual environment will be created where the trainees have to

actually become practical and try to sell out the product. Here they

will not be having only demo, but have to exactly perform.

o Here the trainer will get to know about the employees skills, abilitiesand what additional the employee has learned from training program.

o Simulation will be undertaken once in two week. Role plays:

o Here the employees will be assigned roles and they have to actaccording to the roles assigned.

o This will be done so that employees interact more in practical andimprove the communication skills.

[B] On the Job Method:

After all the off the job training have been given to employees, theemployees will assist the senior employee in a pair for 1 month to have

some real experience.

This 1 month the senior will continuously guide the new employee andhelp him where he requires.

On the job training will give new employee a chance to prove himself infront of senior and show his best skill and abilities.