Soft Skill Training E-brochure 305

Pre-training Questionnaire is sent 15

days before training

Dinesh V. DivekarSoft Skill & Behavioural Trainer

Benefits to your company of my soft skill training: -

Employees in whatever capacity they work, commercial sense in them is most important. My training programmes are aimed at bringing commercial sense among your staff members.

Though duration of training programmes is just for couple of days, these programmes have been developed after years of research and are being improvised continually.

Businesses of 21st century demand creation of knowledge repositories. By training your staff, you will be able to expand knowledge base of your employees.

It is the organisation culture that fosters, sustains or holds the growth of the company. My training programmes are aimed at making organisation culture conducive to the growth of your company.

A wide array of training programmes through which you can develop your employees: -

Personality Development Time & Stress management Business Etiquettes and

Communication Skills Team Building Superior Customer Service Effective Managerial Skills Effective Supervisory Skills Effective Interviewing Skills

Effective C onflict Management Assertion Skills Behaviour Management or

Interpersonal Skills Team Leadership Organisational Leadership Mentoring Effective Selling Skills Training on Retail Management

Past and current clients belong the following industries: -

IT Companies, Hotels & Resorts, Facility Providers, Courier/Cargo, Security Services, Education Institutions, Overseas Recruitment, Healthcare and Public Sector UnitsTraining Process: -

# 72, Maria Sadan, 6th Main, AECS Layout, (Behind VSNL Tower), GeddalahalliP.O. Sanjay Nagar, Bangalore – 560 094, Tele: - + 91 80 4172 8164, Mob: - +91 9900155394

E-mail: - [email protected], [email protected]

Mission Statement

Every company

incurs two types of costs – visible and invisible. By

imparting soft skills training,

I help companies to

control invisible costs

Execution of the Training

Post-training evaluation after 1-3 months of training

mailto:[email protected]



On the board of the following companies as external trainer: -

a) Parimala Consultants Pvt Ltdb) Chinmaya Institute of Management Sciencec) CORGOV

Training methodology: - during the sessions, training may happen but learning may not. To avoid this contradiction, I take up role of a learning facilitator by making interative training sessions, customising training programmes that meet client’s requirements. In addition to this, my learning sessions include psychometric tests also. Psychometric tests give insight to the learners on the development that they require.



Train to Develop theEmployer Brand for

Competition

Culture Change

QualityPolicies &

Procedures

Performance Management

External Reputation

Customer Focus

Change Management




Module-wise Details of the Training Programmes

Personality Development - 1 day

What is Personality Determinants of Personality Know your Personality - Keirsey’s Temperament Sorter Test Positive Thinking How to Build Positive Self-esteem SWOT analysis How to handle Adversities

Time Management – 1 day

Characteristics of Time Pareto Principle Have you done Job Analysis of your Job? What are Time Wasters? What is Procrastination? Time Management Tools Personal Goal Setting Delegation Theory of Time Management by Stephen R Covey Day-to-day Time Management Techniques

Stress Management – 1 day

What is Stress? Optimum Stress level Your Personality & Stress Symptoms of Stress Identifying likely Stressors Five ways of Dealing with Stress Anger – combat with the enemy within

Communication Skills – 2 days

What is Communication? The Process of Communication When Communication should happen? Formula of Communication Communication & Perception Barriers in Communication Questioning Skills Listening Skills Telephone Techniques Business Writing Skills



In the training modules,

psychometric tests are conducted




Interpersonal Skills – 1 day

Assessing your Ability to Deal with People Group Interactive Skills – Initiating Skills, Supporting Skills, Clarifying Skills Your Interaction – making requests, refusing requests, giving advice, disagreeing,

interrupting, bridging etc The difficult Personality Types

Team Building – 2 days

Self-perception Inventory of the Team Members Group Vs Teams Attitude required to build Team 12 C’s of the Team Types of Dysfunction in a Team Five Dysfunctions of the Team

Leadership Techniques – 2 days

What is Leadership? Leaders Vs Followers Managers Vs Leaders Test your Leadership Potential Your Personality – Conduit of Leadership Team Leadership Getting Organised Problem solving Leadership & Conflict Resolution Assertiveness and Leadership Creation of Intangible Assets

Supervisory/Managerial Skills – 1 day

Fundamentals of Supervision Your Attitude and Productivity of your Staff How to Demonstrate Authority How to Delegate How to Coach How to Counsel How to deal with Special problems



Conducts non-adventurous

outbound training on Team Building

also




Conflict Management – 1 day

What is Conflict? Critical Features of Conflict Management Types of Conflict Conflict Resolution Techniques Conflict and Organisational Culture

Interviewing Skills – 1 day

A brief about Recruitment Process Interview - its significance in the recruitment process Some Dos and Don’ts while conducting interview Some Standard Questions and their expected Answers What is Behavioural Interviewing? How is it different from Traditional interviewing? What is STAR Technique? Some competency based questions and their expected answers.

Personal Excellence (half day for each module)

How to take and give feedback? How to conduct Performance Appraisal? Building Organisational Culture Emotional Awareness How to find Creative and Innovative Solutions How to be a Motivator Decision Making

Mentoring – 2 days

What makes a good Mentor? What Mentors do? Manager Vs Mentor Adapting & Managing a Change Dimensions of Mentoring Mentoring Process Productive Confrontation






Anger Management – 1 day

Anger – the enemy within, its ill-effects on the body Sources of the anger Anger management strategies Other techniques to manage the anger

Effective Selling Skills

What is Sale? Primary skills of Salespersons Preparation of Sales Plan, Why people buy? Preparing for the Sales Interview, Grooming Skills Structuring the Sales Call Setting Agenda – Questioning Skills Setting Agenda – Listening Skills Identifying Needs – Buying Behaviour Presenting the Solution – FAB Exercises Effective Closures





Documents

Soft Skill Training E-brochure 305