Social distancing in your business - Hertfordshire Social Distancing in Your Business We will deliver

  • View
    0

  • Download
    0

Embed Size (px)

Text of Social distancing in your business - Hertfordshire Social Distancing in Your Business We will...

  • Social distancing in your business

    Practical steps to ensure that you keep yourself, your employees and your customers safe

  • Page 2

    Step 1 Outside the Premises

    Use outdoor spaces for queuing and have defined queuing routes

    Agree with neighbouring businesses the direction of your queues to avoid confusion

    Business

    A B

    Remind customers who are accompanied by children that they are responsible for ensuring that their children are following social distancing and keeping 2m away from other people

    2m

    Children must be accompanied at all times

    Business

    http://www.hertfordshire.gov.uk/queuedirection http://www.hertfordshire.gov.uk/supervisingchildren

  • Page 3

    Step 2 To Access the Premises

    Define the number of customers that can reasonably follow social distancing on the premises including any outdoor areas. Take into account available floorspace as well as likely pinch points and busy areas

    Business Business

    Business

    Capacity

    Number of customers to be determined by business owner

  • Page 4

    Step 3.1 Inside the Premises – Minimising Contact

    Minimise contact around transactions: promote contactless payments, rather than handling money

    Provide handwashing facilities or hand sanitiser at both entry and exit points

    Use clear Perspex screens to create a physical barrier between staff and customers

    Exit Entry

    Business

    http://www.hertfordshire.gov.uk/contactlesspayments http://www.hertfordshire.gov.uk/handwashingfacilities

  • Page 5

    Step 3.1 Inside the Premises – Minimising Contact

    Have clearly designated positions for staff to provide advice or assistance to customers, while maintaining a 2m distance

    Rethink or remove demonstrations and promotions to minimise direct contact and avoid queues building up

    2m2m

    Customer Service

    FREE Samples

    Aisle AisleAisle

    09 10 11

    http://www.hertfordshire.gov.uk/wheretostand

  • Page 6

    Step 3.2 Inside the Premises – Keeping Your Customers Safe

    To reduce congestion and contact between customers consider implementing the following:

    • Queue management systems • One-way systems through the premises

    • Using floor tape/paint to mark areas to help people keep to a 2m distance*

    2m

    * Ensure this meets health and safety regulations

    Please Stand Here

  • Page 7

    Step 3.2 Inside the Premises – Keeping Your Customers Safe

    Limit the number of customers on the premises and in any busy areas such as doorways

    Encourage customers to:

    • Bring their own bag • Shop alone where possible, unless they need

    specific assistance

    My Bag

    Business

    http://www.hertfordshire.gov.uk/keepingwalkwaysfree http://www.hertfordshire.gov.uk/shoppingalone

  • Page 8

    Step 3.3 Inside The Premises – Keeping Your Staff Safe

    Advise your employees to wash their hands with soap and water:

    • For 20 seconds, and

    • As regularly as possible

    Inform your employees to only come into work if:

    • They are well and not showing symptoms, and

    • No one in their household is self-isolating

    20 Seconds

    Wash regularly

  • Page 9

    Step 3.3 Inside The Premises – Keeping Your Staff Safe

    Avoid staff working face-to-face. Instead:

    • Have staff working side-by-side • Have staff facing away from each other • Ensure that staff keep 2m away from others

    If your employees must work in close proximity, consider using a consistent pairing system

    Step 3.3 Inside The Premises – Keeping Your Staff Safe

    2m

  • Page 10

    Have staggered arrival and departure times to reduce crowding into and out of the workplace

    Have staggered breaks, so that your employees can respect social distancing and keep 2m apart during breaks

    Step 3.3 Inside The Premises – Keeping Your Staff Safe

    Arrival Times

    Arrival Time

    12

    6

    9 3

    12

    6

    9 3

    12

    6

    9 3

    12

    6

    9 3

    Lunch Times

    Lunch Time

    12

    6

    9 3

    12

    6

    9 3

    12

    6

    9 3

    12

    6

    9 3

  • Page 11

    Step 3.3 Inside The Premises – Keeping Your Staff Safe

    Suggest outdoor breaks and meetings to your staff, so that they can interact safely while keeping 2m apart

