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Smart Meter. Seattle City Light Vision. Vision To set the standard and deliver the best customer service experience of any utility in the nation. Mission - PowerPoint PPT Presentation
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Seattle City Light Vision
Vision To set the standard and deliver the best customer service experience of any utility in the nation.
Mission Seattle City Light is a publicly owned utility dedicated to exceeding our customers’ expectations by producing and delivering environmentally responsible, safe, low cost and reliable power.
Quick Introduction to Opower
Delivering programs to 60+ US utilities, including the largest Smart Meter deployments in the country
Giving Customers the Information, Motivation, and Control to Engage
Dynamic, Personalized Conversations with Customers
Information
» Providing valuable insights into energy use
» Informing, educating and motivating customers to act
Motivation
» Providing valuable offers based on energy use
» Giving customers choices and making it easy for them to act
Control
» Providing sensible control of energy use
» Making it easy to maintain and improve efficient behaviors
Why An Advanced Metering Infrastructure?
• The current electro-mechanical meters are obsolete and out of production
• As meters age, we lose revenue by under-measuring usage
• Meter reading at the premise has high labor costs and employee safety risks
• The majority of the complaints SCL receives are billing related
The Solution:Advanced Metering Infrastructure
(AMI)Replaces 408,000 aging meters with
new digital metersAdds a two-way communication
system
AMI Goals
Improve Customer ExperienceOperate a safe and environmentally
responsible metering systemProvide “Real Time” usage
informationEnhance Outage Management
SystemSupport future Smart Grid
capabilities
AMI Benefits
Increased customer satisfaction Faster outage response Flexible billing/rate options that enables
our ability to support new initiatives such as electric vehicle charging
Real time information to support conservation efforts
Reduced carbon foot print Reduced labor and operational costs
AMI Implementation Plan Deployment
2012 Proceed with field tests on potential meters and
communication systems in hard to read areasDevelop RFP for system implementationEvaluate Meter Data Management OptionsDevelop Customer Education Plan
2013 Initiate pilot project with preferred meter and
communications networkDevelop Implementation Plan including integration
with other SCL systems (i.e. Outage Management, Customer Billing System)
2014-16Complete system implementation
AMI OptionsFull
DeploymentLimited
Deployment
5 Yr Costs Capital 72 19
Operations 15 14
20 Yr Costs Capital 113 64
Operations 38 45
20 Yr NPV $7 ($87)
AMI Project Update• Refining AMI business case
– Revising current costs as pricing and technology change
– Developing AMI System Implementation Plan
• Proceeding with field tests on potential meters and communication systems
• Monitoring “lessons learned” from other utilities’ AMI deployments to avoid mistakes and pitfalls
• Develop Customer Education / Communication Plan– Web portal– Community meetings– Customer engagement