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8/18/2019 Smart Support Search Tips
1/1
Answer Search Tips
General Search Tips
Type your search terms--a question, a phrase, a series of words, or just a single word--in the "Find the
answer to your question" field, select a product or do not enter a value to search all products, and then
click the Search button.
Search Options
Wild Cards (*) - search for patterns where you know how a word starts, but not how it ends. The
asterisk covers all possible extensions.
Example: Entering RIS_E_INV* would find content such as RIS_E_INV _OPEN_DB or
RIS_E_INV _OPEN_DBOWNER.
Require a Word (+) - immediately precede the word with a plus (+).
Example 1: Typing +database +oracle would return answers containing both database and oracle.Example 2: Typing database +oracle would return answers containing oracle with or without the
word database.
Exclude a Word (-) - immediately precede the word with a dash/minus (-).
Example: Entering database –oracle would return answers containing database without oracle.
Search Containing a Minus/Dash - enclose the phrase in quotes only if there is a space
before the dash/minus.
Example 1:"-mw"
–
returns answers containing–
mw Example 2: ora-12560 , quotes would not be needed.
Synonyms (~) - immediately precede the word with a tilde (~)
Example: Typing account will return answers containing account , bill , and invoice.
Combination of Search Functions
Example: smart* +vault –VM -document will return answers that:
Contain the word vault
Could have a word that begins with smart
Will not have the word VM nor document in the answer