Smart Hiring Practices Skilled Nursing, Inc. Staffing & Search

Smart Hiring Practices

Skilled Nursing, Inc. Staffing & Search

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“The closest to perfection a person ever comes is when he fills out an

employment application”

-- Stanley J. Randall


3Skilled Nursing, Inc.

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Reviewing a Resume

The ABC’s of Resume Review– A= Those resumes that are definitely interesting

– B= Those resumes that may need a second look

– C= Those resumes you know do not fit your criteria

Establishing which resumes fall into which category:• Is there a cover letter?

• Scan for overall impression of applicant

• Identify easy to find qualifications

• Look for a summary statement

• Always check for proper spelling and grammar


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Reviewing a Resume

Red flag items on a resume:

o Employment gapso Evidence of decreasing responsibilityo Short-term employment at several jobso Multiple shifts in career path


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Real Resume QuotesThese are taken from real resumes and cover letters and

were printed in the July 21, 1997 issue of Fortune Magazine

! “Let's meet, so you can 'ooh' and 'aah' over my experience.”

! "Am a perfectionist and rarely if if ever forget details.”

! "I am loyal to my employer at all costs. Please feel free to respond to my resume on my office voicemail.”

! "Note: Please don’t misconstrue my 14 jobs as 'job-hopping'. I have never quit a job.”

! "Reason for leaving last job: They insisted that all employees get to work by 8:45 am every morning. I couldn’t work under those conditions.”

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First Impressions

1. Don’t alienate candidates

2. Don’t toot your own horn

3. The employer isn’t always in driver seat.

4. Hiring is not a one way street.

5. Candidates are not contacted quickly enough after interview.

6. Create warm atmosphere, even if candidate not hired.

7. Have candidates meet top level to recent hires.

8. Recruiters/HR are your PR people.


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Interview Questions Legal Illegal

1 You have a very unusual name. German ancestry?

2Here at XYZ, our young and talented workforce is setting industry standards. How do you think you would fit in?

3 Can you think of anything that will prevent you from being to work on time?

4I understand you worked with a team on your last project. Tell me about the advantages and disadvantages of team assignments.

5You’ve stated to me you have three children. Since you brought it up, will your family obligations prevent you from overnight travel?

6 With a family the size of yours, can you relocate?

7 Describe your duties in your last leadership position.

8 Have you ever been arrested?

9 What are you, about 40?

10 I see you were in the military. What type of discharge did you receive?

11 Give me your ideas on the best way to motivate someone not interested in doing their work.

12 If I called some people you supervised, how would they describe your management style?

Interview Questions Quiz – Legal or Illegal?



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Top 10 to Avoid Litigation

1. Review applications annually.

2. Applications and other documents such as job descriptions and offer letters should be signed.

3. Don’t hire over qualified individuals.

4. Require every new employee to read company manuals and policies and sign acknowledgement form.

5. Let employees know there is a company communication process for handling complaints.

6. Institute a formal review process and commit to it.

7. If it is necessary to terminate or discipline, review their personnel file first.

8. Be careful during layoffs or “downsizing”.

9. Treat your employees the way you wish to be treated.

10. Get professional assistance from an employment lawyer.


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4 Key Hiring Practices

1. Job interviews in which candidates describe specific examples of their skills

2. Automated resume screening and search

3. Assessments that predict candidates are motivated by job, company values and way of doing things

4. Simulations


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Hiring Mistakes

1. Don’t have overly narrow job specs.

2. Hire a talented worker…but…

3. Turn Managers and team members into recruiters.

4. Go find the talent you want, don’t wait to see “what comes along”.

5. Prep candidate before interview.


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Hiring does not always mean “Employee”

Hiring =Consultant- a professional who provides advice in a particular area of expertise

Contractor- a business or corporation which provides goods or services to another entity under terms specified in a contract

Temp- a short-term worker

Volunteer- to work on behalf of others without financial or material gain

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Training Employees in a Tight Economy

• Tight economy = Tight training budget

• You should actually train more to help retain good employees. Shows you believe in them and want to develop their skills

• Types of Training = • Job skills training

• Compliance training

• Employee development

• Succession planning

• New Supervisor training


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Orientation

A critical aspect of the recruiting process is Orientation

It involves everything the new employee needs to know to become an integral part of the company. A great orientation will continue throughout the next 3 months and beyond.

• Include orientation information in hire letter

• On first day, give tour of facility, introduce staff

• Go over the basic operations of company and their department

• Review policies and procedures (how to clock in, lunches, etc)

• Review job description

• Fill out necessary forms

• Schedule a followup meeting (check in, see how things going)

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Professionals Follow Guidelines

They produce the best people They help organizations conform to Federal laws They maximize the applicant pool They reduce turnover They produce the highest quality people They treat everyone equitably


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Best Practices

Organizations that ignore best practices squander 50% of their payroll on turnover, low productivity, shrinkage, mistakes, wasted training, etc.


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GUIDELINES =

BEST PRACTICES =

LEGAL PRACTICES=

BEST EMPLOYERS


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Additional Resources:

EffortlessHR- online resource articles dated 6/24/08, 7/11/09, 7/29/08, 8/5/08 and 8/13/08 from Small Business Resource Blog.

Sacramento Business Journal- http://www.bizjournals.com/sacramento/stories/2007/05/28/daily3.html?b=1180324800%5E1469078

www.Wikipedia.org


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Smart Hiring Practices Skilled Nursing, Inc. Staffing & Search