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Smart Meter. Seattle City Light Vision. Vision To set the standard and deliver the best customer service experience of any utility in the nation. Mission - PowerPoint PPT Presentation

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Smart MeterSmart Meter

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Seattle City Light Vision

Vision To set the standard and deliver the best customer service experience of any utility in the nation.

Mission Seattle City Light is a publicly owned utility dedicated to exceeding our customers’ expectations by producing and delivering environmentally responsible, safe, low cost and reliable power.

Quick Introduction to Opower

Delivering programs to 60+ US utilities, including the largest Smart Meter deployments in the country

Operating Systems vs Applications

data

Raw Data vs Insights

Delivering Day One Smart Grid Value

Evolving Customer Expectations

Giving Customers the Information, Motivation, and Control to Engage

Dynamic, Personalized Conversations with Customers

Information

» Providing valuable insights into energy use

» Informing, educating and motivating customers to act

Motivation

» Providing valuable offers based on energy use

» Giving customers choices and making it easy for them to act

Control

» Providing sensible control of energy use

» Making it easy to maintain and improve efficient behaviors

Why An Advanced Metering Infrastructure?

• The current electro-mechanical meters are obsolete and out of production

• As meters age, we lose revenue by under-measuring usage

• Meter reading at the premise has high labor costs and employee safety risks

• The majority of the complaints SCL receives are billing related

The Solution:Advanced Metering Infrastructure

(AMI)Replaces 408,000 aging meters with

new digital metersAdds a two-way communication

system

AMI Goals

Improve Customer ExperienceOperate a safe and environmentally

responsible metering systemProvide “Real Time” usage

informationEnhance Outage Management

SystemSupport future Smart Grid

capabilities

AMI Benefits

Increased customer satisfaction Faster outage response Flexible billing/rate options that enables

our ability to support new initiatives such as electric vehicle charging

Real time information to support conservation efforts

Reduced carbon foot print Reduced labor and operational costs

AMI Implementation Plan Deployment

2012 Proceed with field tests on potential meters and

communication systems in hard to read areasDevelop RFP for system implementationEvaluate Meter Data Management OptionsDevelop Customer Education Plan

2013 Initiate pilot project with preferred meter and

communications networkDevelop Implementation Plan including integration

with other SCL systems (i.e. Outage Management, Customer Billing System)

2014-16Complete system implementation

AMI OptionsFull

DeploymentLimited

Deployment

5 Yr Costs Capital 72 19

Operations 15 14

20 Yr Costs Capital 113 64

Operations 38 45

20 Yr NPV $7 ($87)

AMI Project Update• Refining AMI business case

– Revising current costs as pricing and technology change

– Developing AMI System Implementation Plan

• Proceeding with field tests on potential meters and communication systems

• Monitoring “lessons learned” from other utilities’ AMI deployments to avoid mistakes and pitfalls

• Develop Customer Education / Communication Plan– Web portal– Community meetings– Customer engagement