    Nominate social distancing champions to demonstrate social distancing guidelines to other staff and customers, in a friendly manner

    Ask me your social distancing

    queries

    So

    cia l D

    is ta

    nc in

    g C

    ha m

    pi on

    2m

    2m

    2m

    http://www.hertfordshire.gov.uk/keepyourstaffsafe

  • Page 12

    Step 4.1 How to Manage Deliveries

    Introduce a way for customers to notify you that they are either unwell or in self-isolation ahead of your delivery

    Minimise the risk of customers not answering the door by setting an approximate delivery time

    Where possible, a secure place to leave the delivery should be agreed with your customers in advance

    For the safety of our staff, please let us know which of the following two statements best describes your current situation?

    • I’m unwell and/ or self isolating

    • I’m fine

    56%09:14

    Social Distancing in Your Business

    We will deliver your order today between 5:00pm and 7:00pm. You do have the following options if you’re not going to be in.

    56%09:14

    Social Distancing in Your Business

    Should your driver leave your parcel at the agreed drop-off point? The agreed drop-off point is: front door mat. Let us know if your preferences/ circumstances have changed.

    56%09:14

    Social Distancing in Your Business

  • Page 13

    Step 4.1 How to Manage Deliveries

    Your drivers should:

    Set goods down at previously agreed drop-off point or just outside front door

    Ring doorbell

    Keep away and maintain at least a 2m distance from the door

    Ensure delivery is complete

    For situations in which hand washing will not be possible, your drivers should be given hand sanitiser to be:

    Carried at all times

    Used after each delivery

    2m

    2m

    http://www.hertfordshire.gov.uk/deliverydrivers http://www.hertfordshire.gov.uk/deliverydrivers

  • Page 14

    Step 4.2 How to Manage Collections

    Implement staggered collection times so that customers can enter the store one at a time to collect orders and make payments

    Use queue management systems to allow your customers to maintain a safe distance of at least 2m

    Aisle

    Aisle

    09

    10

    2m

    2m

    Today’s Collections • Customer A: 12:00 • Customer B: 13:00 • Customer C: 14:00

    http://www.hertfordshire.gov.uk/queuemanagement

    Step 1 Outside the Premises Step 2 To Access the Premises Step 3.1 Inside the Premises - Help While Minimising Contact Step 3.3 Inside The Premises - Keeping Your Staff Safe Bookmark 11 step 3.2 How to Manage Deliveries How to Manage Collections

    Button 31: Button 32: Button 434: Button 435: Button 436: Button 437: Button 438: Button 439: Button 3028: Button 1: Page 2: Page 3: Page 4: Page 5: Page 6: Page 7: Page 8: Page 9: Page 10: Page 11: Page 12: Page 13:

    Button 2: Page 2: Page 3: Page 4: Page 5: Page 6: Page 7: Page 8: Page 9: Page 10: Page 11: Page 12: Page 13:

    Button 440: Button 441: Button 442: Button 443: Button 444: Button 445: Button 3029: Button 473: Button 474: Button 428: Button 429: Button 430: Button 431: Button 432: Button 433: Button 3027: Button 422: Button 423: Button 424: Button 425: Button 426: Button 427: Button 3026: Button 475: Button 476: Button 416: Button 417: Button 418: Button 419: Button 420: Button 421: Button 3025: Button 477: Button 410: Button 411: Button 412: Button 413: Button 414: Button 415: Button 3024: Button 465: Button 466: Button 467: Button 468: Button 469: Button 470: Button 3033: Button 478: Button 479: Button 404: Button 405: Button 406: Button 407: Button 408: Button 409: Button 3023: Button 317: Button 320: Button 322: Button 323: Button 325: Button 328: Button 3010: Button 332: Button 333: Button 334: Button 335: Button 336: Button 337: Button 3011: Button 165: Button 338: Button 339: Button 340: Button 341: Button 342: Button 343: Button 3012: Button 480: Button 446: Button 447: Button 448: Button 449: Button 450: Button 451: Button 452: Button 3030: Button 453: Button 454: Button 455: Button 456: Button 457: Button 458: Button 3031: Button 481: Button 482: Button 472: Page 14:

    Button 459: Button 460: Button 461: Button 462: Button 463: Button 464: Button 3032: Button 483: